Aussie Jetstar workers held in Vietnam
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Maybe one of the clever media people trawling for a story in HCMC could find out a bit more of the background of the ex Jetstar pacific s...stirer, a nightmare for any employer or their own colleagues, especially when they find a sympathetic ear/s with another agenda!
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Whistleblowers told: 'You will bring us down'
TOM ALLARD AND MATT O'SULLIVAN
January 15, 2010
''Hated'' … Bernard McCune, left, and Digger King, who upset his colleagues when he raised concerns about Jetstar Pacific.
The men who raised concerns about Jetstar Pacific feel vindicated by an inquiry into the airline, write Tom Allard and Matt O'Sullivan.
DIGGER KING knew his colleagues were unhappy when he joined his fellow Jetstar Pacific engineer Bernard McCune in taking their concerns about safety at the carrier to Vietnam's aviation regulator.
But he did not expect the loud knock on his front door late one night in November.
''This guy came around to my place on a motorcycle and rammed it into my door. He then started to kick it down.''
The man, says Mr King, was David Andrew, his former housemate and the maintenance manager at Jetstar Pacific, in which Qantas has a 27 per cent shareholding.
A police report of the incident formed part of a Civil Aviation Authority of Vietnam (CAAV) investigation into Jetstar Pacific, which ordered Mr Andrew be removed from his post, an edict the airline adhered to.
''There was a lot of hatred there for me,'' said Mr King, a 65-year-old veteran of the airline industry. ''People were telling me, 'You are going to bring us down. This place will go out of business.' I told them if they did something when we first complained about it, it never would have come to this.''
Mr King and Mr McCune spoke yesterday of blowing the whistle on what the CAAV found in a report released this week to be a ''very poor and ineffective'' culture of safety maintenance at Jetstar Pacific.
Mr McCune, who was found by the Vietnamese authorities to have been illegally sacked after he refused to sign a resignation letter drafted for him, said he first raised the safety issues in early 2008.
''The reason we went to the CAAV is because senior managers weren't responding to the safety concerns. There was an intense investigation and we have been found to be correct.''
As well as finding that the airline had committed a number of safety violations, the CAAV report also accused Jetstar of covering up defects.
On Wednesday night, a day after the report's release, both men said they felt vindicated. All they had wanted, said Mr McCune, was to ''fix the safety problems and clear our names''.
Mr McCune has become a minor media fixture in the country. Photos he obtained of a damaged plane laden with passengers ready to depart were splashed across the country's print and online media last year.
Jetstar accused Mr King of leaking the photos. He was suspended two days later on the grounds of making repeated mistakes, a rationale the CAAV found to be unsubstantiated.
Local maintenance staff at Jetstar petitioned for Mr McCune's reinstatement, saying ''he was the foreigner they hated most'' when he started at the airline in 2006 but they soon came to regard him as a ''good teacher and good friend''.
While the CAAV backed the whistleblowers, Bruce Buchanan, the chief executive of Jetstar, said yesterday there would be no apology nor reinstatement for the men.
Mr Buchanan said the CAAV report had been blown out of proportion and he insisted he would have grounded the airline if he had had concerns about its safety. ''This airline is performing well and from a safety perspective it is making giant strides … The safety performance has improved 100-fold since we got in it,'' he said.
Mr McCune denied Mr Buchanan's claims.
He said he had never applied for a promotion at Jetstar Pacific and that both men had presented written and verbal reports on the safety flaws at the airline, including a lengthy email - viewed by the Herald - to a senior Qantas manager based in Australia.
TOM ALLARD AND MATT O'SULLIVAN
January 15, 2010
''Hated'' … Bernard McCune, left, and Digger King, who upset his colleagues when he raised concerns about Jetstar Pacific.
The men who raised concerns about Jetstar Pacific feel vindicated by an inquiry into the airline, write Tom Allard and Matt O'Sullivan.
DIGGER KING knew his colleagues were unhappy when he joined his fellow Jetstar Pacific engineer Bernard McCune in taking their concerns about safety at the carrier to Vietnam's aviation regulator.
But he did not expect the loud knock on his front door late one night in November.
''This guy came around to my place on a motorcycle and rammed it into my door. He then started to kick it down.''
The man, says Mr King, was David Andrew, his former housemate and the maintenance manager at Jetstar Pacific, in which Qantas has a 27 per cent shareholding.
A police report of the incident formed part of a Civil Aviation Authority of Vietnam (CAAV) investigation into Jetstar Pacific, which ordered Mr Andrew be removed from his post, an edict the airline adhered to.
''There was a lot of hatred there for me,'' said Mr King, a 65-year-old veteran of the airline industry. ''People were telling me, 'You are going to bring us down. This place will go out of business.' I told them if they did something when we first complained about it, it never would have come to this.''
Mr King and Mr McCune spoke yesterday of blowing the whistle on what the CAAV found in a report released this week to be a ''very poor and ineffective'' culture of safety maintenance at Jetstar Pacific.
Mr McCune, who was found by the Vietnamese authorities to have been illegally sacked after he refused to sign a resignation letter drafted for him, said he first raised the safety issues in early 2008.
''The reason we went to the CAAV is because senior managers weren't responding to the safety concerns. There was an intense investigation and we have been found to be correct.''
As well as finding that the airline had committed a number of safety violations, the CAAV report also accused Jetstar of covering up defects.
On Wednesday night, a day after the report's release, both men said they felt vindicated. All they had wanted, said Mr McCune, was to ''fix the safety problems and clear our names''.
Mr McCune has become a minor media fixture in the country. Photos he obtained of a damaged plane laden with passengers ready to depart were splashed across the country's print and online media last year.
Jetstar accused Mr King of leaking the photos. He was suspended two days later on the grounds of making repeated mistakes, a rationale the CAAV found to be unsubstantiated.
Local maintenance staff at Jetstar petitioned for Mr McCune's reinstatement, saying ''he was the foreigner they hated most'' when he started at the airline in 2006 but they soon came to regard him as a ''good teacher and good friend''.
While the CAAV backed the whistleblowers, Bruce Buchanan, the chief executive of Jetstar, said yesterday there would be no apology nor reinstatement for the men.
Mr Buchanan said the CAAV report had been blown out of proportion and he insisted he would have grounded the airline if he had had concerns about its safety. ''This airline is performing well and from a safety perspective it is making giant strides … The safety performance has improved 100-fold since we got in it,'' he said.
Mr McCune denied Mr Buchanan's claims.
He said he had never applied for a promotion at Jetstar Pacific and that both men had presented written and verbal reports on the safety flaws at the airline, including a lengthy email - viewed by the Herald - to a senior Qantas manager based in Australia.
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Emergencybus could be on to something......If the media actually did do the background check on the serial troublemaker and uncovered the employment history, the reports may be different.
Hey loserinsaigon......How many jobs have you been terminated from?
Hey loserinsaigon......How many jobs have you been terminated from?
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I did ask before, PLEASE excuse me asking again but maybe my question was missed in all the sh1t stirring and fighting. 
Are Jetstar Pacific's aircraft registered in Vietnam, thus solely under the control of the Vietnamese Authorities? OR registered in Australia, or elsewhere?
NO sinister reason for wanting to know, just wondered with all these posts about the quality of the operations especially Engineers and Engineering where they are registered.
When we operated there the aircraft was Aussie registered, thus under the control of CASA primarily.
Are Jetstar Pacific's aircraft registered in Vietnam, thus solely under the control of the Vietnamese Authorities? OR registered in Australia, or elsewhere?
NO sinister reason for wanting to know, just wondered with all these posts about the quality of the operations especially Engineers and Engineering where they are registered.
When we operated there the aircraft was Aussie registered, thus under the control of CASA primarily.
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geez gas bags one post and you're accusing people of a conspiracy. Why is it that whistleblowers are all serious troublemakers? Case in point, an engineer was sacked by Alaskan prior to to a MD82 crash because he was a troublemaker for raising serious safety concerns. He he been listened to many peoples lives would not have been lost because of the lack of maintenance to a jackscrew.
I think what needs to be questioned is the ethics of the people being held in Vietnam. Seems strange that both these both these people come from an accountancy background. Karma might be biting back.
I think what needs to be questioned is the ethics of the people being held in Vietnam. Seems strange that both these both these people come from an accountancy background. Karma might be biting back.
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To answer airsupport, The aircraft are all VN registered. That means they are registered in Vietnam, and I would guess come under the Vietnamese DCA. You can log on to www.airliners.net and check photos of the fleet there to confirm.
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Whistleblowers or not???
Apologies dodgybrother from a probationary 1 time poster.
I merely meant that the badge of "Whistle Blower" is oft hidden behind by the unscrupulous troublemaker. Case in point the offender in Vietnam. The history of the case in point proves beyond doubt that there is one single common denominator, that has history in more than 1 country!
Again I apologise and no reference to conspiricy was intended or meant.
The reference is more akin to a shark sucker fish. In this case the CAAV being the shark and the serial troublemaker ("Whistleblower") being the sucker fish.
More an asosciation of conveniance than anything else.
I merely meant that the badge of "Whistle Blower" is oft hidden behind by the unscrupulous troublemaker. Case in point the offender in Vietnam. The history of the case in point proves beyond doubt that there is one single common denominator, that has history in more than 1 country!
Again I apologise and no reference to conspiricy was intended or meant.
The reference is more akin to a shark sucker fish. In this case the CAAV being the shark and the serial troublemaker ("Whistleblower") being the sucker fish.
More an asosciation of conveniance than anything else.
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Correct
Bonvol....You are 100% correct.
See link below.
Photos: Boeing 737-4H6 Aircraft Pictures | Airliners.net
See link below.
Photos: Boeing 737-4H6 Aircraft Pictures | Airliners.net
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Lets just remember that Jetstar Australia actually has no financial interest in Jetstar Asia. It was actually Qantas that purchased the share in this airline and then tried to brand it as 'Jetstar' to expand its little Jetstar experiment into Asia. The whole lot was then 'dumped' on Jetstar to sort out. It has proved harder than expected to do just that.
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Lets just remember that Jetstar Australia actually has no financial interest in Jetstar Asia. It was actually Qantas that purchased the share in this airline and then tried to brand it as 'Jetstar' to expand its little Jetstar experiment into Asia. The whole lot was then 'dumped' on Jetstar to sort out. It has proved harder than expected to do just that.
Crocodile tears FFS!
Lets just remember that Jetstar Australia actually has no financial interest in Jetstar Asia.
I look forward to your reply.
PS it's not Jstar asia, its Jstar Pacific.
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JPA's financial decisions are not made by Qantas. They are made by the board made up of SCIC and JPA executives.
However, Qantas is the bank, and as it is the bank it dictates the terms, but not the method.
Despite appearances, I think JPA has turned the corner. From where I sit, DM et al did a pretty good job converting a virtual basket case into viable organisation set to make a good dime. Lots of work still to do and obviously mistakes along the way, a learning curve for all concerned.
However, Qantas is the bank, and as it is the bank it dictates the terms, but not the method.
Despite appearances, I think JPA has turned the corner. From where I sit, DM et al did a pretty good job converting a virtual basket case into viable organisation set to make a good dime. Lots of work still to do and obviously mistakes along the way, a learning curve for all concerned.
Oleo is extended, I like your style and you are spot on I'm sure!
Watch now as everyone enters "CYA' mode. My guess is that not one single Australian lower echelon manager in this mess will survive.
I have consistently said on these forums that Qantas should not be investing outside Australia, specifically in Asian airlines, for the simple reason that there is nothing that Qantas can bring to Asia that Asia cannot provide cheaper and better itself.
Now the question.
Do I have to tell any of you how this whole sorry saga ends?????
Yet more from todays "The Age" below.
Airline bosses kept in limbo
Watch now as everyone enters "CYA' mode. My guess is that not one single Australian lower echelon manager in this mess will survive.
I have consistently said on these forums that Qantas should not be investing outside Australia, specifically in Asian airlines, for the simple reason that there is nothing that Qantas can bring to Asia that Asia cannot provide cheaper and better itself.
Now the question.
Do I have to tell any of you how this whole sorry saga ends?????
Yet more from todays "The Age" below.
Airline bosses kept in limbo
TOM ALLARD, HO CHI MINH CITY AND MATT O'SULLIVAN
January 16, 2010
DANIELA Marsilli was about to board a plane home to Australia with her family when a Vietnamese official pulled her aside and told her she was forbidden to leave the country.
''It was surreal, not believable,'' Ms Marsilli says of the travel ban slapped on her and another Jetstar Pacific airline executive just before Christmas.
Ms Marsilli and Tristan Freeman remain in limbo in Vietnam while security agencies investigate the airline's financial dealings, but they insisted yesterday they had nothing to hide.
Luong Hoai Nam, their former boss at Jetstar Pacific, which is part owned by Qantas, was imprisoned this week as part of the investigation, but the Australians are confident they will not meet the same fate.
''I have nothing to hide,'' Ms Marsilli said.
Jetstar Pacific, critical to Qantas' strategy of developing a no-frills airline network in one of the few fast-growing aviation markets in the world, has been buffeted by problems in Vietnam.
As well the investigation of the two Australians and Mr Nam's arrest, its safety record is under siege from whistleblowers, Vietnam's aviation regulator and unions in Australia.
It was also found to have illegally sacked an engineer, whistleblower Bernard McCune. Meanwhile, the powerful Transport Ministry is pushing to have the airline change its logo, saying that its orange star is a corruption of the star on the Vietnamese flag.
Jetstar chief executive Bruce Buchanan, who is on the board of Jetstar Pacific, is confident the airline can survive the crisis and defends the performance of the airline and its managers.
Others, however, are more critical, saying its Australian managers have a poor understanding of Vietnamese affairs.
''Jetstar's inherent weakness is that they haven't got a clue about doing business in Asia,'' a former Qantas executive said.
A former Jetstar Pacific employee said: ''People who think they can go into countries like Vietnam and just change the rules overnight … well, it ain't going to work.''
Mr Buchanan concedes that the company's entry into Vietnam has not been easy. ''It's been a difficult path in terms of the first privatisation of any communist-run business in Vietnam,'' he says.
Part of any commercial airline's operation is to lock in fuel costs by hedging against further price rises, and it was these activities that got Ms Marsilli, the airline's chief operating officer, and Mr Freeman, its chief financial officer, into trouble.
Jetstar Pacific locked in fuel costs when prices had soared to crippling high levels in 2008 amid fears they would go even higher. But the global financial crisis meant prices plummeted to a third of their previous levels, leaving the airline with losses of $US31 million.
Other airlines did the same thing and incurred heavy losses but, for Vietnam's Government, the loss seemed inexplicable.
Mr Buchanan insists the hedging decision was endorsed by the Jetstar Pacific board but Vietnamese media reports say the hedging went well beyond the scope of any mandate.
''The Vietnamese would see a $US31 million loss as someone stealing the money from them,'' the former Jetstar Pacific employee said.
Carlyle Thayer from the University of NSW, one of the world's top experts on Vietnam's political and economic transformation, said the investigation was akin to ''criminalising poor business decisions''.
''It's Jetstar [Pacific's] success that has pissed off other people,'' he said.
But insiders say there are divisions between local and expatriate managers, not least over the large salaries and perks given to the foreigners.
Part of the probe that has ensnared Ms Marsilli and Mr Freeman relates to allegations of over-payments to executives.
Ms Marsilli denied any lack of harmony in the workforce or significant safety problems in emailed responses to questions by The Age vetted by Qantas.
TOM ALLARD, HO CHI MINH CITY AND MATT O'SULLIVAN
January 16, 2010
DANIELA Marsilli was about to board a plane home to Australia with her family when a Vietnamese official pulled her aside and told her she was forbidden to leave the country.
''It was surreal, not believable,'' Ms Marsilli says of the travel ban slapped on her and another Jetstar Pacific airline executive just before Christmas.
Ms Marsilli and Tristan Freeman remain in limbo in Vietnam while security agencies investigate the airline's financial dealings, but they insisted yesterday they had nothing to hide.
Luong Hoai Nam, their former boss at Jetstar Pacific, which is part owned by Qantas, was imprisoned this week as part of the investigation, but the Australians are confident they will not meet the same fate.
''I have nothing to hide,'' Ms Marsilli said.
Jetstar Pacific, critical to Qantas' strategy of developing a no-frills airline network in one of the few fast-growing aviation markets in the world, has been buffeted by problems in Vietnam.
As well the investigation of the two Australians and Mr Nam's arrest, its safety record is under siege from whistleblowers, Vietnam's aviation regulator and unions in Australia.
It was also found to have illegally sacked an engineer, whistleblower Bernard McCune. Meanwhile, the powerful Transport Ministry is pushing to have the airline change its logo, saying that its orange star is a corruption of the star on the Vietnamese flag.
Jetstar chief executive Bruce Buchanan, who is on the board of Jetstar Pacific, is confident the airline can survive the crisis and defends the performance of the airline and its managers.
Others, however, are more critical, saying its Australian managers have a poor understanding of Vietnamese affairs.
''Jetstar's inherent weakness is that they haven't got a clue about doing business in Asia,'' a former Qantas executive said.
A former Jetstar Pacific employee said: ''People who think they can go into countries like Vietnam and just change the rules overnight … well, it ain't going to work.''
Mr Buchanan concedes that the company's entry into Vietnam has not been easy. ''It's been a difficult path in terms of the first privatisation of any communist-run business in Vietnam,'' he says.
Part of any commercial airline's operation is to lock in fuel costs by hedging against further price rises, and it was these activities that got Ms Marsilli, the airline's chief operating officer, and Mr Freeman, its chief financial officer, into trouble.
Jetstar Pacific locked in fuel costs when prices had soared to crippling high levels in 2008 amid fears they would go even higher. But the global financial crisis meant prices plummeted to a third of their previous levels, leaving the airline with losses of $US31 million.
Other airlines did the same thing and incurred heavy losses but, for Vietnam's Government, the loss seemed inexplicable.
Mr Buchanan insists the hedging decision was endorsed by the Jetstar Pacific board but Vietnamese media reports say the hedging went well beyond the scope of any mandate.
''The Vietnamese would see a $US31 million loss as someone stealing the money from them,'' the former Jetstar Pacific employee said.
Carlyle Thayer from the University of NSW, one of the world's top experts on Vietnam's political and economic transformation, said the investigation was akin to ''criminalising poor business decisions''.
''It's Jetstar [Pacific's] success that has pissed off other people,'' he said.
But insiders say there are divisions between local and expatriate managers, not least over the large salaries and perks given to the foreigners.
Part of the probe that has ensnared Ms Marsilli and Mr Freeman relates to allegations of over-payments to executives.
Ms Marsilli denied any lack of harmony in the workforce or significant safety problems in emailed responses to questions by The Age vetted by Qantas.
Last edited by Sunfish; 15th Jan 2010 at 17:58.
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A refreshing change to see some 'Developing Country' government holding 'Airline Executives' responsible for failed financial management or extreme private decisionmaking without due consultation. A lot think they are 'God' and above that sort of accountability, or can make it go away with a little 'Grease'. Know of it in a different (non-communist) country.
Only Rumoured, of course..
Only Rumoured, of course..
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Isn't it interesting how many low time / first time posters on this thread are out and about trying to discredit the whistleblowers and pump up the managers accused of financial impropriety. Some of the words being used are very similar to the public statements by Buchanan and Joyce. Smearing the messenger and posting positive spin is classic QF PR tactics and blatenly obvious in this environment.
This from the QF website:
"As I advised on Friday, our colleagues, Jetstar Pacific Chief Operating Officer Daniela Marsilli and Chief Financial Officer Tristan Freeman, have been denied departure from Vietnam, although they are at work and remain free to move around the country.
Daniela and Tristan have my absolute confidence, and the full support of the leadership group. They are highly professional and ethical aviation executives.
I have been in close touch with Daniela and Tristan, both of whom I know well, and they are coping admirably with what is an immensely stressful situation for them and for their families.
While I have every confidence that this situation will be resolved successfully, we should prepare ourselves for the prospect that this may take some time.
In the interim Daniela and Tristan will need - and get - all possible support:
We have put in place an internal executive team dedicated to resolving this issue
I am staying in close personal touch with Daniela and Tristan, as are members of the leadership team
We are doing all we can to ensure the well being of their immediate families
We are working closely with the Australian Government and others to expedite their freedom to travel.
This is a very sensitive situation and, as we proceed, that means I will not always be able to share with you full details of the steps we are taking or the status of the situation.
But I want to assure you of this: nothing is more important to us than the safety, security and good reputation of our colleagues. Our people come first. We will stand by Daniela, Tristan and their families for as long as it takes.
Even if you don’t know them personally, I am sure everyone would agree it is important they have the backing of the full Qantas Group community.
Alan Joyce"
Interesting how almost straight away Joyce comes out with a statement like this when it involves two of his managers who yet still maybe found to have acted improperly according to the laws of the land that they are working in, yet when it comes to the actions of the operational staff in extreme circumstances there is not a word of thanks or praise for the actions of the crews involved in either the Learmonth or Manila emergencies.
Contrast that with Willie Walsh who stood very publicly with the crew of the BA 777 crash at LHR.
If you are a manager in Qantas (particularly in JQ) you can do no wrong and are worth the obscene salaries and perks you are paid. It's all about how much cash you can rip out of the business. On 20K USD per month both these individuals would have been up there with the highest paid Airline execs in SEA. All this for an airline that has four aircraft.
As someone ardroitly put it earlier on this thread, Qantas staff are viewed by management as the anti-christ.
This from the QF website:
"As I advised on Friday, our colleagues, Jetstar Pacific Chief Operating Officer Daniela Marsilli and Chief Financial Officer Tristan Freeman, have been denied departure from Vietnam, although they are at work and remain free to move around the country.
Daniela and Tristan have my absolute confidence, and the full support of the leadership group. They are highly professional and ethical aviation executives.
I have been in close touch with Daniela and Tristan, both of whom I know well, and they are coping admirably with what is an immensely stressful situation for them and for their families.
While I have every confidence that this situation will be resolved successfully, we should prepare ourselves for the prospect that this may take some time.
In the interim Daniela and Tristan will need - and get - all possible support:
We have put in place an internal executive team dedicated to resolving this issue
I am staying in close personal touch with Daniela and Tristan, as are members of the leadership team
We are doing all we can to ensure the well being of their immediate families
We are working closely with the Australian Government and others to expedite their freedom to travel.
This is a very sensitive situation and, as we proceed, that means I will not always be able to share with you full details of the steps we are taking or the status of the situation.
But I want to assure you of this: nothing is more important to us than the safety, security and good reputation of our colleagues. Our people come first. We will stand by Daniela, Tristan and their families for as long as it takes.
Even if you don’t know them personally, I am sure everyone would agree it is important they have the backing of the full Qantas Group community.
Alan Joyce"
Interesting how almost straight away Joyce comes out with a statement like this when it involves two of his managers who yet still maybe found to have acted improperly according to the laws of the land that they are working in, yet when it comes to the actions of the operational staff in extreme circumstances there is not a word of thanks or praise for the actions of the crews involved in either the Learmonth or Manila emergencies.
Contrast that with Willie Walsh who stood very publicly with the crew of the BA 777 crash at LHR.
If you are a manager in Qantas (particularly in JQ) you can do no wrong and are worth the obscene salaries and perks you are paid. It's all about how much cash you can rip out of the business. On 20K USD per month both these individuals would have been up there with the highest paid Airline execs in SEA. All this for an airline that has four aircraft.
As someone ardroitly put it earlier on this thread, Qantas staff are viewed by management as the anti-christ.
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A refreshing change to see some 'Developing Country' government holding 'Airline Executives' responsible for failed financial management or extreme private decisionmaking without due consultation. A lot think they are 'God' and above that sort of accountability, or can make it go away with a little 'Grease'.
Our Company had a good relationship with them in general, but they were absolutely furious with them one time, they insisted on seeing the Certificate of Registration (Australian) for our aircraft. Our Company offered to send any number of copies of it but that was no good. Then they offered to send them certified copies of it certified by CASA, and when that was rejected certified copies of it certified by a Judge, still no good. Reluctantly they ended up having to send the original up to Hanoi hand held all the way by a Courier. They had never had to do that before or since with any other Country.
