Jet*Naughty Naughty
 

http://www.theage.com.au/news/nation...321781909.html

The Travelling Natives Are Not Happy

if the unwashed masses cannot get to the check counter in time because they hocked their watch to buy a packet of winnie reds, I say bad luck.....

they only probably paid $5 for the ticket anyway!!

Exactly. You get what you pay for.

Jetstar is an airline, it offers services to customers. Whether Australia's richest man buys a ticket or the lowest of the so called "great unwashed" buys a ticket, each individual has a right to receive the promised services.

When the management and staff of JQ talk of their customers in derogatory terms, it is not surprising that the quality of the "service" delivery matches the talk.

I understand the philosophy of all men being created equally

but if you saw the condition that Jetstar pax leave the aircraft in after a flight you would reconsider, I believe there is only one analogy

Pigs in a sty

its seems straight off the Greyhound and onto Jetstar

If they do serously take their repsonsibilities, why are there so many complaints about Jetstar, and why does th authority single them out for special mention?

Westaway is right. Of course it's never their fault, always the customer. Knowing that their Ts&Cs are so rigid, why don't Jetstar try to educate the bogans that choose to fly with them.? In fact, these people don't choose - they have little choice on account of their economic circumstances. Just because a consumer pays bugger-all, he or she doesnt deserve to be treated like a pile of wet manure. :E:E

You are correct Pundit, and that is the service level attached to their ticket. It's a shame most don't understand that.

The Mr Fixit has obviously never seen the sharp end of a Qantas 747 after a trip. Unless the FA's tidy the cabin, one could sometimes be excused for thinking that the aircraft was carrying livestock. Do the Jetstar cabin crew tidy the cabin or even encourage the punters to clean up? They might be required to do so but what are the facts? (Facts on PPRUNE??!!)

Two points...

First, you are not only dealing with the public but a certain section of the Australian public...

Second, Is service really the purpose that jokestar was set up for?

It would be interesting and far more valuable to see the complaints comparison between Jokestar and VB.

I agree with the others ..If you cannot make the appointed time then you will miss your aircraft or bus or whatever your mode of transport is.What is so difficult to understand with that idea...

This is not isolated to J* as I have seen QF frequent flyers turn up literally minutes before a scheduled departure and expect the aero bridge to be brought back just for them.They will stand there and threaten the jobs of those at the gate or desk.."I'm personal friends of Geoff Dixon..or whoever..wait until they find out you refused me "

Have to agree, some people think the world revolves around themselves, when in fact it does not......it revolves around me instead :E

I would hate to see how some folk leave there houses and cars, it drives me mad when i see the lack of respect for other peoples property. Last week QF to Perth.....one family left a trail of mess from little kids. So it happens with QF pax too.

Yesterday on Virgin, clean well kept plane and while some appeared to be the from the great unwashed category, the plane was left quite presentable as I saw it on the way out.

So you can not generalise too much, but those in the pointy end of the 747......that p1$$es me off more because those who fly there should know better!

J

If the 'unwashed masses' are using cheap airlines instead of buses..........

the crime rate must be down at the bus stops along the Hume Highway.:cool:

Jabawocky - just because you have a lot of cash, doesn't mean you know better. Some of the biggest yobs, boguns etc travel in the pointy end.

Cash will not buy someone "class", taste, style, manners or simple common courtesy.

Failure in Japan
 

This stuff is the very reason the model will fail in Japan.
You try this crap on with the Japanese and their travel agents will hear about it.....big time!
As it is many Japanese travellers are pissed off when they find that the QF ticket they bought gets them a Jet* product.

You haven't seen a messy aircraft until you've seen a 747 after a Hajj charter.

Trust me.:eek:

ruprecht.

That's a bit harsh, Pundit - they did win Best Airline in the global Skytrax awards - a few million punters can't be wrong can they?

That's a good question but if they are that good why then was there an article about their high level of complaints in the paper?

Surely you don't believe everything you read in the papers......if you did then none of us would have jobs.

...If you mean about Jokestar winning those awards..Your right I don't....

Now seriously, you can't bame an airline for the passengers that travel with them, thats just not right. As cabin crew we have heard all the names, glorified waitress, glorified toilet cleaner, now we are glorified trash collectors. It's a fact. Most passengers only disgard what we give them. Pretzels on the floor, newspapers, amenity kits, trays, plastic cups, meal trays, vomit. We gave it to them, what are they supposed to do with it. I make a point with my crew to do several rounds of "trash" collection, just to make it easier for the cleaners.

More negative comments
 

This is from Crikey today (Thursday 22/11/2007). As the stories are so consistent from many sources, there MUST BE something seriously amiss with Jetstar. Equally, one would have to say that their awards may not be really justified.

As for their web-site melting down yet again, surley it's time for a Consumer body to intervene. Everytime Jetstar pull a low fare stunt, their web-site fails. Is it not possible for a consumer watch-dog to insist that they discontinue these stunts until such time as they have the technology that can cope with the response? I guess their defence is always "we never expected such strong demand".

[QUOTE]34. Jetstar annoys customers again
Michael Pascoe writes:

Jetstar’s latest stunt of offering a few 5 cent tickets played out in the predictable way last night – untold thousands of desperates wasted hours on an over-loaded website failing to get the advertised seats, but Jetstar would have picked up a few more email addresses in the process and attracted a little attention away from the imminent Tiger launch.

The mystery though is the excuse Qantas’ el cheapo child used for the stunt – it has allegedly won awards for being the “best” low cost carrier.

One shudders to imagine how bad the LCC competition must be, or what sort of masochists judge such things. You’d also have to wonder if Virgin Blue is no longer considered an LCC if the lamentable Jetstar gets a gong.

The Jetstar awards contrast rather sharply with recent travellers’ tales told on the TravelMole travel industry site.

Stories like the 200 Japanese tourists and 30-odd locals dumped at Brisbane airport after spending four hours stuck in the plane on the tarmac. As usual with such yarns, it quickly starts a string of comments voicing similar dismay.

Such as the post from an American travel agent:

As an agent in the US selling a lot of Australia and the Pacific, I simply won't use Jetstar. El Cheapo airline policy may be OK for people who just get home a few hours later, but if it screws up a once in a lifetime itinerary it's a different matter. No problem, you think, don't book Jetstar. Except, Qantas is moving its flights across to Jetstar with no QF alternative. Tried to get to Hamilton or Hawaii on QF lately? Don't even mention the non-existent baggage/check in transfer arrangements.

I was with a group of some of the US's highest producing agents for OZ, and we had to get the public bus - and pay - after being turned away from the QF transfer from International to domestic in SYD because we weren't flying QF, we were flying Jetstar. And we were ticketed by QF - not just on QF, but by QF - from the States to Hamilton from LAX. Not one of us, including the Tourism Australia people, had any idea this was going to happen. Ticketed from LAX to Hamilton on QF and can't use their airport transfer?

This is so stupid it boggles the mind. And over and over again I read of Jetstar's screw-ups.

I guess he didn’t vote for Jetstar in any competitions lately. Who would?/QUOTE]