Australia, New Zealand & the Pacific Airline and RPT Rumours & News in Australia, enZed and the Pacific

Greed

Old 24th Jan 2019, 08:33
  #21 (permalink)  
 
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As in individual who is 6í5Ē tall, and canít actually fit in a normal seat, I used to select the exit row on booking. Now itís $30 for the privilege of not having my knees in the back of the pax in front of me for the whole flight. I complained to Qantas in both email and phone form, and told that someone would get back to me (still waiting...) and the phone people said there was nothing they could do, and they would escalate it to a complaints section who would ... get back to me (still waiting). I am able to do anything about my height as I would my eye color, and with airlines making seats closer together and the average height of the population growing, Iím sure this problem will only get worse.

And talk of razor thin margins are [email protected] QF is currently looking down the barrel of a record 1.55 BILLION PROFIT.
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Old 24th Jan 2019, 10:27
  #22 (permalink)  
 
Join Date: Apr 2002
Location: Oz
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"Do we need this junk on a Professional Pilots bulletin board?"

I guess it is about being Professional Pilot's, striving to be professionally perfect wondering why the various Airlines (QF in this thread) can't act in the same manner, and are happy to simply provide JUNK service.

No blame to any of the front lines staff, just blaming the ethos and criteria passed down from upper management.......after all part of every cent saved will probably find its way of KPI bonus.

Sadly the Y class is just the fodder providing the money for the Executive bonuses.
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Old 24th Jan 2019, 16:46
  #23 (permalink)  
 
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Originally Posted by dragon man View Post
Its simple, if you donít like the tread donít read it.
It's simple. If you don't like disagreement, don't post.
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Old 24th Jan 2019, 22:35
  #24 (permalink)  
 
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Its simple, if you don’t like the tread don’t read it.
And perhaps if you hate your employer so much that you lament the fact there is no dedicated website to rubbish them and instead seek to rubbish them on here, how about;

If you don't like your employer, don't work there. Simple.
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Old 25th Jan 2019, 00:59
  #25 (permalink)  
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Originally Posted by Beer Baron View Post
And perhaps if you hate your employer so much that you lament the fact there is no dedicated website to rubbish them and instead seek to rubbish them on here, how about;

If you don't like your employer, don't work there. Simple.
Simple , I would like to work for an organisation that looked after its customers instead of crapping on them. An organisation that was like it was in past years when it was a worlds leading airline where management didnít pay themselves obscene sums of money. The Qantas of old.
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Old 25th Jan 2019, 01:49
  #26 (permalink)  
 
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Fair enough, I guess weíd all like that.
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Old 25th Jan 2019, 04:09
  #27 (permalink)  
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Originally Posted by Beer Baron View Post
Fair enough, I guess weíd all like that.
Thats great, we agree on something.👍👍👍
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Old 25th Jan 2019, 10:35
  #28 (permalink)  
 
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Originally Posted by wheels_down View Post
Dragon
were they on seperate bookings, did they book close to departure date...did they seat select at time of booking sounds like they didnít....Sabre doesnít normally split bookings up unless the above.
QF doesnít use Sabre.
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Old 25th Jan 2019, 21:34
  #29 (permalink)  
 
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28th January, so Xmas peak. Booked 5 members of my family to Perth and return with Virgin. All on frequent flyer points. No problem getting so many seats both way on FF points. All seats were together. Then added a 6th ticket which I paid for, no problem getting her seated with us. Got to the airport and found Emma was not seated with us for the trip over - some booking screw up. But it was no problem for the staff on duty to rearrange two people - voila, all together. Try getting that to happen on QF. Try finding 5 FF seats even on one flight with QF.
Good job VA
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Old 25th Jan 2019, 22:02
  #30 (permalink)  
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Originally Posted by rodney rude View Post
28th January, so Xmas peak. Booked 5 members of my family to Perth and return with Virgin. All on frequent flyer points. No problem getting so many seats both way on FF points. All seats were together. Then added a 6th ticket which I paid for, no problem getting her seated with us. Got to the airport and found Emma was not seated with us for the trip over - some booking screw up. But it was no problem for the staff on duty to rearrange two people - voila, all together. Try getting that to happen on QF. Try finding 5 FF seats even on one flight with QF.
Good job VA
That was the point of the thread , I am concerned at the way I see Qantas treat customers and wonder how long it can go on for. I had a friend try to get a FF ticket from Tokyo to Sydney, any date, nothing for the next 12 months.
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Old 26th Jan 2019, 01:45
  #31 (permalink)  
 
Join Date: Sep 2002
Location: Brisbane
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I had a friend try to get a FF ticket from Tokyo to Sydney, any date, nothing for the next 12 months.
I am not a supporter of QF, I wont "pay" for a ticket with them. I will use FF points, BUT there are seats every month from Tokyo to Syd in economy, premium economy and business. as of 5 minutes ago. (I selected the 2 x adult option) Those seats are available from Narita or Haneda.
With all due respect, reading this and your initial post, you may need some assistance with the booking process.

35,000 pys economy
54,000 pts premium economy
72.000 pts business all direct to Syd.
You also have the option of Jetstar (why would you) or Air Japan if you wish (I would go that option) +taxes of course using your QF FF points

Last edited by RENURPP; 26th Jan 2019 at 01:57.
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Old 26th Jan 2019, 02:00
  #32 (permalink)  
 
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Originally Posted by rodney rude View Post
28th January, so Xmas peak. Booked 5 members of my family to Perth and return with Virgin. All on frequent flyer points. No problem getting so many seats both way on FF points. All seats were together. Then added a 6th ticket which I paid for, no problem getting her seated with us. Got to the airport and found Emma was not seated with us for the trip over - some booking screw up. But it was no problem for the staff on duty to rearrange two people - voila, all together. Try getting that to happen on QF. Try finding 5 FF seats even on one flight with QF.
Good job VA
There are multiple choices on the same route tomorrow and almsot every day for the next couple of months???? Did you have a look or dream that stuff up?
This is tomorrows with 5 x adults. (USING FF to make it clearer)

Flights Out
  • = Seat available
From

Sydney to Perth Date

Fri 22 Feb 19FromToFlightEconomy Flight 1 out of 1 06:20 SydneyDuration: 4h 55m 08:15 PerthStops: 0 QF565
Seat Available QF565 EconomyFlight 1 out of 1 08:25 SydneyDuration: 4h 55m 10:20 PerthStops: 0 QF575
Seat Available QF575 EconomyFlight 1 out of 1 10:25 SydneyDuration: 4h 55m 12:20 PerthStops: 0 QF581
Seat Available QF581 EconomyFlight 1 out of 1 19:55 SydneyDuration: 4h 55m 21:50 PerthStops: 0 QF583
Seat Available QF583 EconomyFlight 1 out of 1 20:05 SydneyDuration: 5h 05m 22:10 PerthStops: 0 JQ988
Seat Available JQ988 Economy = Flight JQ988 is operated by JetstarFlight 1 out of 2 07:00 SydneyDuration: 1h 35m 08:35 MelbourneStops: 0 QF409
Seat Available QF409 EconomyFlight 2 out of 2 09:05 MelbourneDuration: 4h 05m 10:10 PerthStops: 0 QF485 Total duration: 6h 10m Flight 1 out of 2 06:45 SydneyDuration: 1h 35m 08:20 MelbourneStops: 0 QF403
Seat Available QF403 EconomyFlight 2 out of 2 09:05 MelbourneDuration: 4h 05m 10:10 PerthStops: 0 QF485 Total duration: 6h 25m Flight 1 out of 2 06:30 SydneyDuration: 1h 35m 08:05 MelbourneStops: 0 QF405
Seat Available QF405 EconomyFlight 2 out of 2 09:05 MelbourneDuration: 4h 05m 10:10 PerthStops: 0 QF485 Total duration: 6h 40m Flight 1 out of 2 06:30 SydneyDuration: 2h 05m 08:05 AdelaideStops: 0 QF735
Seat Available QF735 EconomyFlight 2 out of 2 09:20 AdelaideDuration: 3h 20m 10:10 PerthStops: 0 QF587 Total duration: 6h 40m Flight 1 out of 2 06:00 SydneyDuration: 1h 35m 07:35 MelbourneStops: 0 QF401
Seat Available QF401 EconomyFlight 2 out of 2 09:05 MelbourneDuration: 4h 05m 10:10 PerthStops: 0 QF485 Total duration: 7h 10m

Virgin have 2 x direct flights for 5 adults and 1 via BNE available tomorrow.

Last edited by RENURPP; 27th Jan 2019 at 02:46.
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Old 26th Jan 2019, 10:45
  #33 (permalink)  
 
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Some seem to forget that there's no such thing as a free lunch. Or 'free' flights!
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Old 27th Jan 2019, 01:02
  #34 (permalink)  
 
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Originally Posted by RENURPP View Post
There are multiple choices on the same route tomorrow and almsot every day for the next couple of months???? Did you have a look or dream that stuff up?
This is tomorrows with 5 x adults.
Virgin have 2 x direct flights for 5 adults and 1 via BNE available tomorrow.
OP wasnít paying cash, used points.
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Old 27th Jan 2019, 02:45
  #35 (permalink)  
 
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Originally Posted by markis10 View Post


OP wasn’t paying cash, used points.

I understand that, my comments are based on FF points.

Last edited by RENURPP; 27th Jan 2019 at 04:30.
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Old 27th Jan 2019, 04:03
  #36 (permalink)  
 
Join Date: Jul 2007
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Sydney to Tokyo with QF FF points? No trouble for me. Booked 9 (yes nine) return trips for all nine of the family for a holiday last year.
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Old 27th Jan 2019, 04:55
  #37 (permalink)  
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Originally Posted by Bull at a Gate View Post
Sydney to Tokyo with QF FF points? No trouble for me. Booked 9 (yes nine) return trips for all nine of the family for a holiday last year.
81 tickets - no wonder no-one else can get them! 😳
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Old 27th Jan 2019, 07:17
  #38 (permalink)  
 
Join Date: Dec 2018
Location: Sydney
Posts: 51
I've had nothing but pleasant experiences with QF - reasonable points availability on busy routes, able to accommodate reasonable change requests, friendly and personal (but not over the top) service, and the few times there have been issues (flight changes or cancellations, or me missing check in due to my own tardiness) they've handled things very well.

I get that people have different experiences, and that travelling can be inherently stressful, but the claim that QF treats its passengers poorly doesn't gel with me.
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Old 27th Jan 2019, 09:14
  #39 (permalink)  
 
Join Date: May 2004
Location: Boring Point
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Back in 1964 I joined Airlines of SA, a subsidiary of Ansett Airlines, and checked out a few months later as a very proud First Officer on the DC 3.
Shortly there after, I walked through the terminal at Adelaide Airport one morning, to sign on for a flight, and heard a very frustrated male customer at the check in desk complaining about the fact that he had been bumped from his flight to Port Lincoln, with his wife and kids, due to an overbooking. He was not happy!
The captain I was rostered to fly with that day was an ex WW2 Spitfire pilot who I had not met before. After sign on, and introducing my self to him, I told him about the cock up I had witnessed at the customer check in desk. I have never forgotten what he said to me... "Son, when you've been around as long as me you'll learn that the airlines are not here to serve the public, the public is here to serve the airlines!"

Having spent 40 odd successful years in aviation since that day, and am long retired, that comment to me is as valid today as is was back in 1964!
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Old 27th Jan 2019, 12:39
  #40 (permalink)  
 
Join Date: Jul 2007
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Originally Posted by UnderneathTheRadar View Post


81 tickets - no wonder no-one else can get them! 😳
Well spotted! Made me laugh, thanks.
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