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JETGO Cancel Sydney - Roma - Sydney

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JETGO Cancel Sydney - Roma - Sydney

Old 17th Jan 2015, 12:49
  #121 (permalink)  
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One of the spotting sites is saying they only operated the SYD-GLD-SYD route once this week.

The QLD election appears to be giving them some work.
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Old 17th Jan 2015, 21:12
  #122 (permalink)  
 
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bus them to/fro GA as an interim measure
Great idea but security screening requirements would prevent that for RPT departures.

The QLD election appears to be giving them some work.
The photos in the media have been interesting:

I noticed that Palaszczuk ditched the Rex Saab for the ERJ after her first trip up north, whilst Newman is still getting about the state in his Rex Saab. Elsewhere on social media I see some journos "commenting" on the comfort of the Saab after it had been sitting in 36 degree heat at Emerald for a few hours.

Last edited by hiwaytohell; 17th Jan 2015 at 21:32.
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Old 17th Jan 2015, 21:47
  #123 (permalink)  
 
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Yes lack of check in counters is the reason.Can confirm this.
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Old 17th Jan 2015, 22:31
  #124 (permalink)  
 
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Check In

The lack of check in counters and dep/arr slots at BNE has been an issue for over a year now. The question of BN-TMW was raised many times in Skytrans staff meetings and the answer was consistently that there wasn't enough room for extra services from smaller carriers.

There was even talk that BN airport wanted to move the Skytrans Western runs to depart from the GA to allow them to give the terminal space to some one with a bigger aircraft!

So I'm not surprised Jetgo are having the same problems. I have also heard that Rex encounter the same difficulty with planning operations from BNE.

Highwaytohell: don't confuse the company closing with issues that have been around long before Skytrans shutdown. Also Rex and Skytrans aircraft didn't need security screening as they fall under the 20T 'magic line'.
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Old 17th Jan 2015, 22:47
  #125 (permalink)  
 
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The lack of knowledge and associated hubris from a number of posters on this thread is a classic example of the primary reason that the bulk of airline managers hold their pilot group in contempt.

Not all pilots of course, but at least those in their ranks that believe they know it all, because "I'm a captain" and they then vocalise their lack of understanding. As a former commander (both domestic and international) if personally find it embarrassing.

There are a great number of 'barriers to entry' in the aviation industry and access to terminals and their facilities is one of the more prominent. Talk to any of those that have tried and failed to enter the industry and they will not be at all surprised that access to check-in resources is delaying the start of a route. This is not uncommon and a perfectly valid reason for a delay.

The idea that a GA asset can be utilised and passengers bussed to that resource may sound simple and an obvious fix, however the successful entry into a market requires a point of difference that makes the experience less complex and more pleasurable. I would humbly suggest that the use of GA assets would provide the opposite experience, which means the inconvenience of a stop-over, yet with the gathering of frequent flyer points with one of the majors, suddenly looks just fine.
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Old 18th Jan 2015, 21:35
  #126 (permalink)  
 
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Looks like their USA venture is starting up.

https://www.facebook.com/JetgoAustra...type=1&theater
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Old 18th Jan 2015, 22:28
  #127 (permalink)  
 
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There are a great number of 'barriers to entry' in the aviation industry and access to terminals and their facilities is one of the more prominent. Talk to any of those that have tried and failed to enter the industry and they will not be at all surprised that access to check-in resources is delaying the start of a route. This is not uncommon and a perfectly valid reason for a delay.
Access to airports is one of the major reasons there has only ever been two airlines in this country, which is probably the way that the incumbents like it.

The fact is that despite the whingeing from SYD airport's chairman that the airport is nowhere near capacity, there is zero capacity for anyone to start a new domestic airline in terms of gates or landing slots.

I think you would find Australia would be a very different aviation landscape if Sydney and Melbourne had three airports and everywhere else had two, you would have 'real' LCC's like Easyjet or Southwest and there would be real competition between airports and airlines. The current arrangement is all very cosy for those involved but doesn't really provide the traveling public with any options or real competition.

Given that most western countries have at least 2 airports in their major cities we are getting screwed so hard here it's not really funny anymore.
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Old 20th Jan 2015, 05:53
  #128 (permalink)  
 
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Ah but you forget about essendon, bankstown & archerfield
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Old 20th Jan 2015, 10:23
  #129 (permalink)  
 
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This is not making sense. Aviation is all about 'back up plans', 'plan B's', extra provision for unwanted events. We've trained for it, its part of the culture and its what A-grade management teams are known for.

Does anyone really think they are the first new start air service to have to solve the challenge of gate/ counter availability, irrespective of whether under construction or not?

Customers won't wear it. They pay to have their own problems solved, not hear yours. Compare with BA's response to today's social media video condemning the state of one of its first class seats. No mention of the cause & immediate public announcement.

From experience, in the really early days you have to work ultra hard to make sure every post is a winner. You have to show you can deliver when things get a little shakey & you have to make good your announcements. Most of all, you have to do this to build up 'PR Capital' or put another way, secure your customer loyalty. This means when you really are up against it, and you need to call on that loyalty for a little patience/ cooperation etc. customers mostly won't abandon you.

Still no announcement of the new launch date for BN-TW.
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Old 20th Jan 2015, 12:09
  #130 (permalink)  
 
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hiwaytohell - thank you for pointing out the reason for Skytrans closure which i am well aware of! Was referring to the reason why Skytrans didn't start up the BN-TW route due to lack of counter space.
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Old 20th Jan 2015, 20:01
  #131 (permalink)  
 
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Nulli makes a very good point here......

Plan 'Bs' in the business world are referred to as risk mitigators, or controls. A robust and formalised Risk Management (RM) system (as opposed to relying on intuition - albeit the intuition of often very experienced players) uses wide and intensive consultation (the first step in the ISO31000 process model) to help identify risks so that they can be assessed and ultimately controlled through the mitigation of the risk and the subsequent achievement of the reduction in risk level. Before you yawn and I lose you, consultation is the key......

The consultation step MUST include both internal and external stakeholders. If the closed counters are indeed the root cause of the delay, then I respectfully suggest that the failing at the management level may well be a lack of external consultation, otherwise the "scheduled" closure of counters 13 and 14 would have be known and controls developed to deal with the consequence should they impact proposed operations.

Having said that, however, the level of activity required to affect a start-up operation is intense and it is under this stress that things can be missed. This happens at the pointy end too - where overload affects pilot performance and leads to error, but hey, we're all human.
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Old 20th Jan 2015, 20:27
  #132 (permalink)  
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Is this the real reason for the delay?

This article blames the on-goin issue regarding security services at Tamworth airport.

Jetgo forced to delay new airline service | The Northern Daily Leader

Fujiroll76,

Skytrans already had counters at Brisbane for the western routes they operated. Why would they need more to operate to Tamworth?
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Old 20th Jan 2015, 20:43
  #133 (permalink)  
 
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Still no announcement of the new launch date for BN-TW.
A person whom proclaims to know it all when running an airline would simply check their website and see that flights are available from March 2nd just like it says in the paper...
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Old 3rd Feb 2015, 05:14
  #134 (permalink)  
 
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Angel From Facebook

Jetgo Australia Holding Pty Ltd
5 hrs Edited

From 9th February JETGO will suspend services on the Gladstone Sydney route.

Despite strong support from the Gladstone community and 5 star reviews of the service posted on social media, travel patterns have been quite variable and quite directional. Whilst certain flights had solid patronage, others were operating near empty.

JETGO has found it difficult to obtain any significant corporate support for the services which was vital to the viability of the service.

Despite patronage slowly building the future modelling predicts it would take at least six months before the flights would get to break even. So we have made the decision to redeploy the aircraft to more profitable parts of the business.

The flights up until the 8th February will operate as scheduled. Passengers booked from the 9th February will be given a full refund.

JETGO wishes to thank those passengers that have supported the service and the Gladstone community. We apologise for the inconvenience this will cause some customers.

We also wish to particularly thank all our staff and crews establishing what has been an outstanding product that has received many accolades from the people who have flown with us.
Very sad. I hope the BNE-TMW route works out for them.
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Old 3rd Feb 2015, 05:22
  #135 (permalink)  
 
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Wait for it....Any minute now they will come... All the Nay Sayers and Anti Jetgo arm chair experts will spring out of the wood work and scream i told you so, and probably something about 25 year old turbo props are better than Jets
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Old 3rd Feb 2015, 05:39
  #136 (permalink)  
 
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^^ And someone who works for the company will post first in an attempt to undermine the credibility of such 'nay sayers' and 'arm chair experts', trying to protect the organisation's image.

Copythisnumberdown instead..."economics 101".
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Old 3rd Feb 2015, 10:00
  #137 (permalink)  
 
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JETGO has found it difficult to obtain any significant corporate support for the services which was vital to the viability of the service.

Any wonder: reducing schedules, announcing a USA charter service, election campaign photoshoots for charter ops, no sales & marketing director/ team, no pressers with corporate testimonials, no corporate rewards programme, a home page with very mixed messages, a booking page/ process lacking functionality and appeal........

Fantastic opportunity, brilliant airframe by all accounts, nil competition on the route, YGLA circa 460 000 pax/ yr and its all over in just 8 weeks.

For goodness sake, if serious, you'd appoint a gun sales and marketing team and sell the RPT story. Tamworth is just 3 weeks away.
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Old 3rd Feb 2015, 10:45
  #138 (permalink)  
 
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I've been a supporter of Jetgo since they started the process towards charter ops but the second time pulling out of an RPT route in just a few months is unnaceptable and shows a lack of experience in THIS type of operation. Before someone jumps and and says blah blah operated this and that, I am aware of who the management team are and their experience.

"Difficult to obtain corporate support" - rewards/frequent flyer program and reliable service. I understand this one is difficult and in the past has been a sore point for smaller airlines.

"6 months before flights would break even" - it's RPT, wear it. If you'd like to compete against the big boys be prepared to hold out. 6 months at your current growth rates and with the current marketing, Id say you'd be blessed if you achieved it. Imagine what you could do with Nulli's gun marketing team

These items and the numerous other ones which go with jetgos rpt dreams have been evident since day one, these aren't exactly issues which just pop up out of the blue. If you didn't know this would be the case

I hope the other routes provide what the company needs but if the lessons aren't learnt...
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Old 4th Feb 2015, 03:47
  #139 (permalink)  
 
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It didn't help that QF dumped extra capacity into Gladstone. Now that Jetgo have gone I would bet that the extra capacity goes as well.
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Old 4th Feb 2015, 10:17
  #140 (permalink)  
 
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Why RPT?

To break even after 6 months on the SYD-GLT route is better than expected. If this was not sustainable then the company does not have the reserves to participate in RPT operations. Abandon TW to avoid loss of further cash and ultimately the airline. Scale right back and stick to charter until the market conditions track north in about 18-24 months
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