Australia, New Zealand & the Pacific Airline and RPT Rumours & News in Australia, enZed and the Pacific

Steve Purvinas, legend

Old 21st Oct 2019, 21:20
  #21 (permalink)  
 
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Originally Posted by cnsnz View Post
I think your fleet sizes are not quite correct, a quick search shows EK- 240 /CX-146/QF-129/EY-115/SQ-107/NZ-69?
Hardly Cherry picked airlines That have fleet sizes less than a quarter or half of the qantas fleet size.
To be fair to those numbers Cathay & Dragon, Singapore & Silk (soon to be Singapore and Scoot)?

Would it be closer comparing QF INT the EK, EY, etc?


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Old 21st Oct 2019, 21:28
  #22 (permalink)  
 
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Originally Posted by cnsnz View Post
I think your fleet sizes are not quite correct, a quick search shows EK- 240 /CX-146/QF-129/EY-115/SQ-107/NZ-69?
Hardly Cherry picked airlines That have fleet sizes less than a quarter or half of the qantas fleet size.
apparently if we add in the subsidiaries like Jetstar and Q Link.
his 1/4 to 1/2 would mean those QF subsidiaries would need to have a fleet between 120 to 420 for his statement to be accurate. Then if we add in subsidiaries like Cathay Dragon, Scoot, and Silkair..........

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Old 21st Oct 2019, 21:48
  #23 (permalink)  
 
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An example:

Cathay Pacific and Cathay Dragon combined ~181
Qantas Group (includes QLink, Network, Qantas INT/DOM, Jetstar Group) ~367

367/2 = 183 or 50%

My comments were not fully evaluated, yet on this Group for Group comparison - it is 50%.

It is important to consider Group deployed capital. Investment made in one brand over another does not reflect a lack of investment in fleet. It reflects an investment in a particular brand. Has Qantas not adequately invested in QF INT and DOM - no it has not. Has it invested in the Group fleet (new, or renewal) - yes it has.

Etihad and Emirates are not fair comparisons. The ME3 are very different beasts on so many levels. Everyone knows this.
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Old 21st Oct 2019, 22:57
  #24 (permalink)  
 
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Agree with Steve 100%
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Old 21st Oct 2019, 22:59
  #25 (permalink)  
 
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Well done Steve
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Old 22nd Oct 2019, 04:58
  #26 (permalink)  
 
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Originally Posted by ramble on View Post
Credit to those staff that keep smiling and delivering a great service but they are getting harder to find.
When was the last time you interacted with QF frontline staff? Some of the grumpiest most impatient, entitled and rude customer service agents I've ever met. I try to be very polite to airport staff as I know how stressful their jobs can be, but Qantas staff seem to actually hate being there. Just retire already and let a new generation of energetic fresh faces take over!
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Old 22nd Oct 2019, 05:07
  #27 (permalink)  
 
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The ground staff have been one of the hardest hit re slashing and burning, and are a good 30% understaffed at pretty much every airport Australia wide, I’m amazed they aren’t even grumpier, their days are non stop chaos, it’s horrendous. So maybe cut them a break next time you interact with them, I know I do.
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Old 22nd Oct 2019, 05:47
  #28 (permalink)  
 
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Originally Posted by Angle of Attack View Post
The ground staff have been one of the hardest hit re slashing and burning, and are a good 30% understaffed at pretty much every airport Australia wide, I’m amazed they aren’t even grumpier, their days are non stop chaos, it’s horrendous. So maybe cut them a break next time you interact with them, I know I do.
I was talking to Ground Staff last week, they have become mostly part time, the Full Time work 9-5, the new part timers work split shifts for the morning peaks- 4:30am for 4 hours, then similar in the evening. Drive to the airport twice a day. NOICE. You add how many narkly customers they have to "serve" after the nth flight has been cancelled/ delayed, they do a great job.
I hope someone on here can confirm this split shift arrangement.
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Old 22nd Oct 2019, 08:39
  #29 (permalink)  
 
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The rot and undercapitalisation goes much further than just planes. 10+ year old computers (brand new on Bourke st) 30+ year old tugs, ancient tools, cars, forklifts, buses you name it theyíll let the airline go broke before they spend money on the equipment required to run an airline. Every piece of machinery imaginable is constantly broken down waiting for parts because they donít want to carry any inventory.

The under capitalisation of equipment is dwarfed only in the underinvestment in people. How many AMEs are getting licensed every year? Apprentices trained and employed? Upskilling of LAMEs is non-existent.
The amount of individual contractors, labour hire and EBA holding companies (Jetconnect, QGS, MAM, QFCCUK) is utterly shameful.

These are things that wonít make the wheels fall off entirely but the costs over time become enormous. The good thing for those responsible is they can readily shift the blame which is every Qantas managers sole priority.

Originally Posted by Street garbage View Post
I hope someone on here can confirm this split shift arrangement.
I may be wrong but I donít think youíll find anyone on a Qantas Group EBA working split shifts. More likely at your swissport/Aerocare/Oceania third party ground handlers.
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Old 22nd Oct 2019, 09:32
  #30 (permalink)  
 
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Originally Posted by Angle of Attack View Post
The ground staff have been one of the hardest hit re slashing and burning, and are a good 30% understaffed at pretty much every airport Australia wide, Iím amazed they arenít even grumpier, their days are non stop chaos, itís horrendous. So maybe cut them a break next time you interact with them, I know I do.
Not happy? Stay at home, get another job, there are so many other customer service jobs out there that will be more than happy to hire an ex-Qantas trained staff. Or not? My experience was trying to get assistance, I was the only one at the service counter, and what I got in response was eyes ROLLING because I dared to interrupt their private non-work related conversation with my ticket issue, followed by some keyboard smashing and a DILLIGAF heres your ticket now get out of my face.
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Old 22nd Oct 2019, 09:55
  #31 (permalink)  
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Originally Posted by unobtanium View Post
Not happy? Stay at home, get another job, there are so many other customer service jobs out there that will be more than happy to hire an ex-Qantas trained staff. Or not? My experience was trying to get assistance, I was the only one at the service counter, and what I got in response was eyes ROLLING because I dared to interrupt their private non-work related conversation with my ticket issue, followed by some keyboard smashing and a DILLIGAF heres your ticket now get out of my face.
I assume that was your one and only experience upon which you judge all Qantas ground staff then? I get good and bad at the dealership where I have my car serviced , at Coles , Woolworths and Aldis but I donít pass judgement on all their staff because of one bad experience.
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Old 22nd Oct 2019, 19:23
  #32 (permalink)  
 
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What annoys me is the smarmy and expensive PR image QF projects versus the sad reality of the constant cost cutting. There are still a few decently trained staff but seeing them have to hand out crap food labelled a “Neal Perry gourmet creation” is just plain depressing to watch.
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Old 22nd Oct 2019, 21:24
  #33 (permalink)  
 
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Sunfish - absolutely correct. "Smarmy" is the perfect word for it.
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Old 22nd Oct 2019, 21:54
  #34 (permalink)  
 
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Originally Posted by Sunfish View Post
Agree with Steve 100%
Difficult not to, even from a distance.
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Old 22nd Oct 2019, 22:24
  #35 (permalink)  
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Here’s the reply from Qantas. I have done some work on the 2014 versus 2019 annual reports and can’t come up with anything on her fleet claims, anyone help please? I note no rebuttal of the executive bonuses been covered by the wage freeze. Here’s what I found and I don’t claim it’s gospel.

2014. 2019. Difference

Revenue. $15,352. $17,966. +17%

Fuel. $4,461. $3,846. -13.7%

ASKs. 141,715. 151,430. +6.85%

If I’m correct they have grown yield greater than the amount of flying they do, good for them however I will say that IMO they abuse there near monopoly position domestically by price gouging and that despite what they might like to say the decrease in the price of fuel has provided a huge addition to the bottom line.

https://www.smh.com.au/business/comp...22-p5336f.html
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Old 22nd Oct 2019, 23:18
  #36 (permalink)  
 
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The apparent growth in QF ASK's is purely through buying seats on other airlines, there has been a very substantial reduction in ASK's on Qantas aircraft.
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Old 23rd Oct 2019, 00:22
  #37 (permalink)  
 
Join Date: Feb 2018
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180 Aircraft since 2009.... I cant make it.

Including all the Jetstars my best guess:

22 B787ís
70 A320ís (around 35 to JQ Aus) *
25 DH8-400*
10 B737-800*
12 B717
17 F100
10 A330*

Total - 154

* = best guess

Three points on the above:

1. Roughly 35 of these aircraft are operated by Jetstar franchises ie Japan
2. 29 of them were second hand at purchase.
3. Most, if not all of the new aircraft orders were placed by the Dixon era, AJ & co simply went along (or couldnít cancel)

As far as engagement goes, the very fact that the surveys are not consistently run every year and have changed significantly makes increased engagement a hard claim.

Ms Hudson and corporate Comms have written a puff piece which to me, serves the argument that Qantas now believes its own BS
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Old 23rd Oct 2019, 00:27
  #38 (permalink)  
 
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No mention of giving up routes for the codeshare with Emirates either.
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Old 23rd Oct 2019, 01:13
  #39 (permalink)  
 
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Well that’s sorted then.

Qantas is in such good financial shape that is should quite happily reward employees in upcoming EBAs.

Thanks Vanessa!
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Old 23rd Oct 2019, 01:38
  #40 (permalink)  
 
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It's interesting how Vanessa keeps comparing QF Domestic with the main competitor, Virgin - no mention of International comparisons, why was that?

In 2012/13, Joyce was proudly proclaiming that QF International was a basketcase, in terminal decline, etc. Despite the fact that the loads hadn't decreased he pulled QF out of major routes (SYD-SIN-FRA & AKL-LAX) and ran to the government for a tax payer handout. When the government required a forensic examination of the accounts before any handout could be considered, he backpedalled, slunk away and recorded a record profit only 12 months after the $2.8 BILLION paper loss. The fact that the International division's losses were being manipulated by management was shown when JQ domestic pilots posted pics of their fuel invoices with QF International shown as the receiver of the fuel. This was one of many ways that the accounts were (& still are) being fiddled but Vanessa doesn't want to go there as there may be an investigative reporter still keen to find the truth and that would be embarrassing.
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