Merged: Qantas:The Trashing Of A Brand
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We lost our international appeal
Having spent a couple of years around Europe/North America recently, I would have to say that the belief Aussie's have of being "loved everywhere" is misplaced. I stayed in more modest accomodation most of the time and ran into alot of Aussie's acting in a disgraceful manner. On questioning these people I simply got a "its ok, they love us here". Well actually they don't. The behaviour of these types has alienated alot of foreigners into avoiding us completely. The Brits call us Jafa's. This means "just another ####ing Aussie". Is that the way we want to be viewed? In the US we are almost hated for the fact that we are the "the tightest people ever and the worst tippers alive" according to the hospitality staff I spoke to from 3 West coast states. Most Europeans commented that they would love to visit but the Australians they had met already had put them off.
Want to know why our passengers numbers are down? Thats it right there. We have gone from being viewed as fun loving outdoor types to drunk and abusive lunatics.
The topic of this thread is the qantas brand so I will get to my point. With all this working against us, we have to have a top notch National Carrier to make up for a bit of a tarnished image/economic slowdown. Kangaroo Court mentioned he had a good flight recently. Thats one person. You cant just have a good flight once in a while. It has to be top notch ALL THE TIME!
I know that it's not just Qantas that have to lift the standard but remember, if the flight was good then people dont mind so much if the customs line is long. If the flight was crap then the customs hold up will almost break your patience. You cant keep on saying that were not going to improve unless they do.
I have flown on many airlines the world over. Budget and full service,govt and private owned. As I have said in similar threads, the standard at Qantas is not very good compared with the flag carriers from some other countries. BA which is a non govt flag carrier, didn't have a good rep 10 years ago. They made the changes, got it together and now are back up to a great standard "doing well against Thai, Emirates etc". So the people who say Qantas cant compete with govt backed flag carriers are talking c#ap!
My two cents worth
Want to know why our passengers numbers are down? Thats it right there. We have gone from being viewed as fun loving outdoor types to drunk and abusive lunatics.
The topic of this thread is the qantas brand so I will get to my point. With all this working against us, we have to have a top notch National Carrier to make up for a bit of a tarnished image/economic slowdown. Kangaroo Court mentioned he had a good flight recently. Thats one person. You cant just have a good flight once in a while. It has to be top notch ALL THE TIME!
I know that it's not just Qantas that have to lift the standard but remember, if the flight was good then people dont mind so much if the customs line is long. If the flight was crap then the customs hold up will almost break your patience. You cant keep on saying that were not going to improve unless they do.
I have flown on many airlines the world over. Budget and full service,govt and private owned. As I have said in similar threads, the standard at Qantas is not very good compared with the flag carriers from some other countries. BA which is a non govt flag carrier, didn't have a good rep 10 years ago. They made the changes, got it together and now are back up to a great standard "doing well against Thai, Emirates etc". So the people who say Qantas cant compete with govt backed flag carriers are talking c#ap!
My two cents worth
Join Date: Feb 2008
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Aren't we talking about two different issues, namely, safety and service?
Safety has nothing to do with service, and vice versa.
A miserable trip is better than a sudden death.
QF probably has the best safety record of any long-established airline. If that record is being called into question, then the Federal Government should initiate an inquiry.
I was appalled when AirNZ decided to "contract out" its engineering services. If that sort of thing has been going on at QF, it should be stamped out.
Safety has nothing to do with service, and vice versa.
A miserable trip is better than a sudden death.
QF probably has the best safety record of any long-established airline. If that record is being called into question, then the Federal Government should initiate an inquiry.
I was appalled when AirNZ decided to "contract out" its engineering services. If that sort of thing has been going on at QF, it should be stamped out.
Join Date: Mar 2002
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It's the little things...
Spirits are no longer available for purchase(!) in Economy on domestic flights - with the exception of PER-KGI, PER-KTA and BNE-ISA.
It is such a shame that Qantas arbitrarily removes such options without consideration for the customer.
Inflight magazine, anyone? I have operated two flights in the last ten where more than 25% of seats actually had an inflight magazine.
The domestic product and domestic customer, for that matter, are an afterthought. It is getting embarrassing.
It is such a shame that Qantas arbitrarily removes such options without consideration for the customer.
Inflight magazine, anyone? I have operated two flights in the last ten where more than 25% of seats actually had an inflight magazine.
The domestic product and domestic customer, for that matter, are an afterthought. It is getting embarrassing.
Join Date: Mar 2002
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uniformed Nazis who patrol the departures level ***ing BOOKING people who have the temerity to walk up to that level to be picked up by relatives who wish to avoid the usurious parking fees that you have to pay
She wrote down the number plate but when never heard a thing.
The parking situation is ludicrous.
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Who is responsible?
Last two posts are interesting.
This thread is ostensibly about opinions on QF Brand.
That brand extends to the whole travel experience for some people, so terminals, parking, airport pick up arrangements, and indeed the weather, being part of that experience, become part of the airline's area of responsibility.
Perhaps BARA in Australia should refuse to use SYD for a week or two
I jest. I think
This thread is ostensibly about opinions on QF Brand.
That brand extends to the whole travel experience for some people, so terminals, parking, airport pick up arrangements, and indeed the weather, being part of that experience, become part of the airline's area of responsibility.
Perhaps BARA in Australia should refuse to use SYD for a week or two
I jest. I think
Join Date: Mar 2007
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Sorry b737800capt06 have to differ
Mate have flown Business class a few times in the last couple of years with QF and it is crap. The service is crap, the entertainment sys is non existant. I would say that SQ economy far exceeds QF business.
Just complete overpriced crap that only a monopoly like QF can serve up!
Time to wake up to the facts!
Just complete overpriced crap that only a monopoly like QF can serve up!
Time to wake up to the facts!
Join Date: Apr 2007
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Domestic Business on Q is fine, especially if its a short flight. Some people seem to have unrealistic expectations for such little crew numbers on such a short flight.
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Qantas Now.Qantas Then
Ten years ago when Dixon began his tenure Qantas had very few if any E and M issues.Today its a mess.The heavy facility in Sydney has been closed and aircraft are serviced overseas.Before Dixon the service was good if a little conservative.There were enough staff at airports,call centres and onboard.
Perth is a mess.
Brisbane was a mess until someone had the temerity to almost die while waiting to check in.Sir John of Borghetti saddled up and rode into the North.
The service onboard these days is delivered by less crew who are inturn managed by fear and intimidation.Dixon decided that a workforce kept under pressure was more efficient and productive.He was right..in the short term.
In the longer term staff become disengaged and feel undervalued.
There has been a decline in safety,a decline in service and a decline in the numbers of frontline staff.
Qantas has the oldest fleet in S.E Asia and the worst IFE in the world.
Borghetti ventured that is was a stuff up
A once great and proud airline has just about been brought to its knees by an egomaniac who has been allowed to run amok by an insipid board.
Should the shareholders rejoice?No!!
Dixon has also managed to destroy shareholder value
But wait! There are winners.
Executive wealth has ballooned.
Dixon is now the second highest paid airline CEO in the world.
The wrong aircraft and way too many have been ordered for the future.
There is now an enormous economic downturn and forward bookings are soft to say the least.
So Dixon has achieved what?
He has made himself and his ass kissing cronies rich and trashed the Qantas Brand.
Dixon rewarded himself with $12 million bucks for this obscene incompetence.
Scrotum face has little education and a relationship with James Strong that landed him a plum job that he milked for all its worth.
Lets not forget the buyout.
Talk about a grand sense of entitlement.Dixon stood to earn $60mill for selling the airline out.
But hey the demise of Qantas is all the unions fault.
They tightened their belts and took a wage freeze during 911 and SARS.
Dixon didnt even acknowledge their contribution.
Qantas was once a leader...now its a pathetic follower
Perth is a mess.
Brisbane was a mess until someone had the temerity to almost die while waiting to check in.Sir John of Borghetti saddled up and rode into the North.
The service onboard these days is delivered by less crew who are inturn managed by fear and intimidation.Dixon decided that a workforce kept under pressure was more efficient and productive.He was right..in the short term.
In the longer term staff become disengaged and feel undervalued.
There has been a decline in safety,a decline in service and a decline in the numbers of frontline staff.
Qantas has the oldest fleet in S.E Asia and the worst IFE in the world.
Borghetti ventured that is was a stuff up
A once great and proud airline has just about been brought to its knees by an egomaniac who has been allowed to run amok by an insipid board.
Should the shareholders rejoice?No!!
Dixon has also managed to destroy shareholder value
But wait! There are winners.
Executive wealth has ballooned.
Dixon is now the second highest paid airline CEO in the world.
The wrong aircraft and way too many have been ordered for the future.
There is now an enormous economic downturn and forward bookings are soft to say the least.
So Dixon has achieved what?
He has made himself and his ass kissing cronies rich and trashed the Qantas Brand.
Dixon rewarded himself with $12 million bucks for this obscene incompetence.
Scrotum face has little education and a relationship with James Strong that landed him a plum job that he milked for all its worth.
Lets not forget the buyout.
Talk about a grand sense of entitlement.Dixon stood to earn $60mill for selling the airline out.
But hey the demise of Qantas is all the unions fault.
They tightened their belts and took a wage freeze during 911 and SARS.
Dixon didnt even acknowledge their contribution.
Qantas was once a leader...now its a pathetic follower
Last edited by argusmoon; 8th Oct 2008 at 12:56.
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QF Non Service
Hey guys and gals I work for QF and am entitled to a fairly reasonable staff upgrade. My missus goes to LHR on a regular basis and flies full fair Singapore Airlines Economy class everytime. She loves it! Guaranteed up and back, on schedule, meal choice provided, IFE works, nice clean new aircraft and no hassles. At the present time QF is crap!
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no spirit
recently traveled on a QF domestic flight, Dwn - Syd, asked the pleasant cabin crew for a nice little vodka after the meal. Sorry Sir we don't serve spirits anymore????? Apparently not enough demand, more likely another cost cutting exercise, although at $6 a pop, can't see it. Makes the 4 hours in the cram packed aluminum coffin hard to take.
Just another cut in the service, it will be like Bogan Airlines (Jet *) soon.
And yes I would have flown business class had it not been an employer booked flight and a 737, could have use points.
Just another cut in the service, it will be like Bogan Airlines (Jet *) soon.
And yes I would have flown business class had it not been an employer booked flight and a 737, could have use points.
b737800capt06, on the assumption that you are not a wind-up merchant, it was one of the 'world's best ATPL trained pilots' that played through to the golf course at the end of 21L at BKK some years ago.
QF also inherited pilots of questionable morality from Australian Airlines after 'that year'.
There are highly competent pilots, including many Australian ATPL holders, flying for airlines other than QANTAS, especially in Asia.
Your post reeks of the 'QF lobotomy' that is folklore in the industry.
QF also inherited pilots of questionable morality from Australian Airlines after 'that year'.
There are highly competent pilots, including many Australian ATPL holders, flying for airlines other than QANTAS, especially in Asia.
Your post reeks of the 'QF lobotomy' that is folklore in the industry.
Join Date: May 2008
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A380 Ife
Qantas managemnt never learn from their previous mistakes.
The IFE currently forced on the weary public is appalling.
The geniuses are now fooling around with the Panasonic package.
Surprise,Surprise they are having some difficulties(read problems)
Theses people seem to think that they are audio visual experts.
Someone tell them please.....they couldnt organise a ****e fight in a sewage farm.
Then again...perhaps that is their forte...throwing ****e.
The IFE currently forced on the weary public is appalling.
The geniuses are now fooling around with the Panasonic package.
Surprise,Surprise they are having some difficulties(read problems)
Theses people seem to think that they are audio visual experts.
Someone tell them please.....they couldnt organise a ****e fight in a sewage farm.
Then again...perhaps that is their forte...throwing ****e.
Join Date: Oct 2007
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Captain Dart, as a check and training Capt from TAA aka Australian Airlines, I have to say 99% percent of our blokes were top quality, if you are refering to their low morality re their bedroom habits you are probably right, but as pilots they were as good as you can get. (there was one bast$rd I would not feed and for you older blokes you will guess who it is) but there were no "skygods" just good line blokes.
Teresa, I was not referring to 'bedroom habits' when I used the word 'morality'; it was in regard to those from Australia and overseas who did the wrong thing industrially during the 'year that dare's not mention its name'.
However, the ex-TAA pilots who did the right thing during 'that year' and subsequently joined my Asian airline (many of whom are now simulator instructors) along with the rest of us 'refugees' are thorough gentlemen and are outstanding to 'sim' with and drink with.
Larry Dart.
However, the ex-TAA pilots who did the right thing during 'that year' and subsequently joined my Asian airline (many of whom are now simulator instructors) along with the rest of us 'refugees' are thorough gentlemen and are outstanding to 'sim' with and drink with.
Larry Dart.
Last edited by Captain Dart; 11th Oct 2008 at 05:49. Reason: spelling
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Point taken mate. I am just a little sensitive to any complaints about a fine bunch of blokes whom I was privileged to fly with, especially around that time. Many are close mates still.
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Back to "The trashing of a brand", I overheard a couple of guys in a bar today "joking" how their mate needed a drink to calm his nerves as he was about to fly out on Qantas.
Well done Geoff & Co !!! (As well as the abysmal bloody media in this country who even stooped to reporting half hour delays like it was "breaking news")
Well done Geoff & Co !!! (As well as the abysmal bloody media in this country who even stooped to reporting half hour delays like it was "breaking news")