Jetstar - Great Marketing?
 

Could passenger expectations of Jetstar get any lower?

‘I know it’s not the fault of the crew.

…..And. there was no hotel accommodation available at Airlie either.

https://www.abc.net.au/news/2022-07-...nded/101209050

For the last week or two has been no hotels at all in CNS/OOL/MCY/HTI/MCY. Rest of this week not much better.

Watching those trying to walk up and get a car hire is interesting. No cars until mid July anywhere. If your flight is delayed your in a world of pain if they don’t hold it for you.

It’s a mess everywhere, not just isolated to Jetstar. For some reason the media love to bash Jetstar but from experience, it seems to be no better ‘across the road’.

I dont think 'across the road' is immune to the media & nor should they be.I guess you saw the flight they sent to NZ from sydney where there was no way it was going to beat curfew but of course they sent it anyway & left the passengers in the terminal where they diverted to.
Thats customer service for u!

This happens once a week in Broome.

The airport has a list of names and numbers of local people with spare rooms that they call on to beg for help.

Sunfish, reading your post the aircraft went U/S, no replacement could fly in, what do you expect the airline to do?

Note: I am not a fan of Jetstar, I avoid them at all costs.

Firstly - don't bull****. IF you haven't sorted accommodation out, be upfront. If there is no accommodation, be upfront. People prefer honest bad news rather than being lied to and screwed over - especially if there's family involved.

Secondly, Ok, you can't get to Hamilton Island, why was Proserpine not an option? It's a Jetstar port, do what QR and CountryLink do when they have a train or track fault - go and hire a pair of coaches and pick up your passengers from the ferry and take them to Proserpine / Bowen / Mackay. By the time you've done that, an alternative aircraft is likely already enroute. Maybe. I was on a regional NSW train a few days ago and a door fault meant we had to leave two cars behind. The passengers booked in those were advised that they'd be transferred to a coach if their journey continued beyond Werris Creek - if not, they were accommodated in the remaining 4 vehicles on the train. They weren't just kicked out at Central and told "Too bad".

Thirdly, If you don't have an alternate aircraft at your immediate disposal, tell the SLF and allow them to choose "You can stay here at Airlie and make your own arrangements, or you can continue on these coaches to Townsville where we'll get you on the first available flight to Sydney from there.

Hire a couple of busses to transport people to appropriate accomodation within an hour of Airlie Beach. Even within 2 hours would be better then sleeping on the floor!

Charter Alliance to fly people home/to an airport where they could be connected to other Jetstar flights.

Fly a 717/737 from Brisbane/Sydney/Perth to pick the passengers up from PPP or Hamo. Every 717 sits on the ground from 10pm-5am every night and I’m sure around 50% of 73s do as well.

And the good people of Airlie got together and provided free food, Fish DeVine, good on ya Kevin, amongst others, and spare beds for the stranded families, old style oz at work.

I like your pro-active approach to things, but generally JQ and QF ops don’t talk. You won’t see the Roo going in to rescue its low cost sibling. It’s all the same balance sheet though right?

I think you will find getting an aircraft in place might not be the issue, finding a full team of ground staff might be.

Dont worry, it’s no different for crew. Rostered overnights no hotel, no transport left for hrs in the airport with no where to go. Having to call FTG because of no rest for next sector then ops getting a STBY only for the same to happen to them. I don’t l ow what’s going on but there is no one at the helm.

" Hire a couple of busses to transport people to appropriate accommodation within an hour of Airlie Beach. Even within 2 hours would be better than sleeping on the floor!

Charter Alliance to fly people home/to an airport where they could be connected to other Jetstar flights."

That's obviously much too difficult and way above their pay grade to accomplish.

I have two friends currently visiting family in Darwin. They were supposed to fly home to Brisbane yesterday, specifically planned to avoid the rush over the next few days as school holidays end.

Yesterday they were advised by Jetstar that their flight had been cancelled. They have been rebooked on a flight next Tuesday - supposedly the next available flight! They are lucky that they have family to stay with in the Territory, but the other 160-odd pax may not have that 'luxury' as they endeavour to find their own accommodation for 6 nights.

If only the Qantas Group had access to a company with a Darwin base that could assist them in getting these passengers home… *Alliance*… gee you could even charter Airnorth (a QF codeshare company) to fly em home

Great article in the Betoota Advocate, Jetstar cancels flight halfway between Brisbane and Perth

<https://www.betootaadvocate.com/advocate-in-focus/jetstar-informs-passengers-mid-flight-that-the-trip-has-been-cancelled/>

Jetstar *
 

Did a recent Jetstar flight BrisVega to MEL. Two and something hours. Not even a cup of coffee or tea. No offer of even a cup of water.

Yeap, nothing like service to the paying punter!

Hey at least you made it, a friend was supposed to fly down to a melbourne from bris for 2 day business trip, then have the weekend in melb fly home on sunday. He was contacted last night, his flight today was cancelled but they are putting him on a saturday flight to melb

”Business” and “Jetstar” don’t belong in the same sentence. Not that QF is much better.

The thin edge of the wedge. Well not so thin and not so new. The demise of customer service started decades ago. Once staff went above and beyond the call of duty because 1) they were treated well by their employer and 2) it was the right thing to do. The convenience of air travel is well no longer convenient. I would suggest anything less than a five hour ground time travel is not worth it. Better to car, bus, or train travel given the two hour prior book in, arrival than luggage or no luggage retrieval, and than travel to your destination from the airport, plus the minor inconvenience of delays and cancellations.

Don’t travel in peak season at all. Forget it. Absolute mess. I’ve seen hundreds displaced at a leisure port this afternoon with no hotels, cars, or flights available until next week. What on earth are these people meant to do? Live at the airport for the next few days? I gave my details to an elderly couple to call me if they have no luck and they can stay with us tonight, very hard to walk past such vulnerable people being dumped out in the street. Alan where are you and those big wide-bodies on standby?