QANTAS - White Serving Jacket in Premium
 

Qantas Uniforms....are you for real ??????????? There is a global economic recession and the airline is shedding staff and routes....and all you can think about is spending money on white serving jackets in Premium !!!!!!!!!! Why are you focusing on the nitty gritty stuff that does not add any value to the customer experience and nor does it add any value to the service. The airline is reported to be reducing the numbers of seats in the premium cabin....and then Cabin Services decides to roll out white serving jackets !!!!!!!!! It doesn't make sense. :ugh:

Get some perspective Bulldog....introducing white serving jackets does not add any value to an already declining market in premium travel.

Regards,
Domestos :)

Good idea...i note the meals have improved..:ok:

And as if treating them with a "stain resistant" finish is going to fully prevent stains from the all manner of garbage that ends up on them.... especially as a galley operator after two services and all the bits in between. I'll be the first to admit i'm not very good at avoiding spills and splashes on mine, but at least you can quickly sponge the black jacket mid flight and it looks fine. We're will be looking like a pro hart canvas by the end of the flight:D or maybe walking Wunula promotions

if only we were still in the brown print, we could have competitions to see who can get their white serving jacket to most closely resemble the "rock print". I don't think there's any food or drink on board that we could use to come up with a similar pattern to the "dusk"

Too good to be true
 

This thread was ultimately destined to be moved away from the Cabin Crew area...so any fleeting moment that it would stay for more than one post was too good to be true...we as QF crew can be certain that we will never be able to post there ever again.

I struggle to keep my black jacket clean, let alone a white one. Mine has sauce stains and wine drips....even the scrambled egg mix from back in our domestic HKG days. I also have a proud collection of randomly sprinkled lint balls all over my jacket. I couldn't give two hoots how bad it looks....if the company makes me jump through hoops to replace old for new...then this is what happens. I wouldn't be surprised if they rolled out chefs hats for galley operators.

The service and product on QF is mediocre compared to other premium airlines anyway.....making the premium operators wear white does not make it a better service/product. People will still fly SQ and CX anyday over QF. If anything...the money spent on the white jackets could be better spent on sudoku and crossword puzzles on the back of CCN....a much more worthwhile project in aiding crew fatigue and boredom.

Regards,
Domestos :)

Domestos, ya not 'QF' then are ya - this pax me has a mantra, if it ain't a QANTAS, me ain't ago-in..(with apologies to Boeing)

Any airline except Qantas. I'm sick of being ripped off.

Blah Blah Blah, its still safer, quicker (and in most cases cheaper) than driving :}

History
 

A quick historical look-back will show that at or in every major downturn there has been a uniform change. So, there must be real strife!!

G'day ;)

I remember the days when the galley was operated by a chef and I ain't that old!;)

Did they still have the silver service , potted palms and the string quartet in the aircrew dining room in your day feather#3?

Not only that but we served Hot Hors d'oeuvres,Oysters,Caviar,Lobster,Real Eggs and cooked complete Fillets of Beef on board and then carved them as the passenger wanted......then we went to chicken pies with tomato relish:hmm:
A real improvement:ooh:

On the positive side,obviously if they are happy to spend so much money on outfitting crew with white serving jackets they have enough money not to retrench any crew or staff in general.....

Seriously, I can't believe you're crapping-on about a white serving jacket! F#%K get a hobby!

Domestos, you work for QF, and if they supply the uniform for the product/service they intend to offer, then you as an employee, wear it!
If you're not happy with it use the channels provided (instead of pprune) or do everyone at QF a favour and move on. I know of many who, myself included, would prefer a younger more enthusiastic crew when working that have real concerns other than doing the job they were emplyed to do!

Then it starts with you buddy. To start with, try smiling once in a while!

I wouldnt be suprised if Prem Econ seats are increased over Business seats as airlines around the world reconfigure to suit the current downturn. You might be wearing the white jacket a little more often!

Rant over......

pylet...

It may not be your strong suit but if you've finished your rant perhaps you could try and think of the bigger picture for a moment...:hmm:

At a time of severe economic downturn the airline is going to spend a small fortune on a different uniform item....

At a time when all of us including our employers should be prioritising our needs and cutting back where necessary this is deemed to be important...:yuk:

Yeah right

Lobe, sure I'll buy in.....

Big picture.
The airline does not cease to remain competitive during the hard-times. Focusing on market share, reducing schedules, yeild management, delaying aircraft orders and delaying fleet growth, staff cuts, recruitment freeze etc. These are BIG PICTURE issues that save the airline serious cash (think billions!).

A service ITEM does not have the same impact as the above issues. Especially in an area like Premium Economy which is proving popular as Business class numbers are down due to tighter personal and corporate budgets, where the Prem seats might actually replace bussiness seats to suit the current market.

Big Picture.
Do your job without bitching about small issues. Do your job with a smile on your face and feel engaged. Offer the best possible service to your pax and they WILL fly with you again, the airline will make money and you can stop worrying about your and your colleagues jobs.

Big Picture.
Wear the jacket.

Qantas flight attendants smile, what a novel concept! :E

pylet....

I thought it would be fairly obvious but you seem to be having some problem understanding a simple concept....

What has a white jacket and the huge cost involved do with customer service, maintaining market share or yield management especially in a time of severe economic downturn?

If you are thinking and I mean really thinking about the money that is being spent on a superfluous item instead of something more tangible that would have a positive effect on market share.....then....well....obviously you are not.

I think you should stick to flying....but then again maybe not.

Does anyone else not understand the context of my previous post?

I'll spell it out with stick-figures and arrows so lobe understands if required, but I'm sure the rest of you get the gist just fine.

It's a white jacket, I'm done talking about it, especially on a pilots website.

You guys can fight out the appropriateness or not of this being on a pilots' site...and whether or not the economic times should permit the expense of a uniform change.
My contribution is that we QF cabin crew wore white jackets on the aircraft at all times when i started. Good deal too..took them off after each sector , bagged them up for return to Sydney...every time we got on an a/c there was a nicely cleaned and pressed jacket in the coat locker with your name on it.
God knows what that all cost!

Pylet