How to Fix the Qantas International Business
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How about promoting the strength of the Aussie $ and it's buying power which is at a 30 year high. How many people are employed in QF's marketing department? Why isn't an advertising campaign on the air/magazines/newspapers right now telling the public that an overseas trip will probably never be cheaper?
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Big up yourself
Well done FED SEC
you have successfully done for free what QF have spent
Millions trying to achieve.
funny how everyone from all different areas of QF are
all saying the same thing.
Trick is now getting the information out to the people that matter
and can make a difference
The fact that these threads exist at all shows that qantas has a committed
workforce which is something outher companies struggle to achieve.
I am not scared of change, I am however scared of change for bonus sake
The single thing that killed syd heavy was sacking the support shop foreman.
That single act caused a massive drop in productivity and as a result were unable to support us. They had this new term called just in time support
And pie charts to prove it. A MH incentive
Line 1used to do a 747-300 D check with a strut Moran 32 days.
INCLUDING doing 2 super A checks in the middle.
When the support shops were re structured we lost that capability and H271
Ended up getting given to base maint.
Years later in qantas news there was an article in the industry news section
stating how KLM had just done a worlds best prectice 747-400 D check in 32 days
Talk about make my blood boil!
line 1 would do a 747-400 D check in 28 days with strut mod and 2 super A checks on other aircraft in the middle
Telling thing about the article was that qantas management actually have no idea what is going on, or the recources they have and how to utiilse them
Small front end savings giving greedy little managers a bonus causing
MASSIVE back end costs. But as management have told me time and time again "You dont understand the business"
And for f**ksake go and buy 777-300ER's so we can start operating properly
again
finally can someone smarter than me find a way of emailing this thread to the board or major shareholders
you have successfully done for free what QF have spent
Millions trying to achieve.
funny how everyone from all different areas of QF are
all saying the same thing.
Trick is now getting the information out to the people that matter
and can make a difference
The fact that these threads exist at all shows that qantas has a committed
workforce which is something outher companies struggle to achieve.
I am not scared of change, I am however scared of change for bonus sake
The single thing that killed syd heavy was sacking the support shop foreman.
That single act caused a massive drop in productivity and as a result were unable to support us. They had this new term called just in time support
And pie charts to prove it. A MH incentive
Line 1used to do a 747-300 D check with a strut Moran 32 days.
INCLUDING doing 2 super A checks in the middle.
When the support shops were re structured we lost that capability and H271
Ended up getting given to base maint.
Years later in qantas news there was an article in the industry news section
stating how KLM had just done a worlds best prectice 747-400 D check in 32 days
Talk about make my blood boil!
line 1 would do a 747-400 D check in 28 days with strut mod and 2 super A checks on other aircraft in the middle
Telling thing about the article was that qantas management actually have no idea what is going on, or the recources they have and how to utiilse them
Small front end savings giving greedy little managers a bonus causing
MASSIVE back end costs. But as management have told me time and time again "You dont understand the business"
And for f**ksake go and buy 777-300ER's so we can start operating properly
again
finally can someone smarter than me find a way of emailing this thread to the board or major shareholders
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How to fix Qantas
A proven ex-CEO from AirNZ is available from November.... Ralph Norris.
Commonwealth Bank CEO designate forecasts financial market volatility | The Australian
Commonwealth Bank CEO designate forecasts financial market volatility | The Australian
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Some pipe-dream thoughts:
When the announcement of the massively reduced flying for Qantas International,redundancies,off-shoring etc happens on Aug 24th.
Make some noise:
Turn up at the AGM with banners ready for after the announcement,most QF employees are shareholders and therefore entitled to have their opinion heard. Get any friends/rellies who are also shareholders to go. Crowds are easily swayed,make some noise about executive pay (as i spose there wont be any executive pay cuts to go along with the cuts in services/staff), Spirit of Australia lost, poor management decisions etc
Lobby every MP you can find that our Flag Carrier,an essential service to the Australian public is being castrated. Stand outside their offices with 'Save Qantas' banners. Nick X would be a great place to start.
Put pressure on the goverment,email,email,email everyone from Julia down.
Ring [sigh] Today Tonight/ACA with a group of people staring down the barrel of redundancy,the Spirit of Australia is lost etc due to corporate greed (be sure to point out the huge profit QF is still making).
Sometimes as employyes we can't. but as a goup of 'concerned shareholders' we are allowed to make noise.
We have to.
When the announcement of the massively reduced flying for Qantas International,redundancies,off-shoring etc happens on Aug 24th.
Make some noise:
Turn up at the AGM with banners ready for after the announcement,most QF employees are shareholders and therefore entitled to have their opinion heard. Get any friends/rellies who are also shareholders to go. Crowds are easily swayed,make some noise about executive pay (as i spose there wont be any executive pay cuts to go along with the cuts in services/staff), Spirit of Australia lost, poor management decisions etc
Lobby every MP you can find that our Flag Carrier,an essential service to the Australian public is being castrated. Stand outside their offices with 'Save Qantas' banners. Nick X would be a great place to start.
Put pressure on the goverment,email,email,email everyone from Julia down.
Ring [sigh] Today Tonight/ACA with a group of people staring down the barrel of redundancy,the Spirit of Australia is lost etc due to corporate greed (be sure to point out the huge profit QF is still making).
Sometimes as employyes we can't. but as a goup of 'concerned shareholders' we are allowed to make noise.
We have to.
short flights long nights
Comment from Mrs SOPS
I start this by saying this IS NOT a comment on Flight Saftey, that was NEVER in doubt, just a comment on the service part of the product....
Mrs SOPS, who flies a lot, but due to who I work for and and who she works for has not flown QF for about 15 years.
Due to circumstances she has just flown (as a normal fare pax) a long domestic flight in Y on Qantas....
Her first comment to me was.."I thought I had got on a Garuda flight from 20 years ago"..(she was on a 767 btw) her next big comment was that although she was on a full fare ticket she had to "self check in"..something she had never done, and no help was offered by QF staff to assist....as she said "I thought that sort of thing only happened with Ryanair or in the Third World"
Enough said..I hope all those that have destroyed this once great airline enjoy their bonus
Mrs SOPS, who flies a lot, but due to who I work for and and who she works for has not flown QF for about 15 years.
Due to circumstances she has just flown (as a normal fare pax) a long domestic flight in Y on Qantas....
Her first comment to me was.."I thought I had got on a Garuda flight from 20 years ago"..(she was on a 767 btw) her next big comment was that although she was on a full fare ticket she had to "self check in"..something she had never done, and no help was offered by QF staff to assist....as she said "I thought that sort of thing only happened with Ryanair or in the Third World"
Enough said..I hope all those that have destroyed this once great airline enjoy their bonus
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Her first comment to me was.."I thought I had got on a Garuda flight from 20 years ago"..(she was on a 767 btw)
just out of curiosity folks how long would it take to have some boeing 777s delivered and in service if QF decided to buy them now?
and lastly how long does QF have (if it continues the way its headed) before it becomes the likes of ansett?
cheers
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Had a quick look at the Boeing site and it shows 70 orders for the 777 this year so far. 787 at -20. There build rate is around 32 this year and all against customer orders, maybe 3 at GECAS available but I bet they have been leased.
The one question journos should ask AJ. If the 777 is so wrong for QANTAS why do all the airlines you state QANTAS needs to be competitive against operate them to Australia?
The one question journos should ask AJ. If the 777 is so wrong for QANTAS why do all the airlines you state QANTAS needs to be competitive against operate them to Australia?
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Very true... "makes no sense!" Somehow, though, in cloud cuckoo land, it makes perfect sense to the managers... Keep the old aircraft for the full fare passengers and gift the low cost carrier the brand new aircraft!
http://qantaspilots.com.au/
http://qantaspilots.com.au/
Just read about the massive flight competition that is on at present. It appears that each day a customer who books a QF international flight online will get their fare refunded up to $5000. (Agent bookings excluded).
The competition runs for 19 days with a huge total prize pool of up to $95,000
The words massive and huge are used by QF in the competition details.
What a joke of a Mickey Mouse competition by an airline such as QF.
The competition runs for 19 days with a huge total prize pool of up to $95,000
The words massive and huge are used by QF in the competition details.
What a joke of a Mickey Mouse competition by an airline such as QF.
It's Not What You Think!
One day a wife of Fifteen years made an unscheduled visit to her husbands business, walked into his office unannounced and found him pleasuring his Twenty One year old secretary on his desk.
He looked up in horror and shouted at her the immortal words: "This is not what you think!!!!"
Of course it was. Perceptions are reality - which is the point of the parable.
Well it's about time for Qantas Staff , Customers and Shareholders to wise up. The Board and Management can say what they like. Actions speak louder than words. Nothing the Company says can change this. Perceptions are reality.
1. It is apparent from a multitude of actions over at least the last Ten years that Qantas Management views all its staff with compete contempt, regards them as valueless automatons whose experience and skills are actually a negative attribute because:
(a) These staff are capable of highlighting weaknesses in management capability and decision making through their own superior skills and experience.
(b) These staff demand recognition as well as recompense and treatment consistent with skills acquired and responsibilities.
(c) Management response has been to replace these staff with less capable but cheaper staff. Part of the strategy to do this involves treating existing staff with contempt at every opportunity to send a message that they are not wanted. Jetstar is a thinly veiled vehicle for doing this.
This is a lethally stupid strategy because your product is only as good as the staff who deliver it. It is foolish to expect that customers will not react to it.
2. Qantas has developed a growth strategy that is directed at profiting from Asian markets by attempting to provide services that Asians can provide perfectly well for themselves. This is simply wrong because the profits (if any) will never find their way into shareholders hands.
3. Qantas has attempted to put a rosy face on these strategies, or at least try to mask their impact, by a variety of means. This has not, and will not be successful.
4. The Qantas executive remuneration system is focused on short term - bonus driven- results. This is lethally wrong for airline management because acquisition of aircraft and route planning require management time horizons to be thinking at least Ten years out, not Five years, let alone One year. This has, and does, produce sub optimal decisions from a shareholders point of view, and this is not going to change until the remuneration policy changes.
5. Unless I'm mistaken, the failed APA bid, as others have pointed out, demonstrated a less than candid approach to the concept of creating shareholder value for all shareholders by the Board and Senior Management at the time. One has to wonder if anything has changed since then, or if change in Board and Management thinking is even possible.
So there you have it in a nutshell people:
- utter contempt for anyone not "Management" and belief in their invincibility.
- Stupid business strategy, badly executed anyway.
- No likelihood of change,
That is what I think anyway., and no matter how Qantas tries to dress it up, those perceptions will remain.
He looked up in horror and shouted at her the immortal words: "This is not what you think!!!!"
Of course it was. Perceptions are reality - which is the point of the parable.
Well it's about time for Qantas Staff , Customers and Shareholders to wise up. The Board and Management can say what they like. Actions speak louder than words. Nothing the Company says can change this. Perceptions are reality.
1. It is apparent from a multitude of actions over at least the last Ten years that Qantas Management views all its staff with compete contempt, regards them as valueless automatons whose experience and skills are actually a negative attribute because:
(a) These staff are capable of highlighting weaknesses in management capability and decision making through their own superior skills and experience.
(b) These staff demand recognition as well as recompense and treatment consistent with skills acquired and responsibilities.
(c) Management response has been to replace these staff with less capable but cheaper staff. Part of the strategy to do this involves treating existing staff with contempt at every opportunity to send a message that they are not wanted. Jetstar is a thinly veiled vehicle for doing this.
This is a lethally stupid strategy because your product is only as good as the staff who deliver it. It is foolish to expect that customers will not react to it.
2. Qantas has developed a growth strategy that is directed at profiting from Asian markets by attempting to provide services that Asians can provide perfectly well for themselves. This is simply wrong because the profits (if any) will never find their way into shareholders hands.
3. Qantas has attempted to put a rosy face on these strategies, or at least try to mask their impact, by a variety of means. This has not, and will not be successful.
4. The Qantas executive remuneration system is focused on short term - bonus driven- results. This is lethally wrong for airline management because acquisition of aircraft and route planning require management time horizons to be thinking at least Ten years out, not Five years, let alone One year. This has, and does, produce sub optimal decisions from a shareholders point of view, and this is not going to change until the remuneration policy changes.
5. Unless I'm mistaken, the failed APA bid, as others have pointed out, demonstrated a less than candid approach to the concept of creating shareholder value for all shareholders by the Board and Senior Management at the time. One has to wonder if anything has changed since then, or if change in Board and Management thinking is even possible.
So there you have it in a nutshell people:
- utter contempt for anyone not "Management" and belief in their invincibility.
- Stupid business strategy, badly executed anyway.
- No likelihood of change,
That is what I think anyway., and no matter how Qantas tries to dress it up, those perceptions will remain.
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QF loss reasons, the Pax view
in the mainstream media, it basically encompasses whats wrong with QF from the paying publics point of view, i knows its one persons experience, but i hear similar stories all over the place...
I TELL you what makes my blood boil - it's when the engine explodes after take-off.
There you are on the trip of a lifetime to Europe, in business class (thanks to frequent flyer points), although actually securing a business-class seat with points is a heckle all of its own. So having beaten that challenge, it was with a sense of smug satisfaction that I reclined my seat, a gin and tonic in hand, as we took off from Bangkok for the final leg to London.
The explosion that rocked the plane was followed by a deathly silence.
Advertisement: Story continues below
I'm not a nervous flyer, but I became a little worried at that point. The captain announced that we had ''engine trouble''. (A distinct advantage of business class is you can't actually see the fireball and flames). We then had to fly to a zone to dump all the fuel before landing. This takes an hour. The captain assured us he had done this before on a simulator. He also assured us the emergency services vehicles we would see along the runway were standard procedure. Of course they were.
Once landed, we had to wait a further hour and a half on the runway while Qantas negotiated immigration for a plane full of passengers. But don't expect this to make any difference. The official asked what my intended address was in Thailand, and, as I looked at him blankly, would not allow me in.
The airport was empty save for a straggly queue of weary refugees, all with no address. So, none of us were allowed through.
Eventually, some official waived the condition and we collected our bags and were shipped off to a hotel arriving, exhausted, just before dawn.
No new aeroplane was flown in. Instead we were bumped onto other flights. We were kindly offered a flight to Tokyo. I pointed out that we were actually hoping to go to London.
Eventually, we agreed to go economy so as to arrive in less than three days.
No air miles were refunded. No concessions were made. All dreams of business-class luxury, sleep and gin and tonics receded. Connecting flights were missed. The trip of a lifetime was fast becoming a nightmare.
But not to worry, we had a lovely long holiday before we had to contemplate the flight home.
Except you won't believe what happened on the way home. The plane broke down, in Hong Kong this time. Another trip back and forth through immigration. Another night in a hotel. Another great experience with the ''Spirit of Australia''.
Clare Taylor
Read more: Jet engine explosion can ruin your day
There you are on the trip of a lifetime to Europe, in business class (thanks to frequent flyer points), although actually securing a business-class seat with points is a heckle all of its own. So having beaten that challenge, it was with a sense of smug satisfaction that I reclined my seat, a gin and tonic in hand, as we took off from Bangkok for the final leg to London.
The explosion that rocked the plane was followed by a deathly silence.
Advertisement: Story continues below
I'm not a nervous flyer, but I became a little worried at that point. The captain announced that we had ''engine trouble''. (A distinct advantage of business class is you can't actually see the fireball and flames). We then had to fly to a zone to dump all the fuel before landing. This takes an hour. The captain assured us he had done this before on a simulator. He also assured us the emergency services vehicles we would see along the runway were standard procedure. Of course they were.
Once landed, we had to wait a further hour and a half on the runway while Qantas negotiated immigration for a plane full of passengers. But don't expect this to make any difference. The official asked what my intended address was in Thailand, and, as I looked at him blankly, would not allow me in.
The airport was empty save for a straggly queue of weary refugees, all with no address. So, none of us were allowed through.
Eventually, some official waived the condition and we collected our bags and were shipped off to a hotel arriving, exhausted, just before dawn.
No new aeroplane was flown in. Instead we were bumped onto other flights. We were kindly offered a flight to Tokyo. I pointed out that we were actually hoping to go to London.
Eventually, we agreed to go economy so as to arrive in less than three days.
No air miles were refunded. No concessions were made. All dreams of business-class luxury, sleep and gin and tonics receded. Connecting flights were missed. The trip of a lifetime was fast becoming a nightmare.
But not to worry, we had a lovely long holiday before we had to contemplate the flight home.
Except you won't believe what happened on the way home. The plane broke down, in Hong Kong this time. Another trip back and forth through immigration. Another night in a hotel. Another great experience with the ''Spirit of Australia''.
Clare Taylor
Read more: Jet engine explosion can ruin your day
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Except you won't believe what happened on the way home. The plane broke down, in Hong Kong this time. Another trip back and forth through immigration. Another night in a hotel. Another great experience with the ''Spirit of Australia''.