Little people trying to sound important by using BS words & phrases,the same ones who write e mails & send them out without checking what they have written first.
What about 'pent up demand',they obviously didnt do any planning for when it actually happened,maybe they forgot to 'reach out' to the real world.

"Let's unpack this..." :yuk:

What about “the Learning’s “ won’t someone think about “the Learnings”!:}

Well, I’m unpacking what I’m getting from the learnings from watching the 5pm news in Perth. My learnings are…. It appears that Qantas is no longer able to put the same passengers on the same aircraft as their bags.

While I Do yoga with my puppy….I’m assuming that Alan has unpacked the fact going forward that his bonus has gone up..because Qantas no longer has to pay anyone experienced in the ground handling of aircraft, or having ground staff to provide customer face to face service.

Qantas is really making Air Koyo look good at the moment, ( And this is no disrespect to the staff that are left. I know the operational bit has been stripped to the bone.) Good luck to you all.

“Well one thing I’m not unpacking is my fvcking bag…2 days after I arrived”

AJ & his mate David should be made accountable for this mess as it is them who told us all how much money they could save by eliminating the experienced in house staff & replacing them with a contract company that would provide an equal if not better service.
The board of this company needs to take action right now & show they have a set instead of sitting in their ivory tower doing zumba or whatever else they can dream up whilst there are people all over the country supposedly enjoying easter with no luggage & probably not much hope of it arriving anytime soon.
The courier companies must be rubbing their hands together with the amount of bags being sent to them for delivery.

Came home on QF620 last night MEL-BNE. Over four hour delay, total shambles at the airport. No seats in the lounge, standing room only. 40 minute further delay on board "waiting for our bags to be loaded as we are short of ground crew". Further delay "due to discrepancies with the load sheet". The 'Full Service' catering was a single biscuit thingy ( I couldn't open it and left it in the seat back). The crew did a great job with good PA announcements that were honest and apologetic. I felt so sorry for them. All the pax around me were doing the famous, "I'll never fly with Qantas again". I found myself trying to defend them.
I have never worked for Qantas, but I've done three type ratings with them and have a great respect for their Flight Ops side. What a mess and even worse than the the time Ansett began its descent into the abyss. Bean counters who know the price of everything but the value of nothing are destroying this industry. Juan Trippe, Reg Ansett, Eddie Rickenbacker and Howard Hughes must be rolling over in their graves.

They know that in the end they have you by the balls. (and whatever they have females by? The females that have the XX chromosomes that is, not the other ones, that win university swim meets)

If I were to guess: Metrics. Metrics. Metrics! That way they can say "We were boarded, doors closed, ready for push & start, but we had to wait for the ramp rats, so the 40min delay isn't our fault!"

QF SYD-LAX Wednesday pax sat onboard the aircraft for 3 hours prior to pushback...

Working overseas it was the companies Airport Manager who decided whilst the doors were open - only became the Captains aircraft once doors closed.

In Oz also?

Of course the AM would discuss/liase especially in case of unknown Tech delay etc but final decision was theirs.

Out of interest , if there was a delay of 1 hour for bags to be loaded but main cabin door closed after cargo door would the delay go to baggage or late boarding of pax ?

Airports voluntarily offer penalty rates on public holidays. :}

As PIC I decide when they board because I am now responsible for the passengers.
The position of the door does not change the responsibility of the PIC under the Act.


You answered your own question, delay due to late loading of bags.

Seriously, who cares what delay reason gets recorded? We have all been giving delay reasons for 20+ years now and has anything ever improved? Anybody?

Agree,its a 'Qantas' delay,all the crap that goes on with different managers trying to blame it on another department.
Guess it gets somebody somewhere their kpi's & a bonus if they can offload it to someone else.

I think it depends "if you unpack" the details correctly, "reach out" to the department that caused the delay, "car park it" while they complete their Zumba classes, engage in some "blue sky thinking" to ensure it doesn't happen again "going forwardS" and then all "move on" with "learnings made".........until the next time.
Blame is always better to give than to receive.

Margin Call in The Weekend Australian, reporting Qantas chief customer officer Stephanie Tully is enjoying an overseas holiday over Easter.

Well,she did apologise & told us how they are employing more call centre staff!
I hope her luggage went where she went.

Taking a leaf from Scotty from Marketing's book? She doesn't check people in or answer phones, so why should she stick around, while the QF customer experience falls in a heap??