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ExGrunt
13th Jun 2018, 14:18
Taking a flight on KLM with a lot of baggage over the value limit for coverage by the carrier. In these circumstances you can make a Special declaration of Interest. The relevant part of the conditions of carriage is:

10.2.3 Special Declaration of Interest
(a) For all Checked Baggage with a value that exceeds the liability limits in the event of destruction, loss, damage or delay, as defined by the Convention, Passengers can either purchase insurance coverage prior to the journey or, when handing over the Baggage to the Carrier, make a Special Declaration of Interest limited to a certain amount. In this case, a surcharge made known upon request, must be paid by the Passenger. Compensation will be paid in accordance with the provisions of Article 19.
(b) The Carrier reserves the right to verify the adequacy of the value declared with the value of the Baggage and the contents thereof.
(c) All Special Declarations of Interest must be made by the Passenger to the Carrier prior to the Check-in Deadline. The Carrier may refuse any Special Declaration of Interest if a Passenger does not comply with the afore mentioned time limit. The Carrier also has the option of capping the level of the declarations. The Carrier also reserves the right to prove, in the event of damage, that the amount declared was higher than the Passengerís genuine interest at the time of delivery.
(d) All the relevant information regarding this Special Declaration of Interest and surcharge specified in Article 10.2.3 above can be obtained from the Carrier.

However, every attempt to contact KLM to get the 'relevant information' is met with a blank 'dunno mate'. Does anyone know how to make an SDI?

Thanks

EG

RAT 5
13th Jun 2018, 15:08
Are you trying to contact KLM in UK and being met with the 'dunno mate' answer? Call +31 20 4747747 and speak to their head office customer service. If they don't know then you are indeed struggling. But they should able to be to connect you to someone who does.