Jetstar Grounds 6 jets
The evil,premeditated Murder of an Airline. Casa truths ? WHO HAS READ IT????
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Yesterday travelled Mackay to Brisbane and on arrival found onward flight to Melbourne cancelled. Very slick operation in place to cater for affected passengers. Bus already waiting for transport to airline provided hotel, vouchers $30 dinner, $10 breakfast, $100 credit on future flight, and onward booking already in place. Big thumbs up for how the airline looked after us, exemplary.
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Thank Brian, I wonder how this sort of "service" can be sustainable for a LCC at those prices.
($100 voucher +$30 dinner + $10 breakfast + $100 room) = -$50 just on the "recovery" component. When you factor in fuel, aircraft & landing charges it was probably a -$200+ sector per seat.
Whilst it was nice of them to look after you, I thought the LCC philosophy was one of a bare bones, pay your money, take your chances service. This looks more like the full service model to me.
($100 voucher +$30 dinner + $10 breakfast + $100 room) = -$50 just on the "recovery" component. When you factor in fuel, aircraft & landing charges it was probably a -$200+ sector per seat.
Whilst it was nice of them to look after you, I thought the LCC philosophy was one of a bare bones, pay your money, take your chances service. This looks more like the full service model to me.
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AH, I wouldn't saying I was bagging it, rather raising a few questions. Remember, we have been hearing a lot recently about the various business models & sustainability. Jetstar has never been promoted as a premium brand, its always promoted as the minimum possible service + add-ons (its all about choice remember!). I would regard this as "above and beyond" given the price of the ticket. Is this to be repeated everytime something goes wrong? If so, I can't see how it is a viable business.
The LCC model transfers the risk from the airline to the passenger.
The LCC model transfers the risk from the airline to the passenger.
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I think you'll find it was a case of -
"if we piss off these customers and one goes to the media we could be parking more than 2 - 4 - however many jets". This "minor maintenance" issue had affected. Smells like a "systemic" ass covering problem!
"if we piss off these customers and one goes to the media we could be parking more than 2 - 4 - however many jets". This "minor maintenance" issue had affected. Smells like a "systemic" ass covering problem!
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Originally Posted by breakfastburrito
Thank Brian, I wonder how this sort of "service" can be sustainable for a LCC at those prices.
- If an airline disrupts a customer away from their home port - they must accommodate; and
- The above does not happen that often.
Jetstar would not have gotton away with stranding Brian in Brisbane (mid-journey).
What was done for Brian is standard airline policy.
Last edited by PPRuNeUser0198; 11th Jul 2011 at 11:14.
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When something like this happens, it's probably BETTER to ground the whole airline until it is sorted out. Zero tolerance starts with the regulator, by sweeping some things to one side and saying it isn't an issue, you're opening a Pandora's box in a litigious world.
Punishment for stupidity is never pleasant. If you're dumb enough to let this happen as an airline, you better be prepared to pay the price.
Punishment for stupidity is never pleasant. If you're dumb enough to let this happen as an airline, you better be prepared to pay the price.
Jetstar is 'currently' looking after people so the Qantas group can avoid the bad publicity, thats the only reason. If this had happened a couple of years ago you would have been pushed out of the terminal (Sydney) onto the street when they shut the doors overnight. Remember that one!!!!!
