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-   -   Best Electronic Pilot Logbook (https://www.pprune.org/biz-jets-ag-flying-ga-etc/583226-best-electronic-pilot-logbook.html)

simple9 24th May 2019 21:31

so...
 
Hi


So now i'm working on a big airline and want an electronic logbook, was thinking about one which I could easily update with the airline's information.... so no manual entries.

I see that I better not get mccpilotlog nor Crewlounge pilotlog, so what would be your recommendation? The cheaper the better, as I don't really need it but i¡d like to have a place where to keep track of the flights outside of the airline database....


thank you!

KeepCalm 27th May 2019 06:49

I'm also using MCC, but the old lifetime version.
I hope "the music doesn't stop".
​​​​Nevertheless keeping an eye here just in case another electronic logbook becomes available.

AdzMc 28th May 2019 12:00

Sent you a Private Message

Private Message sent


Originally Posted by Kapdk (Post 10460593)
They have just confirmed a refund for me for the crewlounge update, and confirmend they will Pay me back for MCC i bought last summer.

I do think they are real concerned about all this, and what it are doing to there business, but then again it's there own fault...

I am going back to Logten pro it's the best but pricey, so one round less for the hold crew next time ����


AdzMc 28th May 2019 12:34

So, this is how far I've got with them. I sent them an email.....:rolleyes:

"Hi There,

Whilst I understand that that a fixed pricing model may not be the best business model, it is the model that set you above all of the competition and the model that you sold to me KNOWING that you were soon to be launching a new product and discontinuing support for the current product, something which may go against EU trade and Distance Selling Regulation laws.

Whilst it's nice to be 'grandfathered' in, this information WAS NOT clearly visible throughout the transfer process, and the wording used suggested a free transfer. By making people pay for the new software, you're not actually allowing them to migrate their original lifetime licence, what you're actually doing is allowing them to purchase a new lifetime licence that has a temporary time limit applied to it....much like many new subscription services do to get new customers to sign up.

The fact that existing users need to purchase a new license should have been mentioned on the initial welcome screen when opening mccPILOTLOG and a FAQ should have been posted on the instructions page BEFORE being advised to 'buy' a new subscription.

If you go onto Facebook and PPRuNe etc, there are many threads about this topic and how disgusted people are with how this change has been implemented and the fact that the new software has left many users unable to access their data. I hope you can offer me some sort of financial compromise, such as refunding me my original ENT subscription, but allowing me to keep my lifetime license after purchasing the new software as I didn't even get 1 years use out of mccPILOTLOG.

Regards,

Adam"


......and this was their reply......

"Dear Adam,



We understand that the inability to using mccPILOTLOG to its full extend has caused major inconveniences to you.

I therefore discussed your request for a free or discount upgrade with the Sales Manager.

There are many other pilots still waiting for a bug fix, waiting for an airline connection, waiting for a logbook format or other functionalities and software issues. It is very difficult for us to draw a line. How much shall we discount for a small bug, a major bug, a missing function, a delay...

To make sure that all of our customers are treated the same way, the Sales Manager adheres to a strict policy without exceptions. I am sorry that I cannot make this happen for you. We do however commit to resolving all pending issues in the new software CrewLounge PILOTLOG.

I can imagine that you do not feel comfortable with this reply. But even with the normal upgrade, our pricing remains way below the competition. Give it a try, and free download the new logbook. You can test the features with a free account, and decide later.

I hope that you will still join us on our new journey.


Enjoy your Life in the Sky,


CrewLounge SUPPORT"


:ugh::ugh::ugh:

nebojsar 28th May 2019 13:27

Basicaly they are playing us around. Acting like classic scam. Never mind, this is proper way to loose your customers. If that was their goal they are doing good.

Banana Joe 28th May 2019 15:30

Eventually, they will get sued.

pewpewbum 28th May 2019 16:44

Crewlounge areo
 
When I add flights on the iOS app and then try to sync, they won't appear on my desktop app... Has anyone else got this problem?

Givin It All I Got Capt'n 29th May 2019 05:17

Yes, the app doesnt work....

I got a full refund for Crewlounge Pilotlog, the software is a mess. Ill keep using MCC while i can, still looking for a reasonable replacement that doesnt need a Mac.

cefey 31st May 2019 20:25

Stay away
 
Based on previously decent reviews I decided to get MCClog. Paid 40€. It never worked. Downloaded hours wrongly, a week later it stopped downloading hours all-together.

MCC team were quick to promise "to fix the issue soon" - that was back in September. In December it was "couple of weeks", a month later "mid Feb". At the end of March I was told to "buy new software". What a rip-off!
I´ve downloaded new app. It looks exactly the same, with few new futures that I don´t need at all. They just renamed it and want more money.

Last month they completely ignore me on e-mail as well. If I don´t get any reply, I´ll submit claim with my bank to get my money back and mark them as scam, for that what it is. Their product never worked. Empty promises and then "buy more". I´m sure in 2-3 year they will rename app once more and ask for another 100-200eur.

josephfeatherweight 1st Jun 2019 00:19


I´m sure in 2-3 year they will rename app once more and ask for another 100-200eur.
cefey, I agree with everything else you said except this - they're not going to survive this.
Which is unfortunate, but inevitable, given the path they chose.

blahfod 2nd Jun 2019 06:00

Crewlounge PILOTLOG is obviously a scam that I also have fallen victim to. Add my name to the class action.
Blahfod

chrisk96 26th Jun 2019 08:38

Let's build an alternative!
 
After reading these 9 pages of agony of what is good or bad, who is evil etc... I conclude that LogTen Pro is the safest way to go if you want to safely keep track of your logbook with all the bells and whistles. Downside, it cost 130,- a year if you want to take full option (Mac/iphone/ipad). roughly 11,- a month. And you are hooked to Coradine (even sounds like a kind of drug).

Guess all the apps have an O'leary factor build in. Hook people and charge them after when they are really hooked.

Talking about bells and whistles.... Do we need all these extras?? Wind information, WX, runway info, connecting to colleagues.... we are talking about a logbook here.... There are enough apps that will show the same. Even my airline now provides good apps for that. It's just another way to stand out to competitor apps.

I saw a couple of interesting replies stating "what is wrong with a spreadsheet"?!
Years ago I've been flying with a captain who took out his mini laptop (probably still with windows 98 installed) on every sector typing in the the crucial logbook info in Excel. It took him 30 seconds to do that.

So in 2019 with Excel and Numbers still around, wouldn't it be nice to take out your smartphone/tablet and enter your crucial logbook entries in a spreadsheet (Excel/Pages) and having it synced thru iCloud or whatsoever when you land. Having 100% ownership. Totally FREE!! for life guaranteed. Takes a couple of seconds.
The only thing that has to be done is to build a nice working template by some spreadsheet gurus among us. Maybe this template will be even a standard in the future and by wish can be imported by Logten or MCC. Of course I realise you cannot store photos of collegues, signatures and live WX info in the sheet.... but again I personally am not looking for that in a logbook.

I hope there are some fellow pilots around who share the same idea and want to look together into this.

Regards!
ChrisK

Spotless 26th Jun 2019 10:54

I guess thats what logten and MCC did and made a business of it?!

Banana Joe 26th Jun 2019 13:37

For those that are lazy, like me, and want to use a spreadsheet you can look at Excel Pilot Logbook.

Unfortunately, I need the signature capability as I am planning to get rid of my paper logbook and go full electronic.

Coradine do offer the best option, but I'm not an Apple user. So it's either bet on CrewLounge PILOTLOG or just pay annually for LogTen Pro and use it on my old iPad Mini 2.

I am looking at Safelog, but they seem to have a past of bullying their customers.

Banana Joe 1st Jul 2019 00:06

Is anybody having issues between the Windows 10 desktop application and Android app?

the boy 2nd Jul 2019 21:15

Has mccPilotlog gone?
 
Website down

No way to contact support

oz_faf81 3rd Jul 2019 01:45


Originally Posted by the boy (Post 10508135)
Website down

No way to contact support

I guess you are talking about the old version of the software, right? The one they have stopped supporting. That would make sense to close the website since they announced they were discontinuing support for it.

terra_nullius 6th Aug 2019 23:14

I went from Logten Pro to MCC last year because I already paid 3 'lifetime' licences to Coradine for LTP and because of company mandated iPad iOS upgrade lost my older synced iPad version for LTP.
MCC was at best only 1/3 of what LPT was able to do, but with the 'lifetime' licence worth the gamble.

The advertised import never worked, summited it 3 times but with 20+ years of flying it always came back short about 10k hours. So endend up just to put in the previous totals.

Basically MCC is no better than Coradine, both are a 'rip-off' but at least with LTP you get a working streamlined piece of software.
MCC has doomed itself by failing to live up to its promise and now putting out junk software which is in no-way worth the money.

Support is horrible. I also spelled out to them that according to several EU laws they are in breach of contract, I won't bother but like somebody else already mentioned, just a matter of time before they get sued.

Aviation is a small world, stuff like this will kill your business in no time at all, no pity though, complete self induced c.....up
Stay away from MCC and spent your money somewhere else...

ehwatezedoing 6th Aug 2019 23:35

Well, I do have MCC now Pilotlog crew lounge and "oh my gosh" I still have no issue!
On my side, they live to their promise.

I do keep up with the updates though....
(and I will never expect an import to go flawless)

gatelli 7th Aug 2019 05:21

terra_nullius try FlightLog it’s free, made by pilots, and with far more functions !

six-sixty 8th Aug 2019 11:06


Originally Posted by terra_nullius (Post 10538598)
I went from Logten Pro to MCC last year because I already paid 3 'lifetime' licences to Coradine for LTP and because of company mandated iPad iOS upgrade lost my older synced iPad version for LTP.
MCC was at best only 1/3 of what LPT was able to do, but with the 'lifetime' licence worth the gamble.

The advertised import never worked, summited it 3 times but with 20+ years of flying it always came back short about 10k hours. So endend up just to put in the previous totals.

Basically MCC is no better than Coradine, both are a 'rip-off' but at least with LTP you get a working streamlined piece of software.
MCC has doomed itself by failing to live up to its promise and now putting out junk software which is in no-way worth the money.

Support is horrible. I also spelled out to them that according to several EU laws they are in breach of contract, I won't bother but like somebody else already mentioned, just a matter of time before they get sued.

Aviation is a small world, stuff like this will kill your business in no time at all, no pity though, complete self induced c.....up
Stay away from MCC and spent your money somewhere else...

Agreed. I swallowed the "upgrade" fee despite having a lifetime license for the previous version which I suspect they broke deliberately to force people to cough up. I've wasted hours essentially being an unpaid alpha tester for them, sending detailed write-ups of numerous basic issues to which if I'm lucky I get a reply saying "please try again in the latest version" which never works. My latest outstanding queries are 2 month old, still with no reply. Feels like a company drowning, and tbh treating customers like they have they deserve it.

Banana Joe 14th Aug 2019 00:20

So, I made the move finally. After a first unsuccessful import with a very messed up outcome to say the least, I managed to import my logbook from mccPilotLog to CrewLounge PILOTLOG. It also automatically downloaded the next planned flights for the rest of the month. I reckon it is somehow connected to the CONNECT roster app. I will have to become familiar with this feature since it wasn't available with my previous airline.

I paid with PayPal, so I'll be very critical after having spent around 100 euro for a software that I was the owner of already.

Sore Higher 10th Sep 2019 22:19

Me too.

Finally made the move from mccPilotlog which I had been using for years - Couldn't face manually writing in 3 months of flights, or learning how to use a new log book app.
Following the instructions at https://support.crewlounge.aero/supp...es/24000034285 Everything worked as stated with the transfer. And was relieved to find I was able to import the last 3 months from AIMS, but needed to be patient, it took minutes and appeared to be stuck at times but got there eventually. I suspect the delay was more likely due to the company AIMS interface being slow.

I wonder how long the new 100 euro 'lifetime' licence will last for? Better be at least the 3 years I have paid for!

Sore Higher 24th Sep 2019 11:10

Now regret paying them. Only did so, because I want to be able to download my flights into log book from AIMS, but it is not working properly.

All flights that were previously on the roster for a particular day are downloaded and entered in the flight log, so many flights I did not do are downloaded.
And the aircraft registrations are not being picked up. Anyone else had this problem?

No reply from support unfortunately.

Ganzic 1st Oct 2019 08:27


Originally Posted by Sore Higher (Post 10578159)
Now regret paying them. Only did so, because I want to be able to download my flights into log book from AIMS, but it is not working properly.

All flights that were previously on the roster for a particular day are downloaded and entered in the flight log, so many flights I did not do are downloaded.
And the aircraft registrations are not being picked up. Anyone else had this problem?

No reply from support unfortunately.

Managed to get a refund through my credit card company, with the rate these guys are going they will go bust soon, the software is still crap, buggy and keeps corrupting my logbook.

Anyone has suggestions where to export it to? I am not a Apple user so something that works on windows or linux?...

GoldenGooseGuy 3rd Oct 2019 01:44

I use an Excel spreadsheet, which breaks down hours by type, aircraft, landings, etc. It's a universally accessible format for life, editable, and easily customized. Put it on google drive, and it's in the cloud and backed up for free. Not only that, but it teaches a real world skill which is helpful outside of the airlines - I now work in finance.

Beavering away 3rd Oct 2019 02:16


Originally Posted by chrisk96 (Post 10503148)
So in 2019 with Excel and Numbers still around, wouldn't it be nice to take out your smartphone/tablet and enter your crucial logbook entries in a spreadsheet (Excel/Pages) and having it synced thru iCloud or whatsoever when you land. Having 100% ownership. Totally FREE!! for life guaranteed. Takes a couple of seconds.

Excel Pilot Logbook seems to do the job and using it with something like Google Sheets basically accomplishes what you describe.

Banana Joe 3rd Oct 2019 11:44

This CrewLounge BS has become some massive joke. All of a sudden my licenses for PILOTLOG and CONNECT have disappeared and there is nothing in the My Orders section in the My CrewLounge profile. I upgrded from mccPILOTLOG to PILOTLOG only a few months ago. Saying that I am an unhappy customer is an euphemism... And it seems tech support is being outsourced to somewhere in South Asia to people that don't have a clue.


AVOID AVOID AVOID!!!

Banana Joe 4th Oct 2019 20:48

An update is due.
They had a server downtime, and this caused me to be locked out of my logbook. I could not even start the desktop application. I was totally locked out. I don't know how the new software works, why it would need to be connected to the Internet and their servers need to be working, but I find it unacceptable. Pity they are the only reasonable option at the moment on Windows and Android.
As of now, I can not even generate a CSV file that would allow me to export my logbook to a free to use logbook just as a backup. I have three unresolved ticket issues open with their tech support, and they are slow. When mccPILOTLOG was supported their tech support was superb.

Tilster 14th Oct 2019 08:13

Spreadsheets are ok, but personally I primarily wanted something that was going to save me time, and a spreadsheet goes some way towards doing that but no matter how well its set up, its a world away from the functionality you get from an electronic logbook. Ive used pilotlog.com for about 8 years and couldn't be happier, i've had no issues with subscriptions etc that everyone is talking about with LogX Pro etc because its all cloud based. You can fill your logbook out on your phone (android or iOS), and sync it to the cloud, then go to any computer with an internet connection, open a web browser, log in, and access your log book etc. This is good not just for redundancy (if you lose or upgrade a device, you just download the app, click sync and all your data is back), but also theres no chance that they are going to force you to buy it again if you accidentally uninstall the software etc.

If you don't like the idea of subscription then there is an option for a lifetime membership, its not cheap but when you consider how many years you have of flying ahead of you, and the immense amount of time its going to save you its actually really good value. The company has been around for ages, their support is quick and efficient, they are always improving and updating the functionality of the software and it is highly customisable so will work for 99% of pilots. Having said that, they know what the format requirements are of each regulator, just select your jurisdiction and all the fields are set out just as you will need them.

In terms of day to day use, I simply download my roster from sabre into roster buster, and then export it from there to my apple calendar (which then gets shared automatically with my partner) and pilotlog.com. You then go back into your logbook click sync and all your scheduled flights are pre loaded into your logbook, simply update the schedule times to actual times once the flight has been completed click save and you are done.

Booglebox 15th Oct 2019 09:44

I've been using SafeLog. Seems to work pretty well but also interested in other options...

Jet A1 18th Oct 2019 16:49

Has anyone got MCC PILOTLOG to work after the Catalina update for Mac or is it curtains and a forced move over to the new sub based program ?

Intrance 20th Oct 2019 09:01


Originally Posted by Jet A1 (Post 10597701)
Has anyone got MCC PILOTLOG to work after the Catalina update for Mac or is it curtains and a forced move over to the new sub based program ?

Can't help you with the question but if you can't get the old version to work I would suggest to look into any alternative except for crewLounge crap :).

Banana Joe 20th Oct 2019 14:53

They realised they rushed the release of PILOTLOG and they have announced some time ago PILOTLOG version 5.2, which will require a clean install. When they posted the announcement, some weeks ago, they said it would be published in a couple of days. We're nearing the month's end. Well, I'd rather have them take their time to release a proper software. I still can't create a CSV file to export my logbook to another software as a backup.

Intrance 20th Oct 2019 15:35

Please, are you still taking their word? They promised mccPilotlog v5.0 for three years and turned that into the pile of steaming ones and zeros you have now. Their initial launch of that was even postponed time and time again. Anyone putting any value on their promises nowadays needs a reality check to be honest.

Emma Royds 25th Oct 2019 10:50


Originally Posted by Jet A1 (Post 10597701)
Has anyone got MCC PILOTLOG to work after the Catalina update for Mac or is it curtains and a forced move over to the new sub based program ?

Same situation for me. MCC is 32 bit software and Catalina is a 64 bit OS. I can't see a workaround for this as far as I can see.

Intrance 26th Oct 2019 09:36


Originally Posted by Emma Royds (Post 10603012)
Same situation for me. MCC is 32 bit software and Catalina is a 64 bit OS. I can't see a workaround for this as far as I can see.

Have you tried setting up a virtual machine? I don't use a macOS system myself but I do believe there is some software that makes setting up a VM fairly easy and you could try running it through that VM.


Cough 26th Oct 2019 22:56

Jet A1 - There is a beta test of PilotLog (crew lounge) out - Installed and worked first go (on Catalina). The literature mentioned it was due to be released generally within the month... And yes, it needed to go 64bit to work.

Dunno about the MCC section of the pilot log, just glad I jumped to the new one!

HermanTheGerman 27th Oct 2019 20:24

cannot recommend mcc anymore. Some months ago, all over sudden some of my flights were only partially synced to my mobile devices. And database (pilots) as well. I am emailing to them since months, sent screenshots, they reply with huge (weeks!) delay, problem is not solved. Once they replied I need to delete and re-install the app. Thank you, I did, since then everything is gone (on my mobile). I am really p****d, will watch this space and probably change soon.

Banana Joe 8th Nov 2019 12:55

Version 5.2 is out and what was supposed to fix bugs in version 5.0 turned out to be something worse. The desktop app lags and random remarks are placed in the remarks section of the logbook when I generate a pdf printout.

My patience has come to an end and I am looking for another alternative on Android, and I am willing to give up the digital signature feature.


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