bealine
25th Oct 2002, 20:06
Does the Team Think??? (Crikey, that shows my age - especially as 'twas broadcast on the "Home" service before it became Radio 4!!!):D
The EEC are proposing minimum compensation levels for pax "bumped" from a flight or when an airline cancels a flight.
BA and the "airlines with frills" have always had a voluntary DBC procedure in place. In BA's case, it has been £125 short haul and £250 long haul per passenger - overnight accommodation, meals and re-routeing as needed provided if we have "Denied Boarding". This amount is loosely half that proposed by the EC Parliament.
Easyjet, Ryanair and the "no frills brigade" are now bleating that this compulsory compensation would signal an end to the low fares!
Personally, I believe it would assist the passengers in
(a) ensuring airlines compete on a fair and even basis and
(b) encourage airlines not to deliberately oversell to unmanageable levels.
(c) ensure that where a customer is inconvenienced, he/she is adequately looked after.
From "Auntie BA's" standpoint, with the fare structure having been eroded away over the years, there probably isn't enough return on ticket sales to cover the sort of figures bandied around by the EC. How can one shell out £250 when the passenger has paid £0 (mileage award ticket)???
What sort of compensation levels do the railways pay??? .......or the coaches??? Should Vodafone compensate me when they decide to repair a transmitter and I can't get a signal??? Perhaps my next door neighbour should have a compensatory tariff when the postman delivers to his house and blocks my driveway for 45 seconds???
Where does legislative compensation end?
Food for thought?:eek:
The EEC are proposing minimum compensation levels for pax "bumped" from a flight or when an airline cancels a flight.
BA and the "airlines with frills" have always had a voluntary DBC procedure in place. In BA's case, it has been £125 short haul and £250 long haul per passenger - overnight accommodation, meals and re-routeing as needed provided if we have "Denied Boarding". This amount is loosely half that proposed by the EC Parliament.
Easyjet, Ryanair and the "no frills brigade" are now bleating that this compulsory compensation would signal an end to the low fares!
Personally, I believe it would assist the passengers in
(a) ensuring airlines compete on a fair and even basis and
(b) encourage airlines not to deliberately oversell to unmanageable levels.
(c) ensure that where a customer is inconvenienced, he/she is adequately looked after.
From "Auntie BA's" standpoint, with the fare structure having been eroded away over the years, there probably isn't enough return on ticket sales to cover the sort of figures bandied around by the EC. How can one shell out £250 when the passenger has paid £0 (mileage award ticket)???
What sort of compensation levels do the railways pay??? .......or the coaches??? Should Vodafone compensate me when they decide to repair a transmitter and I can't get a signal??? Perhaps my next door neighbour should have a compensatory tariff when the postman delivers to his house and blocks my driveway for 45 seconds???
Where does legislative compensation end?
Food for thought?:eek: