nick24
12th May 2003, 18:54
Has anyone on this message board flown Air Wales?
I'm currently working in Belfast, so the recently commenced CWL>BHD service is a blessing. Well, it would have been, if...
...telephones were answered rather than the caller being left on hold for 15 minutes plus every time you called.
...booking confirmation / a receipt was emailed as promised.
...you could make a booking on-line.
...their website was updated to show the timetable rather than having to hunt for it.
...said timetable was actually correct.
...their website was updated, period.
...they contacted passengers to announce a change in timetable ("Oh we were going to get around to it". The only reason my collegue knew of the change in departure time was when I questionned the time of 1920 rather than 1810).
...their boarding cards were a tad better than a set of quickly knocked up efforts from a PC World computer, completed in pen in places (like PAX name, flight time, luggage receipt).
...the end of day return flights actually left on time rather than 2 hours behind schedule (which has happened both times I have returned to CWL).
...they had a plane to take you to Belfast this morning (vlm-airlines picked up the slack this morning, but all 13 passengers were left wondering if we had been taken to the right plane as there was no cabin announcement until we had taken off)
Other than that I'd be on bmibaby - which isn't a bad thing, other than the flight times and the fact that they fly to and from International rather than City.
I'm feeling a bit better now. These 5am starts don't agree with me.
I'm currently working in Belfast, so the recently commenced CWL>BHD service is a blessing. Well, it would have been, if...
...telephones were answered rather than the caller being left on hold for 15 minutes plus every time you called.
...booking confirmation / a receipt was emailed as promised.
...you could make a booking on-line.
...their website was updated to show the timetable rather than having to hunt for it.
...said timetable was actually correct.
...their website was updated, period.
...they contacted passengers to announce a change in timetable ("Oh we were going to get around to it". The only reason my collegue knew of the change in departure time was when I questionned the time of 1920 rather than 1810).
...their boarding cards were a tad better than a set of quickly knocked up efforts from a PC World computer, completed in pen in places (like PAX name, flight time, luggage receipt).
...the end of day return flights actually left on time rather than 2 hours behind schedule (which has happened both times I have returned to CWL).
...they had a plane to take you to Belfast this morning (vlm-airlines picked up the slack this morning, but all 13 passengers were left wondering if we had been taken to the right plane as there was no cabin announcement until we had taken off)
Other than that I'd be on bmibaby - which isn't a bad thing, other than the flight times and the fact that they fly to and from International rather than City.
I'm feeling a bit better now. These 5am starts don't agree with me.