Qantas 'worst international airline'
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Originally Posted by lowerlobe
Instead, I would have accidentally tipped a tray of tomato juice over you later on.....then laughed about it over a beer with the crew after the flight...
Revenge is a dish best served cold.
Revenge is a dish best served cold.
Or as Rex would say "You idiot"
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Twiggsy....
Of course most of you in the office don't like things like that but it fixes the problem doesn't it?
The goose would never interrupt a safety demo again.
But then you never like crew fixing problems out on track because it takes away from your power base!!!!
I can't wait to hear the lame excuse of your solution.
If it is the Rex I think your referring to he would think it was great solution.
Of course most of you in the office don't like things like that but it fixes the problem doesn't it?
The goose would never interrupt a safety demo again.
But then you never like crew fixing problems out on track because it takes away from your power base!!!!
I can't wait to hear the lame excuse of your solution.
If it is the Rex I think your referring to he would think it was great solution.
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QF worst airline
Lowerlobe u really need to go and get a job you enjoy because you are really one very bitter person. I have not read pprune for about 1 yr until about 3 weeks ago because most topics have the few standard individuals like yourself that turn the topic into a slinging match. Find something you really enjoy doing I am sure your attitude will change, then you wont be talked about in the next Choice survey. Hope things get better for you.
PPRuNe Handmaiden
Permit me my thoughts and experiences here.
I've flown Qantas both long haul and short haul. I haven't flown long haul business class since May 2000 so maybe it's changed? I don't know.
I have flown since then Emirates, TAP Air Portugal, Delta and US Airways all long haul business class. All are good, but not as good as Qantas IMHO. Where QF excelled was their customer service and quality that was offered.
Tomorrow I'll experience United Airways business class.
I often do BA, bmi, Alitalia, TAP Air Portugal, Swiss, SAS intra Europe business class. Nothing flash there these days, a hot meal is about all the difference these days.
I have also flown economy BA and Qantas long haul to Australia. QF is better than BA definitely. I have never had a problem with the cabin crew, all have been attentive and worked well as a team and no one was left ignored. QF do a few things that the other airlines don't do (yet) and it does make the drag of the 10+ hour flight a tad less painful.
BA's advantage is with the cabin lay out. QF really do need to look at that. Virgin Atlantic have the "super economy" seats too.
I have yet to experience Virgin Atlantic (flown Virgin Blue, they're fine. My loco benchmark is Ryanair), Cathay and Singapore. (I last flew Singapore about 30 years ago so I think the comparison is a bit flawed).
Is Qantas the worst from the above? No. Definitely not. Is the bean counters making life harder for the cabin crew to do their job well? I'd say so.
The best FA? IMHO it's the FA with a tonne of experience both in the job and in life that still loves his/her job. They're worth their weight in gold for the company.
I've flown Qantas both long haul and short haul. I haven't flown long haul business class since May 2000 so maybe it's changed? I don't know.
I have flown since then Emirates, TAP Air Portugal, Delta and US Airways all long haul business class. All are good, but not as good as Qantas IMHO. Where QF excelled was their customer service and quality that was offered.
Tomorrow I'll experience United Airways business class.
I often do BA, bmi, Alitalia, TAP Air Portugal, Swiss, SAS intra Europe business class. Nothing flash there these days, a hot meal is about all the difference these days.
I have also flown economy BA and Qantas long haul to Australia. QF is better than BA definitely. I have never had a problem with the cabin crew, all have been attentive and worked well as a team and no one was left ignored. QF do a few things that the other airlines don't do (yet) and it does make the drag of the 10+ hour flight a tad less painful.
BA's advantage is with the cabin lay out. QF really do need to look at that. Virgin Atlantic have the "super economy" seats too.
I have yet to experience Virgin Atlantic (flown Virgin Blue, they're fine. My loco benchmark is Ryanair), Cathay and Singapore. (I last flew Singapore about 30 years ago so I think the comparison is a bit flawed).
Is Qantas the worst from the above? No. Definitely not. Is the bean counters making life harder for the cabin crew to do their job well? I'd say so.
The best FA? IMHO it's the FA with a tonne of experience both in the job and in life that still loves his/her job. They're worth their weight in gold for the company.
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Quote- "The best FA? IMHO it's the FA with a tonne of experience both in the job and in life that still loves his/her job. They're worth their weight in gold for the company."
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Yep. Never a truer word spoken.
What a shame QF management [cough] aren't smart enough to realise it.
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Yep. Never a truer word spoken.
What a shame QF management [cough] aren't smart enough to realise it.
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I was on a DJ flight recently heading up to YBNA and the lovely young lady up the front doing the announcement looked like butter wouldn't melt in her mouth. I had to laugh when she finished by saying that she " hoped everyone up the front weren't too disturbed by the couple in row 5 who insisted in talking continuously throughout the safety demonstration " 
She was such a lovely petite young thing with the most beautiful soft brown eyes but the last statement was delivered, despite the sugar sweet smile, with such venom that the offending couple didn't say a word for the rest of the flight, and I fell instantly in love with her. Can't remember the name but vividly remember the smile.
She was such a lovely petite young thing with the most beautiful soft brown eyes but the last statement was delivered, despite the sugar sweet smile, with such venom that the offending couple didn't say a word for the rest of the flight, and I fell instantly in love with her. Can't remember the name but vividly remember the smile.
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The best result is when you embarrass the individual(s) and the approach she used works well when you want a direct approach.As I said I find that the subtle approach works better because then you can't be called into the office .
The goose in question understands that it was no accident but cannot prove it. The other pax usually think the goose deserved it anyway and have trouble not laughing because he probably has continued to act the goose throughout the flight.
Those office dwellers who post here (you know who you are) do not like any of these solutions because it takes them out of the loop.They would want a 5 page report in triplicate and probably 5 hours on the phone .This usually results in an apology to the goose from the company when the goose threatens to fly with someone else.They would end up taking him and his wife out to dinner to apologise for the actions of the crew.
The goose in question understands that it was no accident but cannot prove it. The other pax usually think the goose deserved it anyway and have trouble not laughing because he probably has continued to act the goose throughout the flight.
Those office dwellers who post here (you know who you are) do not like any of these solutions because it takes them out of the loop.They would want a 5 page report in triplicate and probably 5 hours on the phone .This usually results in an apology to the goose from the company when the goose threatens to fly with someone else.They would end up taking him and his wife out to dinner to apologise for the actions of the crew.
mach2male,
The PM you sent to misstrolleydolly is inappropriate. If you had said that in person, at the office, and there were witnesses, you could expect to be convicted of sexual harrassment. You lack commonsense and maturity. Is your wife aware of what you said? How does she feel about it?
Moderators, this individual has admitted sending the PM. Why haven't you banned him?
Here is the admission (post #124):
misstrolleydolly's post revealing the PM is here:
http://www.pprune.org/forums/showpos...9&postcount=94
The PM you sent to misstrolleydolly is inappropriate. If you had said that in person, at the office, and there were witnesses, you could expect to be convicted of sexual harrassment. You lack commonsense and maturity. Is your wife aware of what you said? How does she feel about it?
Moderators, this individual has admitted sending the PM. Why haven't you banned him?
Here is the admission (post #124):
You havent taken my well intentioned advice I see
http://www.pprune.org/forums/showpos...9&postcount=94
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Uh Oh
Someone woke up the Queen Mother...go to sleep NoTam...go to sleep.
Its a pity...the credibility Tam once had has evaporated.
He is now viewed as a homophobic old fool who has an overinflated perception of his own importance...he has become irrelevant.
His reply will be as predictable as he has become.
Not clever,not humourous but sarcastic.
Perhaps himself and the Dolly could pool their limited intellectual resources and form their own fabulous airline.
The bottom line QM, is hire a batman and Lear Jet/Falcon next time you travel .
Its the only way you will receive the servicing you desire.
Its a pity...the credibility Tam once had has evaporated.
He is now viewed as a homophobic old fool who has an overinflated perception of his own importance...he has become irrelevant.
His reply will be as predictable as he has become.
Not clever,not humourous but sarcastic.
Perhaps himself and the Dolly could pool their limited intellectual resources and form their own fabulous airline.
The bottom line QM, is hire a batman and Lear Jet/Falcon next time you travel .
Its the only way you will receive the servicing you desire.
Last edited by DEFCON4; 2nd Jun 2007 at 07:21.
YesTAM said:
Wrong. Plain wrong.
Shortsighted Australians, as the result of a negative experience on board QF would regard them this way, but all Australians?
The less shortsighted appreciate that it is impossible for any airline, at all times, to give positive impressions. Some would also appreciate that, as Qantas is striving to reduce costs, they cannot man the cabins to the extent that passengers would like.
Whilst speaking with friends recently about the failed takeover bid, the view was expressed that Qantas is "a great Australian icon". I would expect that many more Australians have a similar view.
You don't seem to grasp what the survey in question is saying. It is not saying that the airline is bad. It is not even saying that some Australians have a "negative" perception of Qantas. It is purely ranking passenger preferences for different airlines.
Your statement is a gross generalisation and suggests that you are, quite possibly, one of the shortsighted.
To which the obvious reply is "Thats how Australians view Qantas"
Shortsighted Australians, as the result of a negative experience on board QF would regard them this way, but all Australians?
The less shortsighted appreciate that it is impossible for any airline, at all times, to give positive impressions. Some would also appreciate that, as Qantas is striving to reduce costs, they cannot man the cabins to the extent that passengers would like.
Whilst speaking with friends recently about the failed takeover bid, the view was expressed that Qantas is "a great Australian icon". I would expect that many more Australians have a similar view.
You don't seem to grasp what the survey in question is saying. It is not saying that the airline is bad. It is not even saying that some Australians have a "negative" perception of Qantas. It is purely ranking passenger preferences for different airlines.
Your statement is a gross generalisation and suggests that you are, quite possibly, one of the shortsighted.
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From "Not good Enough"
Posted: 28 May 07 09:25
Post subject: Qantas
Company / Organisation name: Not Applicable
Issue type:
--------------------------------------------------------------------------------
Well congratulations Qantas you have done it again ... totally peeved a paying customer that is.
In Novmber 2006 I booked 2 return flights from Coffs to Sydney and due to circumstances I had to cancel one of them.
“No worries” the customer rep said on the phone, “I cant give you the money back (for your partners flight) even though you paid for the seat but I can issue a credit in your partners name so when he next wants to fly to Sydney he can use that so long as it is within 12 months. Goody happy customer so I thought.
In Feb this year we tried to cash in that credit for a flight to Sydney. “Oh no” we were told, “Mr X did not cancel the ticket so he was marked down as a ‘no show’ when he did not turn up for his flight.”
Ermm “I canceled this flight in October last year and was told that he had a credit in his name that only he could access so that is what we would like to do please.”
“Oh sorry Qantas policy is that the person flying has to cancel the ticket or it cant be done. Oh ok - so why was I told that Mr X’s seat ot the flight had been canceled and he had a credit issued to him?” “Sorry don’t know about that but Qantas policy is ..... .as above. “
Imagine my surprise when the same thing happens to my friend.
Her partner buys her a ticket from Mel to Syd and then cancels it as they split up .... SHE gets the credit and the flight too (with added $ of course). No one says to her that SHE has to be the one to cancel the flight or anything like that.
Why do Qantas customer service reps seem to have one rule for one person and one for another or is it just that they make up the rules as they go along???
If this has happened to anyone else can you please contact me (if allowed) as I have asked Qantas this question in my letter of complaint.
If it is not resolved in a satisfactory and timely way I will be reporting them to the ACCC as I cannot believe that I am the only person that this has happened to.
The money is insignificant it is the principle. They state that they have a policy but then someone else does exactly the same thing and gets a different response.
As far as I am concerned Q has stolen my money.
NGE Member: nurseratchett
Say's it all really !
Post subject: Qantas
Company / Organisation name: Not Applicable
Issue type:
--------------------------------------------------------------------------------
Well congratulations Qantas you have done it again ... totally peeved a paying customer that is.
In Novmber 2006 I booked 2 return flights from Coffs to Sydney and due to circumstances I had to cancel one of them.
“No worries” the customer rep said on the phone, “I cant give you the money back (for your partners flight) even though you paid for the seat but I can issue a credit in your partners name so when he next wants to fly to Sydney he can use that so long as it is within 12 months. Goody happy customer so I thought.
In Feb this year we tried to cash in that credit for a flight to Sydney. “Oh no” we were told, “Mr X did not cancel the ticket so he was marked down as a ‘no show’ when he did not turn up for his flight.”
Ermm “I canceled this flight in October last year and was told that he had a credit in his name that only he could access so that is what we would like to do please.”
“Oh sorry Qantas policy is that the person flying has to cancel the ticket or it cant be done. Oh ok - so why was I told that Mr X’s seat ot the flight had been canceled and he had a credit issued to him?” “Sorry don’t know about that but Qantas policy is ..... .as above. “
Imagine my surprise when the same thing happens to my friend.
Her partner buys her a ticket from Mel to Syd and then cancels it as they split up .... SHE gets the credit and the flight too (with added $ of course). No one says to her that SHE has to be the one to cancel the flight or anything like that.
Why do Qantas customer service reps seem to have one rule for one person and one for another or is it just that they make up the rules as they go along???
If this has happened to anyone else can you please contact me (if allowed) as I have asked Qantas this question in my letter of complaint.
If it is not resolved in a satisfactory and timely way I will be reporting them to the ACCC as I cannot believe that I am the only person that this has happened to.
The money is insignificant it is the principle. They state that they have a policy but then someone else does exactly the same thing and gets a different response.
As far as I am concerned Q has stolen my money.
NGE Member: nurseratchett
Say's it all really !
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Problems
1.The Interview process(for Staff) is flawed
2.The training is both poor and insufficient
3.Staff are under resourced
4.Due to pressure and all of the above policy is made on the run
5.There are no systems or protocols in place to resolve problems...ergo inconsistency
6.Dixon and his team macro manage but forget about the simple but important details
7.QF is a top down company where information/orders flow only one way
8.The management have a poor skill set in people management
9.If Branson ran Qantas....Wow!
2.The training is both poor and insufficient
3.Staff are under resourced
4.Due to pressure and all of the above policy is made on the run
5.There are no systems or protocols in place to resolve problems...ergo inconsistency
6.Dixon and his team macro manage but forget about the simple but important details
7.QF is a top down company where information/orders flow only one way
8.The management have a poor skill set in people management
9.If Branson ran Qantas....Wow!
Last edited by DEFCON4; 3rd Jun 2007 at 01:29.
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Rock and a Hard Place
"QF CC are abused by customers and ignored by management"
No wonder morale is so poor.
Is anybody listening?
Does anybody management really care?
The Management attitude...dont like it?...leave
No wonder morale is so poor.
Is anybody listening?
Does anybody management really care?
The Management attitude...dont like it?...leave