Qantas on track to become the worst airline...
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Qantas on track to become the worst airline...
Something of interest that came out two days ago. Haven't seen it appeared on the relevant threads, so I thought I'll post it up.
Australians reveal their worst airline | Travel News | News.com.au
The usual suspect appears on the best list
Australians reveal their worst airline | Travel News | News.com.au
Jetstar was the lowest-ranking airline for international satisfaction, with a 53 per cent satisfaction rating.
Qantas was second-lowest, with 59 per cent, and Virgin Blue third worst, with 65 per cent.
Qantas was second-lowest, with 59 per cent, and Virgin Blue third worst, with 65 per cent.
The usual suspect appears on the best list
Internationally, Singapore Airlines was rated number one for overall satisfaction, with a 78 per cent rating, followed by Emirates, Air New Zealand and Cathay Pacific.
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Thats a bit rich, whilst we all bitch and complain compared to some OS carriers QF an JQ are almost respectable. You would have to drag me screaming back on Emirites again, no luggage, some never to be seen again, the rest arrived a week later, my dog would have not eaten the food (and thats saying something, because he specializes in thongs) and the flight attendents seem to have trouble understanding english, especially "do you mind helping my wife (who is 48 ks ringing wet) get her bag into the overhead locker" nah, I will stick to the aussie airlines, at least I get abused and neglected in my own lingo.
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Bad luck with EK. That can happen on any airline really.
I just went on the A380 in business and that was by far the best pax experience i've had on any airline.
And, I'm a boeing man.
I just went on the A380 in business and that was by far the best pax experience i've had on any airline.
And, I'm a boeing man.
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And how come this poll doesn't tally with all those 'Qantas sponsored' surveys?
Why is it that AJ, very recently, said that customer satisfaction levels have been very high.
But ... we have a new (or another) Centre of Excellence. Saved.
Who's telling porkies here?
Why is it that AJ, very recently, said that customer satisfaction levels have been very high.
But ... we have a new (or another) Centre of Excellence. Saved.
Who's telling porkies here?
???????????
QF is by far superior to other carries out of HK to OZ 
The Cabin Crew are friendly and helpful. It is all too easy for them. Unlike another carrier, even when travelling in J Class, they are too busy running around doing F@ck all, to even notice you would like a drink!
It suprised as I have heard some much bad publicity about them. If it's a day flight, they are always my first preference back, then anyone except for CX, then CX.
Get my vote and I don't even work for 'em!
The Cabin Crew are friendly and helpful. It is all too easy for them. Unlike another carrier, even when travelling in J Class, they are too busy running around doing F@ck all, to even notice you would like a drink!
It suprised as I have heard some much bad publicity about them. If it's a day flight, they are always my first preference back, then anyone except for CX, then CX.
Get my vote and I don't even work for 'em!
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Arkmark, the missus all her life has tried to put weight ON, but her slight frame covers the fact she is a human dynamo, as any of her 6ft plus sons would testify, but to see her struggle with her bag whilst the flight attendents stood by idly ( I was late boarding) really annoyed me, perhaps because we were on staff travel, they thought "stuff em" I don't know, and had it not been for a male PAX who got up and helped her, she was in serious danger of dropping the whole box and dice on herself and yes we were travelling business. Would it not give you the sh$ts had it been your mum/wife?
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A bit hard to judge
when fair trading get 1560 or so complaints. How many punters fly domesticially/internationally in/out of OZ?
I call it is once again stupid journalism. those guys should be sacked for stupidity!!!
I call it is once again stupid journalism. those guys should be sacked for stupidity!!!
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but to see her struggle with her bag whilst the flight attendents stood by idly
???
It is not a flight attendants job to lift baggage. If you are unable to lift it yourself (sounds like it was too heavy to be on board in the first place), check it in, or put it under the seat in front. Don't cede responsibilty to someone else.
Flight attendants are there to assist. Perhaps they could have been more responsive in suggesting an alternative - like placing it under the seat in front.....
My question to you is - where were YOU when this was all going on? Why didn't YOU help?
As for being on staff travel... I would be surprised if any crew knew who was on subload at the boarding phase of the flight.
And did you consider that perhaps they were unable to leave the area of their door during that phase of boarding??? Was the aircraft still being refuelled? Were there other flight attendants in the vicinity?
Surprised that someone travelling on staff travel is not aware of how things work......
Back on thread - every flight (every crew) can be different. I've had dodgy trips on QF and great trips on QF. I've even had dodgy trips on SQ and CX. If you fly often enough on a single carrier to be able to recognise a pattern then fair enough to be able to comment. Otherwise, it's all subjective and a fairly moot point.
???
It is not a flight attendants job to lift baggage. If you are unable to lift it yourself (sounds like it was too heavy to be on board in the first place), check it in, or put it under the seat in front. Don't cede responsibilty to someone else.
Flight attendants are there to assist. Perhaps they could have been more responsive in suggesting an alternative - like placing it under the seat in front.....
My question to you is - where were YOU when this was all going on? Why didn't YOU help?
As for being on staff travel... I would be surprised if any crew knew who was on subload at the boarding phase of the flight.
And did you consider that perhaps they were unable to leave the area of their door during that phase of boarding??? Was the aircraft still being refuelled? Were there other flight attendants in the vicinity?
Surprised that someone travelling on staff travel is not aware of how things work......
Back on thread - every flight (every crew) can be different. I've had dodgy trips on QF and great trips on QF. I've even had dodgy trips on SQ and CX. If you fly often enough on a single carrier to be able to recognise a pattern then fair enough to be able to comment. Otherwise, it's all subjective and a fairly moot point.
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The consistently worst airline for me was United (I was regularly commuting on BA, SQ, Cathay, United, Qantas, JAL and Garuda), one example in business class the passenger next to me was using her computer when her meal arrived , a large grumpy faced lady flight attendant said in a loud and very rude voice "move yer stuff !" and then half dropped the meal tray onto the table in front of the passenger, not on I'm afraid.
Qantas is a mid fielder now in terms of economy cabin crew service. 20 years ago they were one of the best. If I've purchased a discount economy ticket I don't expect to be treated like a king but Qantas service in business class is still very good.
Qantas is a mid fielder now in terms of economy cabin crew service. 20 years ago they were one of the best. If I've purchased a discount economy ticket I don't expect to be treated like a king but Qantas service in business class is still very good.
If you are short there is no way you can stow overhead baggage , Teresa said he boarded later and couldn't assist , what is wrong with working outside your job description occasionally and remember pax pay your wages , not vice versa.
Nunc est bibendum
It is not a flight attendants job to lift baggage. If you are unable to lift it yourself (sounds like it was too heavy to be on board in the first place), check it in, or put it under the seat in front. Don't cede responsibilty to someone else.
Still, that attitude of 'it's not my job' doesn't surprise me.
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Parakeet, I was late boarding, and came in at the tail end. (2) It was a simply standard cabin bag she was trying to hoist into the overhead locker, normal weight. (3) Cabin Managers, and some staff know from the manafest know EXACTLY who are staff and who are not, (4) it did not seem to concern the male PAX, to help a rather slight middle aged lady to get her luggage stored away, (and he was not paid to do it) its called consideration, perhaps even manners. There is no way I could walk past some struggling female pax without helping, and I suggest most of the people posting on PPrune could not either, but perhaps the attitude of pilots are a little different to SOME cabin crew.
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I don't agree with you saying the CC should have put your wife's bag away TG. CC have plenty of other things to do, and stowing pax bags is not one of them. What if 100 pax couldn't stow their overhead bag - should the CC be doing all of those? You then complain about other pax not helping - so what is your actual complaint? CC who's job is NOT stowing bags, other pax (who I wouldn't rely on at all), or the fact that you were late boarding and got grumped at by your wife?
I would have thought those on staff travel would take every step to make their co-worker's day that little bit easier, rather than whinge about them.
I would have thought those on staff travel would take every step to make their co-worker's day that little bit easier, rather than whinge about them.
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Sigh, your mob just don't get it do you. Have you ever heard of helping, manners, decency, consideration? I will try to explain it this way, how would you like your mum/girlfriend/wife/nan, treated on a aircraft you were working on? I suspect with the above. No wonder there is so much complaints from pax if that is now the current C/C attitude, from SOME cabin crew. Nobody is asking you to heave bags into the overhead lockers, just to assist someone who is struggling, not to hard is it?
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but to see her struggle with her bag whilst the flight attendents stood by idly ( I was late boarding) really annoyed me,
So you think that it is not your position to help your wife but the Cabin Crew instead?
Have you ever heard of helping, manners, decency, consideration?