Now it is baggage issues for 'Sunrise'
As a commuter, I knew many of the staff in the terminals.The adversarial industrial relations stance that Qantas took into the bargaining periods and the resultant poor outcome for the staff, meant that those who would previously go the extra mile or two to ensure the operation stayed on the rails during disruptions, simply felt that their management not only ignored their efforts but expected them to simply continue without any mutual respect. This has now extended beyond disruptions to normal operations where minimal support from management in every aspect of their job has led to the loss of that loyalty that was essential to the smooth running of the operation.
Whats the saying C441 about knowing the price of everything and the value of nothing? Some things don't make it into the accountants ledger. Our pilot group once had a senior manager stand at the lectern and say (exact words), "we don't give a f... about you people", well, tell us some thing we didn't already know. The company reason for their attitude was because there was no turn over in personnel ie you guys obviously have it too good.
From ground, customer service agent at QF domestic terminal SYD.
QF had 6 baggage handling staff allocated to each flight. Outsourced role, now using 3 per flight.
Means, departures without baggage, irate pax abusing QF staff in arrivals due to no bag, irate walking to departure levels and surrounding QF staff and abusing them. Terminal management pleading with staff to stay back but after taking the abuse, now staff (customer service) are not working longer shifts.
Management of terminal management, hiding at the campus according to customer service agent.
QF had 6 baggage handling staff allocated to each flight. Outsourced role, now using 3 per flight.
Means, departures without baggage, irate pax abusing QF staff in arrivals due to no bag, irate walking to departure levels and surrounding QF staff and abusing them. Terminal management pleading with staff to stay back but after taking the abuse, now staff (customer service) are not working longer shifts.
Management of terminal management, hiding at the campus according to customer service agent.
The anti union brigade keep popping up with their 'rorts' rhetoric but right now the only rort that stands out is the bonuses going into the pockets of these bean counters who dont understand what is required to get the bags unloaded & loaded in the timeframe given.
Maybe 6 people was too many but you dont have to have much between your ears to work out what is going to happen when you reduce the manpower by 50%.
