rans6andrew
14th Dec 2017, 17:44
I have a strange issue with using my new mobile phone to access the free Wifi in one of the chains of shops in the UK. Their system access perfectly well from the connecting and www access point of view but it wrongly identifies me as Stacey.
I got the new phone, with a new Sim EE card and number, in July. The first time I went into the store with it it connected to the Wifi without me having to go through the registration process and immediately came up with "Welcome back Stacey" on the screen. Seemed a bit odd at the time.
So I thought about it a bit and then called EE. They are adamant that the new phone number I have is just that, a new number which has not been issued to anyone before. So, I called the dealer that sold me the phone, they are equally adamant that the new phone I bought is exactly that, brand new, not refurbished or returned from another customer.
In October, when my old phone contract ended I canceled the contract and got the number transferred (just the number, I didn't have to change the Sim card) to my new phone contract with EE. The Wifi network in the supermarket still thinks I am Stacey.
Can anyone tell me what part of my phone/sim/number is used by the supermarket Wifi to identify the user of the phone? Their customer services people can't tell me this bit of information and they can't tell me how to get my own login name to replace Stacey when they welcome me. I did not have any nuisance calls while using the new number for a couple of months except for the odd "wrong number" but I did get some texts offering Stacey a phone upgrade.
Either EE or the phone dealer must be telling porkies, something I have has been in circulation before.
I got the new phone, with a new Sim EE card and number, in July. The first time I went into the store with it it connected to the Wifi without me having to go through the registration process and immediately came up with "Welcome back Stacey" on the screen. Seemed a bit odd at the time.
So I thought about it a bit and then called EE. They are adamant that the new phone number I have is just that, a new number which has not been issued to anyone before. So, I called the dealer that sold me the phone, they are equally adamant that the new phone I bought is exactly that, brand new, not refurbished or returned from another customer.
In October, when my old phone contract ended I canceled the contract and got the number transferred (just the number, I didn't have to change the Sim card) to my new phone contract with EE. The Wifi network in the supermarket still thinks I am Stacey.
Can anyone tell me what part of my phone/sim/number is used by the supermarket Wifi to identify the user of the phone? Their customer services people can't tell me this bit of information and they can't tell me how to get my own login name to replace Stacey when they welcome me. I did not have any nuisance calls while using the new number for a couple of months except for the odd "wrong number" but I did get some texts offering Stacey a phone upgrade.
Either EE or the phone dealer must be telling porkies, something I have has been in circulation before.