Tigerair chief Merren McArthur warns on aviation industry’s lack of diversity
Wunwing,
The check in staff aren't allowed to use initiative. They have very strict guidelines for how to deal with passengers.
The cabin crew pay is awful and only attractive to youngish people who don't have big bills.
Thats why it looks like it does.
The check in staff aren't allowed to use initiative. They have very strict guidelines for how to deal with passengers.
The cabin crew pay is awful and only attractive to youngish people who don't have big bills.
Thats why it looks like it does.
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pilotchute.
I am aware of the wages but I know many older Australians who cant get a job due to apparent age discrimination who would grab anything, even at low wages at this stage in their lives. The wages are greater than Newstart. If the Tiger CEO is introducing the topic of non discrimination and positive discrimination( if there is such a beast) then she has to look at the whole airline, not just top office jobs and pilots.
If the check in staff included people with a few years of life experience perhaps they could be allowed to use their initiative and actually sort out problems rather than create a whole cohort of ex customers who will never fly with the airline again. During my working airline life we were constantly told that for every customer we lost we needed to find another 7 due to those ones we lost persuading their friends not to fly with our company.
Wunwing
I am aware of the wages but I know many older Australians who cant get a job due to apparent age discrimination who would grab anything, even at low wages at this stage in their lives. The wages are greater than Newstart. If the Tiger CEO is introducing the topic of non discrimination and positive discrimination( if there is such a beast) then she has to look at the whole airline, not just top office jobs and pilots.
If the check in staff included people with a few years of life experience perhaps they could be allowed to use their initiative and actually sort out problems rather than create a whole cohort of ex customers who will never fly with the airline again. During my working airline life we were constantly told that for every customer we lost we needed to find another 7 due to those ones we lost persuading their friends not to fly with our company.
Wunwing
Wunwing ,
I worked in Ops at Tiger. The Aero care check in staff aren't allowed to use any initiative at all. Even the Aero care supervisors are not permitted to give refunds, change flights or allow late check in without the express permission of Aero care upper management or a member of Tiger ops team.
I worked in Ops at Tiger. The Aero care check in staff aren't allowed to use any initiative at all. Even the Aero care supervisors are not permitted to give refunds, change flights or allow late check in without the express permission of Aero care upper management or a member of Tiger ops team.
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Further, McArthur said the debate around diversity in aviation should be broadened beyond gender and also include “culture, race, age and even personality”.
Specifically on aviation, the Tigerair Australia chief executive also thought aviation needed to be more open to bringing people into the industry from other sectors. “When was the last time you heard of an airline CEO being appointed from outside the aviation industry,” McArthur said.
You really are showing what a part-timer/amateur you are, my dear. Lets concentrate on running an airline first shall we!
Last edited by Chocks Away; 7th Aug 2018 at 10:44.
I'm a bit bemused. This person making grandiose statements about what is wrong with our industry when she demonstrably hasn't ever really been part of it. The worrying thing for all Virgin employees is the way her profile is being "groomed" prior to the inevitable succession announcement.Old saying," You can put lipstick on a pig but at the end of the day....."
Screw diversity, she needs to understand her industry first.
Did you hear the one about the F100 replacements. She asked about buying brand new ones. The sound of crickets would have been hilarious.
If true, she clearly has a lot of homework to catch up on. Hard to follow that kind of leadership.
Did you hear the one about the F100 replacements. She asked about buying brand new ones. The sound of crickets would have been hilarious.
If true, she clearly has a lot of homework to catch up on. Hard to follow that kind of leadership.
Just like Ansett in its final days when non-aviation types infested the Ops Centre. They sent A320 crews to operate a flight only to find a 767 standing at the gate. Apparently they weren't aware that pilots could not simply jump into any aircraft and turn the key.
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...well, time to got through the Psychometric profiling, behavioral testing and rigmarole pilots "have" to do then, Merren! Well done. That's the go
... arrrrh, every month Merren! The new Etihad Group CEO... the new Easyjet CEO... just to pick two off the top of my head. But alas, here's what happens when your outsider "joins the party"
You really are showing what a part-timer/amateur you are, my dear. Lets concentrate on running an airline first shall we!
... arrrrh, every month Merren! The new Etihad Group CEO... the new Easyjet CEO... just to pick two off the top of my head. But alas, here's what happens when your outsider "joins the party"
You really are showing what a part-timer/amateur you are, my dear. Lets concentrate on running an airline first shall we!
Nonetheless Mr Capron may find that the doors don't swing open as readily as he would expect.The shareholders, being other airlines don't see a quirk of French high society sufficient justification for his candidature. Neither should VAH shareholders accept the Ms Merren candidature. Given that she has demonstrated abject ignorance and relies on the gender/diversity narrative, perhaps she ought stick to the law, or go and get the experience to be considered a 'veteran industry person' where gender means nothing.
Despite Ms Merren pulling the gender and diversity card, let us all hope for those at VAH that she is seen as the lightweight she is, despite all the posturing. Perhaps she would be well advised to keep her mouth closed and let people think she is a fool, rather than open it and confirm their suspicions.
The only actual Tiger staff most people will encounter are the Crew. Practically everyone else is a contractor, and they are getting what Tiger pay for.
When will these idiots get it??? The women just aren't out there to realise the dream of full gender diversity. Where I work, in the last 2 years, I reckon we've interviewed about 30 pilots, employed about 20. One lady and one lady only. How many apps from women - ONE and ONE only. And she got the job because she is good, not 'cause she's a chick. Go and look at your pilot applications Merrren, what is the ratio of men to women? Please get back to me with how you feel the gender argument is going.
Grand social experiments have no place in certain professions. Who would willingly submit to the knife of a ‘token’ surgeon? Or drill of a should-have-failed dentist?
A good friend was married to a very capable female pilot who had risen to a senior check pilot position in a major U.S. airline. She did it on equal terms with a mostly white male cohort. Then this airline decided to have a quota to include various minority and disadvantaged groups. Failure rate increased and remedial training costs blew out.
She was quite vocal in what she thought of the break down in the traditional meritocracy that had worked so well for so long.
If only the shareholders knew how wisely their money was being spent by their ‘progressive’ CEO.
A good friend was married to a very capable female pilot who had risen to a senior check pilot position in a major U.S. airline. She did it on equal terms with a mostly white male cohort. Then this airline decided to have a quota to include various minority and disadvantaged groups. Failure rate increased and remedial training costs blew out.
She was quite vocal in what she thought of the break down in the traditional meritocracy that had worked so well for so long.
If only the shareholders knew how wisely their money was being spent by their ‘progressive’ CEO.
Merren McArthur, Australia’s only female airline CEO, said women held just 3 per cent of chief executive roles in the aviation industry, compared with 12 per cent in other industries.
Ms McArthur said the lack of diversity not only related to gender, but also to ethnicity, age and culture.
“Their success was not directly attributable to fares, but the striking uniforms worn by cabin crew and the positive culture which all made the experience memorable for travellers,” she said.
“South West took this business model mainstream and wherever they flew to, prices fell and passenger numbers grew.”
Ms McArthur said the lack of diversity not only related to gender, but also to ethnicity, age and culture.
“Their success was not directly attributable to fares, but the striking uniforms worn by cabin crew and the positive culture which all made the experience memorable for travellers,” she said.
“South West took this business model mainstream and wherever they flew to, prices fell and passenger numbers grew.”
With the greatest respect to Ms McArthur; I wonder if she’s actually seen the “striking uniforms” that she’s referring to ?
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JPJP and Stormfury, Brilliant!
Ms Merren ironically is 'channelling' The Simpsons
Lisa: It is better to remain silent and be thought the fool, then to open your mouth and remove all doubt.
Homer’s Brain: Uh-oh, what did that mean? Better say something or they’ll think you’re stupid.
Homer: Takes one to know one!
Homer’s Brain: Swish!
The parallels are striking...
Ms Merren ironically is 'channelling' The Simpsons
Lisa: It is better to remain silent and be thought the fool, then to open your mouth and remove all doubt.
Homer’s Brain: Uh-oh, what did that mean? Better say something or they’ll think you’re stupid.
Homer: Takes one to know one!
Homer’s Brain: Swish!
The parallels are striking...
There precisely is the reason, encapsulated in one sentence why people like that ought be no where near signing the cheques in airlines.
There is no industry like aviation where the cost of poor decision making kills potentially hundreds of people at a time.
It is the plethora of MBA driven accountants that desperately cling to the myth of it being 'like any other business' where all that matters is revenue and expense.
Clearly the little dear hasn't read much literature on the Low Fare Model adopted by Herb Kelleher at Southwest.
It mostly certainly is not uniforms.
“If the employees come first, then they’re happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It’s not one of the enduring green mysteries of all time, it is just the way it works.” – Herb Kelleher
Stick to law Ms Mcarthur
There is no industry like aviation where the cost of poor decision making kills potentially hundreds of people at a time.
It is the plethora of MBA driven accountants that desperately cling to the myth of it being 'like any other business' where all that matters is revenue and expense.
Clearly the little dear hasn't read much literature on the Low Fare Model adopted by Herb Kelleher at Southwest.
It mostly certainly is not uniforms.
“If the employees come first, then they’re happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It’s not one of the enduring green mysteries of all time, it is just the way it works.” – Herb Kelleher
Stick to law Ms Mcarthur