Friendlier skies...

[erick_p]

[Airlines, not exactly known for great service, are turning to technology to improve]


Airlines are a favorite punching bag. The old Allegheny Airlines Inc. was known among many passengers as Agony Air. When it changed its name to US Airways Inc. (www.usair.com), it soon was dubbed Useless Air. United Air Lines Inc. (www.united.com) faces a lively protest site called Untied.com, and many other airlines have customers who love to tell horror stories. The problem has, if anything, worsened in recent years following lengthy, systemwide flight delays in 1999 and 2000, then the snarls caused by increased security after the Sept. 11 terrorist attacks in the U.S.


Context Magazine article:
http://snipurl.com/9pd

[atco-matic]

theres a good one at http://www.virginaircrewlies.com which Mr. Branston has repeatedly tried to shut down without success!!

[ft]

Well, this guy goes to the Burger King at the airport and arrives at the gate eight minutes ahead of the scheduled departure time - and makes a fuss about not being allowed to board. What's next? Complaints from people who got so pissed in the airport bar that they couldn't be allowed on the plane? :rolleyes:

Humourous, certainly. Especially to those of us who has worked on the other side and put up with way too many people expecting the aircraft to be their exclusive limo service. But if that's considered a valid complaint, well...

Cheers,
Fred

[Notso Fantastic]

Erick, <<The problem has, if anything, worsened in recent years following lengthy, systemwide flight delays in 1999 and 2000, then the snarls caused by increased security after the Sept. 11 terrorist attacks in the U.S.>> Kind of says it all doesn't it? Disruptions happen. Machines break down. ATC problems happen. Various Airline related groups strike/ mess up. Lines of communication break. Weather happens. Security is an issue now. All the passenger sees is the airline 'messing his plans up'. No employee intentionally disrupts a flight for the hell of it. But the blame lands notso-fair and square on the airline.

[EyesToTheSkies]

It still amazes me, watching TV such as AIRLINE that people still expect to swan up to the gate at THEIR leisure, showing no regard for the hundred or so passengers who did make the flight on time.

If I should ever miss a flight because I overslept, or got stuck in traffic, then tough on me! I'd sure make certain that next time I set two alarm clocks and left that bit earlier still.

:rolleyes: