Qantas Smiles: shareholders and executives grin, customers and staff grit their

[werbil]

Qantas smiles: shareholders and executives grin customers and staff grit their teeth (https://michaelwest.com.au/qantas-smiles-shareholders-and-executives-grin-customers-and-staff-grit-their-teeth/)

[blubak]

Qantas smiles: shareholders and executives grin customers and staff grit their teeth (https://michaelwest.com.au/qantas-smiles-shareholders-and-executives-grin-customers-and-staff-grit-their-teeth/)
For everybody who has access to twitter & im sure facebook would be similar,have a read of whats being posted about AJ & his greed & his complete disregard for anyone or anything other than himself & his self serving interest.
He has destroyed the reputation of Qantas single handedly & is answerable to nobody it seems,his greed & arrogance has no boundaries.

[PoppaJo]

The Swissport issue isn’t going away. It will get worse and worse. They had enough trouble handling the Tiger and Pacific Blue contracts back in the day let alone all this.

[Fonz121]

I saw a QF job advert the other day for in-house ground staff. Rumours of Swissport getting the arse.

[morno]

I saw a QF job advert the other day for in-house ground staff. Rumours of Swissport getting the arse.

That was put to bed in the same thread. It’s QLink handling.

[Australopithecus]

We just saw a Swissport group of trainees under our nose in Melbourne. I take no pleasure in reporting that we both thought it looked like a far side cartoon.

[kingRB]

There's new swissport trainees at every single port they operate at, every single day. I'm not sure how anyone can even be trained anymore - at the rate they leave, the new guy delivering the training hasn't been there long enough to even know anything.

[Icarus2001]

He has destroyed the reputation of Qantas single handedly & is answerable to nobody it seems,his greed & arrogance has no boundaries. As was always the case, he is answerable to the shareholders and board. Not the court of public opinion.

[Paragraph377]

For everybody who has access to twitter & im sure facebook would be similar,have a read of whats being posted about AJ & his greed & his complete disregard for anyone or anything other than himself & his self serving interest.
He has destroyed the reputation of Qantas single handedly & is answerable to nobody it seems,his greed & arrogance has no boundaries.
In other words, Joyce is the poster boy of the modern CEO - destroy everything around you while loading your own pockets. He meets the CEO criteria 100%.

[kingRB]

In other words, Joyce is the poster boy of the modern CEO - destroy everything around you while loading your own pockets. He meets the CEO criteria 100%.

Privatised profits - Socialised debt. You don't need to worry about what customers think when the Government's money printer has your back

[ampclamp]

Within my friends and family group every one of them that has flown recently have had bags lost. One couple twice on their honeymoon trip.

The same couple were punted off their flights as someone failed to process their FF points flights correctly and failed to tell them. Only found out a few days before their departure when they enquired where their tickets were. Took literally days on the phone and a trip to the airport to find someone that was willing and able to help get flights sorted.

Truly appalling customer service.

AJ has finally achieved his goals. Full service pricing, LCC service levels.

[Colonel_Klink]

Privatised profits - Socialised debt. You don't need to worry about what customers think when the Government's money printer has your back

QF shares are more secure than government bonds!

[gordonfvckingramsay]

Privatised profits - Socialised debt. You don't need to worry about what customers think when the Government's money printer has your back

Ironically this is a very weak position to be in. The government is far more ruthless than QF and when they want a “little more” in return for their help, the only option AJ has is to give them what they want or risk losing the backing. QF has very little to offer the travelling public and when the government backing dries up, so does the company. QF is a house of cards unfortunately.

[Ollie Onion]

QF Is not a house of cards, they can’t fail.

[gordonfvckingramsay]

QF Is not a house of cards, they can’t fail.

That’s what makes them fallible

[rodney rude]

I remember back when Ansett collapsed , the quality of onboard catering for both crew and pax went woefully downhill almost over night. It was so obvious that once they didn't have a competitor, QF were happy to say why look after pax?, They've got no choice now!! It wasn't good will delivering a service, it was just to keep in the game. Once the opposition was gone, they showed their disdain for the travelling public. A number of years later, I read that one of the QF upper execs, Strambi possibly, admitted that the ball was dropped by them big time with that awful display of arrogance.

I reckon that's what will happen this time - Joyce has totally destroyed in every way this airline and reaps the bonuses of reduced costs - face it, he's brilliant - no service means no costs, right?!. Move forward a couple of years, 10,000 bags lost, 10,000 complaints of no phones being answered, 10,000 complaints of refunds impossible to get - Joyce will meekly say yes we got that wrong and we're making amends now. But its all too late - bonus has already been spent on a new harbourside mansion.

[Paragraph377]

I remember back when Ansett collapsed , the quality of onboard catering for both crew and pax went woefully downhill almost over night. It was so obvious that once they didn't have a competitor, QF were happy to say why look after pax?, They've got no choice now!! It wasn't good will delivering a service, it was just to keep in the game. Once the opposition was gone, they showed their disdain for the travelling public. A number of years later, I read that one of the QF upper execs, Strambi possibly, admitted that the ball was dropped by them big time with that awful display of arrogance.

I reckon that's what will happen this time - Joyce has totally destroyed in every way this airline and reaps the bonuses of reduced costs - face it, he's brilliant - no service means no costs, right?!. Move forward a couple of years, 10,000 bags lost, 10,000 complaints of no phones being answered, 10,000 complaints of refunds impossible to get - Joyce will meekly say yes we got that wrong and we're making amends now. But its all too late - bonus has already been spent on a new harbourside mansion.
Since taking the helm he has earned approximately $120m. That’s salary, share options, bonuses and other perks. That in itself is an absolute joke.

[Chronic Snoozer]

As was always the case, he is answerable to the shareholders and board. Not the court of public opinion.

He is a Chief Executive Officer not a mill owner. Social media could be his undoing. This is someone who hypocritically claimed customers weren’t match fit.

[Australopithecus]

How do companies fail? Slowly for a long time, the all at once. If QF had a fully engaged competitor we would be toast. Well done. The kind you smell just before stroking out.

[Icarus2001]

Joyce will never have to face the music, he will not even be there to pay for the new aircraft. The next CEO will cop the lot.

[C441]

Since taking the helm he has earned approximately $120m. That’s salary, share options, bonuses and other perks. That in itself is an absolute joke.
In one year alone he 'earned'/was paid many multiples more than the highest earning non-executive employees (senior pilots) earn in a 35 year career.

Surely now the board are at least asking questions of the senior executive…...

[Chronic Snoozer]

In one year alone he 'earned'/was paid many multiples more than the highest earning non-executive employees (senior pilots) earn in a 35 year career.

Surely now the board are at least asking questions of the senior executive…...

Yeah like, "When are you having us round to check out your new pad?"

[blubak]

Yeah like, "When are you having us round to check out your new pad?"
Spot on i reckon,board & ceo are as bad as each other,they tell each other what a great job they do & how they have each others full support,blah,blah,blah.

[C441]

Surely now the board are at least asking questions of the senior executive…...
My reference was more that despite being paid many millions, the senior executives are presiding over deteriorating service levels and public opinion. Surely the board must be asking why the Qantas brand (and the CEO in particular although personally I don't normal utter his name and the brand in the same sentence) is suffering so much negative publicity and what's being done to turn that around - even if it's only out of curiosity.

[Paragraph377]

Some more shuffling at JQ. Now that QF have made a motza from Jobkeeper and paid down $2.8b in debt, the executives are receiving their bonuses hence the reason Gareth Evans and Gerry Turner are cashing in. Embarrassingly M. Franzi the QF Safety Manager, a kid that has spent no practical time in any field other than sitting behind a desk, becomes JQ’s COO. Aagh well, got to hand it to Joyce - he doesn’t look after the customers or the broader Qantas staff, but he sure does look after his executives.

[blubak]

Some more shuffling at JQ. Now that QF have made a motza from Jobkeeper and paid down $2.8b in debt, the executives are receiving their bonuses hence the reason Gareth Evans and Gerry Turner are cashing in. Embarrassingly M. Franzi the QF Safety Manager, a kid that has spent no practical time in any field other than sitting behind a desk, becomes JQ’s COO. Aagh well, got to hand it to Joyce - he doesn’t look after the customers or the broader Qantas staff, but he sure does look after his executives.
He will do exactly as he is told & ask no questions.

[unobtanium]

Talk about no accountability, the two people responsible for the current chaos, instead of fixing their monumental stuff up and mismanagement, gets promoted to another position.

chief operating officer Andrew Monaghan is now executive manager Group Safety, Risk and Security


Rachel Yangoyan (Executive Manager, Customer Experience & Operations) has been appointed to the newly-created role of executive manager aircraft programs, seeing in the new a321's and a220's


much back slapping going on, good job and bonusus all around.

[blubak]

Talk about no accountability, the two people responsible for the current chaos, instead of fixing their monumental stuff up and mismanagement, gets promoted to another position.

chief operating officer Andrew Monaghan is now executive manager Group Safety, Risk and Security


Rachel Yangoyan (Executive Manager, Customer Experience & Operations) has been appointed to the newly-created role of executive manager aircraft programs, seeing in the new a321's and a220's


much back slapping going on, good job and bonusus all around.
Executive managers huh,as you say the back slapping never stops & they believe what a great job they are doing.
If they worked in a real business instead of a cost centre & their employment relied on customer feedback they too would have been on jobkeeper or tossed out on their useless ass.

[Trevor the lover]

Just picked up a mate at Sunshine Coast off QF from Sydney. Exactly 20 pax bags not arrived. Good Job Alan. All under your watch mate.

[blubak]

Just picked up a mate at Sunshine Coast off QF from Sydney. Exactly 20 pax bags not arrived. Good Job Alan. All under your watch mate.
Things are getting better he says! I guess there will be a manager somewhere eligible for a bonus now as -20 bags will be seen as a job well done.🤦‍♂️

[Potsie Weber]

Talk about no accountability, the two people responsible for the current chaos, instead of fixing their monumental stuff up and mismanagement, gets promoted to another position.

chief operating officer Andrew Monaghan is now executive manager Group Safety, Risk and Security


Rachel Yangoyan (Executive Manager, Customer Experience & Operations) has been appointed to the newly-created role of executive manager aircraft programs, seeing in the new a321's and a220's


much back slapping going on, good job and bonusus all around.

Both of those are lesser roles. AM is a clear demotion, RY is sideways to less important role (ie one you can’t #### up too much and make the news).

Talent pool must be pretty shallow to be hanging on to them.

[gordonfvckingramsay]

Talent pool must be pretty shallow to be hanging on to them.

I think the talent pool is deep, management just prefer to surround themselves with incompetence and pliability. When was the last time someone was given an operationally complex management position because they actually know what they’re doing?

[unobtanium]

probaby written by a uni grad intern straight from the textbook hr communication's for dummie's
Across the Qantas Group, we have an incredible depth of leadership talent thanks to our track record of providing strong career development and progression, balanced with attracting the industry’s top talent.

Today we want to update you on some leadership appointments which will position us for the future as our recovery continues. - Andrew, Gareth and John

[blubak]

probaby written by a uni grad intern straight from the textbook hr communication's for dummie's
Lucky they have so much talent,just imaging the outcome if they werent so clever!

[cLeArIcE]

https://www.crikey.com.au/2022/06/28/crikey-readers-horror-stories-qantas-alan-joyce/

It’s ‘more reliable to feed $10 bills through a paper shredder than flying with Qantas’

Love seeing Joyce continue to cop it in the media. Surely something has to give sooner or later.

[Paragraph377]

https://www.crikey.com.au/2022/06/28/crikey-readers-horror-stories-qantas-alan-joyce/
Love seeing Joyce continue to cop it in the media. Surely something has to give sooner or later.
Here’s the thing - the shareholders and the Board of Directors are all making money. While they are making money, they won’t send the pint size CEO packing. None of the bad customer service or any other fault with the airline matters as long as it is making money. They could serve you turds on toast onboard, or make you sit in broken cane chairs in business class, or they could introduce excess baggage fees for anything over 1 kg and Joyce still won’t be rolled. He grounded the international side of the business, remember? He was the public and the shareholders hero.

If he bails in 12 months time his legacy will be;
- he personally earned between $120m and $150m during his 15 year tenure
- he successfully turned a once reputable legacy carrier previously known for impeccable safety standards and quality service into a half-baked ultra low cost carrier;
- he is (and deservedly) one of Australia’s most hated CEO’s. He wins pole position.

Sorry folks, the gnome is coated in teflon. As long as he makes people money (other than his employees) he won’t be going anywhere until HE is good and ready.

[Bootstrap1]

Strap in people, engineers from Qantas, Jetstar and Network are all going to the ballot box to have a vote for protected industrial action. 0,0,2,2% doesn't cut it. Still waiting on the 2018 $2k bonus and now the $5k bonus all tied to an EBA that expired 31Dec 2019. No bargaining in good faith, idiot managers. Sydney engineering is a toxic dumpster fire of poor management couple with a roster that is known by the company to be damaging to people mental health and well-being.

They say the bonuses will only be paid if employees don't do anything to damage the brand. It is hard to care about what they say, threatening to take something away from you that they haven't even given you is pathetic.

It would be a gas to see all LAMEs out on strike all at the same time across all the airlines.

[Icarus2001]

Sorry folks, the gnome is coated in teflon. As long as he makes people money (other than his employees) he won’t be going anywhere until HE is good and ready.

Absolutely correct, sadly.

[Paragraph377]

They say the bonuses will only be paid if employees don't do anything to damage the brand.
It’s a good thing for Alan that the same rule of thumb doesn’t apply to him. Otherwise he would never get his bonus.

I reckon 12 months to go and then the Irishman will bail on the back of his huge 2022/23 bonus. Then he will tick another ‘politically correct’ box and put Olivia Wirth in the big chair. He absolutely loves her. Another anti-staff and vindictive human being as CEO.

[73to91]

Another anti-staff and vindictive human being as CEO.
It has been said many times but would love to hear a conversation between her and Mr Wirth in regards to unions, employees, strikes and industrial relations.

[Paragraph377]

It has been said many times but would love to hear a conversation between her and Mr Wirth in regards to unions, employees, strikes and industrial relations.
One can only imagine. Perhaps the conversation would be similar to what the shafted 2,000 ramp staff are saying about Wirth and Alan? 😊

[Potsie Weber]

My money would be on Vanessa Hudson as the next CEO, OW has always been in marketing, PR, loyalty roles and would unlikely have the financial experience yet to be CEO. If the board were looking at their CV’s side by side, VH wins hands down and it is the board that selects the next CEO, not AJ.

VH has been getting increasing media attention and recently did the investor world tour with AJ. She is responsible for a pretty good fuel hedging strategy and has reduced Covid induced debt by $1.5b, all impressive stuff for the board to look at.

[blubak]

It’s a good thing for Alan that the same rule of thumb doesn’t apply to him. Otherwise he would never get his bonus.

I reckon 12 months to go and then the Irishman will bail on the back of his huge 2022/23 bonus. Then he will tick another ‘politically correct’ box and put Olivia Wirth in the big chair. He absolutely loves her. Another anti-staff and vindictive human being as CEO.
You are 100% correct about her,vindictive is so accurate along with hatchet face & a smile so fake it makes you want to throw up.
I didnt think there was anyone who was more anti staff than the current ceo but now thinking she may just raise the bar.

[KRviator]

Just when you thought you'd heard it all...Qantas rebooked a family but put their 13-month-old girl on flight by herself. (https://www.news.com.au/travel/family-fumes-after-qantas-books-13monthold-girl-on-separate-flight-back-to-australia/news-story/4d5105253f17b53460fb65278cde8cb9) Oh, then forced the family to endure 20 hours on hold, and to wait another 12 days before they could get them on a flight home as a group.

As Macca's would say, I'm lovin' it!A young couple was left “seething” at Qantas after realising the airline had rebooked their 13-month-old daughter onto a different flight from them in the middle of their family holiday.

Stephan and Andrew Braham said they had to spend 20 hours on hold to fix the issue while on a trip through Europe with their baby daughter. Their flight home to Australia was cancelled, meaning they had to be rebooked onto a different flight. Their daughter was booked onto a different plane.

“They said they hadn’t done anything wrong because they did book her a ticket. Initially, they denied any liability. That’s Qantas,” Ms Braham told Channel 9’s Today Show. “We spent 20 hours 47 minutes and 13 seconds on the phone to Qantas over a 24-hour period, and over 55 separate phone calls, before they finally agreed to book us on new flights home.”

Qantas said it “sincerely apologises” to the family. The airline blamed a “back-end administrative error” which caused the 13-month-old child to be moved to a different flight automatically.

I genuinely wonder how much longer Qantas can keep this kind of treatment up, though with the lack of viable competition in the domestic market one could well argue "Indefinitely!"

[cloudsurfng]

While it’s terrible treatment, a huge f@&up and the blame lies squarely at the feet of AD, it’s worth remembering that the pathetic excuse for a ‘journalist’ in this country is currently riding the wave of qantas clickbait. As soon as someone else pisses on the roof of the SCG, or a ‘celebrity gets married or is seen at Starbucks in a tracksuit, the stories will change. The treatment will remain the same but it just won’t appear in our wonderful media everyday. S

[blubak]

Just when you thought you'd heard it all...Qantas rebooked a family but put their 13-month-old girl on flight by herself. (https://www.news.com.au/travel/family-fumes-after-qantas-books-13monthold-girl-on-separate-flight-back-to-australia/news-story/4d5105253f17b53460fb65278cde8cb9) Oh, then forced the family to endure 20 hours on hold, and to wait another 12 days before they could get them on a flight home as a group.

As Macca's would say, I'm lovin' it!

I genuinely wonder how much longer Qantas can keep this kind of treatment up, though with the lack of viable competition in the domestic market one could well argue "Indefinitely!"
Theres a new excuse 'back end admin error'!
I wonder which 1 of Al's back slapping cronies got a bonus for thinking that 1 up.

[Lookleft]

AJ has done his job, he has turned mainline into Jetstar:

https://www.abc.net.au/news/2022-07-24/qantas-crisis-delay-cancel-aviation-fuel-covid-impact/101262422

This is why Dixon chose him in the first place.

[LostWanderer]

Qantas used to be the one and only dream destination for pilots and FAs, it has been on a wild downhill ride for a long time now. I wouldn’t feel proud to tell anyone I was a Qantas pilot anymore. As someone recently put it, the airline has gone from the national ace to the national disgrace.

[Paragraph377]

AJ has done his job, he has turned mainline into Jetstar:

https://www.abc.net.au/news/2022-07-24/qantas-crisis-delay-cancel-aviation-fuel-covid-impact/101262422

This is why Dixon chose him in the first place.

Very true. The days of Qantas being the envy of other airlines is long gone. Strong James kept the airline in the quality stakes until handing the baton to Darth Dixon. Initially Dixon kept the quality approach alive but then succumbed to cost cutting and executive bonuses so he kept chipping away at the fabric that Qantas was known for - safety, quality and pride. When old scrotum face appointed Joyce as his successor he knew that Alan would be the one to turn QF into just another LCC. The shareholders got a chubby.

Anyhoo, the Qantas Board and the shareholders love Alan. Olivia loves Alan. The Politicians sitting in the Chairman’s Lounge love Alan. And of course, Alan loves Alan.

But one must wonder how much longer now until Andrew David (never was a shining star anyway) is thrown under the bus. The peasants are looking for a carcass to rip their teeth into so I imagine Mr David will be Alan’s scarification lamb. He as already put his hand up to receive punishment and ‘take one on behalf of the team’. Foolish lapdog.

https://australianaviation.com.au/2022/07/in-full-qantas-exec-andrew-david-responds-to-airlines-problems/

[blubak]

Very true. The days of Qantas being the envy of other airlines is long gone. Strong James kept the airline in the quality stakes until handing the baton to Darth Dixon. Initially Dixon kept the quality approach alive but then succumbed to cost cutting and executive bonuses so he kept chipping away at the fabric that Qantas was known for - safety, quality and pride. When old scrotum face appointed Joyce as his successor he knew that Alan would be the one to turn QF into just another LCC. The shareholders got a chubby.

Anyhoo, the Qantas Board and the shareholders love Alan. Olivia loves Alan. The Politicians sitting in the Chairman’s Lounge love Alan. And of course, Alan loves Alan.

But one must wonder how much longer now until Andrew David (never was a shining star anyway) is thrown under the bus. The peasants are looking for a carcass to rip their teeth into so I imagine Mr David will be Alan’s scarification lamb. He as already put his hand up to receive punishment and ‘take one on behalf of the team’. Foolish lapdog.

https://australianaviation.com.au/2022/07/in-full-qantas-exec-andrew-david-responds-to-airlines-problems/
He needs to go under the bus along with the rest of them.
All they do is deny deny deny,it is never their fault & evetybody else is wrong.

[PPRuNeUser0198]

have the financial experience yet to be CEO".

She is responsible for a pretty good fuel hedging strategy and has reduced Covid induced debt by $1.5b, all impressive stuff for the board to look at.

VH did not come from a financial background. She was sales...

And she isn't responsible for full hedging and debt reduction. The teams that do that work are responsible...

[PoppaJo]

They really need a external, with that everyone usually resigns which can only be a good thing, and probably what the company actually needs. It’s no trade secret that this place needs new blood and is craving some form of new direction.

Goyder could pull one of his mates over from Wesfarmers. I mean they are all customer service businesses after all. However it really depends if he is just a puppet and Alan will be the one picking his replacement. That’s the sort of vibe I get with this setup.

[Lead Balloon]

The are all “customer service businesses”. Funny one, PJ!

Qantas is in the business of making a profit. While ever sheeple continue to pay in advance to line up and be treated like ****, Qantas will continue to make a profit and everyone will stay happy.

[unobtanium]

VH did not come from a financial background. She was sales...

And she isn't responsible for full hedging and debt reduction. The teams that do that work are responsible...

wrong, qantas and exec's are soly responsible and deserve full credit for every advantage there department makes, but are fully not responsible for any issues or wrong decision's.

[C441]

wrong, qantas and exec's are soly responsible and deserve full credit for every advantage there department makes, but are fully not responsible for any issues or wrong decision's.
…..And have carefully crafted policy manuals to ensure that ensure that in the event of an incident or poor performance, the buck (not the dollar variety) stops well before a senior executive can be held responsible; except maybe Andrew David who is the 'lucky' individual with responsibilty for the AOC.

[megan]

One extremely happy QF customer on F'book.I will NEVER fly Qantas again.
24 hours late didn’t re do the connections with American Airlines and had no one at the Qantas desks at LAX. If it wasn’t for a wonderful person at American we’d be stuck in LA. Qantas not answering phones and when American finally made contact with then was told to send us back to wait until their desk opened for the 10 pm flight back to Oz for assistance. It is beyond horrendous.Return to Oz and start again? That's one way to get the pax count up and a profit increase, surely a big bonus to whoever dreamt the system up.

Guess AJ is busy cleaning up the mess at his pad.


https://cimg4.ibsrv.net/gimg/pprune.org-vbulletin/828x621/b4ef06b43ffedcf2ec4efb638951e598398214f8_17373f99a088f93f361 f8cb56b157cd6924e4d87.jpg
https://cimg8.ibsrv.net/gimg/pprune.org-vbulletin/828x621/7a1de2c34693ac4d6c0929a41afd38a153c025bf_a87deddaa7770fe4df7 97c93ce4d35f4489f2e76.jpg

[Chris2303]

Guess AJ is busy cleaning up the mess at his pad.

You mean busy paying somebody to clean up the mess???

[cooperplace]

Here on ABC news:

https://www.abc.net.au/news/2022-07-24/qantas-crisis-delay-cancel-aviation-fuel-covid-impact/101262422

is a report of a Q international plane leaving Australia a few weeks back and a litany of stuff-ups causing delays. The pilot speaking anonymously calls himself Tom. I was on that plane. Cap'n Tom announced the aircraft couldn't push back because it didn't have any water! He called for a water truck but it arrived empty!! As passenger I thought, unbelievable, is this the first time they've ever operated a jet? He was plainly frustrated and embarrassed, after all, surely there's someone whose job is to check the oil, water, and tyres: it's not hard. It makes you wonder what else these clowns are forgetting. I won't say the flight number and date because Tom wants to keep his job. Tom, if you're reading this, I feel for you.

[Paragraph377]

Here on ABC news:

https://www.abc.net.au/news/2022-07-24/qantas-crisis-delay-cancel-aviation-fuel-covid-impact/101262422

is a report of a Q international plane leaving Australia a few weeks back and a litany of stuff-ups causing delays. The pilot speaking anonymously calls himself Tom. I was on that plane. Cap'n Tom announced the aircraft couldn't push back because it didn't have any water! He called for a water truck but it arrived empty!! As passenger I thought, unbelievable, is this the first time they've ever operated a jet? He was plainly frustrated and embarrassed, after all, surely there's someone whose job is to check the oil, water, and tyres: it's not hard. It makes you wonder what else these clowns are forgetting. I won't say the flight number and date because Tom wants to keep his job. Tom, if you're reading this, I feel for you.

There has also been a huge increase in hull damage since the mainline ports were outsourced. In particular there has been lots of damage to cargo doors and fuselages, engine cowls and wings from GSE contact. Then there are the incorrect LIR’s, incorrectly loaded ULD’s and stuff ups with catering, water, even the ****ter trucks! And we haven’t even mentioned the customer service issues ranging from lost bags, delayed flights, cancelled These are issues NOT caused by COVID. They are issues mainly caused by Qantas business decisions at the top.

Alan has shaved QF down to the marrow and now it’s the chickens have come home to roost.

[Jack D. Ripper]

It is no secret that the culture in QF Ground ops was pretty sick. I have no doubt that these types of incidents occurred with QF Ground Ops.

However, with the current labour shortage, it can't be good having high levels of inexperience in Ground Handling.

[cooperplace]

These are issues NOT caused by COVID. They are issues mainly caused by Qantas business decisions at the top.

Agree 100%. Airlines blame Covid but our onwards journey on Emirates went extremely smoothly. It must be extremely frustrating for crew when they see basics, like forgetting to fill the aircraft with water, being ignored. And this cost-cutting in the long run will end up costing more than it saves (delays, hull damage, loss of business, etc.)

[Icarus2001]

Airlines blame Covid but our onwards journey…

The ready made excuse across all businesses at present is Covid or Putin. Tell me why lettuce is $7 and ULP varies by 50 cents per litre around the country.

[Paragraph377]

The ready made excuse across all businesses at present is Covid or Putin. Tell me why lettuce is $7 and ULP varies by 50 cents per litre around the country.
You are correct. Joyce played the Government well. He took $2b dollars from the taxpayers and instead of keeping staff employed he culled the workforce by almost one third, ensuring that the books look amazing and corporate bonuses are reactivated. it is outrageous selfish behaviour and his primary concern is himself. Not unusual for a CEO that’s for sure, it’s just that he has done it so openly it is nauseating.

[PPRuNeUser0198]

wrong, qantas and exec's are soly responsible and deserve full credit for every advantage there department makes, but are fully not responsible for any issues or wrong decision's.

Wrong, they are accountable, not responsible. Responsibility lay with the persons that create the outcome. Do the work. The executive are accountable for the outcome.

[PPRuNeUser0198]

The are all “customer service businesses”. Funny one, PJ!

Qantas is in the business of making a profit. While ever sheeple continue to pay in advance to line up and be treated like ****, Qantas will continue to make a profit and everyone will stay happy.

Umm, isn't every listed business in the business of generating profits for their shareholders. Your Super fund depends on those companies generating profits doesn't it?

[PPRuNeUser0198]

There has also been a huge increase in hull damage since the mainline ports were outsourced. In particular there has been lots of damage to cargo doors and fuselages, engine cowls and wings from GSE contact. Then there are the incorrect LIR’s, incorrectly loaded ULD’s and stuff ups with catering, water, even the ****ter trucks! And we haven’t even mentioned the customer service issues ranging from lost bags, delayed flights, cancelled These are issues NOT caused by COVID. They are issues mainly caused by Qantas business decisions at the top.

Alan has shaved QF down to the marrow and now it’s the chickens have come home to roost.

Qantas has been using third-party ground handlers in many ports for decades. Seemed to be no issue then. And, aren't most of the third party ground handlers using ex QF employees anyway? Plus - QF engineers/pilots make errors all the time. Go look at ATSB site... No one is fallible. Insourced or outsourced.

[John Citizen]

Umm, isn't every listed business in the business of generating profits for their shareholders. Your Super fund depends on those companies generating profits doesn't it?


Umm, isn't an airline business all about transporting people ? 🤔

I always thought the AS in QANTAS meant "aerial service" and not "ASTOUNDING SUPER" :uhoh:

[PPRuNeUser0198]

Umm, isn't an airline business all about transporting people ? 🤔

That's what it's doing.

I always thought the AS in QANTAS meant "aerial service" and not "ASTOUNDING SUPER" :uhoh:

There is no "aerial service" if there are no profits...

[walesregent]

There is no "aerial service" if there are no profits...

yes, but more profit doesn’t seem to equal more ‘aerial service’. If we don’t have mechanisms in place to constrain the bottomless appetites of executives and major shareholders we end up with the situation as it stands. Many other industries are very much reliant on a well run aviation sector and have their profits hurt by the soft treatment qantas gets from the government. This is where things like sensible labour laws and regulated service guarantees start to come in.

[Lead Balloon]

There is no "aerial service" if there are no profits...And there are no profits if there is no aerial service, or at least there are no sustainable profits if there is no service that is of sufficient quality to continue to attract customers to sustain the profit.

I want the companies in which I invest to generate sustainable profits. Qantas continues to trade and generate profits on its brand. But its brand is being trashed (and has already been trashed for many of us). Qantas's shareholders must be very relieved at all those stories about all those sheeples who continue to line up to pay in advance to be treated like ****. But I'm guessing that many shareholders get that strong uneasy feeling in the nether regions each time a customer goes public with some horror story.

(I'll dig up some stuff by that pinko, commie, leftie Nobel Prize winner Joseph Stiglitz showing that the singular focus on maximising shareholder value is easy in the short term but wrong in the long run.)

[cooperplace]

aren't most of the third party ground handlers using ex QF employees anyway?

So the ground handlers know what they're doing because they're ex QF? Our aircraft was on the stand ready to push off but with without water. Cap'n Tom called for a water truck and it arrived empty. The ground handlers were clueless.

[Sunfish]

1. The company must maximise profits in the long term. Any idiot can fiddle the books for a few years by cutting staff, postponing maintenance and financial engineering, e.g.: dicking with provision accounts.

2. The cuts were made because the management ******** in charge has the management accounts and accountability set up wrongly (ie: silos). So Mr. ground handling gets a gold star for cost reduction. However Mr. Operations and Mr. Engineering get increased costs for delays and repairs because of ground handling stuff ups. The management speak term for this is called “sub optimisation” as each segment manager seeks their own departments profitability without regard to other departments. The head ******** , Alan Joyce, is responsible for this situation.

3.There will be a measurable cost in the national accounts for this stupidity. It affects QF market share and tourism.

P. S. I chucked bags during a few strikes many many years ago. It is not a completely unskilled task. It requires intelligent pacing and planning to achieve the required accuracy and reliability shift after shift and day after day. It is not a job for the lowest paid.

[blubak]

Qantas has been using third-party ground handlers in many ports for decades. Seemed to be no issue then. And, aren't most of the third party ground handlers using ex QF employees anyway? Plus - QF engineers/pilots make errors all the time. Go look at ATSB site... No one is fallible. Insourced or outsourced.
Australian ports(except the very small ones) used qantas employed ground handlers,overseas ports used 3rd party companies as it made no sense to have their own employees for a small amount of flights.
You will find there are basically no ex QF employees working for the contractors,probably due to the crap pay/hrs being offered.
Anyway,as per usual the denial continues,ex kiwi farmer AD was on radio yesterday claiming the lost bag figures were no worse than pre covid & the call centre wait times are no problem!
I wouldnt have thought it was too hard to read the room but apparently he doesnt give a sh.. about anything except his fat pay packet.

[Australopithecus]

The new model seems to be gaslighting. A lie repeated often and emphatically takes on the patina of truth. Eventually in a Trumpian post fact world the truth is whatever you can be convinced it is. .

[walesregent]

The new model seems to be gaslighting. A lie repeated often and emphatically takes on the patina of truth. Eventually in a Trumpian post fact world the truth is whatever you can be convinced it is. .

They certainly took notes over the last six years. They might find, though, that that is a card that can only be played once. People may put up with up internally drowning in support of their brand of politics, but you watch their outrage if you start blaming them for long queues at security and losing their luggage.

[Jack D. Ripper]

The new model seems to be gaslighting. A lie repeated often and emphatically takes on the patina of truth. Eventually in a Trumpian post fact world the truth is whatever you can be convinced it is. .

Love it! LMAO

If only it WEREN’T true……

[cooperplace]

A lie repeated often and emphatically takes on the patina of truth.

As notably stated by "Joey the Crip", Joseph Goebbels, and he would know.

[aussieflyboy]

Looks like QF is asking executives to help out with loading bags a few days a week.

I’m sure the Swissport bloke on $20 an hour will welcome them with wide arms… expect a few “copped a bag to the face” injuries.

[Paragraph377]

Looks like QF is asking executives to help out with loading bags a few days a week.

I’m sure the Swissport bloke on $20 an hour will welcome them with wide arms… expect a few ‘copped a bag to the face’ injuries.
Perhaps a few 737 flights with a couple of tonnes of freight or 120 heavy Samsonite bags in the rear cargo hold on the tarmac in Darwin? That will have them scurrying back to their air conditioned sanctuaries in Mascot.

[C441]

Looks like QF is asking executives to help out with loading bags a few days a week.
That's probably the only time those particularly QCC (Head office) dwellers will be referred to as executives. Those who see themselves as executives are the ones who are 'volunteering' their staff to confront the bag snatchers….probably whilst they have a coffee meeting in 'The Street' at the 'Campus'.

[Stationair8]

More like a dog trying to make love to a football.

The joy of working on a wet windy tarmac at night time, loading bags on a tight schedule!

[PoppaJo]

I love the bit around the executives working "roster hours". Haha.

Reality is........... 9-5 with 3 hours of breaks, emails, phone meetings is about the best you will get. You won't be seeing any white collars 9pm on a Saturday night.

[Hamley]

Looks like QF is asking executives to help out with loading bags a few days a week.

Great, now I’ll have to wait even longer for my bag

[Australopithecus]

So let me get this straight…they won’t pay a living wage to load bags, but they will pay a management wage to avoid admitting that they were wrong? Sounds about right.

Memo to all QF “management” staff: If you don’t know who is the patsy in the room, it’s you.

[SOPS]

Looks like QF is asking executives to help out with loading bags a few days a week.

I’m sure the Swissport bloke on $20 an hour will welcome them with wide arms… expect a few “copped a bag to the face” injuries.

Are they trained? Do they have a ASIC? Can they live without a Latte for an hour? Do they actually know what a aircraft looks like?

Its a PR joke!!

[RealSatoshi]

Looks like QF is asking executives to help out with loading bags a few days a week.
Here's the thing: If after the promised 3 months, nothing in the business has materially changed for the worse...then they should ALL be made redundant or at best be offered permanent gigs throwing bags.

[Clare Prop]

Does anyone know why QF9 was diverted to Frankfurt? I'm supposed to be coming back on QF10 tomorrow...

[blubak]

Looks like QF is asking executives to help out with loading bags a few days a week.

I’m sure the Swissport bloke on $20 an hour will welcome them with wide arms… expect a few “copped a bag to the face” injuries.
Isnt it only a few days ago the esteemed AD was on the media bandwagon telling us how the lost bag % was no worse than pre covid & how all the claims by employees & unions were 'simply not true'!
1 would be sure theres going to be some more share entitlements thrown the way of a few at the top for thinking up this brain storming idea.

[Potsie Weber]

Does anyone know why QF9 was diverted to Frankfurt? I'm supposed to be coming back on QF10 tomorrow...

Medical diversion.

[Stationair8]

Begs the question, if these Qantas executives can be spared to load bags, what important executive work would they normally be doing?

[aussieflyboy]

Begs the question, if these Qantas executives can be spared to load bags, what important executive work would they normally be doing?

Puppy patting and rainbow making

[Paragraph377]

Begs the question, if these Qantas executives can be spared to load bags, what important executive work would they normally be doing?
Not much - drinking coffee, looking at spreadsheets, counting bonuses, writing pithy reports, grooming their poodles (no, not middle management types) and kissing politicians asses.

[Paragraph377]

Puppy patting and rainbow making
Ha ha you beat me to it!!!

[Lookleft]

Can someone take some video footage of the managers lumping bags, speed it up to 3x and put the Benny Hill Show music to it.