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Qantas CEO Blames passengers for delays

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Qantas CEO Blames passengers for delays

Old 10th Apr 2022, 11:57
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20 something MBAs donít question and thatís how weak leaders make it appear like theyíre leading.
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Old 10th Apr 2022, 12:05
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Originally Posted by Going Nowhere View Post
You must be fun at parties..

Just sayiní 🙄
Haha, it was a rhetorical comment - fact is I think it's stupid. We've used RPT and Charter for decades and the US still has the distinction yet the regs are supposed to be 'aligned'.
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Old 10th Apr 2022, 12:12
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Originally Posted by Angle of Attack View Post
Today was OK in SYD, MEL not so much, apparently MEL will have record numbers or pax Monday and Tuesday and I can guarantee it will be a catering and baggage handler cluster. I got away with a 2 hour delay at midday and felt happy, Stockholm Syndrome? Tomorrow I wonít be surprised with a 4-6 hour delay. Aerial yep security have been an issue but to be honest QF have had 2 years to prepare yet they are offering free meditation and Zumba lessons in the office while the core business burns..20ís something MBAís have been proven over the years to be useless yet they still use them lol! The suits need to leave their little world and get to the airport and interact with pax and help on the front line, the time for bullshit emails has ended, get out there and do something useful !
The MBA rot had started to come in before Ansett was gone. All of a sudden someone with an MBA was OK to employ as an airport manager or senior manager, didn't matter that their only experience prior was Crew Manager at McDonalds, Aisle 10 at Bunnings or handing out samples in the gaming room at Star City Casino.

To be fair, it's all industries AND politicians as well. In the past they had a bit of character and life experience, now they've got an MBA, been a staffer and engineered their pre-selection, having failed at everything else they'd done previously.

For example, it doesn't take a Rhodes Scholar to stop and think that "I don't know how many aged have died on my watch so MAYBE going to the cricket isn't a good look??"

Back in the day when I started in the industry, Airport Managers and Cabin Crew and Tech Crew management didn't say "spare me the detail", because they actually KNEW the detail because they knew the industry.

Hopefully, it will swing back the other way at some stage. A certain airline across the ditch went through this in the late 80s, early 90s, putting people in management positions who didn't know the first thing about how the airline worked. They went back the other way after a few aeroplanes departed with loading errors and/or things that would have been picked up if the local management knew what they were managing. Goodness knows, they've probably lapsed again the other way.
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Old 10th Apr 2022, 12:17
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Originally Posted by Angle of Attack View Post
Today was OK in SYD, MEL not so much, apparently MEL will have record numbers or pax Monday and Tuesday and I can guarantee it will be a catering and baggage handler cluster. I got away with a 2 hour delay at midday and felt happy, Stockholm Syndrome? Tomorrow I wonít be surprised with a 4-6 hour delay. Aerial yep security have been an issue but to be honest QF have had 2 years to prepare yet they are offering free meditation and Zumba lessons in the office while the core business burns..20ís something MBAís have been proven over the years to be useless yet they still use them lol! The suits need to leave their little world and get to the airport and interact with pax and help on the front line, the time for bullshit emails has ended, get out there and do something useful !
Just another observation - while the MBAs are there, I'd suggest they just stay in the zumba class or in their office. My experience in operations, when those who know nothing about the operation go out and try and 'do something useful', they create more problems than they solve.

These are the sort of people that sit in their office and invent utter BS such as 'customer lens walks' - where they briefly come out of hibernation and walk around the terminal pretending they are a customer or walking the route taken by customers. When I first heard that I thought their was a limit to BS, but I was wrong.
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Old 10th Apr 2022, 13:27
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"Qantas chief executive Alan Joyce has blamed passengers for contributing to mass delays at Sydney Airport"
The treatment of some pax leaves a lot to be desired.
Family of 3 booked on a 6am flight to a NQ port for a three day break.
Received an email to say flight cancelled and re-booked at 6pm that day.
Phoned the airline and complained. Reply was can carry two on a 9am flight but at double the airfare. Teenage son still on 6pm flight.

As they had a two hour drive to their accommodation, instead of starting their break at midday, it started about midnight after waiting for teenage sun to arrive at 9pm.

Not happy Jan!!!!




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Old 10th Apr 2022, 22:31
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Originally Posted by 601 View Post
The treatment of some pax leaves a lot to be desired.
Family of 3 booked on a 6am flight to a NQ port for a three day break.
Received an email to say flight cancelled and re-booked at 6pm that day.
Phoned the airline and complained. Reply was can carry two on a 9am flight but at double the airfare. Teenage son still on 6pm flight.

As they had a two hour drive to their accommodation, instead of starting their break at midday, it started about midnight after waiting for teenage sun to arrive at 9pm.

Not happy Jan!!!!
He doesnt care how he treats people,he fronts up & gives excuses that mean nothing with that smirk on his face that shows just how insincere he is.
The whole management team under him arent much better & as far as the spirit of australia is concerned the word 'mean' needs to be included between 'the' & 'spirit'
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Old 10th Apr 2022, 23:51
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Word is that it is absolute shambles at MEL and SYD this morning..?
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Old 11th Apr 2022, 00:01
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Originally Posted by TimmyTee View Post
Word is that it is absolute shambles at MEL and SYD this morning..?
Whoever's in charge of security needs to be called out. problem is these fancy new body scanners pick up everything including a spare mask in the pocket, go back and try again. what used to take seconds in a metal detector now takes more than a minute.

a child can do the math, 1 minutes per passenger, 4 security lane's, thats 240 passengers per hour. good luck getting 10000 passenger's through by lunch.
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Old 11th Apr 2022, 00:06
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Security was only 15 mins. Issues today seem to be airline related, check-in, bag drop, loading, unloading, a broken baggage belt, flight crew sickies and so on.

QF seems to be doing all the cancelling also, everyone else appears to be getting away.
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Old 11th Apr 2022, 00:20
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Sounds like security was relatively a ghost town for the reasons given above. Can’t blame them today

https://thenewdaily.com.au/life/trav...urne-airports/
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Old 11th Apr 2022, 04:12
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Originally Posted by PoppaJo View Post
QF seems to be doing all the cancelling also, everyone else appears to be getting away.
Probably because QF is the only mob attempting to significantly increase capacity within the timeframe of a week or so. I believe that until recently, JQ and VA have been running at higher (relative) capacity than QF, who have been running a pretty light schedule until now.

Alan and co have obviously bitten off more than they can chew, and too busy doing Zumba to notice.
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Old 11th Apr 2022, 04:52
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Apparently Swissport had to send some of their SYD staff to MEL due to them being way understaffed. SYD itself isn’t running at capacity, and there were hundreds of bags stacked up in the group area apparently.

I used to laugh at Rex, but now I think that if they can be a viable alternative they just may make a go of it. Qantas sure seem completely indifferent to their customers, and likely will continue that way until there are none left.
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Old 11th Apr 2022, 06:02
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Clearly the solution is simple, jut follow the Telstra approach, make redundant all your useful staff, send the call centre overseas and give the CEO a big pay rise. Problem solved no.

Alternatively we can take the "Yes Minister" approach and get rid of all passengers and only keep management. No complaints then about poor service and the like .....
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Old 11th Apr 2022, 07:19
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Originally Posted by Australopithecus View Post
Apparently Swissport had to send some of their SYD staff to MEL due to them being way understaffed. SYD itself isnít running at capacity, and there were hundreds of bags stacked up in the group area apparently.

I used to laugh at Rex, but now I think that if they can be a viable alternative they just may make a go of it. Qantas sure seem completely indifferent to their customers, and likely will continue that way until there are none left.
Have been told that some QF managers are out loading aircraft today,imagine the compo claims in the next few days!
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Old 11th Apr 2022, 08:03
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Originally Posted by blubak View Post
Have been told that some QF managers are out loading aircraft today,imagine the compo claims in the next few days!
That must be why AS shot through to VA
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Old 11th Apr 2022, 08:15
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Baggage handlers required by Victorian Government to work from home during covid.
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Old 11th Apr 2022, 08:44
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Unfortunately we donít have a land border with Mexico . Leaders would be campaigning on building a wall today while everyone turned a blind eye to the cheap labour coming across .
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Old 11th Apr 2022, 09:37
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Just pay a reliable living wage. FFS. I am glad that the casual workforce model is turning against the man.
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Old 11th Apr 2022, 09:41
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surprise!

So the airline coffers fill with payments for flights, and the bookings software is clear about who has booked for what flights.

Then, what a surprise to airline and airport managers, pax turn up at airports and overload services. WTF?
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Old 11th Apr 2022, 09:52
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The QF Facebook page is in meltdown, presumably because no one is having any success in getting through on the phone
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