Jetstar 787 and Lightning
As an Engineer, and one that has worked in UK/Europe, I can't say that the thought of pax compensation has even crossed my mind when dealing with an issue that could cause a delay or cancellation situation. Nor have Ops/Maintenance Control ever brought it up as an issue to consider.
Most crew that you would want to fly/work with wont even consider it. Unfortunately some will.
I can't imagine the problem of trying to help the company reduce pax compensation is going to be a wide spread issue.That other site would be grossly misinformed. The aircraft has had repairs completed by Boeing in the last month. The aircraft was ferried to Sydney with the work completed in a Qantas hangar. It should return to service in the near future. According to the Boeing repair team, this is not the worst damage they have repaired on a 787.
That other site would be grossly misinformed. The aircraft has had repairs completed by Boeing in the last month. The aircraft was ferried to Sydney with the work completed in a Qantas hangar. It should return to service in the near future. According to the Boeing repair team, this is not the worst damage they have repaired on a 787.
That other site would be grossly misinformed. The aircraft has had repairs completed by Boeing in the last month. The aircraft was ferried to Sydney with the work completed in a Qantas hangar. It should return to service in the near future. According to the Boeing repair team, this is not the worst damage they have repaired on a 787.
As an Engineer, and one that has worked in UK/Europe, I can't say that the thought of pax compensation has even crossed my mind when dealing with an issue that could cause a delay or cancellation situation. Nor have Ops/Maintenance Control ever brought it up as an issue to consider.
With remarkable timing the repaired VKL and also VKB have gone tech with JQ57 as well as JQ43 and their return flights cancelled today. Welcome to school holidays.
New laws around passenger rights are well overdue. Jetstar in the last few weeks should have been fined tens of millions should we have had similar compensation policies to the EU in force.
It’s very wrong that someone goes on holiday and comes home with a $5k extra burden because the airline couldn’t get someone to the destination/home due to ‘bad luck’ around engineering. Then the ‘come back in a week offer’ wouldn’t fly in many other jurisdictions, it would cost the company millions in fines.
Easyjet delayed us a few years ago 3.5 hours due engineering. I got $2k in compensation.
It’s very wrong that someone goes on holiday and comes home with a $5k extra burden because the airline couldn’t get someone to the destination/home due to ‘bad luck’ around engineering. Then the ‘come back in a week offer’ wouldn’t fly in many other jurisdictions, it would cost the company millions in fines.
Easyjet delayed us a few years ago 3.5 hours due engineering. I got $2k in compensation.
It's been said that it's a 'me me' world these days but we seem to have a situation now where no one bothers with travel insurance, so when something goes wrong that is unforeseeable (such as lightening strikes), pax send a tweet or a instagram post and all of a sudden things that used to rely on the pax taking responsibility for certain things are now bottled down to "I didn't bother with insurance so now it's all your fault and you have to do everything for me and wipe my bum as well."
Whatever happened to that old saying "A total lack of planning on your part does not constitute an emergency on mine".
I am excluding of course, situations of the airline's own making that cause substantial disruption, that would be a case for compensation.
Travel insurance generally does not cover delays, those that do have limits in place, ie 6 hours plus before you get anything. The fine print across policies is generally heavier vs the airlines conditions of carriage.
I remember Tiger in its first few months when it started, tried that. Dumped all passengers on the Gold Coast, told them refunds will arrive in a few months and the Managing Director told the media ‘they should have purchased travel insurance’. It was all downhill after that.
I remember Tiger in its first few months when it started, tried that. Dumped all passengers on the Gold Coast, told them refunds will arrive in a few months and the Managing Director told the media ‘they should have purchased travel insurance’. It was all downhill after that.
