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Jetstar the punters are not happy!

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Jetstar the punters are not happy!

Old 24th Mar 2013, 00:33
  #1 (permalink)  
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Join Date: Mar 2008
Location: InDahAir
Posts: 314
Jetstar the punters are not happy!

From Change.org!


"34,000 signatures! Clearly I was not alone last weekend when I put my petition up on Change.org. Tens of thousands of consumers have joined my petition telling Jetstar to end their excessive credit card surcharge. It's been covered by The Australian, Courier Mail, and other media -- and they're starting to feel the pressure.

Jetstar's Facebook page has been bombarded with complaints all week, but instead of acting on our feedback, they've started deleting comments critical of their fees. Their customers have noticed this too and complained bitterly that their comments have been removed. They're hoping we'll all move on quickly -- allowing them to get away with keeping their "booking and service fee" for booking flights with a credit card.

It's time to turn up the heat. Let's flood the Jetstar CEO Jayne Hrdlicka with feedback and make it clear to Jetstar executives that they can't keep selling themselves as the "low cost airline", while still hitting customers with surcharges labelled "excessive" by the Reserve Bank.

Can you share my petition on Facebook -- and forward this email to friends to help me reach 50,000 signatures calling Jetstar out on their ridiculous fees?

It's been almost a week since new rules came in that aimed to stop Jetstar, Qantas, Cabcharge and other big retailers from charging us excessive surcharges. Clearly, they're not listening to the regulators. But if enough of us consumers come together to demand they drop the fees, they'll have no option but to listen to us or risk losing thousands of customers.

Here's just a few of the great media hits we've got so far for the petition. And make sure you share the petition this weekend!

Article that appeared in The Australian; listen to my interview on 2GB radio; opinion piece in the Courier Mail supporting the petition.

Thanks for your help in getting us this far!

Klaus

P.S. Jetstar seem determined to dig in their heels rather than listen to customers. Please share my petition today, and if you can give me an extra hand or have more ideas for how we can win this campaign, drop me a line on: [email protected]"

Last edited by Kangaroo Court; 24th Mar 2013 at 00:34.
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Old 24th Mar 2013, 00:37
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Join Date: Jul 2008
Location: Sydney
Age: 41
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Jetstar the punters are not happy!

Can I ask what this has to do with Pilots?
TexanPilot is offline  
Old 24th Mar 2013, 00:47
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Join Date: May 2006
Location: Sydney
Posts: 138
Don't like the product... don't buy it!!
Cargo744 is offline  
Old 24th Mar 2013, 01:03
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Join Date: Oct 2005
Location: dessert island
Posts: 225
Maybe an idea would be just not to fly with them. Fly with virgin instead. Then jokestar will be flying empty airplanes everywhere!
.... I surprise myself sometimes
wrongwayaround is offline  
Old 24th Mar 2013, 01:58
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Join Date: Mar 2008
Location: InDahAir
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Jester is turning into an international tourism and trade embarrassment.

That's all!
Kangaroo Court is offline  
Old 24th Mar 2013, 02:07
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Join Date: Oct 1999
Location: Adelaide
Posts: 666
Tex - I'm not absolutely certain but I suspect you have a broom up your ar$e - not a lot happens in RPT without punters - unhappy punters - to the tune of 35000 or so is actually RPT news - hence the forum name. Go sweep the hangar please, there's a good boy.
SeldomFixit is offline  
Old 24th Mar 2013, 02:45
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Join Date: Feb 2005
Location: sYDNEY
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Your Highness, the peasants are revolting..........
Dashtrash is offline  
Old 24th Mar 2013, 04:51
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Join Date: Feb 2001
Location: Melbourne, Australia
Age: 80
Posts: 492
Thumbs up Jetstar charges

The short answer is "book with some other carrier"!

If all the disgruntled Jetstar pax changed airlines, or paid for their ticket by another means, then J* would very soon get the message and come to the party or lose revenue.

QED,

Cheers,

TheNightOwl.
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Old 24th Mar 2013, 05:16
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Join Date: Aug 2005
Location: Brisbane
Posts: 584
The impression I got in the media (Business Spectator among others) was that Jetstar are far from alone in this practice.

Changing to another airline may only move the issue to another venue.

Last edited by C441; 24th Mar 2013 at 05:18.
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Old 24th Mar 2013, 05:33
  #10 (permalink)  
 
Join Date: Jan 2008
Location: Oz
Posts: 46
WWA: "Fly with virgin instead."

Do you really think they are any better? Book multiple seats, get charged $7 credit card surcharge per pax despite paying in only one transaction. That's if you can even book a sector since they made their disasterous switch to SABRE.....
over_centre is offline  
Old 24th Mar 2013, 06:24
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Join Date: Oct 2005
Location: dessert island
Posts: 225
well ya could get in the car 'n drive.... But I think Caltex have a surcharge these days too
wrongwayaround is offline  
Old 24th Mar 2013, 06:53
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Join Date: Nov 2003
Location: Melbourne
Age: 56
Posts: 952
34,000 signatures! Clearly I was not alone last weekend when I put my petition up on Change.org. Tens of thousands of consumers have joined my petition telling Jetstar to end their excessive credit card surcharge.
Can you share my petition on Facebook -- and forward this email to friends to help me reach 50,000 signatures calling Jetstar out on their ridiculous fees?
Online signatures? Seriously? Is it any wonder then that J* don't appear to be doing anything about this except for

deleting comments critical of their fees.
Perhaps some of you should google 'Slacktivism' and read some of the info there. Which may well go onto explain why online petitions and facebook protests are largely useless.

IMHO, J* wont change a thing until sales drop off.

DIVOSH!

Last edited by Di_Vosh; 24th Mar 2013 at 06:53.
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Old 24th Mar 2013, 07:16
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Join Date: Jul 2003
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If you can still pay by Bank Transfer what's the issue?
neville_nobody is offline  
Old 24th Mar 2013, 07:24
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Join Date: Feb 2003
Location: BHX LXR ASW
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Same with Ryan Air they charge excessively for everything, but people still go back for more. Their policy is if you don't like it - foxtrot oscar'. Credit card charges are part of the world we live in! Sorry guys if you don't like Jetstar then don't fly'em.
crewmeal is offline  
Old 24th Mar 2013, 07:48
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Join Date: Sep 2006
Location: DSS-46 (Canberra Region)
Posts: 734
Red face

As somebody else mentioned: What does this have to do with pilots?

Feel free to repost on the Professional Passengers' Rumour Network.
Tidbinbilla is offline  

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