REX to transition to ATRs, start domestic jet ops
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Rex speeds up capital city attack on Qantas, Virgin
JS approach are actions of a desperate company, I would think their jet ops since start, now and future bookings are bleak and JS actions are a very good indication of such. I would think the further jets he suggest are his attempt at raising capacity are apart of an already signed agreement by the lesser and he has no choice but to take these jets on.
I would also be easier to refund 100s of tickets on their expensive + monopoly + highly subsidised regional routes. How many domestic/international tickets did REX refund?
Are they now refunding tax payers for all these half price airfares that are now not going ahead?
Supposedly they're deleting negative comments on their instagram. That's pretty pathetic.
Throwing stones that’s for sure.
Forgive us for returning to the topic, but Rex’s bombastic entrance into the domestic aviation market just keeps on giving.
Last week, the former regional airline booked full-page ads across the News Corp newspapers highlighting the ACCC’s June 2020 rebuke of Qantasafter many customers complained the flying kangaroo was giving people credits instead of refunds for cancelled flights.
Qantas responded then by contacting customers with refund offers, and says it currently processes owed money in six to eight weeks. But Rex still reckons Qantas passengers legally entitled to a refund “may be owed over a billion dollars”. And it made the point by publishing a colourful selection of recent complaints that have been directed at Qantas’ social media channels.
Mind you, a motivated look through Rex’s social media channels can also unearth plenty of gripes. And the most intriguing are those that disappear.
Sent a smattering of such, Rex responded with a statement saying it “makes no apologies” for restricting public access to comments deemed “abusive, vulgar, racist” or (even merely) “biased or unreasonable”. And that some comments may be restricted by Facebook itself.
In one now-invisible response on the very post sharing Rex’s eye-catching ad, a man asked how he could actually go about getting a promised refund from Rex. “Jetstar you click a button and it’s refunded or you have a live chat option. Rex ... on hold for over an hour yesterday and nothing ....”.
“Tried to contact all methods,” another silenced woman lamented. “Maybe try to look after the customers you have, before you start posting about other companies?”
Some noticed the erasures. “You cannot delete negative comments,” one insisted. “Talk about throwing stones. I hope you go to the wall, you deserve it.”
Others sent warnings. “I’ve set up an analytics program that records when each comment is made, its content and the time it is deleted,” one man wrote.
Meanwhile, on Twitter, where Rex cannot easily moderate what appears, complaints about call centre times are legion.
Something about stones and glass houses comes to mind ...
Last week, the former regional airline booked full-page ads across the News Corp newspapers highlighting the ACCC’s June 2020 rebuke of Qantasafter many customers complained the flying kangaroo was giving people credits instead of refunds for cancelled flights.
Qantas responded then by contacting customers with refund offers, and says it currently processes owed money in six to eight weeks. But Rex still reckons Qantas passengers legally entitled to a refund “may be owed over a billion dollars”. And it made the point by publishing a colourful selection of recent complaints that have been directed at Qantas’ social media channels.
Mind you, a motivated look through Rex’s social media channels can also unearth plenty of gripes. And the most intriguing are those that disappear.
Sent a smattering of such, Rex responded with a statement saying it “makes no apologies” for restricting public access to comments deemed “abusive, vulgar, racist” or (even merely) “biased or unreasonable”. And that some comments may be restricted by Facebook itself.
In one now-invisible response on the very post sharing Rex’s eye-catching ad, a man asked how he could actually go about getting a promised refund from Rex. “Jetstar you click a button and it’s refunded or you have a live chat option. Rex ... on hold for over an hour yesterday and nothing ....”.
“Tried to contact all methods,” another silenced woman lamented. “Maybe try to look after the customers you have, before you start posting about other companies?”
Some noticed the erasures. “You cannot delete negative comments,” one insisted. “Talk about throwing stones. I hope you go to the wall, you deserve it.”
Others sent warnings. “I’ve set up an analytics program that records when each comment is made, its content and the time it is deleted,” one man wrote.
Meanwhile, on Twitter, where Rex cannot easily moderate what appears, complaints about call centre times are legion.
Something about stones and glass houses comes to mind ...
Join Date: Apr 2020
Location: Sydney
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Moderation keeps Rex’s skies blue
Myriam RobinColumnistJun 8, 2021 – 5.00amForgive us for returning to the topic, but Rex’s bombastic entrance into the domestic aviation market just keeps on giving.Last week, the former regional airline booked full-page ads across the News Corp newspapers highlighting the ACCC’s June 2020 rebuke of Qantas after many customers complained the flying kangaroo was giving people credits instead of refunds for cancelled flights.
Rex’s bombastic entrance into the Sydney-Canberra market has ruffled plenty of feathers. Sam D’Agostino
Qantas responded then by contacting customers with refund offers, and says it currently processes owed money in six to eight weeks. But Rex still reckons Qantas passengers legally entitled to a refund “may be owed over a billion dollars”. And it made the point by publishing a colourful selection of recent complaints that have been directed at Qantas’ social media channels.
Mind you, a motivated look through Rex’s social media channels can also unearth plenty of gripes. And the most intriguing are those that disappear.
Sent a smattering of such, Rex responded with a statement saying it “makes no apologies” for restricting public access to comments deemed “abusive, vulgar, racist” or (even merely) “biased or unreasonable”. And that some comments may be restricted by Facebook itself.
In one now-invisible response on the very post sharing Rex’s eye-catching ad, a man asked how he could actually go about getting a promised refund from Rex. “Jetstar you click a button and it’s refunded or you have a live chat option. Rex ... on hold for over an hour yesterday and nothing ....”.
“Tried to contact all methods,” another silenced woman lamented. “Maybe try to look after the customers you have, before you start posting about other companies?”
Some noticed the erasures. “You cannot delete negative comments,” one insisted. “Talk about throwing stones. I hope you go to the wall, you deserve it.”
Others sent warnings. “I’ve set up an analytics program that records when each comment is made, its content and the time it is deleted,” one man wrote.
Meanwhile, on Twitter, where Rex cannot easily moderate what appears, complaints about call centre times are legion.
Something about stones and glass houses comes to mind ...
Big heavies bring in more cash for Sydney so I don’t think they will be permanently allocating those foreign slots off to Rex. This is just a bump in the road. The big toys will be back.
Virgin will no doubt find a use for the pussycats slots.
No Sydney slots. So I guess full page newspaper ads are in order? Billboards? Any other ideas folks? They seem lost on the fact, that the public don’t give two ****s.
Virgin will no doubt find a use for the pussycats slots.
No Sydney slots. So I guess full page newspaper ads are in order? Billboards? Any other ideas folks? They seem lost on the fact, that the public don’t give two ****s.
