Why Alan Joyce was wrong choice for Qantas
 

Alan Joyce is a good choice of CEO for a low cost carrier. He is a numbers man. LCC are a simple business, he who has the lowest costs & the deepest pockets wins. Jetstar has deep pockets due to Qantas funding their operation. LCC are all about dollars, not people. Running a LCC you need not care too much about employees or customers. Customers make their decisions based purely on cost & expect poor service. A turning over of unhappy employees is acceptable as they are cheap and are happy to pay for their own training. Your function as CEO is to reduce costs in all departments other than executive pay.

Full service carriers are a people business. You need to treat your customers with respect & give a high quality of service. To do this you need to have your employees working with you. Long term employees are an asset that enhance your business. Passengers pay a premium based on many things brand, loyalty, safety, service, prestige, flexibility etc but essentially it's an emotional decision.
Alan Joyce does not understand that premium carriers are a people business and a very good business when run well. You can not run a premium carrier on a low cost carrier model especially when you are finically supporting a LCC.

-438 :

Does anyone REALLY think that the "A Team" of senior management at QF could really be the only airline in the world to successfully start a LCC?

-438:

...And you miss the blindingly obvious conclusion to that situation.


Mr. Joyce will do what generations of bad managers do to segments of the businesses they manage that they do not understand or care for, let alone have the capacity to profitably manage;

HE WILL KILL IT OFF!

Quite true.

It may be as the dust settles here a service more like where VB are headed is the way to go.

I certainly do not need the QF first class, and domestic VB is fine, if you want a semi business class.....premium economy lets call it well so be it.

There are no rules.......... :sad:

beg to differ
 

lets look at corporate accounts. how many CEO's, senior managers want to travel preminum economy or cattle class? no one. its always written in their contracts that PC/JC is for flights over (on average) 4 hours.The other " great resource" for JC at the moment is baby boomers and FF redemtion points on international sectors. the problem (as many times pointed out in these forums here) is that QF made wrong aircraft choices, cut destinations and no keeping up the international product in PC/JC (A380 excempt).:ok:

The Qantas pilots are just starting to wake up that this is the end game.

He doesn't just want concessions. He wants them gone.... for good.

Excellent post 438.

There is no such thing as a "Low Cost" Carrier. Everything has a price.

You buy a ticket on a LCC you are forfeiting the buffer on everything from possible disruptions to safety. The margins are thinner.

Governments dictate how they want vital services and infrastructure to run. In this case our government is happy to allow the travelling public to fly on the LCCs model. They are happy to accept the risk if we are. Its their choice to allow LCC's to operate in the manner that they do.

As Australia is a country where nothing ever gets achieved without blood shed/destruction there may come a time when people will seriously have to consider moving to a first world country where some level of reasonableness exists and self regulating exists.

A great example of the festering ineptitude in our country is the recent droughts/floods. It wasn't that long ago the we were in a drought and we weren't washing the car and letting the lawn die to save water. We all learned at primary school that we are in fact the driest country on earth. So what was done since the drought? Dams catchment areas were built right? Wrong. Water out to sea (through a few homes on the way). The fix? A levy a tax. The old reactive policy again, its like a broken record from both sides of politics.

Inept, incompetent, corrupt. Its a country where the Alan Joyce's have free reign. Good luck QF pilots you'll need it.

Lester:

Lester, Lester, Lester baby! Oh baby! Have I got a bridge to sell you!

The whole idea of marketing in the last Ten years is to find out and capitalise on HOW HIGH A PRICE THE CONSUMER IS WILLING TO PAY!

The idea is to get the customer to maximise his spend!

This is why when you go to Starbucks you will see Five different coffees in Four different sizes with six different toppings. That is the point of the joke about the group ordering their coffees; "I'll have a skinny baby chino with a twist, etc."

The car industry learned this in 1950. The basic car costs say $5000.00, we add $500 worth of extras and charge $10,000 for the "GT" model with the racing stripes.

I think VB understands this better than Alan Joyce and Ryanair.

They already charge extra for the exit row seats. If it was possible, I'd be charging for seat room by the inch. Same with baggage - scrap the limit and impose a low charge per kilo, etc. Food and drink? Optional at extra cost.

The idea that a customer simply wants a low fare is so passe. Ryanair is raising its fares because it understands that the low cost model is never going to be sustainable.

To put it another way, I want a low fare.. sometimes. Other times I want to pamper myself, but I ain't payin $8,000 for a business class seat.

I heard some new Airbuses/Airbii.....whatever arrived recently with seats that did not recline, but you did get some extra rows of them.:rolleyes:

And early on either BB or AJ was on board and was a little upset he could not recline his seat, went straight to the techies and said why won't these seats recline, and was directly told.......coz you ordered them that way :ugh:

Thats a long bow I'm afraid! What reasoning have you got to back up that statement??

Airlines run standards on everything form maintenance to training, how can you assume that a LCC is compromising this? Pilots and Flight attendants are paid less, but so too are the regional Pilots and Flight Attendants. Am I reducing the buffer on safety when I fly QLINK or Rex?

Genetics
 

With old Scrotum Face as his father and The Dame as his mother Joyce was always going ot be a scew up.
With the return on cost of capital and the sky is falling mantra Joyce is just an echo of Dixon.They saw eye to eye on many things.Principally because they are the same height.
please! please! can we have someone who knows how to run an airline as CEO of Qantas?

"Mr Hat" above is 100% correct - Australia & Qantas share the same fate - They are both ROOTED!!!!!!!!

Had to make a rush trip to LHR, for a rellies funeral, on QF, admittedly on staff travel, (though ready to dig deep if had to) sorry fellas but really the leg from SYD/OOL was not much different to SYD/LHR/SYD. Clean A/C, friendly staff, (more bored on QF though) but put that down to longhaul, it was pretty seamless really, except for price. Oh, and I travelled business, obviously much more leg room etc, and you dont need to eat SYD/OOL, but really not a lot of difference CC wise. All ok.

KABOY who are you kidding?

Come on lets stop playing games.

Low cost surgery, police? Lets stop wasting bandwidth.

Qlink, REX less safe? Crack open 20.7.1B see what you think.

Give me statistics to show otherwise and I will back you up, airmanship is not a compromise to safety more a courtesy to your fellow aviator. Tell a passenger that an airlines airmanship is poor but safety is high and they will stare blankly and still ask are they safe!

Using a reg to support a safety argument is rubbish. Place a 737 and a DHC-8 into a CTAF and which one is safer? Aircraft maintenance and pilot standards are the issue here, these are issues addressed by the operator not by the price of the ticket. But safety seems to be related to the cost of a ticket, flawed logic the way I see it.

Interesting statistics released about safety worldwide, and the poorest record was in Africa how many LCC are operating there?

This is not just AJ - Clifford, Strambi and the rest of the management team are just as guilty. And who is meant to be in charge of 'People' these days?

I should have been more specific. I say the Jet is safer due to its performance and technology. Not regs just physics. Not sure what Qlink and REX have to do with this anyway. How are the HUD's going on the SAABs? Isn't it funny how the 73's at QF have the HUD's and the 320's at Jetstar don't. Safety vs Cost. Cost is factored into the technology installed in the purchased aircraft. Optional extras.

I'm talking about LCC and the AJ/BB "managers" that get around cutting costs where ever they can. Is a company whose entire focus is cost cutting likely to invest significantly in training and development? AJ is a low cost manager that belongs in a low cost airline or a cardboard box factory at best. Mismanaged fleet choices, engineering choice stuff ups and then announcing suddenly during an EBA that they are bleeding money.

Recent incident involving a Jq 330 indicates their crew hadn't received the same training as the Qf equivalents.

Let me guess the more experienced a pilot get the more dangerous they re and thus a 200 hr J* cadet would have been better support for the Captain QF32?

Whats worse is the man that knows he is dealing with a fool has a big grin on his face, sitting at his desk in the VILLAGE:D

Its not just Joyce. The whole board needs to go. What do these idiots know about running an airline? Nothing. They only know how to destroy them. Just ask the people from Ansett.

Time for all of them to p*ss off. Short term interests do nothing good for the company.

When was the last time you saw any advertising on TV for the Qantas brand??? Or the kids choir singing our anthem. Is it any wonder our product is failing?

Our management seem more pre-occupied with the success of our low cost offshoot. After all, I guess it is Al's puppy dog and any failure will surely reflect on him.