MightyGem
11th May 2018, 19:45
To all those trying to get, or waiting for payment:
We took our granddaughter to Lapland in December 2016. There was a 12 hour delay for the return flight due to an aircraft fault. The tour company(surprisingly) quickly paid us compensation. About 70% of what we were entitled to. Small planet quickly agreed to pay me the rest in January 2017 and it would be paid by June.
June came and went...no money. It still hadn't been paid by January of this year.
Someone on Facebook told me to go to Aviation ADR(Alternative Dispute Resolution for Aviation) for help. Small Planet is registered with them. They told me my complaint was valid and they would take it on. Small Planet paid up this week.
ADR's website is here:
https://www.aviationadr.org.uk
You can register a complaint by clicking on New Complaint>Make Online Complaint/Download a Paper Complaint Form.
If, like me, Small Planet has already agreed to pay, but hasn't, when you get to the question: "Did They Reject Your Complaint", answer, "No" otherwise you can't proceed any further.
I think that without ADR's help, I would still be waiting.
We took our granddaughter to Lapland in December 2016. There was a 12 hour delay for the return flight due to an aircraft fault. The tour company(surprisingly) quickly paid us compensation. About 70% of what we were entitled to. Small planet quickly agreed to pay me the rest in January 2017 and it would be paid by June.
June came and went...no money. It still hadn't been paid by January of this year.
Someone on Facebook told me to go to Aviation ADR(Alternative Dispute Resolution for Aviation) for help. Small Planet is registered with them. They told me my complaint was valid and they would take it on. Small Planet paid up this week.
ADR's website is here:
https://www.aviationadr.org.uk
You can register a complaint by clicking on New Complaint>Make Online Complaint/Download a Paper Complaint Form.
If, like me, Small Planet has already agreed to pay, but hasn't, when you get to the question: "Did They Reject Your Complaint", answer, "No" otherwise you can't proceed any further.
I think that without ADR's help, I would still be waiting.