PPRuNe Forums - Airline Customer Advocate

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- - Airline Customer Advocate (https://www.pprune.org/australia-new-zealand-pacific/489998-airline-customer-advocate.html)

PPRuNeUser0198

8th Jul 2012 05:20

Airline Customer Advocate

Established 01 July.

maggotdriver

8th Jul 2012 07:15

Where's the popcorn? This will be funny!:}

neville_nobody

8th Jul 2012 09:00

Given it is not a public department what's the story? Is it some backdoor way of a law firm trying to drum up lawsuits?

1a sound asleep

8th Jul 2012 09:50

The ACA is funded by the participating airlines.

KRviator

8th Jul 2012 09:52

Qantas

Owned and operated by Qantas, apparently...Whois lookup entry

Quote:

Whois response for airlinecustomeradvocate:
Domain Name airlinecustomeradvocate.com.au
Last Modified 29-Jun-2012 02:34:20 UTC
Registrar ID Melbourne IT
Registrar Name Melbourne IT
Status ok
Registrant Qantas Airways Limited
Registrant ID ABN 16009661901
Eligibility Type Company
Registrant Contact ID 06641O1296575
Registrant Contact Name Bradley Tate
Registrant Contact Email [email protected]
Tech Contact ID 06642T1296575
Tech Contact Name Bradley Tate
Tech Contact Email [email protected]
Name Server ns3.netregistry.net
Name Server ns1.netregistry.net
Name Server ns2.netregistry.net

gordonfvckingramsay

9th Jul 2012 05:14

Well that is funny!

Under the about us tab......

Quote:

The Airline Customer Advocate (ACA) provides a free and independent service to eligible customers of major Australian airlines by facilitating the resolution of unresolved complaints about airline services.

Not really independant is it? Couldn't be trying to dig up dirt on other airlines could they? :suspect: And nowhere do they disclose their rather direct link to QANTAS only.

ButFli

9th Jul 2012 12:05

Quote:

Given it is not a public department what's the story? Is it some backdoor way of a law firm trying to drum up lawsuits?

5 seconds on Google would tell you that it is set up by the Federal Government and the Advocate is appointed by the Transport Minister. It is funded by the participating airlines.

The fact that the domain name is owned by Qantas is a bit suspect. The whole thing is a toothless tiger anyway because the Advocate has no power to make binding decisions.

HF3000

9th Jul 2012 12:21

I heard a spokeswoman from them interviewed by phone on ABC radio this morning. After she used the phrase "The airlines are committed to this process" twice, Red Symons hung up on her. I was rolling on the floor laughing.

ejectx3

9th Jul 2012 12:27

Oh please tell me that's true! That made my day.

HF3000

9th Jul 2012 12:53

Oh it's true dude... she was "GONGED" in olde Red style...:O

ejectx3

9th Jul 2012 13:00

Audio link.... That's all I want for xmas.... Please tell me it is on teh interwebs somewhere..... Please...

HF3000

9th Jul 2012 14:58

Can anyone find a Red Symons morning show on ABC 774 Melbourne Podcasts? I can't find it. Stubbsy has one but I can't see one for Red.

gobbledock

10th Jul 2012 01:29

Nupty's

Another way to deflect from the real aviation issues - Safety!
Standard goverment tactic to allegedly show it is active within aviation. Set up a website with the Rat. Nice one.
Let's concentrate on broken bag handles, salad wraps containing brown lettuce, lost panama hats onboard the NTL/BNE service, how about 'ramp staff throwing my bag too hard', hosties who won't smile, and the old favorite of 'some bastard stole my moth eaten cardigan out of my locked 1960's suitcase'.
Yep, an utter load of bollocks and pony pooh.

Clare Prop

10th Jul 2012 05:00

Can they silence screaming babies? That's all that really matters when I am SLF.

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