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24/7 Jet

Old 2nd Sep 2010, 15:27
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24/7 Jet

Dear All,
Just a note to say I recently used 24/7 Jet and found them to be slow, inaccurate, rude and about as personable and customer service orientated as an automated call handling facility.
My advice, don't use 24/7 Jet, they are the worst operator I've ever dealt with in my 12 years in this industry.
Neither my company nor my friends, contacts or colleagues will ever be using them.

Last edited by BrandiNettIB; 13th Oct 2011 at 23:34. Reason: Edited to remove personal attack
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Old 2nd Sep 2010, 15:44
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There are toys spread across the whole living room now
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Old 2nd Sep 2010, 15:50
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Its always good to share knowledge, insight and experience amongst colleagues in the industry.
Let me guess, you work with them?
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Old 2nd Sep 2010, 19:13
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JetBroker, I join your views and I would even add one, they do not pay their debts. We are waiting now more than 2 years for a refund.... impressively professional people and future minded....
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Old 3rd Sep 2010, 05:02
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I despair with some of you folks, where have you been for the last 5 years ?

Pages and pages have been posted re PM & 24/7
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Old 3rd Sep 2010, 08:18
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True, however JetBroker has obviously had yet another incident regarding the said company and feels it needs bringing to the attention of fellow aviators/brokers once again!
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Old 3rd Sep 2010, 09:11
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Sorry for the sarcasm, I do hear what you say, and understand the frustration....but why book with them if you all know what their like? They are cheap compared with other operator and brokers are attracted to the lower cost. Its an easy sell for the broker, but then they cry when it all goes wrong.

The reason an end user contacts a broker is to tap into their expertise. There is a balance between the price, the condition of the aircraft and the performance of the operator. Its a brokers job to portray that to the end client, and make a reccomendation based on the unique requirements of the client. Too many brokers go for the easy sell in order to secure the business (ie buy cheap) and then hope the operator will perform beyond that of realistic expectation. There has to be a degree of accountability from the broker as well as the operator.

For the avoidance of doubt I don't work for 24/7, but I do find it ironic that despite everyone moaning off about them, they still continue to operate. They're obviously not that bad.
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Old 3rd Sep 2010, 09:26
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Dear All,
Obviously 24/7 Jet are a hotter topic than I thought, I wasn't aware of their financial difficulties but this is v good to know, thank you for flagging this up.
24/7 Jet generally quote cheaper than the competition which is their perogative, if they pick up heaps of work as a result good for them.
The problem I have with them is their staff and how they operate, properly appalling.
Anyway, onwards and upwards.
All the best chaps
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Old 3rd Sep 2010, 09:49
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well, thats to be expected, if they cant even pay their pilots what they are owed!
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Old 3rd Sep 2010, 11:37
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Guys, they are the RyanAir of the Air Charter Business and good luck to them. I reckon they do the rest of us a huge service by showing the industry, brokers and clients that you cannot perform a decent service by selling a for 75p.
What I find incredulous is that whilst the brokers all deny using them they plainly do, giving the argument that if I don't book the trip with them my competition will. Well if you book RyanAir do you think it would be easy to get your money back if your flight went 3 or 4 hours late?
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Old 3rd Sep 2010, 23:20
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I think it comes down to an "in extremis" thing - only using them when you absolutely have to or if someone else has offered their aircraft and A.N.Other CII operator won't match the low low price. Given the number of light jets on the market place at the minute I don't really buy the "There was nothing else available" thing.

At the end of the day there will always be a brokerage that is offered a CII for x ammount, a CJ2 for x+100 and doesn't have the common sense to ask for a match - or even bite the slight increase for a better service both to the end user and to the brokerage.
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Old 4th Sep 2010, 10:04
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Common sence lesson one, when one wishes to purchase a Rolls Royce one should expect to pay a large amount of money, when one only wants to part with the price of a Lada, one will only be able to purchase a Lada. KISS!

Some of the prices quoted today are why less than operating costs therefore something has to give, service is generally the first thing left out of the quoted price followed quickly by safety and reliability. Add to that underpaid overworked pilots that have bought their ratings in a bucket shop and you have what you paid for!
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Old 4th Sep 2010, 22:34
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unablereqnavperf - Just wondering where you get the idea that the pilots have 'bought their ratings in a bucket shop' from?
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Old 5th Sep 2010, 07:12
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Spidermonkey, personal attacks on the crew are fairly typical of the mindset of many on here Im not surprised. Problems with the company or MD then fine slag them off to your hearts content, I dont work for them never have and have no axe to grind either way.

I know of a couple of people who have seen the potential in this company and gone to work there, eventutally they couldn't change the attitudes of senior people and moved on - its not an easy place to work at

Its laughable that people sit behind their monitors with the cyber virtual white pointy hats on in front of a burning cross and bitch whilst at the same time sending them work (post#1) .

Leave the bloody crew alone! Doing a good flying job with less than pristine equipment with PM chirping in their ears on most turnarounds
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Old 5th Sep 2010, 14:08
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G-SPOTs

Tis just old chap, the history surrounding PM & 24/7 is well doc'd. I don't think anyone
has a gripe with the crews, they were/are just doing what the (sometimes) paymaster says. This particular broker has just shown extremely bad judgement, and lack of industry knowledge. I agree, don't shag off the crew unless they can be shown to be involved in the sham at an exec level.

Nuff said, the sooner we see the pikey cowboys in this industry banded, then twill not be soon enough.

TTFN
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Old 5th Sep 2010, 17:59
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Yep its the ball thats at fault here not the man.

Despite the history, the problems are all personality derived....

24/7 gets stick for not having their own AOC, getting slagged off for piggybacking on the back of SL's at Bournemouth

They get their own AOC - Still get slagged off

24/7 gets stick for flying around in turds rolled in glitter

They get Bravo's - Still get slagged off

24/7 gets a hugely bad press in the industry and here on PPRuNe

They still get work from brokers -Still get slagged off

And now the crews are getting some PPRuNe "attention"

Again its very clear the guys an idiot and no doubt many have been scammed but could we be a little more targetted.......now setting all that to one side theres obviously a business case for a "loco" jet charter business in the London area - its very frustrating that the model couldnt be expanded under some proper husbandry - it would provide work to many and its worth mentioning that if many got their wish and 24/7 went to the wall their is probably 6-8 crewmembers that would be struggling to pay the mortgage
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Old 6th Sep 2010, 19:21
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Again; I have flown for 247.

The pax always received a safe, on time, service of good quality for a competitive price.

My post is intended to add a little balance to this thread. PM was always good to us, paid on time and even put us in a decent hotel. The Ops staff were very pleasant (pretty girl) and good at their jobs.

Others go to the wall, 247 keep going, no complaints from this call sign!

It's sad to read others had a very different service but this is not my experience. Good luck to all the team.

BN
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Old 15th Sep 2010, 10:09
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247Jet

I am sick to death of crewmembers being condemned because of management of which they have no control of.

I worked for some time as a trainer at 247Jet, and on the whole we took great care of our passengers, and training was to a high standard. The CAA have mentioned that the AOC held by the company is now one of the most professional around in terms of content and training. What operations do and say to whining brokers is wholly different and independant..

The company is run to a tight financial line, thats how it makes money (and it does, just we've all been going through a recession)

Stop picking on hard working crew, and if you don't want to fly with them, SIMPLES! Do use them!
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Old 5th Oct 2010, 12:26
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Jet Broker be thankful

Jet Broker, thank your lucky stars that you did business with them and got away with it... because their policy is "Pay now and fly never!" Cheers, FallenFoul

Last edited by FallenFoul; 5th Oct 2010 at 12:51.
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Old 5th Oct 2010, 12:50
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24/7 Jet

Pay now, fly never?! Wow.
I recently attended an industry event where a number of clients direct and industry contacts had shall we say less than favourable comments to make on 24/7Jet following their own experiences.
I ignored Merlin's comment about showing "extremely poor judgement" but lest to say, whatever an operator's rep, if they are contracted to fly for a client or broker no matter how good or bad their rep they need to fulfil that contract or face a legal claim, I have absolutely no gripe with the crew, the client arrived on both legs (albeit late) but they did the job.
My gripe was with their admin, service and Chairman.
I occasionally post a comment on this website for no other reason than to help my industry colleagues, there is no gain for me.
Best regards to all
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