CX reality check

[Air Profit]

Yes, I would be cutting pay and benefits as well.....makes perfect sense. :rolleyes:

https://www.zerohedge.com/news/2018-09-06/these-are-cities-most-uber-wealthy-people

[unitedabx]

Without doubt CX Management have a difficult task trying to justify paycuts for pilots in Hong Kong as prices and earnings skyrocket in the most expensive city on the planet. But from on high a 10% cut has been decreed. If your pilots are operating at 100% efficiency already how can you achieve this. The only way is to cut remuneration. Other departments outside FOP have been cruising for the past 10 years or so a 70-75% efficiency, so job cuts and package freezes can be implemented to get that 10% improvement. But not FOP's. Worse, if you cut pilots pay, more will leave for greener pastures putting more pressure on the remaining crews to perform above 100%. The short term answer, now faultering, was to employ hundreds of inexpensive teenagers to fill the seats when the captains were resting. This has backfired with these young men and women accepting the free training then jumping to RHS positions with airlines that care and offer real careers, not accountancy bottom lines. A bold new acceptance of reality is required to address all these problems. Sadly, the real world and the world according to Swire's do not coincide.

[main_dog]

The short term answer, now faultering, was to employ hundreds of inexpensive teenagers to fill the seats when the captains were resting. This has backfired with these young men and women accepting the free training then jumping to RHS positions with airlines that care and offer real careers, not accountancy bottom lines. A bold new acceptance of reality is required to address all these problems. Sadly, the real world and the world according to Swire's do not coincide.

Spot on.

md