Jetstar the punters are not happy!
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Jetstar the punters are not happy!
From Change.org!
"34,000 signatures! Clearly I was not alone last weekend when I put my petition up on Change.org. Tens of thousands of consumers have joined my petition telling Jetstar to end their excessive credit card surcharge. It's been covered by The Australian, Courier Mail, and other media -- and they're starting to feel the pressure.
Jetstar's Facebook page has been bombarded with complaints all week, but instead of acting on our feedback, they've started deleting comments critical of their fees. Their customers have noticed this too and complained bitterly that their comments have been removed. They're hoping we'll all move on quickly -- allowing them to get away with keeping their "booking and service fee" for booking flights with a credit card.
It's time to turn up the heat. Let's flood the Jetstar CEO Jayne Hrdlicka with feedback and make it clear to Jetstar executives that they can't keep selling themselves as the "low cost airline", while still hitting customers with surcharges labelled "excessive" by the Reserve Bank.
Can you share my petition on Facebook -- and forward this email to friends to help me reach 50,000 signatures calling Jetstar out on their ridiculous fees?
It's been almost a week since new rules came in that aimed to stop Jetstar, Qantas, Cabcharge and other big retailers from charging us excessive surcharges. Clearly, they're not listening to the regulators. But if enough of us consumers come together to demand they drop the fees, they'll have no option but to listen to us or risk losing thousands of customers.
Here's just a few of the great media hits we've got so far for the petition. And make sure you share the petition this weekend!
Article that appeared in The Australian; listen to my interview on 2GB radio; opinion piece in the Courier Mail supporting the petition.
Thanks for your help in getting us this far!
Klaus
P.S. Jetstar seem determined to dig in their heels rather than listen to customers. Please share my petition today, and if you can give me an extra hand or have more ideas for how we can win this campaign, drop me a line on: [email protected]"
"34,000 signatures! Clearly I was not alone last weekend when I put my petition up on Change.org. Tens of thousands of consumers have joined my petition telling Jetstar to end their excessive credit card surcharge. It's been covered by The Australian, Courier Mail, and other media -- and they're starting to feel the pressure.
Jetstar's Facebook page has been bombarded with complaints all week, but instead of acting on our feedback, they've started deleting comments critical of their fees. Their customers have noticed this too and complained bitterly that their comments have been removed. They're hoping we'll all move on quickly -- allowing them to get away with keeping their "booking and service fee" for booking flights with a credit card.
It's time to turn up the heat. Let's flood the Jetstar CEO Jayne Hrdlicka with feedback and make it clear to Jetstar executives that they can't keep selling themselves as the "low cost airline", while still hitting customers with surcharges labelled "excessive" by the Reserve Bank.
Can you share my petition on Facebook -- and forward this email to friends to help me reach 50,000 signatures calling Jetstar out on their ridiculous fees?
It's been almost a week since new rules came in that aimed to stop Jetstar, Qantas, Cabcharge and other big retailers from charging us excessive surcharges. Clearly, they're not listening to the regulators. But if enough of us consumers come together to demand they drop the fees, they'll have no option but to listen to us or risk losing thousands of customers.
Here's just a few of the great media hits we've got so far for the petition. And make sure you share the petition this weekend!
Article that appeared in The Australian; listen to my interview on 2GB radio; opinion piece in the Courier Mail supporting the petition.
Thanks for your help in getting us this far!
Klaus
P.S. Jetstar seem determined to dig in their heels rather than listen to customers. Please share my petition today, and if you can give me an extra hand or have more ideas for how we can win this campaign, drop me a line on: [email protected]"
Last edited by Kangaroo Court; 23rd Mar 2013 at 23:34.
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Tex - I'm not absolutely certain but I suspect you have a broom up your ar$e - not a lot happens in RPT without punters - unhappy punters - to the tune of 35000 or so is actually RPT news - hence the forum name. Go sweep the hangar please, there's a good boy. 
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Jetstar charges
The short answer is "book with some other carrier"!
If all the disgruntled Jetstar pax changed airlines, or paid for their ticket by another means, then J* would very soon get the message and come to the party or lose revenue.
QED,
Cheers,
TheNightOwl.
If all the disgruntled Jetstar pax changed airlines, or paid for their ticket by another means, then J* would very soon get the message and come to the party or lose revenue.
QED,
Cheers,
TheNightOwl.
The impression I got in the media (Business Spectator among others) was that Jetstar are far from alone in this practice.
Changing to another airline may only move the issue to another venue.
Changing to another airline may only move the issue to another venue.
Last edited by C441; 24th Mar 2013 at 04:18.
WWA: "Fly with virgin instead."
Do you really think they are any better? Book multiple seats, get charged $7 credit card surcharge per pax despite paying in only one transaction. That's if you can even book a sector since they made their disasterous switch to SABRE.....
Do you really think they are any better? Book multiple seats, get charged $7 credit card surcharge per pax despite paying in only one transaction. That's if you can even book a sector since they made their disasterous switch to SABRE.....
well ya could get in the car 'n drive.... But I think Caltex have a surcharge these days too 
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34,000 signatures! Clearly I was not alone last weekend when I put my petition up on Change.org. Tens of thousands of consumers have joined my petition telling Jetstar to end their excessive credit card surcharge.
Can you share my petition on Facebook -- and forward this email to friends to help me reach 50,000 signatures calling Jetstar out on their ridiculous fees?
deleting comments critical of their fees.
IMHO, J* wont change a thing until sales drop off.
DIVOSH!
Last edited by Di_Vosh; 24th Mar 2013 at 05:53.
Same with Ryan Air they charge excessively for everything, but people still go back for more. Their policy is if you don't like it - foxtrot oscar'. Credit card charges are part of the world we live in! Sorry guys if you don't like Jetstar then don't fly'em.
