Jetstar - Great Marketing?
Perhaps Jetstar could get Britney Spears to do their next TV advertisement? Maybe with her hit song "OOOps, I did it again!"??
Perth holidaymakers disappointed after school break starts with cancelled Bali flights
Mind you, I don't blame anyone in WA from wanting to fly Jetstar. If I were held hostage by a megalomaniac for two years, even I'd consider flying with 'em!
Perth holidaymakers disappointed after school break starts with cancelled Bali flights
Mind you, I don't blame anyone in WA from wanting to fly Jetstar. If I were held hostage by a megalomaniac for two years, even I'd consider flying with 'em!
It's all there in the T&C's. Don't think many people read them.
5.2 What your fare does not cover
Your fare does not include ground transport between one airport and another or between the airport and any other place. Meals and refreshments are not included in your fare unless the applicable fare rules provide otherwise.
Jetstar does not guarantee it will be able to carry you and your Baggage in accordance with the scheduled date and time of the flights specified. Schedules may change without notice for a range of reasons including but not limited to bad weather, air traffic control delays, strikes, technical disruptions and late inbound aircraft. Flight times do not form part of your contract of carriage with us (see clauses 9.1, 9.2 and 9.3)
Your fare does not include ground transport between one airport and another or between the airport and any other place. Meals and refreshments are not included in your fare unless the applicable fare rules provide otherwise.
Jetstar does not guarantee it will be able to carry you and your Baggage in accordance with the scheduled date and time of the flights specified. Schedules may change without notice for a range of reasons including but not limited to bad weather, air traffic control delays, strikes, technical disruptions and late inbound aircraft. Flight times do not form part of your contract of carriage with us (see clauses 9.1, 9.2 and 9.3)
Join Date: Jan 2020
Location: Perth
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What happens when busses are not available? what happens when there is no accom in HTI, Airlie, TSV ,MKY it is all the same have you tried to book rooms at those places over the holidays? What happens when PPP is below landing min for an additional service no charter company would take that on even if they could find a crew, what happens when HTI police/ authorities remove anyone from the island who do not have a room they have done this for years to all airlines. Most likely alot more to the story and more difficult than you think in this situation.
Its so bad atm, virgin cancelled the melbourne to brisbane flight yesterday. It was the flight supposed to be taking a heap of crew and drivers to brisbane to get the connection to townsville. Supercars had to arrange a charter flight from melbourne to get them townsville. Who is the title sponsor for super cars, yep virgin
Yesterday they were advised by Jetstar that their flight had been cancelled. They have been rebooked on a flight next Tuesday - supposedly the next available flight!
Yes, I know Jetstar's a low-cost carrier with all that implies but that's a very ordinary way to treat your customers.
What happens when busses are not available? what happens when there is no accom in HTI, Airlie, TSV ,MKY it is all the same have you tried to book rooms at those places over the holidays? What happens when PPP is below landing min for an additional service no charter company would take that on even if they could find a crew, what happens when HTI police/ authorities remove anyone from the island who do not have a room they have done this for years to all airlines. Most likely alot more to the story and more difficult than you think in this situation.
Numerous Bus companies within 90 mins of Airlie were and are available, Numerous airlines that QF group either owns or codeshares with offer 24 hour Charter services, there are plenty of hotel/motel rooms available within 90 mins of Airlie and PPP was not below minima.
Any truth to the rumour JQ had to cancel a whole bunch of DRWs because the hotel contract never got renewed and there is little to no ad-hoc rooms available?
Some crews resorting to calling hotels directly and if there is no bookings for them, they are refusing to fly there.
If true, that is a whole new level of amateurish management, sorry, mismanagement. Seems like the only people they treat worse than their customers are their staff.
Some crews resorting to calling hotels directly and if there is no bookings for them, they are refusing to fly there.
If true, that is a whole new level of amateurish management, sorry, mismanagement. Seems like the only people they treat worse than their customers are their staff.
Turns out Jetstar kindly refunded their original booking and offered them the Tuesday flight……at twice what they'd originally paid. They are committed to travelling as they were supposed to be at work yesterday.
Yes, I know Jetstar's a low-cost carrier with all that implies but that's a very ordinary way to treat your customers.
Yes, I know Jetstar's a low-cost carrier with all that implies but that's a very ordinary way to treat your customers.
QF website also says this when you're doing the search to book flights. They literally say they only have to get you from point A to point B and they've fulfilled their contract. Does anyone ever read them anyway?
Is this to be the new normal? Sell a return ticket, cancel the return coupon and offer an alternative at the airline's choice of multiple above the original fare when they know the passenger is probably under pressure to travel. I'm sure they're making an absolute killing using this tactic at this peak travel time.
Easyjet failed to get us to our destination in 2019 on the original booking. We still got rerouted, and also compensated under EU law to the tune of around $1500 for our family. Total inconvenience was around 4 hours.
Qantas just dumps people and runs. Have your money back in a month, and sort out your own problems. Jetstar pulls its 787 away from domestic late this week, 4000 people displaced. Next flight in 5 days. Now….Throw in some legislated customer protections, and magically just watch a widebody charter appear to take these poor people home. Executives watching company earnings being wiped by fines from the regulators, they might actually do something now.
At least I can fly around the EU knowing I won’t arrive at my destination a few thousand bucks poorer.
Qantas just dumps people and runs. Have your money back in a month, and sort out your own problems. Jetstar pulls its 787 away from domestic late this week, 4000 people displaced. Next flight in 5 days. Now….Throw in some legislated customer protections, and magically just watch a widebody charter appear to take these poor people home. Executives watching company earnings being wiped by fines from the regulators, they might actually do something now.
At least I can fly around the EU knowing I won’t arrive at my destination a few thousand bucks poorer.
I think that if things stay this bad for too long the federal government will step in with rules similar to the EU to prevent passengers being stranded with no recourse. Qantas (Alan Joyce) needs to read the room there is a lot of discontent out there and the new ALP government won't miss an opportunity to push their agenda....
Due mainly to WDSPRD SHTY WX for a few weeks, I’ve had to travel by airlines. Further, some domestic commercial flights were booked months in advance (by my partner) for a holiday.
It’s obvious to me that the airlines (I’m talking at least Qantas and Virgin here) advertise cheap seats on supposed scheduled flights that both airlines know are unlikely to occur or have no intention of operating - at least not for the plebs who’ve purchased the cheap seats. The airlines then announce that the fights are cancelled and leave the drones in some god-forsaken corner of the organisation to cop the incoming complaints and sort out alternative flights that usually bear no semblance to the original itinerary.
Out of a number of examples, the domestic flights for the holiday were booked in March for August. The airline (in this case Qantas) then sent an email in May to say the flights in August have been cancelled! WTF? If the original flights were ‘real’, how does Qantas know in May that the flights in August have to be cancelled? What I suspect really happened is that Qantas decided to punt the plebs who’d purchased the cheap seats to whatever flight/s suit Qantas.
Others have pointed out the ‘fine print’, and those others are correct. But it would be better if the ‘fine print’ were more clear and concise: “You pay us, the airline, up front for a seat that may not exist on what appears to be but is only nominally a scheduled flight, and we’ll then decide when and on what day we might condescend to provide a ‘service’ to you in return for your money. You could get stuck somewhere you don’t want to be for hours or even overnight, and if you can’t find somewhere to stay: Stiff sh*t.”
I suppose that while ever people are willing to pay for this level of ‘service’, the airlines will keep taking their money. Glad I’m not paying.
I realise that the airlines, like a lot of other businesses, are having trouble attracting and keeping staff. That’s been an interesting side effect of Covid: A lot of people have realised that life’s short and decided they’ve higher priorities than work, especially if it’s for an employer who treats them like sh*t. Unless and until the rivers of cheap units of production from overseas start running again, the airlines are going to have to spend a lot more money pretending to care about their workers if the airlines want to attract and keep them. Ditto the aged ‘care’ ‘industry’ and public hospitals and …
It’s obvious to me that the airlines (I’m talking at least Qantas and Virgin here) advertise cheap seats on supposed scheduled flights that both airlines know are unlikely to occur or have no intention of operating - at least not for the plebs who’ve purchased the cheap seats. The airlines then announce that the fights are cancelled and leave the drones in some god-forsaken corner of the organisation to cop the incoming complaints and sort out alternative flights that usually bear no semblance to the original itinerary.
Out of a number of examples, the domestic flights for the holiday were booked in March for August. The airline (in this case Qantas) then sent an email in May to say the flights in August have been cancelled! WTF? If the original flights were ‘real’, how does Qantas know in May that the flights in August have to be cancelled? What I suspect really happened is that Qantas decided to punt the plebs who’d purchased the cheap seats to whatever flight/s suit Qantas.
Others have pointed out the ‘fine print’, and those others are correct. But it would be better if the ‘fine print’ were more clear and concise: “You pay us, the airline, up front for a seat that may not exist on what appears to be but is only nominally a scheduled flight, and we’ll then decide when and on what day we might condescend to provide a ‘service’ to you in return for your money. You could get stuck somewhere you don’t want to be for hours or even overnight, and if you can’t find somewhere to stay: Stiff sh*t.”
I suppose that while ever people are willing to pay for this level of ‘service’, the airlines will keep taking their money. Glad I’m not paying.
I realise that the airlines, like a lot of other businesses, are having trouble attracting and keeping staff. That’s been an interesting side effect of Covid: A lot of people have realised that life’s short and decided they’ve higher priorities than work, especially if it’s for an employer who treats them like sh*t. Unless and until the rivers of cheap units of production from overseas start running again, the airlines are going to have to spend a lot more money pretending to care about their workers if the airlines want to attract and keep them. Ditto the aged ‘care’ ‘industry’ and public hospitals and …
Imagine if, due to the indifference of the air carriers, the Labour Government was to order them to refund, in full, within 7 days of the request being made, any and all bookings that couldn't be flown for whatever reason
Others have pointed out the ‘fine print’, and those others are correct. But it would be better if the ‘fine print’ were more clear and concise: “You pay us, the airline, up front for a seat that may not exist on what appears to be but is only nominally a scheduled flight, and we’ll then decide when and on what day we might condescend to provide a ‘service’ to you in return for your money. You could get stuck somewhere you don’t want to be for hours or even overnight, and if you can’t find somewhere to stay: Stiff sh*t.”
The airlines will generally refund your money if they cancel and reschedule but you prefer not to proceed. I think that makes it ‘fair’.
I realise that the airlines, like a lot of other businesses, are having trouble attracting and keeping staff. That’s been an interesting side effect of Covid: A lot of people have realised that life’s short and decided they’ve higher priorities than work, especially if it’s for an employer who treats them like sh*t. Unless and until the rivers of cheap units of production from overseas start running again, the airlines are going to have to spend a lot more money pretending to care about their workers if the airlines want to attract and keep them. Ditto the aged ‘care’ ‘industry’ and public hospitals and …
