ShamRoc
24th Jun 2003, 19:16
Is the Security Team at LHR Term 1 deliberately trying to stress passengers and prevent them flying? Or are they trying to reduce BAA (and retailers) profits?
Frequently there is only one security position open for the hoi polloi. Staff have a dedicated stall as does "Fast Track Business Pax. Both of these are frequently without customers but often up to six security staff lounging about chatting amongst themselves! In the meantime, the queue for the one stall open is stretching into the check-in area. This was the case last evening at 7:30 and it took in excess of 30 mins to reach the head of the queue.
There is little point in complaining to the "jobs worths" who seem to be totally unsupervised and unmanaged. Indeed, complaing could result in 'detention (extra slow bag search)' for questioning their methods.
I am told that Monday mornings around 6 to 6:30am can be very bad with very long queues stretching back into the check-in area.
Frequently there is only one security position open for the hoi polloi. Staff have a dedicated stall as does "Fast Track Business Pax. Both of these are frequently without customers but often up to six security staff lounging about chatting amongst themselves! In the meantime, the queue for the one stall open is stretching into the check-in area. This was the case last evening at 7:30 and it took in excess of 30 mins to reach the head of the queue.
There is little point in complaining to the "jobs worths" who seem to be totally unsupervised and unmanaged. Indeed, complaing could result in 'detention (extra slow bag search)' for questioning their methods.
I am told that Monday mornings around 6 to 6:30am can be very bad with very long queues stretching back into the check-in area.