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Qantas Engagement Survey Results - Bleak

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Qantas Engagement Survey Results - Bleak

Old 1st Jun 2011, 10:58
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Qantas Engagement Survey Results - Bleak

Hello All

I am a QF employee and am incredibly concerned about the shape of the company. I see nothing but shocking decisions, arrogance and children being appointed to roles that require professionals. Due to the current management team the company is sleep walking to oblivion.

I note the recent "engagement" survey and I managed a flip through it today, I was told that I couldn't see it so I just looked anyway...

The most shocking of all was the below

The question was : " Would you recommend Qantas products and services to family and friends"

37% of employees polled said no
30% of employees polled were neutral
33% said they would recommend Qantas products and services to family and friends

20% of staff polled came out completely disengaged and of that 20% nearly 100% said they had no intention of leaving the company . In fact, Towers Watson, one of the bloodsucking consultants we have in house,commented that they had not seen a figure such as this ever. The only company to come close to this result was Telstra.....enough said!

Operations remain the least engaged at 29%. The most engaged at 80% is Strategy but there is a simple explanation for this. They are mostly the (new) ex-management consultants bought in by Jane Hrdlika, predominantly from Bain. All of them earning over- inflated salaries and on the Qantas gravy train at the expense of others.

The sample size is 18,000+ respondents roughly 55% of staff.

This tells you that the future of QF is bleak!!!
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Old 1st Jun 2011, 12:46
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20% of staff polled came out completely disengaged and of that 20% nearly 100% said they had no intention of leaving the company
And I would guess these people probably work operations, the back bone of the airline, the poor sods who have seen the base Qf has come off as day to day , customer facing, getting the punters from a to b. They know what is possible and probably hold out for some miracle that it can be once again. Regardless of what the gen y consultants may say, it is human nature to hold out for a return to better times.

It will be interesting to see the spin the spokesmodel puts on the results if and when they are released.
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Old 1st Jun 2011, 15:13
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The sample size is 18,000+ respondents roughly 55% of staff.
Is that a pretty big response for a staff survey? There are people on here with more knowledge of such things, but if 18,000 staff actually took the time to complete the survey it sounds like the workplace is much more passionate than the usual ACME Inc. 'tell us what you think' wankathon where you're lucky to get a 25% return (even when there are prizes).
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Old 1st Jun 2011, 15:56
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But how about the fact you could do the survey more than once. I bet these figures have been softened by the fact management tools could put in extra results to do so.
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Old 1st Jun 2011, 15:57
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Ah Sparklehorse12, you're obviously a disillusioned employee...........

I phoned my good friend Liv up about your post and she said you've got it all wrong !

She was actually writing the media release as I spoke to her, and as I questioned her about your post she was able to rebut it like this .................

Originally Posted by Sparklehorse12
The question was : " Would you recommend Qantas products and services to family and friends"

37% of employees polled said no
30% of employees polled were neutral
33% said they would recommend Qantas products and services to family and friends
"The vast majority of our employee wouldn't "not recommend" Qantas products to their family and friends"

Originally Posted by Sparklehorse12
20% of staff polled came out completely disengaged and of that 20% nearly 100% said they had no intention of leaving the company
"Our employees consider Qantas to be the best employer in Australia. Even among the few least-satisified employees none of them wanted to leave the company, this clearly shows that the grievances they have are very minor and we look forward to working with these few employees to increase their satisfaction at working for Australias employer of choice"

Originally Posted by Sparklehorse12
In fact, Towers Watson, one of the bloodsucking consultants we have in house,commented that they had not seen a figure such as this ever. The only company to come close to this result was Telstra.....
"Our consultants were very surprised at the level of engagement shown by our employees, and even commented that this was a remarkable, previously unseen, figure, comparing well with other major Australian companies"

Originally Posted by Sparklehorse12
Operations remain the least engaged at 29%
"While we are currently in negotiations with employees, and some groups from our Operations divisions have even threatened industrial action, we were nothertheless surprised at their level of engagement"

Originally Posted by Sparklehorse12
The most engaged at 80% is Strategy but there is a simple explanation for this
"And of course we were not surprised that some divisions were as high as 80% engaged."


Originally Posted by Sparklehorse12
They are mostly the (new) ex-management consultants bought in by Jane Hrdlika, predominantly from Bain
"Our strategy of employing the best consultants from world-class consulting firms is clearly paying off"

Originally Posted by Sparklehorse12
All of them earning over- inflated salaries and on the Qantas gravy train at the expense of others.
"As well as excellent working conditions Qantas pays excellent salaries to its worthy staff"

Originally Posted by Sparklehorse12
The sample size is 18,000+ respondents roughly 55% of staff.
"We are confident of this survey as we had over 18,000 responses, so we now know just how our employees feel about working for Qantas"

Originally Posted by Sparklehorse12
This tells you that the future of QF is bleak!!!
"So it's clear what the future of Qantas is like"

See, It's all about interpretation

ST
SpannerTwister is offline  
Old 1st Jun 2011, 16:36
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Spanner Twister you have just done the spokespoppets job for her. Big Up!
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Old 1st Jun 2011, 18:39
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Woop woop troll alert.....

they can say what they want but I see what I see and i'm getting ready for WAR
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Old 1st Jun 2011, 23:59
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In the survey 45% did not bother to participate in it. So I must assume that these were too disengaged to join in. Of the 55% that replied, then 20% said that they were completely disengaged. Add 45% to 20% and we get 65%. Is this an indication of the general lack on engagement of Qantas staff. ???
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Old 2nd Jun 2011, 00:03
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s this an indication of the general lack on engagement of Qantas staff. ???
Yes.

Not with Qantas but rather, management.
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Old 2nd Jun 2011, 02:25
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Syd Eng - 100% correct the data is flawed and the results are flattened by the grouping methodology outlined by the consultants in tiny text at the beginning of the survey.

The methodology reduces significant deviations - given the self admission by AJ of a not so happy camp the ACTUAL trend I suspect is significantly more damning.

The mere fact that so many don't have faith in the leadership is in itself a serious crisis - even the JQ people are being done over in favour of the offshore options.

The last para of AJ's defensive spin fuelled note re the survey last week putting the responsibility back onto the employees to "have a nice day at work" is further evidence of the disconnect that is now pushing the shares towards the magic $2.

Sad stuff and hardly inspiring

AT
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Old 2nd Jun 2011, 02:40
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The last para of AJ's defensive spin fuelled note re the survey last week putting the responsibility back onto the employees to "have a nice day at work" is further evidence of the disconnect that is now pushing the shares towards the magic $2.
That's the thing. None of this stuff is boosting the share price. If shares were soaring they'd have an excuse, but management's behaviour is not even impressing the share market.

Why on Earth would you run a survey and allow people multiple answers? Sure, your management poppets can all send in thirty fawningly grateful replies, but your disgruntled operations staff can do the same (that may be the next petty excuse for the terrible result, in which case the response is 'why didn't you do your survey properly and btw, how much did you pay for it?).
You just doom the whole thing to irrelevance before you even start.

Last edited by Worrals in the wilds; 2nd Jun 2011 at 02:53.
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Old 2nd Jun 2011, 02:49
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Many, many of my colleagues didn't bother to take part in the survey, on the basis that 'they did nothing about the issues we raised the last time..'
It's reasonable to assume that the 40% (or whatever it was) that didn't bother are somewhat disengaged...
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Old 2nd Jun 2011, 04:35
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I commend management for at least attempting to get a snapshot of the mood however, it is fairly evident the rot started some time ago.

First thing they could do is start by making half of HR redundant. Have a look at the org chart on the intranet. They know how to make themselves managers and earn the dollars. The entire promotion of staff thing is what gets my blood boiling. The arbitrary, factless, politicking that determines promotions is like a cancer that spreads, feeding off the very body of the business that supports it. The Group Exec Man of People strikes me as a complete turkey......

This "engagement" survey will do nothing...believe me. How about stop fact finding and start acting
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Old 2nd Jun 2011, 15:28
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SHR Employee Communications

Effective next Monday every department will have an Engagement Manager attached to their unit.

We have been fortunate enough to secure several hundred of these extremely talented individuals.

They are smart / keen young people who graduated from University (or TAFE) at the end of last year.

All, without exception, of these fine Batchelor Of Arts graduates have been taking a gap-six-months since their graduation so we are lucky to get this fresh team full of new ideas to drive our airline in the appropriate direction.

All of these graduates have successfully completed or fully-attended their three-year BA course so we are looking forward to the ideas and experience they will bring to the job.

As speed is of the essence in our renewal program these Managers have the full authority to implement whatever changes they consider your department needs without further consultation with the ExCom.

To ensure that only new, fresh and exciting ideas are injected into our business they will not be seeking existing employees views on how "We always do things here".......No, These bright young minds will be bringing us new ideas to implement immediately

Long-term employees often get set with a tunnel-vision mentality, so even if you don't understand why certain changes are being made, be assured the fault lies with you and your reluctance to change, to ensure the survival of Qantas we must all embrace new ideas immediately.

And on that note, I'd like to all to meet my new friend Ellen..................

Liv.
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Old 3rd Jun 2011, 01:44
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Staff Surveys are a cloak and dagger operation and a ruse. Anybody who thinks otherwise is either naieve or simply has an IQ of less than 50.

- They are firstly used as a deflection and distraction from the orgainsations real issues, a measure to distract staff from what is really going on in the big world.
- They are also designed or undertaken to give staff a sense of 'caring', that the organisation really does value your input regardless of whether it is positive or negative. A lie.
- Surveys are often used in conjunction with or undertaken by consultancies. Naturally the senior management team will somewhere along the line be connected to the consultancy firm by way of themselves, freinds or family. Hence the consultancy fee's often filter back through to senior managements pockets, very handy indeed. So as you bitch, whine or brown nose the company, your boss is making a tidy profit. How ironic.
- And yes, for all of you who think that your input or comments within the survey remain completely confidential you are sort of right, your personal details cannot be handed over within the public domain, but they can be dissected and fed back to management. Surveys not undertaken by a consultant but done internaly can have the respondants information and identity, let's say, revealed to management. Don't forget, as with PPRuNe, anything posted or sent electronially does leave traceable signatures (unless you are really really I.T savvy).

Now, I am in no way saying that any of these points are linked to QF as an organisation, let me be clear. However these points I mention are worthy of thought for anybody.
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Old 3rd Jun 2011, 01:51
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Staff engagement survey? Nope

Staff enragement survey? you bet
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Old 3rd Jun 2011, 02:00
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SpannerTwister.. mate you have missed your calling! The funny thing is that sounds so feasible it's scary!
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Old 3rd Jun 2011, 04:29
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Spanner...isnt Ellen's friend s'pose to be pretty? - see standards dropping everywhere!
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Old 3rd Jun 2011, 12:05
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[quoteSpannerTwister][/quote]

Love your work, I get it
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