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As in individual who is 6’5” tall, and can’t actually fit in a normal seat, I used to select the exit row on booking. Now it’s $30 for the privilege of not having my knees in the back of the pax in front of me for the whole flight. I complained to Qantas in both email and phone form, and told that someone would get back to me (still waiting...) and the phone people said there was nothing they could do, and they would escalate it to a complaints section who would ... get back to me (still waiting). I am able to do anything about my height as I would my eye color, and with airlines making seats closer together and the average height of the population growing, I’m sure this problem will only get worse. And talk of razor thin margins are b@lls... QF is currently looking down the barrel of a record 1.55 BILLION PROFIT. |
"Do we need this junk on a Professional Pilots bulletin board?"
I guess it is about being Professional Pilot's, striving to be professionally perfect wondering why the various Airlines (QF in this thread) can't act in the same manner, and are happy to simply provide JUNK service. No blame to any of the front lines staff, just blaming the ethos and criteria passed down from upper management.......after all part of every cent saved will probably find its way of KPI bonus. Sadly the Y class is just the fodder providing the money for the Executive bonuses. |
Originally Posted by dragon man
(Post 10369048)
Its simple, if you don’t like the tread don’t read it. |
Its simple, if you don’t like the tread don’t read it. If you don't like your employer, don't work there. Simple. |
Originally Posted by Beer Baron
(Post 10369972)
And perhaps if you hate your employer so much that you lament the fact there is no dedicated website to rubbish them and instead seek to rubbish them on here, how about;
If you don't like your employer, don't work there. Simple. |
Fair enough, I guess we’d all like that. |
Originally Posted by Beer Baron
(Post 10370063)
Fair enough, I guess we’d all like that. |
Originally Posted by wheels_down
(Post 10368826)
Dragon were they on seperate bookings, did they book close to departure date...did they seat select at time of booking sounds like they didn’t....Sabre doesn’t normally split bookings up unless the above. |
28th January, so Xmas peak. Booked 5 members of my family to Perth and return with Virgin. All on frequent flyer points. No problem getting so many seats both way on FF points. All seats were together. Then added a 6th ticket which I paid for, no problem getting her seated with us. Got to the airport and found Emma was not seated with us for the trip over - some booking screw up. But it was no problem for the staff on duty to rearrange two people - voila, all together. Try getting that to happen on QF. Try finding 5 FF seats even on one flight with QF.
Good job VA |
Originally Posted by rodney rude
(Post 10370963)
28th January, so Xmas peak. Booked 5 members of my family to Perth and return with Virgin. All on frequent flyer points. No problem getting so many seats both way on FF points. All seats were together. Then added a 6th ticket which I paid for, no problem getting her seated with us. Got to the airport and found Emma was not seated with us for the trip over - some booking screw up. But it was no problem for the staff on duty to rearrange two people - voila, all together. Try getting that to happen on QF. Try finding 5 FF seats even on one flight with QF.
Good job VA |
I had a friend try to get a FF ticket from Tokyo to Sydney, any date, nothing for the next 12 months. With all due respect, reading this and your initial post, you may need some assistance with the booking process. 35,000 pys economy 54,000 pts premium economy 72.000 pts business all direct to Syd. You also have the option of Jetstar (why would you) or Air Japan if you wish (I would go that option) +taxes of course using your QF FF points |
Originally Posted by rodney rude
(Post 10370963)
28th January, so Xmas peak. Booked 5 members of my family to Perth and return with Virgin. All on frequent flyer points. No problem getting so many seats both way on FF points. All seats were together. Then added a 6th ticket which I paid for, no problem getting her seated with us. Got to the airport and found Emma was not seated with us for the trip over - some booking screw up. But it was no problem for the staff on duty to rearrange two people - voila, all together. Try getting that to happen on QF. Try finding 5 FF seats even on one flight with QF.
Good job VA This is tomorrows with 5 x adults. (USING FF to make it clearer) Flights Out
Sydney to Perth Date Fri 22 Feb 19FromToFlightEconomy Flight 1 out of 1 06:20 SydneyDuration: 4h 55m 08:15 PerthStops: 0 QF565 Seat Available QF565 EconomyFlight 1 out of 1 08:25 SydneyDuration: 4h 55m 10:20 PerthStops: 0 https://book.qantas.com/go/2019.1-5/...ons/big/qf.pngQF575 Seat Available QF575 EconomyFlight 1 out of 1 10:25 SydneyDuration: 4h 55m 12:20 PerthStops: 0 https://book.qantas.com/go/2019.1-5/...ons/big/qf.pngQF581 Seat Available QF581 EconomyFlight 1 out of 1 19:55 SydneyDuration: 4h 55m 21:50 PerthStops: 0 https://book.qantas.com/go/2019.1-5/...ons/big/qf.pngQF583 Seat Available QF583 EconomyFlight 1 out of 1 20:05 SydneyDuration: 5h 05m 22:10 PerthStops: 0 https://book.qantas.com/go/2019.1-5/...ons/big/jq.pngJQ988 Seat Available JQ988 Economyhttps://book.qantas.com/go/2019.1-5/...esicons/jq.png = Flight JQ988 is operated by JetstarFlight 1 out of 2 07:00 SydneyDuration: 1h 35m 08:35 MelbourneStops: 0 https://book.qantas.com/go/2019.1-5/...ons/big/qf.pngQF409 Seat Available QF409 EconomyFlight 2 out of 2 09:05 MelbourneDuration: 4h 05m 10:10 PerthStops: 0 https://book.qantas.com/go/2019.1-5/...ons/big/qf.pngQF485 Total duration: 6h 10m Flight 1 out of 2 06:45 SydneyDuration: 1h 35m 08:20 MelbourneStops: 0 https://book.qantas.com/go/2019.1-5/...ons/big/qf.pngQF403 Seat Available QF403 EconomyFlight 2 out of 2 09:05 MelbourneDuration: 4h 05m 10:10 PerthStops: 0 https://book.qantas.com/go/2019.1-5/...ons/big/qf.pngQF485 Total duration: 6h 25m Flight 1 out of 2 06:30 SydneyDuration: 1h 35m 08:05 MelbourneStops: 0 https://book.qantas.com/go/2019.1-5/...ons/big/qf.pngQF405 Seat Available QF405 EconomyFlight 2 out of 2 09:05 MelbourneDuration: 4h 05m 10:10 PerthStops: 0 https://book.qantas.com/go/2019.1-5/...ons/big/qf.pngQF485 Total duration: 6h 40m Flight 1 out of 2 06:30 SydneyDuration: 2h 05m 08:05 AdelaideStops: 0 https://book.qantas.com/go/2019.1-5/...ons/big/qf.pngQF735 Seat Available QF735 EconomyFlight 2 out of 2 09:20 AdelaideDuration: 3h 20m 10:10 PerthStops: 0 https://book.qantas.com/go/2019.1-5/...ons/big/qf.pngQF587 Total duration: 6h 40m Flight 1 out of 2 06:00 SydneyDuration: 1h 35m 07:35 MelbourneStops: 0 https://book.qantas.com/go/2019.1-5/...ons/big/qf.pngQF401 Seat Available QF401 EconomyFlight 2 out of 2 09:05 MelbourneDuration: 4h 05m 10:10 PerthStops: 0 https://book.qantas.com/go/2019.1-5/...ons/big/qf.pngQF485 Total duration: 7h 10m Virgin have 2 x direct flights for 5 adults and 1 via BNE available tomorrow. |
Some seem to forget that there's no such thing as a free lunch. Or 'free' flights! :}
|
Originally Posted by RENURPP
(Post 10371083)
There are multiple choices on the same route tomorrow and almsot every day for the next couple of months???? Did you have a look or dream that stuff up?
This is tomorrows with 5 x adults. Virgin have 2 x direct flights for 5 adults and 1 via BNE available tomorrow. |
Originally Posted by markis10
(Post 10372048)
OP wasn’t paying cash, used points. |
Sydney to Tokyo with QF FF points? No trouble for me. Booked 9 (yes nine) return trips for all nine of the family for a holiday last year. |
Originally Posted by Bull at a Gate
(Post 10372106)
Sydney to Tokyo with QF FF points? No trouble for me. Booked 9 (yes nine) return trips for all nine of the family for a holiday last year. |
I've had nothing but pleasant experiences with QF - reasonable points availability on busy routes, able to accommodate reasonable change requests, friendly and personal (but not over the top) service, and the few times there have been issues (flight changes or cancellations, or me missing check in due to my own tardiness) they've handled things very well.
I get that people have different experiences, and that travelling can be inherently stressful, but the claim that QF treats its passengers poorly doesn't gel with me. |
Back in 1964 I joined Airlines of SA, a subsidiary of Ansett Airlines, and checked out a few months later as a very proud First Officer on the DC 3.
Shortly there after, I walked through the terminal at Adelaide Airport one morning, to sign on for a flight, and heard a very frustrated male customer at the check in desk complaining about the fact that he had been bumped from his flight to Port Lincoln, with his wife and kids, due to an overbooking. He was not happy! The captain I was rostered to fly with that day was an ex WW2 Spitfire pilot who I had not met before. After sign on, and introducing my self to him, I told him about the cock up I had witnessed at the customer check in desk. I have never forgotten what he said to me... "Son, when you've been around as long as me you'll learn that the airlines are not here to serve the public, the public is here to serve the airlines!" Having spent 40 odd successful years in aviation since that day, and am long retired, that comment to me is as valid today as is was back in 1964! |
Originally Posted by UnderneathTheRadar
(Post 10372118)
81 tickets - no wonder no-one else can get them! 😳 |
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