And that's what the customer satisfaction survey is all about. But I also believe passengers do research which airlines are safe to travel on before buying a ticket. It may well be that Garuda's loads are a lot less than say, Qantas and Virgin Australia and their passengers therefore have a lot more free space to themselves. This would naturally translate to a better customer experience.

Having said that, being a Garuda frequently flyer myself (due to where I work), they have lifted their game a lot in the last 5 years or so. Service standards have increased in leaps and bounds and they are making a big effort in developing a better safety culture amongst their pilots. They need to in order to survive, just like any other national airline that has been privatized (or is undergoing privatization).

Old but not bold,
Ain't that the truth, here we could do a lot better by dropping the "no jet fatalities" nonsense (and even that is wrong) for the Australia record, and just use ICAO accident definitions
---- but if we do that, Australia's record starts to look decidedly ordinary
---- and that can't be, can it??
-----Because we are the world's best, ain't we.
No, we ain't.
Taken over a 15 year running average, using ICAO definition, the US returns the best air safety outcomes in every category - and they pretty much come out on top every year, in each category.

Tootle pip!!

Incidents vs Accidents: to those who say airlines should be measured on incidents? Which incidents? Reported incidents? A good airline with a good non-punitive reporting culture will report a lot more incidents than an airline operating in a loss-of-face cultural environment which tends to sack any pilot who self-reports an error. Furthermore, many reportable incidents are not necessarily due to the quality of the airline, they include anything that may have affected the safety of flight, such as weather, ATC, etc.

The number of incidents reported by an airline bears absolutely no relevance to the quality of their HANDLING of the incident, so as not to have an incident lead to a fatal accident, which is the true measure of safety.

Gobble is, as usual, also correct... Statistics of the past also do not directly identify the true measure of an airline's safety today. And accident record cannot be the only measure. Otherwise I would be booking a ticket on Scoot's maiden voyage... It would be the only airline of the day to have never had so much as an accident, incident or even a delay for that matter.


Satisfaction surveys: the question asked is along the lines of did the airline meet your expectations? Well if I flew Garuda maybe I would be pretty damn satisfied just to get to my destination, so the answer would have to be yes. Low cost airlines often defeat full service airlines in these surveys because the expectation was not high to begin with.

Hyundai drivers are probably more satisfied than Mercedes drivers for the same reason: their expectations are lower because they paid one third of the price for their vehicle. A problem in the first 6 months of ownership of a Hyundai might be just put down to "one of those things, after all it's only a Hyundai" whereas the Mercedes owner might be screaming blue murder at the dealership and writing letters to the CEO because he didn't part with that much cash to have to take it back to the dealer because he noticed a missed stitch in his llama leather interior.

And good on Garuda too!!

They have worked very hard over the last 10 plus years to pull themselves up by their bootstraps and have become a World class operation.

Despite a domestic disaster that identified the "Captain God" as being in the culture, I have no problem recommending GA and love flying with them myself.

The staff I deal with, generally Jody and Adam in MEL city also prowl the airports at times and are qualified on ramp. How rare is that? That is WHAT WE WERE before the other incumbents decided they didn't need people.

The current J class cabin in the 332 and 333 equipment is brilliant and draws praise from my most critical Corporate clients.

I do miss the DC10 though. There was a solid and bulletproof 3 holer.

Currently MEL and SYD to DPS and CGK for under $1700 in J (with flat bed) and under $600 in Y, why wouldn't you.

Brilliant onboard service as the award indicates.

I love my Great White Rat, but have a special place for the mythical Garuda Bird.

Best all

EWL

people have short memories, however, in terms of cabin service Garuda is a far superior product to Qantas. the attitude of the QF flight attendents is a discrace. So let me think (as a full fare paying customer not someone on staff travel or a jolly) who would I rather have look after me some hot young Indo hostie or boiler with attitude from QF!

Coat hat and leave! he he

Coffe or tea?

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