24 hour delay

[ciderman]

A niece of mine is stuck in Athens trying to get home from there to EDI. The flight has been delayed for 18 hours due to the inbound being the subject of a "medical emergency". No more details. She has asked me my opinion about compensation. Anyone any experience of this sort of thing? Hotac all sorted but EZY are almost certain to say it was not their fault. Thought please.

[Alsacienne]

Easyjet have a very easy application form for EU261/2004 compensation form on their website. Simple to fill in, no trick questions, rapid decision. Keep any receipts for 'emergency purchases'. All the best.

[Espada III]

We were delayed 23 hours for the same reason last summer. No compo but fairly rapid reimbursement of expenses from EZY.

[NRU74]

I don’t know whether you can open this link - it’s a very recently published EU case and seems a tad unfair on German Wings but the Court found in favour of the punter.
If you can’t open it I’ll try to cut and paste it and email it.

https://www.thetimes.co.uk/article/duty-on-airline-to-use-all-resources-to-prevent-delay-dx3cd2xcx

[Hotel Tango]

Well of course the question is: How long does it realistically take to change a tyre (if one can be sourced) and how long did it in fact take? I don't know the answer to either of my questions but just wondering if it had some bearing on the decision?

[Johnny F@rt Pants]

In my opinion EZY have looked after her, accommodated her, fed her, watered her etc etc, then passengers should respect that and move on, they should not want compensation on top of all the expenses the airline has already spent on them. Travel insurance kicks in for delays to flights of this duration, therefore a claim to their claim to their insurance company would be in order to cover out of pocket expenses.

[Beavis_]

I found a newspaper article a while back which described what you are entitled to and how to claim. This was when there were flight problems with Ryanair. I'm don't have much legal knowledge and only limited airline knowledge (worked as a computer programmer on a booking system for a airline [just as I type this they have yet another computer problem - now the its the baggage IT system - more cost cutting and cheap labour from outsourcing eh!).

Flight Delays - FT Ryanair Blues*?
[I]—> Passengers can get up to €600 compensation if a flight is delayed, canceled or you are denied boarding. In most cases, the amount will be €250 per passenger.
—> Compensation for delayed flights is only due on flights in the EU or when using an EU airline arriving three hours or more hours late
—> If you accept a full refund and don’t travel, you are not entitled to EU compensation
—> If a flight is cancelled, the airline must offer an alternative flight or full refund
—> If a delay lasts two hours or more, the airline must look after you by providing food and drinks and access to a phone and email
—> If you are delayed overnight, it must give you accommodation and travel to/from the hotel
—> If your flight is delayed by more than five hours and you no longer want to travel, the airline must give you a full refund.
*Financial Times; “Ryanair Blues? This is how to complain” [Helen Dewdney, 18th of August 2018]

I often got delayed flying CPN —> EDI with EasyJet and when I asked they just said something about being a point-to-point airline and therefore not responsible for any problems with other travel connections. So after a few delays I just started flying with KLM who offer a much better service and when I did get delayed they paid for an overnight stay.

Hope this helps.

[DaveReidUK]

I often got delayed flying CPN —> EDI with EasyJet

They kept that route very quiet. :O

[easyflyer83]

The point they were trying to make regarding easyJet is that they would not pay for any missed onward connections from your arrival airport that weren’t part of your itinerary. No airline, KLM included, will leave themselves liable for missed connections that weren’t part of the deal for want of a better term.

EasyJet would provide hotel accommodation for any overnight delay or if that wasn’t possible, reimburse the cost of a hotel.

Regarding your delays on the CPH route, when you look at the flights delayed at an airline you often see it’s the same ones over and over again and often a result of air traffic restrictions that are the bug bear of European aviation. The plane operating that flight will operate the same rotations each week/day before operating the flight, experiencing the same pinch points. Not an excuse just a bit of background info.

[Beavis_]

Sounds very much like an answer I would expect from EasyJets public relations department!

My travel connection was the last train from Edinburgh and I was expected at work the next day, therefore since the company was paying for the flights I just started using another more reliable airline (KLM). The EasyJet flight seemed to get delayed about a third of the time, but the two KLM flights (in and out of Schiphol) almost always ran on time.

[easyflyer83]

That is what I’m saying. From experience, delayed flights at any given airline tend to be the same recurring delays. KLM of course will have delays and you’ll probably find that their delayed flights are often the same recurring flights.

I should say that I have absolutely nothing to do with easyjet’s public relations department. For the customer a delay is a delay but for those on here it’s interesting to highlight this kind of stuff.

[BusBoy]

An A320 does not have the range for that flight

[Espada III]

Pardon?

A320 not enough range for EDI - ATH? Rubbish. A320s fly from the UK to Egypt so Scotland to Greece is easy peasy..

[Hotel Tango]

An A320 does not have the range for that flight

What utter cock! Where the heck did you get that from? They fly the route twice a week with the Airbus A320. You can even see a record of all the flights on FR24.

[easyflyer83]

They are referring to one poster saying he used easy between EDI and CPN (he meant CPH)

[Hotel Tango]

They are referring to one poster saying he used easy between EDI and CPN (he meant CPH)

In which case they should make that clear, especially when replying to a post that's already 24 hours old!

[easyflyer83]

Well I managed to keep up, why couldn’t you?

[Piper.Classique]

Or you could just write out the name of the airport. Save those of us who only know the ICAO codes from having to look it up.

[easyflyer83]

To be fair, IATA codes are much easier to have a stab at than ICAO codes. It is an industry based forum so using codes isn’t really that outrageous.

Failing that, just google it. That’s what I do.

The guy made a simple spelling mistake that’s it.

[DaveReidUK]

To be fair, IATA codes are much easier to have a stab at than ICAO codes. It is an industry based forum so using codes isn’t really that outrageous.

I think it's the "having a stab at" (either the keyboard or one's memory) that's the problem. :O

[ericsson16]

A niece of mine is stuck in Athens trying to get home from there to EDI. The flight has been delayed for 18 hours due to the inbound being the subject of a "medical emergency". No more details. She has asked me my opinion about compensation. Anyone any experience of this sort of thing? Hotac all sorted but EZY are almost certain to say it was not their fault. Thought please.
Tell your niece to take the X96 bus down to Piraeus and sail away.bon voyage.

[Hotel Tango]

Well I managed to keep up, why couldn’t you?

Probably because I'm not from Manchester.

[S.o.S.]

Oi - stop it.
You've both been here long enough to know the rules. Sometimes people post incomplete or inaccurate info. Sometimes people don't follow all the leads in the thread.

Don't start sniping like children because the 'naughty step' of the cabin is outside.

[easyflyer83]

I was merely explaining where the miscommunication was. Check post number 15. I didn’t meant anything by it.

What is more of and issue here is someone addressing people with ‘oi’. Disappointed.

[Hotel Tango]

Just a bit of fun S.o.S. Nothing malicious intended.

[businessair75]

I must say S.o.S, I was taken aback by your attitude. Your tone was not really warranted.

[Beavis_]

"Nothing malicious intended" - no worries ;-)

[Alsacienne]

Being a member of forums where an awful lot more sniping - and nastier - seems to go unchecked, it's good to see active and friendly moderation on this site. Thanks SOS.

[Hotel Tango]

OMG, now some of you guys are having a pop at S.o.S! Personally I took the moderator's post and choice of text as a friendly reminder and nothing more. I'm truly shocked by the resulting responses from easyflyer83 and businessair75. Chill guys!

[Cymmon]

I back Alsacienne and Hotel Tango. Ive had dealings with S.o.S, very professional and fair..

[bigal1941]

A quick question if I may, Son and family have checked in Manchester for a flight to Cancun by Thomas Cook, Holiday is booked with TUI. They have been informed that there is a 24 hour delay due to the aircraft going tech. So far the have been looked after very well, airport hotel and all meals plus what appears to be compensation under EU 261/2004 regs,

They are going to lose at least 1 day of their 10 day holiday as a result, therefore is the compensation purely for the the Thomas Cook flight ( MT 2950 ) flight delay ? and if so is their claimable compensation for the lost day of their holiday from TUI. Your opinion please, and thanks in advance. Alan

[bigal1941]

Travel Insurance will cover a 24 hour delay