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View Full Version : Why do so many people try to start an airline ?


davidjohnson6
6th Feb 2024, 18:59
Every year in Europe (and I include the UK) there are people with the idea of starting an airline. Some are dreamers who stop trying within a month once they realise what's involved - these are usually never heard of in the public domain. Others go a lot further, become publicly visible, and may even get to the stage of flying passengers commercially. A very large number of these attempts shut down less than 3 years after the date they flew their first commercial passenger flight.
Airlines are not great technical innovators. Yes, there may be small ways you can tweak things - maybe a new carrier wants to be the one who uses AI a little bit more when setting fares.... but it is still a fairly generic business. Particularly in Europe where there are still many airlines so competition remains fierce and niches are few (yes, I know N. America has far fewer carriers so greater possibility to find a niche). Margins in Europe seem slim - so hardly a way to get rich quick for an ambitious entrepreneur. Airlines that get bought out within 5 years of startup by a larger airline are rare. European commercial aviation has been on a long term consolidation trend for many years.
There's even the old saying about a billionaire starting an airline being the fastest way to become a millionaire
Of course I'd like to see new airlines with new ideas start up - innovation and competition is always good, but whenever I see a new fledgling carrier my first thoughts are a sinking feeling in my stomach as I wonder what on earth this new firm possibly has to offer, and then once they've done a few proving flights to go and buy a ticket to fly with them before they go bust.

So why do people start airlines ? Particularly in Europe. What drives them to believe they can thrive where many other attempts have died ? Even after some kindly well-meaning adviser has had a "friendly chat" and tried to steer them in a different direction... many still persist - why ?
Answers on a postcard...

MechEngr
6th Feb 2024, 19:06
As G'Kar once said " we all do what we do for the same reason: because it seemed like a good idea at the time."

Also, possibly money laundering. But the first is far more prevalent.

SWBKCB
6th Feb 2024, 19:15
It's the same as everywhere I suppose, people want to be their own boss, think they can do it better than the incumbents, get left holding the baby when others fall away, think they've spotted a gap, etc

And are there any more than any other business sectors, or do we just think so because it is an area we are familiar with?

MechEngr
7th Feb 2024, 02:35
I do like the story from Branson where his flight to a ski trip was cancelled so he went down the way, found a charter operation, chartered a plane and then came back to the gate and sold seats to pay off the charter and made a few bucks for his trouble. I think there was more work after that.

Asturias56
7th Feb 2024, 08:31
and a great deal of it went to International tax lawyers and financial engineers

BA318
7th Feb 2024, 08:43
I guess it's the same reason people start a business in any sector. They believe they can do it better or at least want a piece of the pie. I don't know if the failure rate is that much higher than other sectors. There are reports saying new restaurants fail (figures from 30% to 80% of new restaurants fail in the first 12 months). In the US, the stat is 1 in 5 companies fail in the first year and half within 5 years.

Aviation holds a special magic for a lot of people and that helps draw people in I guess. But we should also be grateful people are willing to take those risks. Sometimes it doesn't work out but still leaves us better off.

MidlandsWanderer
7th Feb 2024, 13:32
An airline is a sexy thing to say that you own and quite a few wealthy people like to be associated with sexy things, I guess.

runway30
7th Feb 2024, 13:46
I guess it's the same reason people start a business in any sector. They believe they can do it better or at least want a piece of the pie. I don't know if the failure rate is that much higher than other sectors. There are reports saying new restaurants fail (figures from 30% to 80% of new restaurants fail in the first 12 months). In the US, the stat is 1 in 5 companies fail in the first year and half within 5 years.

Aviation holds a special magic for a lot of people and that helps draw people in I guess. But we should also be grateful people are willing to take those risks. Sometimes it doesn't work out but still leaves us better off.

I have met a fair share of airline entrepreneurs in my time. They are

1) The successful entrepreneur from another sector who thinks, without any additional knowledge, that their skills are transferable to the airline sector.
2) The airline operations expert who knows everything about operating aircraft but absolutely nothing about the economics of operating aircraft
3) The aviation hobbyist whose hobby somehow grew and got out of hand.

I have read some absolute horror stories of business plans which probably shows that neither the funder or the funded understands the business they are getting into which is why we have such entertaining threads on pprune.

Wallsendmag
7th Feb 2024, 14:08
Why wouldn't anyone include the UK in Europe?

davidjohnson6
7th Feb 2024, 14:14
Why wouldn't anyone include the UK in Europe?
Because I don't want this thread to be hijacked by people talking about Brexit and pro/anti Europe sentiments. The aim is to keep the thread on the topic of why people try to start up an airline

PAXboy
7th Feb 2024, 16:02
It is a good question. We do not see many new shipping lines, cruise lines or car companies start ups - that make it. The costs associated with carrying fare paying passengers are high - as it is for 'Planes and Trains and Automobiles'. Perhaps not enough advice is taken? Perhaps the advisors want to make money and cannot do so by saying, "Don't be crackers!"

The airline world has been in consolidation for - what - 20 years?

LGS6753
7th Feb 2024, 20:07
I fear we have already had the golden age of enterprise. It's so complex these days to start any kind of business, especially one that is highly regulated, capital intensive, technologically advanced, international almost by definition, and subject to so many external factors as an airline.
The last two successful British airlines started from scratch were Virgin (1984) and EasyJet (1995) and both were started 40 and 30 years ago by men with an existing reputation and consequent access to financial support and thus could employ teams of people. Most airlines operating now were formed from other airlines, or by large corporations. As a consequence, consolidation is all that's likely to happen, as has happened in numerous other industries (car manufacture, aircraft manufacture, bus operation, shipping, etc).It's a sad reflection of the way the world works now that new entrants are likely to be few and far between.

Cautious Optimist
7th Feb 2024, 20:19
I think some of the following may have already collapsed, but you've actively got FlyPOP, Sentra Airways, Hans Airways and Global Airlines all trying to start-up in the same market - UK>Middle East, particularly from the Midlands/North West. Whilst each one has many a flaw, the fact that four unrelated start-up attempts have all identified the same gap at the same time suggests to me that if they put their heads together and pooled their resources they might actually be on to something.

rog747
8th Feb 2024, 05:34
Being an avid Aviation lover and I chose this as my Career from the early 1970's
Growing up with my first flights on British Eagle, BUA, Caledonian, Air Spain, Court Line, Wardair, Monarch, Laker,
Donaldson BEA Airtours, British Midland, Air Europe, you name em' !
and then ended up working with some of them...

I've always thought that if I won the seriously big Mega Millions on the Lottery would I like to start up my own airline in the UK ?

If I did (I likely would be quite mad I hear you all cry) then I would like to look at starting an Airline that goes back to basics offering Passengers a decent product, and showing them some respect.
IE; Hold Luggage and seat allocation included, hot meals on flights sat in a Comfy seat, all with decent leg room.

The thought of starting a 'Leisure' airline was always my desire, but these days here in the UK there are few non-integrated Tour Operators left who you could sell seats and a charter series to.
That's sewn up with both TUI and Jet2 Holidays.
Excel, Monarch and Thomas Cook are gone, as are all of the UK's main charter airlines from the past 30 years.

Although Thomas Cook Scandinavia lives on as Sunclass Airlines, whose roots go back to the 1960's with Scanair and Conair, and they still use their old call sign 'Viking and same DK flight code.
Condor Germany still lives on too, with a strong loyal brand.

Foreign outsiders in more recent years, such as Small Planet, Germania, Smartwings, and then Enter Air all have picked over the bones of what was left in the UK Holiday Charter Market.

So yes, just maybe I would be quite mad to think of starting up a UK Holiday Airline.....

LTNman
8th Feb 2024, 06:59
Look back on history. At least 99% of all airlines fail.

Less Hair
8th Feb 2024, 07:12
What I don't understand is why there is not more regional flying left? Like ATRs and then go intra Europe to smaller places and back. Plenty of airports are available. Just connecting major company sites should be a business? Aren't those eVTOL people claiming this all the time? Why doesn't this type of aviation exist anymore?

ATSA1
8th Feb 2024, 07:44
I think that in 20 years time, there will be precious few airlines left in Europe, and we will all be harking back to the "good old days" of the 2020s
Only a certifiable person would want to start an airline these days, the profit margins must be wafer thin... People expect to fly from UK to Ibiza/Greece/Turkey/Spain/Italy etc for well under £100, which is less than it was 30 years ago! inflation alone would mean that the minimum such a flight would cost should be somewhere around £350 now, probably more...no wonder you pay extra for a hold bag, a meal, etc...and with a 29 inch seat pitch, making anyone over about 6ft crippled by the time they get off the plane!

Flying in Europe short haul? no thanks, I'll take a Eurostar, and a TGV anytime...

SWBKCB
8th Feb 2024, 09:12
What I don't understand is why there is not more regional flying left?

It doesn't make money.

SWBKCB
8th Feb 2024, 09:15
I think some of the following may have already collapsed, but you've actively got FlyPOP, Sentra Airways, Hans Airways and Global Airlines all trying to start-up in the same market - UK>Middle East, particularly from the Midlands/North West. Whilst each one has many a flaw, the fact that four unrelated start-up attempts have all identified the same gap at the same time suggests to me that if they put their heads together and pooled their resources they might actually be on to something.

The first three have gone and Global are forging forward :rolleyes:. They weren't really after the same gap - FlyPOP and Hans were looking at the Indian sub-continent, Sentra West Africa (Accra to start with) and Global are looking at the US.

Less Hair
8th Feb 2024, 09:17
It doesn't make money.
Somehow it does if you look at remote places that low-cost airlines are going to. But I agree, the traditional slower and smaller aircraft seem to not earn enough these days.

Asturias56
8th Feb 2024, 09:22
SWBKCB has it - it's the unbelievable drive of customers to save a quid by driving halfway across country to leave in the middle of the night in a plane that yo'd be fined for operating if you crammed in livestock in the same way.

Which is the most successful new airline in the past 40 ears in Europe - Ryanair - famous for doing NONE of the things that rog747 dreams of

"If I did (I likely would be quite mad I hear you all cry) then I would like to look at starting an Airline that goes back to basics offering Passengers a decent product, and showing them some respect.
IE; Hold Luggage and seat allocation included, hot meals on flights sat in a Comfy seat, all with decent leg room."

That's what a bundle of people have tried - and that's why they fail - they underestimate just how low customers are wiling to go

SWBKCB
8th Feb 2024, 09:43
That's what a bundle of people have tried - and that's why they fail - they underestimate just how low customers are wiling to go

This is often said, but I struggle to think of an example other than Monarch who tried but then quit quickly retreated when they found out that customers weren't prepared to put their money where there mouth was

AirportPlanner1
8th Feb 2024, 10:16
The better experience described does actually exist, in London/south-east at least - BA’s Club Europe. Lounge, more space, meals. Quite an extensive Med/sun network compared to decades past.

There is no evidence of there being appetite for a premium offer at scale. Not enough willing to pay for it, or to go out of their way to access it. Why bother, when you can jump on a Ryanair a short distance from home at Exeter, Norwich, Teesside etc

Expressflight
8th Feb 2024, 10:43
Perhaps not enough advice is taken? Perhaps the advisors want to make money and cannot do so by saying, "Don't be crackers!"

I've certainly said "Don't be crackers!", or words to that effect, a couple of times. Luckily for them they took the advice.

DaveReidUK
8th Feb 2024, 11:09
As the old saying goes, there's one way to guarantee making a small fortune from the airline business ...

Asturias56
8th Feb 2024, 15:44
The better experience described does actually exist, in London/south-east at least - BA’s Club Europe. Lounge, more space, meals. Quite an extensive Med/sun network compared to decades past.

There is no evidence of there being appetite for a premium offer at scale. Not enough willing to pay for it, or to go out of their way to access it. Why bother, when you can jump on a Ryanair a short distance from home at Exeter, Norwich, Teesside etc

and much of that is paid for by business travel - something the actual traveller doesn't have to dip into their own pocket for.

yes there are those who pay more for comfort - I do - but not on trips of a couple of hours....................... but I have quite well heeled friends and family who won't pay for any sort of upgrade even on long haul

pug
8th Feb 2024, 15:57
Why do they fail? An obsession to make a name for themselves above all else. For those with serious credentials then it’s wrong place wrong time.

Conversely, the successful ones I.e Easyjet, Ryanair capitalised on deregulation and shook the market up, they also created a gap for Jet2 whilst destroying the traditional charter companies like Air 2000, JMC etc etc by decimating the market forcing consolidation and the ultimate demise of Thomas Cook.

The smaller ones like Eastern, nobody really knows how these survive but it’s usually an expensive hobby for the owner(s) who make their money in other sectors and are happy to just keep throwing money at them to keep them afloat.

Barriers to entry in the airline sector are extremely high and are only getting higher as the environmental impact mitigated by increased taxes/costs, the OP alluded to the old saying, and in most cases it’s true. However, in the case of airlines like Jet2, that made a couple of people a lot of money!

PAXboy
8th Feb 2024, 18:15
I agree that the timing was right for all the LCCs, not just the two most notable in the UK/Europe, as the format has spread around the world. But not only deregulation but the widescale take up of the Internet. U2 and FR both started with call centres and dumped them as soon as they could. When EZY started, their call centre phone number was painted on the planes. Once people got used to the idea of shopping for all components parking/flights/bags/food/transfers/hotel it was the end of the main High Street travel agents. The others like AirBNB all piled in and that cut the inclusive tour off at the knees.

The customer has learnt to fine tune every aspect. Hotels and carriers will show you how you can save money by taking the 06:00 on the previous day or even just three hours later on the same day, arrive the next day. Going into that level of detail on the phone is very expensive for the seller. So you can tweak every aspect of the trip to see where you save money and where you splurge. The same drivers have ended the era of the Department Store. I am amazed that some have lasted this long, as their older customers are dying and the younger ones shop around online - before they go to the shop itself - if they do.

There is not a single line of business that has not been eviscerated by the Internet. For airlines, it is not just that the carriers went on-line but the Bucket Shops too and then the 'fan' sites who compare all the facilities, food etc. they make money through advertising and, sometimes by through selling. These sites are now the pile of 'colour brochures' that you used to get in the High Street, or posted to you twice a year. The Inclusive Tour companies turned into 'Booking' and 'LastMinute' and numerous others. There are even online sites that specialise in low cost Biz class.

When I decorated my first flat (late 1970s) there were small DIY and Hardware shops. They were put out of business by the DIY superstores. THEY are now losing to direct shipping and, as we discovered last week, major paint sellers will send you paint samples (at a price) and then ship the can to you. I can shop the websites of the DIY stores for something I know - and chose which to go to or have deliver to me. Simples!

Lastly, I suggest, that the 2008 financial crash and (in the UK) austerity meant everyone wanted to save money. The next biggie was Covid19. A lot of people had not really recovered from 2008. Then (in the UK) the economy was broken by Liz Truss and not many folks feel in the mood to splash out on getting to the holiday in more comfort.

Whilst I do pay to upgrade for long haul, I agree with Asturias56. I have friends with a LOT more money than me, who also regularly trravel long haul, and they will not upgrade. On one trip back from JNB, they got upgraded to WT+ and said to me, "I wouldn't pay for that". These are the reasons why Global will not work.

For purchasing (practically anything) the Internet and the FR style of pricing is now the only BIG game in the world. Specialists will always exist around the edges but the Legacy carriers learnt the hard way. Some have still not learnt!

https://cimg5.ibsrv.net/gimg/pprune.org-vbulletin/220x157/ezy_79871d9aa32640ad897f38667b3ec414ca55b8e1.jpg

https://cimg0.ibsrv.net/gimg/pprune.org-vbulletin/990x652/easyjetfirstflight_8e2bc62376a00ded4068386b34f80e666eee8668. jpg
1995, Boeing 737!!

Why easyJet is orange (https://www.key.aero/article/why-easyjet-orange-and-what-it-was-nearly-called)

pug
9th Feb 2024, 07:37
PAXboy, whilst I agree with you that the internet has been a turning point, it is all a number of holes that lined up at that time. However, in more recent years with the growth of Jet2Holidays, they managed to tap into a traditional way of booking package holidays and they do this very well. This suggests that if you get the right product for the right market then there is potential to grow. That said, there is still only a finite market, and the industry seems to rely on attrition to an extent.

PAXboy
9th Feb 2024, 18:09
Yes pug, I take your point. I have heard good things about J2 and if they have found / refound a market for a package - that is great. I do not usually book packages, as I've been independently minded all my life. Also, I have never had children. Mrs PAXboy does but they are grown up and make their own choices - not least as one of them worked in the travel market for a long time.

The short haul market is totally catered for and Europe is sorting out their trains. The medium haul has come within range of the LCCs due to the ER versions and I think very little new business to be found there. It is true that the long has been searching for a new format following: 1) the Laker era 2) the wide-body aircraft 3) ETOPS. But no one thinks there is a luxury market hiding in the rainbow.

I certainly admire FR for their clear stance on customer service. I suspect that they benefit from each year producing new customers, turned 18 and ready to put up with anything to get away from their parents. At the other end, some parents might then think that will travel in a different manner!

It looks as if the era immediately following deregulation was (shall I suggest) the 'Silver' era, following the Gold! Whether we have yet reached the Bronze age, it is too early to say!

pug
9th Feb 2024, 18:43
Yes pug, I take your point. I have heard good things about J2 and if they have found / refound a market for a package - that is great. I do not usually book packages, as I've been independently minded all my life. Also, I have never had children. Mrs PAXboy does but they are grown up and make their own choices - not least as one of them worked in the travel market for a long time.

The short haul market is totally catered for and Europe is sorting out their trains. The medium haul has come within range of the LCCs due to the ER versions and I think very little new business to be found there. It is true that the long has been searching for a new format following: 1) the Laker era 2) the wide-body aircraft 3) ETOPS. But no one thinks there is a luxury market hiding in the rainbow.

I certainly admire FR for their clear stance on customer service. I suspect that they benefit from each year producing new customers, turned 18 and ready to put up with anything to get away from their parents. At the other end, some parents might then think that will travel in a different manner!

It looks as if the era immediately following deregulation was (shall I suggest) the 'Silver' era, following the Gold! Whether we have yet reached the Bronze age, it is too early to say!

I understand long haul would need more deregulation to reduce cost and make it viable, but with growing environmental considerations, can’t see how someone attempting a true low cost intercontinental schedule would achieve it in this climate. I’m sure someone will think of something to try.

Inter-EU, specifically the northern regions of Europe to the med I think will continue to struggle with slots, paired with the ongoing plan to tackle climate change, possibly dictating the use of larger aircraft from a smaller number of base airports. Thats a longer term concern though.

pax britanica
9th Feb 2024, 18:56
pretty bleak picture painted here -a Ryanair world not just aviation where only the price matters, although, to be fair to Ryanair, they do go to a lot of the way places.

Since moving from LHR country to the SW Ive used Jet 2 a few tiems and found them very good, they do seem to invest in their customer facing staff who in my experience have a good customer facing ethos both on the ground and in the cabin.
Following many complaints about baggage handling at Bristol (Britain's worst airport??) run on the cheap by a Canadian pension fund, Jet 2 ditched the outsourced one-size-fits-all baggage handling contract and put their own people in.

As a rule,sad as it is individuals dont belong in mega industries, Ok Bezos invented his own industry and Musk is from Mars but its a big risk. Back in the day of deregulation in my industry telecoms/internet there were lots of people of entrepreneurial bent who thought I can find a niche and do better than some big ex Govt monolith . A few worked for a while but they pretty much all ended up being bought at Ch 11 prices by bigger fish and some just never did industry specific due diligence (usually via lawyers who knew and know little about technology based industries) .

If you want to see a little bit of fighting back try looking at the Nationwide Ads before they get taken down as big banks use their financial clout with Government and thus regulators to stop people telling the unpleasant truth about them.
I dont think I can post a sample as it is effectively advertising but it is both relevant and funny

jmdavies86
10th Feb 2024, 17:34
I do like the story from Branson where his flight to a ski trip was cancelled so he went down the way, found a charter operation, chartered a plane and then came back to the gate and sold seats to pay off the charter and made a few bucks for his trouble. I think there was more work after that.

He wasn't flying to a ski trip, although the rest of what you say is correct; Branson explains how the idea of starting Virgin Atlantic came about here (https://www.virgin.com/branson-family/richard-branson-blog/what-if-travelling-by-plane-could-be-fun-the-story-of-virgin-atlantic?utm_author=richard).

To address the more fundamental question as to why so many people try to start an airline, I'm reminded of a quote by another famous entrepreneur, Steve Jobs: “The people who are crazy enough to think they can change the world are the ones who do.”

So, the answer is fairly simple, perhaps we're just a bit crazy...?!

TheSpiddalKid
11th Feb 2024, 00:17
He wasn't flying to a ski trip, although the rest of what you say is correct; Branson explains how the idea of starting Virgin Atlantic came about here (https://www.virgin.com/branson-family/richard-branson-blog/what-if-travelling-by-plane-could-be-fun-the-story-of-virgin-atlantic?utm_author=richard).

To address the more fundamental question as to why so many people try to start an airline, I'm reminded of a quote by another famous entrepreneur, Steve Jobs: “The people who are crazy enough to think they can change the world are the ones who do.”

So, the answer is fairly simple, perhaps we're just a bit crazy...?!

This plays in well with the finance theory of the greater fool. The idea that to invest in this way takes some hubris from the investor to believe they can succeed where others failed. Although Greek mythology will tell us that where hubris isvpresent then nemesis will strike.

rog747
11th Feb 2024, 08:05
I won £4.40 this week on the Euromillions --- any old Tristars out there LOL

Asturias56
11th Feb 2024, 10:20
If you need a Director on a salary of only £250k a year PM me......................

runway30
11th Feb 2024, 11:08
I agree that the timing was right for all the LCCs, not just the two most notable in the UK/Europe, as the format has spread around the world. But not only deregulation but the widescale take up of the Internet. U2 and FR both started with call centres and dumped them as soon as they could. When EZY started, their call centre phone number was painted on the planes. Once people got used to the idea of shopping for all components parking/flights/bags/food/transfers/hotel it was the end of the main High Street travel agents. The others like AirBNB all piled in and that cut the inclusive tour off at the knees.

The customer has learnt to fine tune every aspect. Hotels and carriers will show you how you can save money by taking the 06:00 on the previous day or even just three hours later on the same day, arrive the next day. Going into that level of detail on the phone is very expensive for the seller. So you can tweak every aspect of the trip to see where you save money and where you splurge. The same drivers have ended the era of the Department Store. I am amazed that some have lasted this long, as their older customers are dying and the younger ones shop around online - before they go to the shop itself - if they do.

There is not a single line of business that has not been eviscerated by the Internet. For airlines, it is not just that the carriers went on-line but the Bucket Shops too and then the 'fan' sites who compare all the facilities, food etc. they make money through advertising and, sometimes by through selling. These sites are now the pile of 'colour brochures' that you used to get in the High Street, or posted to you twice a year. The Inclusive Tour companies turned into 'Booking' and 'LastMinute' and numerous others. There are even online sites that specialise in low cost Biz class.

When I decorated my first flat (late 1970s) there were small DIY and Hardware shops. They were put out of business by the DIY superstores. THEY are now losing to direct shipping and, as we discovered last week, major paint sellers will send you paint samples (at a price) and then ship the can to you. I can shop the websites of the DIY stores for something I know - and chose which to go to or have deliver to me. Simples!

Lastly, I suggest, that the 2008 financial crash and (in the UK) austerity meant everyone wanted to save money. The next biggie was Covid19. A lot of people had not really recovered from 2008. Then (in the UK) the economy was broken by Liz Truss and not many folks feel in the mood to splash out on getting to the holiday in more comfort.

Whilst I do pay to upgrade for long haul, I agree with Asturias56. I have friends with a LOT more money than me, who also regularly trravel long haul, and they will not upgrade. On one trip back from JNB, they got upgraded to WT+ and said to me, "I wouldn't pay for that". These are the reasons why Global will not work.

For purchasing (practically anything) the Internet and the FR style of pricing is now the only BIG game in the world. Specialists will always exist around the edges but the Legacy carriers learnt the hard way. Some have still not learnt!

https://cimg5.ibsrv.net/gimg/pprune.org-vbulletin/220x157/ezy_79871d9aa32640ad897f38667b3ec414ca55b8e1.jpg

https://cimg0.ibsrv.net/gimg/pprune.org-vbulletin/990x652/easyjetfirstflight_8e2bc62376a00ded4068386b34f80e666eee8668. jpg
1995, Boeing 737!!

Why easyJet is orange (https://www.key.aero/article/why-easyjet-orange-and-what-it-was-nearly-called)

It shouldn’t be overlooked that Easy introduced nudge pricing where they incentivised the passenger to change behaviour to something more operationally efficient.
Those passengers who abandoned the call centre, they were used to, to use the bewildering new marvel called the internet were rewarded with a discounted price.
Now the airlines could change passenger behaviour from the operationally expensive, or if they couldn’t change behaviour, pass the cost directly to the passenger by selling ancillaries.

runway30
11th Feb 2024, 12:01
It isn’t that passengers don’t want convenience, they all want extra legroom, lie flat beds, drinks, meals, flights that depart convenient to them but they only want to pay 1p for it (yes, I have flown Ryanair for 1p). However some passengers will pay more than 1p so you can sell them convenience. How much convenience each passenger will buy will vary with cost.

Here is an interesting comparison that I actually made this week. I flew from Barcelona to London, the choice is between Vueling and BA, two airlines with the same owner. After ancillaries, the price was exactly the same. On one, I was sitting at the front with extra legroom, I paid to take my baggage on board but went to a less convenient airport. On the other I had very little legroom, the same two bags went into the cabin for free and I arrived at a much more convenient airport. The choice I made was reduced legroom but more convenient airport.

The exercise every prospective airline CEO should do, before deciding anything else, is sit down with a blank piece of paper and decide where their new airline sits on the Convenience/Cost line. It is not the case that only lowest cost is successful now because some passengers will pay for convenience and the decision is how much convenience you give them in the basic ticket price and how much you offer with ancillaries.

Any prospective CEO who chooses the aircraft first and then works backwards hasn’t looked at demand, they have decided to supply their idealised version of an airline and ultimately have planned bankruptcy.

PAXboy
13th Feb 2024, 22:12
Well said runway30. I was in Telecoms for 27 years including throughout deregulation. Some made a fortune, most did not. By about 2010 it was all over. The small fry had been swallowed up by the big boys. The raft of new jobs that new technology provided, drifted away as the technology matured and no longer required skilled engineers and constant, on site monitoring.

Rather like the fallout from deregulation of airlines.