Disruptive Passenger
Probably the most critical factor in failures of any kind, whether they be airlines, societies, or simple pilot error, is folly and self-deception.
I’m interested to know what you think and I am not planning any smart arsed response.
Cheers
If the travelling public think that customer service is something the airlines are interested in beyond lip service then they are setting themselves up for constant disappointment. I can't comment on the training that a full service airline provide to their cabin crew but in the LLC that I fly for new CC get three weeks of fire hose training for the regulatory part and 2 days for the onboard customer service part. Just like ATMs, self-service checkouts and fill your own tank service stations businesses are not interested in providing outstanding customer service. They are happy to take your money and will provide what you have paid for. With an airline you pay for a seat on an aircraft that will take you from your departure point to your arrival point. If you want outstanding customer service then be nice to those you expect to serve you food and drink. Its just common decency and respect for others. If you go in there demanding outstanding service then don't be surprised at the resultant attitude. There have been quite a few instances where the aircraft have crashed but the passengers have survived. That is when the training and the safety role of the cabin crew comes to the fore. In that instance they require and expect you to follow their commands and they won't be gentle about it.
If the travelling public think that customer service is something the airlines are interested in beyond lip service then they are setting themselves up for constant disappointment. I can't comment on the training that a full service airline provide to their cabin crew but in the LLC that I fly for new CC get three weeks of fire hose training for the regulatory part and 2 days for the onboard customer service part. Just like ATMs, self-service checkouts and fill your own tank service stations businesses are not interested in providing outstanding customer service. They are happy to take your money and will provide what you have paid for. With an airline you pay for a seat on an aircraft that will take you from your departure point to your arrival point. If you want outstanding customer service then be nice to those you expect to serve you food and drink. Its just common decency and respect for others. If you go in there demanding outstanding service then don't be surprised at the resultant attitude. There have been quite a few instances where the aircraft have crashed but the passengers have survived. That is when the training and the safety role of the cabin crew comes to the fore. In that instance they require and expect you to follow their commands and they won't be gentle about it.
Most profitable airlines are fools for still keeping other than the LCC model as - no profit in good CC service as the market indicates.
I do not know why they consistently put many CC looking after such classes and only a few CC to look after the masses SLF if safety is the real factor.
If safety is the reality then so would be proportions to areas and levels per pax number - it is visible I get more safety (numbers per CC) when I travel more than economy.
Also clear I get better cabin service due the CC per person when in Biz travel.
Cool. I’m not going to argue with that. It does make me wonder though..... this is a genuine question and is coming from a good place , (ie not antagonistic).......if you ( Manwell) were to take part in a survey on commonly held view points and beliefs, and then separately an IQ test, do you think you’d fall within one standard deviation on both of them? Either of them? None of them?
I’m interested to know what you think and I am not planning any smart arsed response.
Cheers
Fair call, I’ll retract the question as it is a bit personal and not relevant to the thread. I would love to know though. I suspect Manwell is of above average intelligence and doesn’t mind if he/she is slightly out of step with those around them. That’s not necessarily a bad thing in my mind, without the left and the right we wouldn’t know where the middle was 
[QUOTE=Manwell The requirement to stow tray tables and have seat backs upright is based on the flawed assumption that people won't be able to exit their seats in an emergency, and that would only be useful in an emergency.[/QUOTE]
If it’s not a ‘flawed assumption’ does anyone know why the CC insist the seat arms are to be down for landing, I’d have thought seat arms up would be more sensible. (I appreciate you can’t always move the seat arm on the aisle seats on some aircraft)
If it’s not a ‘flawed assumption’ does anyone know why the CC insist the seat arms are to be down for landing, I’d have thought seat arms up would be more sensible. (I appreciate you can’t always move the seat arm on the aisle seats on some aircraft)
I always thought it was an inertia thing.
Bend a lot in case it has escaped your attention First Class doesn't exist anymore on domestic flights and Business Class on the majority of the domestic fleet is tiny so my argument regarding the airline priority stands. It doesn't matter whether its an airline or a casino if you want better service then you have to pay for it. I have noticed more and more people in suits travelling Jetstar so again the level of service is not the prime consideration. If a businessman gets on board a Jetstar flight expecting Business Class service then they are only setting themselves up for a major disappointment. If they are polite and treat the cabin crew as people and not as servants then they will be pleasantly surprised by the response they get. Have you noticed the difference in advertising for domestic travel. It used to be about flying the friendly way and the inflight service. Now its about low fares everyday and frequent flyer points. They know what is important to the business. If you want service that makes you feel like a VIP then pay the extra and go Business however what I have observed is that the regular Business Class passenger just wants a comfy seat, a cup of tea or coffee and mainly to be left alone.
Bend a lot in case it has escaped your attention First Class doesn't exist anymore on domestic flights and Business Class on the majority of the domestic fleet is tiny so my argument regarding the airline priority stands. It doesn't matter whether its an airline or a casino if you want better service then you have to pay for it. I have noticed more and more people in suits travelling Jetstar so again the level of service is not the prime consideration. If a businessman gets on board a Jetstar flight expecting Business Class service then they are only setting themselves up for a major disappointment. If they are polite and treat the cabin crew as people and not as servants then they will be pleasantly surprised by the response they get. Have you noticed the difference in advertising for domestic travel. It used to be about flying the friendly way and the inflight service. Now its about low fares everyday and frequent flyer points. They know what is important to the business. If you want service that makes you feel like a VIP then pay the extra and go Business however what I have observed is that the regular Business Class passenger just wants a comfy seat, a cup of tea or coffee and mainly to be left alone.
https://www.pointhacks.com.au/review...-trans-tasman/
Many airlines have a lower number of business seats compared to economy but they yield a greater return than the economy class. I think you would find the 787 that Qantas operate domestic to/from Perth then on to London could be such a flight where business generates the most $ for the flight.
I tend to prefer the service when going business class, that includes the lounges - but the seats are pretty good.
When I flew my daughter up recently it was business class, she hated the seat, but being a vegan the service to her meals content was great by the single CC for the 6 pax.
