Merged: Qantas:The Trashing Of A Brand
Join Date: Nov 2005
Location: Tie Pay
Posts: 60
Likes: 0
Received 0 Likes
on
0 Posts
ahhhh, I suspect lowerlobe doesnt know what a CSM is.
Anyhow, the QF stuff being bleated about here is no different to anywhere else in the world. QF mainline drivers are complaining about JQ and the resultant slowdown of upgrades. Well in asia, many airlines are laying off crew and cancelling contracts. Upgrade concerns are pittance compared to getting the pink slip. Has QF done this?
Take it from someone who has worked everything from several asian airline contracts to US majors, sit tight guys, you are on gravy. Dont rock the boat.
Anyhow, the QF stuff being bleated about here is no different to anywhere else in the world. QF mainline drivers are complaining about JQ and the resultant slowdown of upgrades. Well in asia, many airlines are laying off crew and cancelling contracts. Upgrade concerns are pittance compared to getting the pink slip. Has QF done this?
Take it from someone who has worked everything from several asian airline contracts to US majors, sit tight guys, you are on gravy. Dont rock the boat.
I can answer that Prof...
"You will find many QF f/o's getting paid more than many of your competitor airline captains."
Which airlines do you consider to be competitors? And keep this in context of my previous post about 'why the vitriol'; QF even then was still considered one of the better airline prospects in the world. I talk to pilot friends in other airlines, and have been around long enough to know that;
- if I had joined EK/CX/ANA for example instead of QF when I started my airline career I would have been a captain for at least five years now, and probably on more pay than a QF captain, definately in aggregate,
- QF pay might appear higher in some, but not many, cases but what QF doesn't pay, yet is keen to overlook when making comparisons, are things like;
* profit-share bonuses of up to several months in good years,
* accommodation and utility expenses for families,
* retirement/pension schemes more lucrative than QF's,
* Loss-of-licence provisions more generous than QF's,
* home travel entitlements for employees,
* subsidised family medical insurance plans, and
* exchange rate fluctuations which are selectively used to skew perceptions.
"The crewing of QF aircraft is neither efficient or competitive."
QF schedules often limit the degrees of efficiency achievable, not the contract, eg when QF flies thrice per week on routes serviced daily by others. Also, the longhaul contract allows some tours of duty better than CAO-48E, and you seem to have missed the point of S/Os as a far cheaper alternative to real captains and F/Os. Neither do you acknowledge the possibility that QF's contractual flight time and duty, as agreed with its pilots over many years, might actually be very sensible and a valid contributor to QF's safety record to date.
"Flexible? Really. What changes are AIPA proposing to assist the airline ...?"
Firstly, why is it always AIPA's responsibility to propose efficiencies? It is very hard to propose anything when potential courses of action are denied/stonewalled until a fait accomplis as happened with Jetstar. The company has, under Dixon, nurtured an antagonistic climate keeping uncertainty to the fore; the mantra being "we need to be more competitive" but offering no clues as to what they mean.
Secondly, QF pilots, when engaged with the company, accepted pay freezes post 9/11 (not flexible enough for you?) with long term ramifications (un-compounded super), have been habitual volunteerists for no pay (Bali bombs, Indonesion tsunami), and Australian Airlines but that evidently doesn't count. The Cairns experiment, which did not fail because of the pilots, demonstrated the possibilities for pilot flexibility but the Jetstar plan excluded us anyway. How would you feel? Note, I did not say Jetstar had to be on the same contract as QF (AO wasn't) but neither QF nor Jetstar pilots can easily transfer between the entities as group resources might dictate; now that would be efficient.
"...troubled times". So the pilots are supposed to (and did) fall over themselves to help in troubled times but when times have been good for the last three years the company has stalled on EBA negotiations, enjoyed increasing record profits, huge bonuses for some and yet continuously cried 'wolf' in every media outlet. Everthing old becomes new again in time. The pattern which has emerged is that QF will compare employee (but not management) pay to anyone on less, and stall until a crisis before seriously discussing conditions/efficiencies/contract changes. In the meantime, it's still always the pilots'/engineers'/cabin crews'/groundstaff's fault.
So can you explain to me the efficiencies QF managers chose when hiring more pilots into Jetstar to fly gifted A330s while QF pilots were contractually obliged, no forced actually, to take annual and even long service leave, sometimes in advance, while sitting around doing nowhere near contractual max flying for 18 months. This was the same accrued leave that many pilots couldn't take because they couldn't be spared due to shortages up until then! I know I wasn't consulted about that, and it wasn't me or my contract which made it so inefficient! In fact, the contract actually helped QF shaft its pilots! Handy clause, that!
And as an aside, when talking about F/Os who've earned 'too much', would you be referring to the many on the -400 who for the last 18 months were so under-manned that they were often 'riot-claused' to over 50 hours of additional pay in a roster? No wonder they made heaps! They were flogged though, but the surplus A33o pilots weren't used to alleviate the burden of 'expensive' pilots on QF; it's easier to make it look like their fault again.
"Substandard being anything less than your salary. Ever spoken to a new hire at Westjet?"
My point, and you could not have failed to see it, was that at the time in question my salary was 'not world-beatingly high' among QFs competitors. I have friends in Westjet actually who absolutely love the company (something about trusting management, and respect shown) because of what it gives them in life. A military pension, living somewhere affordable and efficient flying are all factors for them. My bet is that junior Westjet newbies are merely on a stepping-stone to bigger and better when an opening presents itself.
"You will find QF pocketing 10's of millions of dollars per year in savings from Jetstar pilot salaries alone. This appears insignificant when washed across millions of CSM's but it is not something to be sneezed at."
Yep, you're a balance sheet kinda guy. I can explain it no better than I did earlier. In my view QF has cost itself more in lost good-will than a rocket scientist could deduce from a balance sheet. I guess if it can't be proven then it can't be happening and doesn't matter anyway...
Finally, I hope. Talking and consulting with employees got QF to where it was, but suddenly became inconvenient under Dixon when opportunism, backed up by departure from past practices, unilateral cancellation of actual or implied segments of agreements, active obstruction of pilot participation in, and contribution to group expansion, all overrode loyalty-breeding engagement purely through simple inclusion. It smacked of illogical and irrational management hate toward now-stunned employees and was justified by transferrence of blame for the misdemeanours of a few to the whole pilot group.
That's how I see it. I hope for change.
Which airlines do you consider to be competitors? And keep this in context of my previous post about 'why the vitriol'; QF even then was still considered one of the better airline prospects in the world. I talk to pilot friends in other airlines, and have been around long enough to know that;
- if I had joined EK/CX/ANA for example instead of QF when I started my airline career I would have been a captain for at least five years now, and probably on more pay than a QF captain, definately in aggregate,
- QF pay might appear higher in some, but not many, cases but what QF doesn't pay, yet is keen to overlook when making comparisons, are things like;
* profit-share bonuses of up to several months in good years,
* accommodation and utility expenses for families,
* retirement/pension schemes more lucrative than QF's,
* Loss-of-licence provisions more generous than QF's,
* home travel entitlements for employees,
* subsidised family medical insurance plans, and
* exchange rate fluctuations which are selectively used to skew perceptions.
"The crewing of QF aircraft is neither efficient or competitive."
QF schedules often limit the degrees of efficiency achievable, not the contract, eg when QF flies thrice per week on routes serviced daily by others. Also, the longhaul contract allows some tours of duty better than CAO-48E, and you seem to have missed the point of S/Os as a far cheaper alternative to real captains and F/Os. Neither do you acknowledge the possibility that QF's contractual flight time and duty, as agreed with its pilots over many years, might actually be very sensible and a valid contributor to QF's safety record to date.
"Flexible? Really. What changes are AIPA proposing to assist the airline ...?"
Firstly, why is it always AIPA's responsibility to propose efficiencies? It is very hard to propose anything when potential courses of action are denied/stonewalled until a fait accomplis as happened with Jetstar. The company has, under Dixon, nurtured an antagonistic climate keeping uncertainty to the fore; the mantra being "we need to be more competitive" but offering no clues as to what they mean.
Secondly, QF pilots, when engaged with the company, accepted pay freezes post 9/11 (not flexible enough for you?) with long term ramifications (un-compounded super), have been habitual volunteerists for no pay (Bali bombs, Indonesion tsunami), and Australian Airlines but that evidently doesn't count. The Cairns experiment, which did not fail because of the pilots, demonstrated the possibilities for pilot flexibility but the Jetstar plan excluded us anyway. How would you feel? Note, I did not say Jetstar had to be on the same contract as QF (AO wasn't) but neither QF nor Jetstar pilots can easily transfer between the entities as group resources might dictate; now that would be efficient.
"...troubled times". So the pilots are supposed to (and did) fall over themselves to help in troubled times but when times have been good for the last three years the company has stalled on EBA negotiations, enjoyed increasing record profits, huge bonuses for some and yet continuously cried 'wolf' in every media outlet. Everthing old becomes new again in time. The pattern which has emerged is that QF will compare employee (but not management) pay to anyone on less, and stall until a crisis before seriously discussing conditions/efficiencies/contract changes. In the meantime, it's still always the pilots'/engineers'/cabin crews'/groundstaff's fault.
So can you explain to me the efficiencies QF managers chose when hiring more pilots into Jetstar to fly gifted A330s while QF pilots were contractually obliged, no forced actually, to take annual and even long service leave, sometimes in advance, while sitting around doing nowhere near contractual max flying for 18 months. This was the same accrued leave that many pilots couldn't take because they couldn't be spared due to shortages up until then! I know I wasn't consulted about that, and it wasn't me or my contract which made it so inefficient! In fact, the contract actually helped QF shaft its pilots! Handy clause, that!
And as an aside, when talking about F/Os who've earned 'too much', would you be referring to the many on the -400 who for the last 18 months were so under-manned that they were often 'riot-claused' to over 50 hours of additional pay in a roster? No wonder they made heaps! They were flogged though, but the surplus A33o pilots weren't used to alleviate the burden of 'expensive' pilots on QF; it's easier to make it look like their fault again.
"Substandard being anything less than your salary. Ever spoken to a new hire at Westjet?"
My point, and you could not have failed to see it, was that at the time in question my salary was 'not world-beatingly high' among QFs competitors. I have friends in Westjet actually who absolutely love the company (something about trusting management, and respect shown) because of what it gives them in life. A military pension, living somewhere affordable and efficient flying are all factors for them. My bet is that junior Westjet newbies are merely on a stepping-stone to bigger and better when an opening presents itself.
"You will find QF pocketing 10's of millions of dollars per year in savings from Jetstar pilot salaries alone. This appears insignificant when washed across millions of CSM's but it is not something to be sneezed at."
Yep, you're a balance sheet kinda guy. I can explain it no better than I did earlier. In my view QF has cost itself more in lost good-will than a rocket scientist could deduce from a balance sheet. I guess if it can't be proven then it can't be happening and doesn't matter anyway...
Finally, I hope. Talking and consulting with employees got QF to where it was, but suddenly became inconvenient under Dixon when opportunism, backed up by departure from past practices, unilateral cancellation of actual or implied segments of agreements, active obstruction of pilot participation in, and contribution to group expansion, all overrode loyalty-breeding engagement purely through simple inclusion. It smacked of illogical and irrational management hate toward now-stunned employees and was justified by transferrence of blame for the misdemeanours of a few to the whole pilot group.
That's how I see it. I hope for change.
Last edited by Jetsbest; 27th Nov 2008 at 02:06.
Join Date: May 2008
Location: australia
Age: 71
Posts: 80
Likes: 0
Received 0 Likes
on
0 Posts
"Why should anyone be paid a bonus to do a job that they are already being generously remunerated for?
Are pilots paid a bonus to fly the aircraft?
Are Ground Engineers paid a bonus to maintain the aircraft?
In an "egalitarian democracy like Australian" how does this continue unchecked ?
There is something seriously wrong when a corporate vandal in a Gucci tie is allowed to continue larceny on a such an enormous scale.
When Dixon leaves will there be anything left to salvage?
So many questions and no bloody answers."
You didn't spell the country right, it's AUSTRIA.
Are pilots paid a bonus to fly the aircraft?
Are Ground Engineers paid a bonus to maintain the aircraft?
In an "egalitarian democracy like Australian" how does this continue unchecked ?
There is something seriously wrong when a corporate vandal in a Gucci tie is allowed to continue larceny on a such an enormous scale.
When Dixon leaves will there be anything left to salvage?
So many questions and no bloody answers."
You didn't spell the country right, it's AUSTRIA.
Join Date: Aug 2006
Location: Sydney
Posts: 71
Likes: 0
Received 0 Likes
on
0 Posts
smacked of illogical and irrational management hate toward now-stunned employees
In business schools of the future, Qantas under Geoff Dixon and those around him, will be a case study.
How to swiftly, effectively and permanently disengage a workforce.
Join Date: Jun 2007
Location: With Ratty and Mole
Posts: 421
Likes: 0
Received 0 Likes
on
0 Posts
Trees are Green:Qantas Cabin Crew
Mr.Green Qantas CC going to Japan have always had a Japanese National component.Other non national crew have learnt by osmosis how to treat and respect our Japanese customers.
What you are saying is a crock.
The problem with the Japanese market has always been the crap equipment that has been sent up there.
The classics were always/still breaking down.If you are talking about disrespecting the Japanese it was Qantas managment who did it.
These boofheads finally put Airbus A330s up there...but unfortunately the damage had been done by the Classics.
CC are a soft target...its easy to blame them if a market goes south.
Qantas Managment have always blamed someone else for their failures.
They are consistent....pricks.
Vitually everyone in Qantas managment are ex a domestic airline.All the Qantas guys got shunted with the merger.
These other turkeys have no skill set to run an international operation.
They realized that early on.The cash flow was enormous so they got themselves a lot of that.
Creation of executive wealth is what these swine have excelled at.Dixon is the second highest paid Airline CEO in the world.
His remuneration is not consistent with the size of the airline.
Dixon is little more than a well dressed thief
What you are saying is a crock.
The problem with the Japanese market has always been the crap equipment that has been sent up there.
The classics were always/still breaking down.If you are talking about disrespecting the Japanese it was Qantas managment who did it.
These boofheads finally put Airbus A330s up there...but unfortunately the damage had been done by the Classics.
CC are a soft target...its easy to blame them if a market goes south.
Qantas Managment have always blamed someone else for their failures.
They are consistent....pricks.
Vitually everyone in Qantas managment are ex a domestic airline.All the Qantas guys got shunted with the merger.
These other turkeys have no skill set to run an international operation.
They realized that early on.The cash flow was enormous so they got themselves a lot of that.
Creation of executive wealth is what these swine have excelled at.Dixon is the second highest paid Airline CEO in the world.
His remuneration is not consistent with the size of the airline.
Dixon is little more than a well dressed thief
Registered User **
Join Date: May 2005
Location: The Ultimate Crew Rest....
Age: 69
Posts: 2,346
Likes: 0
Received 0 Likes
on
0 Posts
ahhhh, I suspect lowerlobe doesnt know what a CSM is.
Teresa Green...I know LCC's are popping up everywhere and more than a few have also gone under.However,as I said imagine if all the money spent on J* was instead spent on mainline.
Mainline would have shiny new aircraft and be promised all the future aircraft.
Timetables would be more easily met and there would be less maintenance issues.We could have gotten rid of all the tired aircraft like the 767 and the classic as well as a number of older 747-400....Japanese pax especially notice things like that.To them presentation & image is just about everything.
Join Date: Oct 2007
Location: gold coast QLD australia
Age: 86
Posts: 1,345
Likes: 0
Received 0 Likes
on
0 Posts
I have been crewing many a aircraft, with a full complement of C/C whom the only thing asian about them was probably where their ties were made. Certainly there were cabin crew that spoke Japanese and no doubt did their job well, But there were complaints on more than one occasion, and it more boiled down to two different cultures with two different attitudes, fully understandable on a international flight, no matter how hard you try, the human factor comes into it, especially in times of stress like severe turbulence, to say it did not occur is bullSh%t.
Join Date: Jan 2006
Location: S.O.E.
Posts: 139
Likes: 0
Received 0 Likes
on
0 Posts
Lowerlobe,
Rightly or wrongly, Qantas obviously felt there was a better return for shareholders with Jetstar getting a percentage of new aircraft.
The board can't see past it's financial nose to realise that they are losing much more than money, what with maintenance and service delivery components of the business heading south at an ever increasing pace.
It would seem that the Jetstar experiment may become the mainline of the future if GOD's successor pursues the same policies as he did at JQ.
Rightly or wrongly, Qantas obviously felt there was a better return for shareholders with Jetstar getting a percentage of new aircraft.
The board can't see past it's financial nose to realise that they are losing much more than money, what with maintenance and service delivery components of the business heading south at an ever increasing pace.
It would seem that the Jetstar experiment may become the mainline of the future if GOD's successor pursues the same policies as he did at JQ.
Join Date: Oct 2007
Location: gold coast QLD australia
Age: 86
Posts: 1,345
Likes: 0
Received 0 Likes
on
0 Posts
In Australia, TN/QF, only ever employed up the sharp end mate, far to ugly and cantankous to ever be cabin crew, I would have lost my job years ago for throwing some silly bastard off the A/C. I just happened to be a techie that took a interest in what was happening behind me, and always enjoyed a chat with the C/C and made some good mates, some who are still around, in fact one of the best (and a icon in the company) of whom we used to call FSD's is my friday night drinking mate, why the silly old bugger puts up with me I don't know but he does, (shows the patience of C/C.)
Join Date: Mar 2007
Location: Roguesville, cloud cuckooland
Posts: 1,197
Likes: 0
Received 16 Likes
on
5 Posts
It would seem that the Jetstar experiment may become the mainline of the future if GOD's successor pursues the same policies as he did at JQ
Join Date: Dec 2007
Location: sydney
Posts: 12
Likes: 0
Received 0 Likes
on
0 Posts
Jetsbest you Quoted!!!
- if I had joined EK/CX/ANA for example instead of QF when I started my airline career I would have been a captain for at least five years now, and probably on more pay than a QF captain, definately in aggregate.
Having copies of EK/CX/ANA Pilot contracts as well as many others,i know of know other airline which has a 655 Page T/C.Please correct me.ANA is less than 40.CX is a 65.EK is around the same but with company overides.
You like alot of your QF mates miss the point.QF Pilots pay with there conditions are worlds best cost!!!
As i have said before they would make the Wharfies pre Corrigan embarrased.In my previous airline 747-400 F/O was paid $ 130,000 AUS a year for 950 stick hours[NOT CREDIT] QF 747 S/0 do considerably better,[i see there group certificates] . 4 crew ops wher unheard of. At L.A. we would operate 15 hour stick back to ASIA 3 crew while QF beside us had 4 man crew with all there Pilots on much more than the rest of us.
My point is that i am not envious of your T/C but please do not insult us by telling us how hard done by you are.QF Pilots have the best T/C in the world,and still want more.I hope as one of the last legacy carriers you can keep them,however i think your day of reckoning is at hand.I hope that most of you will see sense if not there will be a lot of good people hurt.
Good luck with EBA8.Maybe it will to 700 pages!!!!
- if I had joined EK/CX/ANA for example instead of QF when I started my airline career I would have been a captain for at least five years now, and probably on more pay than a QF captain, definately in aggregate.
Having copies of EK/CX/ANA Pilot contracts as well as many others,i know of know other airline which has a 655 Page T/C.Please correct me.ANA is less than 40.CX is a 65.EK is around the same but with company overides.
You like alot of your QF mates miss the point.QF Pilots pay with there conditions are worlds best cost!!!
As i have said before they would make the Wharfies pre Corrigan embarrased.In my previous airline 747-400 F/O was paid $ 130,000 AUS a year for 950 stick hours[NOT CREDIT] QF 747 S/0 do considerably better,[i see there group certificates] . 4 crew ops wher unheard of. At L.A. we would operate 15 hour stick back to ASIA 3 crew while QF beside us had 4 man crew with all there Pilots on much more than the rest of us.My point is that i am not envious of your T/C but please do not insult us by telling us how hard done by you are.QF Pilots have the best T/C in the world,and still want more.I hope as one of the last legacy carriers you can keep them,however i think your day of reckoning is at hand.I hope that most of you will see sense if not there will be a lot of good people hurt.
Good luck with EBA8.Maybe it will to 700 pages!!!!
Join Date: Oct 2007
Location: gold coast QLD australia
Age: 86
Posts: 1,345
Likes: 0
Received 0 Likes
on
0 Posts
Without trolling thru my log books, PruneZeuss I would say about 12 years ago. Living on the Gold Coast let me assure you they are scarcer than a ro%t in a convent up here, not like the good ol days when all the street signs in Surfers Paradise were in Japanese. They have long since moved on and prefer HNL (a bit ironic is't it) and all the fancy Ralph Lauren curtains in a brand new A/C is not going to bring them back. As far as their culture is concerned, they are sensitive to directions and requests (as you probably know) and are easily offended, the cabin crews in this era worked hard to overcome this, but at times the system failed, especially in times of stress or anxiety, and the C/C being Aussies were not beyond getting the total sh$ts, when requests re seat belts, or not using the toilets at certain times were simply ignored. Nothing more than two different cultures doing things their own way, which ended up in some complaints being made to QF management. I cant spell it out for you any other way. No doubt things have changed, as a younger generation of Japanese Nationals travel and are far more western themselves these days. It does not matter if the PAX are Asian or Masai the understanding of different cultures is always a challange for C/C, when all you have to understand is the ATC. I take my hat off to em.
Registered User **
Join Date: May 2005
Location: The Ultimate Crew Rest....
Age: 69
Posts: 2,346
Likes: 0
Received 0 Likes
on
0 Posts
Dale Hardale.....The thing that I have noticed is that apart from a few ads about the A380 all the adverts I see on TV are for J*.....
As far as a percentage of the group, J* is but a small slice but they get nearly 100% of the group TV advert budget...
I wonder if they spent as much on advertising for QF as they do for J* would our profit be a lot better...
As far as a percentage of the group, J* is but a small slice but they get nearly 100% of the group TV advert budget...
I wonder if they spent as much on advertising for QF as they do for J* would our profit be a lot better...
Join Date: Dec 2007
Location: Australia
Posts: 161
Likes: 0
Received 0 Likes
on
0 Posts
I think its Group profits that matter most....and in todays' soft markets where yields are hard to get, Jetstar is most useful.
Thats the point....that with the two brand strategy QF is better placed to cope than others. That may change over time and no doubt could have been better handled. For example I am sure if they had their time over AIPA wouldn't have instituted such a prolonged disdainful attack on the JQ pilots. I hope that's the case anyway.
Thats the point....that with the two brand strategy QF is better placed to cope than others. That may change over time and no doubt could have been better handled. For example I am sure if they had their time over AIPA wouldn't have instituted such a prolonged disdainful attack on the JQ pilots. I hope that's the case anyway.
Join Date: Feb 2006
Location: airside
Posts: 518
Likes: 0
Received 0 Likes
on
0 Posts
Jetbest
It's "their" not "there".
Most 400 crew I know are knocking on 900 stick hours a year ,pretty piss poor isn't it.
Why don't we go for 1000hrs, 2 pilot every where?
Where did CAO48 come from and what was the science behind it?
Is it time for a complete revamp of the flight and duty limits?
Where is FRMS at?
The contract you seem so intent on sneering at has to comply with the laws of the land.
This contract you appear to deride has evolved over time to produce productivity improvements.
Unfortunately it is a lot harder to achieve evolution than revolution.
EBA 8 and the resultant vote I believe indicates this.
It's "their" not "there".
Most 400 crew I know are knocking on 900 stick hours a year ,pretty piss poor isn't it.
Why don't we go for 1000hrs, 2 pilot every where?
Where did CAO48 come from and what was the science behind it?
Is it time for a complete revamp of the flight and duty limits?
Where is FRMS at?
The contract you seem so intent on sneering at has to comply with the laws of the land.
This contract you appear to deride has evolved over time to produce productivity improvements.
Unfortunately it is a lot harder to achieve evolution than revolution.
EBA 8 and the resultant vote I believe indicates this.
Join Date: Oct 2007
Location: gold coast QLD australia
Age: 86
Posts: 1,345
Likes: 0
Received 0 Likes
on
0 Posts
Angle of Attack, I prefer to call myself a retired traveller in Aluminium Tubing, which stops the party drunks telling me I was a overpaid bus driver, who got paid for screw#ng myself stupid around the world (if only)! Techie, driver, pilot, who gives a flying? 
Join Date: Aug 2005
Location: Mount Olympus
Posts: 105
Likes: 0
Received 0 Likes
on
0 Posts
Mr. Greens Japanese Events
The circumstances you spoke of are not/were not specific to Qantas Crews flying to Japan.On any given day on any given aircraft these events can and have occurred ever since airlines started carrying passengers.
In any community there can be cultural misunderstandings...Japan is no different from any other community except that they expect "honorific" treatment when something or someone screws up.This is the way they respond to each other and itsi expected that all others(non Japanese)will respond in a similar manner.The older male (samurai)passenger does not like to be told to sit down in turbulence...particulalry by a female.
These events need to be seen and appreciated in context.
Again I reiterate it was the equipment sent to Japan that caused most problems and great embarrassment to Qantas Japanese employees.
Qantas management choked the goose that laid the golden yen and Tourism Australia ably assisted them
In any community there can be cultural misunderstandings...Japan is no different from any other community except that they expect "honorific" treatment when something or someone screws up.This is the way they respond to each other and itsi expected that all others(non Japanese)will respond in a similar manner.The older male (samurai)passenger does not like to be told to sit down in turbulence...particulalry by a female.
These events need to be seen and appreciated in context.
Again I reiterate it was the equipment sent to Japan that caused most problems and great embarrassment to Qantas Japanese employees.
Qantas management choked the goose that laid the golden yen and Tourism Australia ably assisted them