RevMan2
1st Apr 2023, 12:42
Flew FRA-HKG-AKL Premium Economy on CX paper in November with the dire Lufthansa as code share partner FRA-HKG. (A service [sic] comparison: CX: seat selection FOC, bike included in checked baggage FOC, premium check-in, premium boarding, proper headphones, proper service,edible - even enjoyable - catering, premium luggage handling. LH: none of the above)
Arrived in AKL to a warped (to the extent that the contents were visible) Rimowa crew suitcase and a handling agent who refused (initially) to issue a damage report. CX station manager set them right, communication with CX was impeccable and we agreed that - given that Rimowa has no repair facility in NZ and it was outside of AirNZ's contractor's skillset - we'd nurse it back to DE for repair 4 months later.
Crew repair facility at FRA fixed it for €65, CX sent me a link to their online reimbursement process and transferred the money with a week, with an email apologising for the inconvenience and hoping that "my next travels on CX will be more pleasant."
A seriously class act
Arrived in AKL to a warped (to the extent that the contents were visible) Rimowa crew suitcase and a handling agent who refused (initially) to issue a damage report. CX station manager set them right, communication with CX was impeccable and we agreed that - given that Rimowa has no repair facility in NZ and it was outside of AirNZ's contractor's skillset - we'd nurse it back to DE for repair 4 months later.
Crew repair facility at FRA fixed it for €65, CX sent me a link to their online reimbursement process and transferred the money with a week, with an email apologising for the inconvenience and hoping that "my next travels on CX will be more pleasant."
A seriously class act