Greed
Join Date: May 2004
Location: 'Stralia!
Age: 47
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As in individual who is 6’5” tall, and can’t actually fit in a normal seat, I used to select the exit row on booking. Now it’s $30 for the privilege of not having my knees in the back of the pax in front of me for the whole flight. I complained to Qantas in both email and phone form, and told that someone would get back to me (still waiting...) and the phone people said there was nothing they could do, and they would escalate it to a complaints section who would ... get back to me (still waiting). I am able to do anything about my height as I would my eye color, and with airlines making seats closer together and the average height of the population growing, I’m sure this problem will only get worse.
And talk of razor thin margins are b@lls... QF is currently looking down the barrel of a record 1.55 BILLION PROFIT.
And talk of razor thin margins are b@lls... QF is currently looking down the barrel of a record 1.55 BILLION PROFIT.
Join Date: Apr 2002
Location: Oz
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"Do we need this junk on a Professional Pilots bulletin board?"
I guess it is about being Professional Pilot's, striving to be professionally perfect wondering why the various Airlines (QF in this thread) can't act in the same manner, and are happy to simply provide JUNK service.
No blame to any of the front lines staff, just blaming the ethos and criteria passed down from upper management.......after all part of every cent saved will probably find its way of KPI bonus.
Sadly the Y class is just the fodder providing the money for the Executive bonuses.
I guess it is about being Professional Pilot's, striving to be professionally perfect wondering why the various Airlines (QF in this thread) can't act in the same manner, and are happy to simply provide JUNK service.
No blame to any of the front lines staff, just blaming the ethos and criteria passed down from upper management.......after all part of every cent saved will probably find its way of KPI bonus.
Sadly the Y class is just the fodder providing the money for the Executive bonuses.
Its simple, if you don’t like the tread don’t read it.
If you don't like your employer, don't work there. Simple.
Thread Starter
Simple , I would like to work for an organisation that looked after its customers instead of crapping on them. An organisation that was like it was in past years when it was a worlds leading airline where management didn’t pay themselves obscene sums of money. The Qantas of old.
Thread Starter
28th January, so Xmas peak. Booked 5 members of my family to Perth and return with Virgin. All on frequent flyer points. No problem getting so many seats both way on FF points. All seats were together. Then added a 6th ticket which I paid for, no problem getting her seated with us. Got to the airport and found Emma was not seated with us for the trip over - some booking screw up. But it was no problem for the staff on duty to rearrange two people - voila, all together. Try getting that to happen on QF. Try finding 5 FF seats even on one flight with QF.
Good job VA
Good job VA
Thread Starter
28th January, so Xmas peak. Booked 5 members of my family to Perth and return with Virgin. All on frequent flyer points. No problem getting so many seats both way on FF points. All seats were together. Then added a 6th ticket which I paid for, no problem getting her seated with us. Got to the airport and found Emma was not seated with us for the trip over - some booking screw up. But it was no problem for the staff on duty to rearrange two people - voila, all together. Try getting that to happen on QF. Try finding 5 FF seats even on one flight with QF.
Good job VA
Good job VA
I had a friend try to get a FF ticket from Tokyo to Sydney, any date, nothing for the next 12 months.
With all due respect, reading this and your initial post, you may need some assistance with the booking process.
35,000 pys economy
54,000 pts premium economy
72.000 pts business all direct to Syd.
You also have the option of Jetstar (why would you) or Air Japan if you wish (I would go that option) +taxes of course using your QF FF points
Last edited by RENURPP; 26th Jan 2019 at 01:57.
28th January, so Xmas peak. Booked 5 members of my family to Perth and return with Virgin. All on frequent flyer points. No problem getting so many seats both way on FF points. All seats were together. Then added a 6th ticket which I paid for, no problem getting her seated with us. Got to the airport and found Emma was not seated with us for the trip over - some booking screw up. But it was no problem for the staff on duty to rearrange two people - voila, all together. Try getting that to happen on QF. Try finding 5 FF seats even on one flight with QF.
Good job VA
Good job VA
This is tomorrows with 5 x adults. (USING FF to make it clearer)
Flights Out
- = Seat available
Sydney to Perth Date
Fri 22 Feb 19FromToFlightEconomy Flight 1 out of 1 06:20 SydneyDuration: 4h 55m 08:15 PerthStops: 0 QF565
Seat Available QF565 EconomyFlight 1 out of 1 08:25 SydneyDuration: 4h 55m 10:20 PerthStops: 0 QF575
Seat Available QF575 EconomyFlight 1 out of 1 10:25 SydneyDuration: 4h 55m 12:20 PerthStops: 0 QF581
Seat Available QF581 EconomyFlight 1 out of 1 19:55 SydneyDuration: 4h 55m 21:50 PerthStops: 0 QF583
Seat Available QF583 EconomyFlight 1 out of 1 20:05 SydneyDuration: 5h 05m 22:10 PerthStops: 0 JQ988
Seat Available JQ988 Economy = Flight JQ988 is operated by JetstarFlight 1 out of 2 07:00 SydneyDuration: 1h 35m 08:35 MelbourneStops: 0 QF409
Seat Available QF409 EconomyFlight 2 out of 2 09:05 MelbourneDuration: 4h 05m 10:10 PerthStops: 0 QF485 Total duration: 6h 10m Flight 1 out of 2 06:45 SydneyDuration: 1h 35m 08:20 MelbourneStops: 0 QF403
Seat Available QF403 EconomyFlight 2 out of 2 09:05 MelbourneDuration: 4h 05m 10:10 PerthStops: 0 QF485 Total duration: 6h 25m Flight 1 out of 2 06:30 SydneyDuration: 1h 35m 08:05 MelbourneStops: 0 QF405
Seat Available QF405 EconomyFlight 2 out of 2 09:05 MelbourneDuration: 4h 05m 10:10 PerthStops: 0 QF485 Total duration: 6h 40m Flight 1 out of 2 06:30 SydneyDuration: 2h 05m 08:05 AdelaideStops: 0 QF735
Seat Available QF735 EconomyFlight 2 out of 2 09:20 AdelaideDuration: 3h 20m 10:10 PerthStops: 0 QF587 Total duration: 6h 40m Flight 1 out of 2 06:00 SydneyDuration: 1h 35m 07:35 MelbourneStops: 0 QF401
Seat Available QF401 EconomyFlight 2 out of 2 09:05 MelbourneDuration: 4h 05m 10:10 PerthStops: 0 QF485 Total duration: 7h 10m
Virgin have 2 x direct flights for 5 adults and 1 via BNE available tomorrow.
Last edited by RENURPP; 27th Jan 2019 at 02:46.
When you live....
Join Date: Dec 2018
Location: Sydney
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I've had nothing but pleasant experiences with QF - reasonable points availability on busy routes, able to accommodate reasonable change requests, friendly and personal (but not over the top) service, and the few times there have been issues (flight changes or cancellations, or me missing check in due to my own tardiness) they've handled things very well.
I get that people have different experiences, and that travelling can be inherently stressful, but the claim that QF treats its passengers poorly doesn't gel with me.
I get that people have different experiences, and that travelling can be inherently stressful, but the claim that QF treats its passengers poorly doesn't gel with me.
Join Date: May 2004
Location: Boring Point
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Back in 1964 I joined Airlines of SA, a subsidiary of Ansett Airlines, and checked out a few months later as a very proud First Officer on the DC 3.
Shortly there after, I walked through the terminal at Adelaide Airport one morning, to sign on for a flight, and heard a very frustrated male customer at the check in desk complaining about the fact that he had been bumped from his flight to Port Lincoln, with his wife and kids, due to an overbooking. He was not happy!
The captain I was rostered to fly with that day was an ex WW2 Spitfire pilot who I had not met before. After sign on, and introducing my self to him, I told him about the cock up I had witnessed at the customer check in desk. I have never forgotten what he said to me... "Son, when you've been around as long as me you'll learn that the airlines are not here to serve the public, the public is here to serve the airlines!"
Having spent 40 odd successful years in aviation since that day, and am long retired, that comment to me is as valid today as is was back in 1964!
Shortly there after, I walked through the terminal at Adelaide Airport one morning, to sign on for a flight, and heard a very frustrated male customer at the check in desk complaining about the fact that he had been bumped from his flight to Port Lincoln, with his wife and kids, due to an overbooking. He was not happy!
The captain I was rostered to fly with that day was an ex WW2 Spitfire pilot who I had not met before. After sign on, and introducing my self to him, I told him about the cock up I had witnessed at the customer check in desk. I have never forgotten what he said to me... "Son, when you've been around as long as me you'll learn that the airlines are not here to serve the public, the public is here to serve the airlines!"
Having spent 40 odd successful years in aviation since that day, and am long retired, that comment to me is as valid today as is was back in 1964!