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positionalpor
8th Aug 2017, 07:38
https://www.linkedin.com/pulse/how-you-treat-your-employees-determine-fate-company-brigette-hyacinth?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-7-Unknown&midToken=AQE6XB2nWwnC-g&fromEmail=fromEmail&ut=0VNWBffmXZ1nU1http://https://www.linkedin.com/pulse/how-you-treat-your-employees-determine-fate-company-brigette-hyacinth?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-7-Unknown&midToken=AQE6XB2nWwnC-g&fromEmail=fromEmail&ut=0VNWBffmXZ1nU1

Xwindldg
8th Aug 2017, 08:14
The grass isn't greener at Virgin, same type of c###s running the place.

Basil
8th Aug 2017, 08:52
I do think that Ms Hyacinth is stating the bleedin' obvious - or it should be to an experienced manager.
Having said that, her comments are well worth repeating but that little maxim of Branson's is a trite oldie. Being nice to your employees is good but coming along and cherry-picking legacy operators established routes is even better ;)

Strewth
8th Aug 2017, 09:22
Original URL below copy and pasted URL (spaces in https intentional as coding is legible):

h t t p s ://www.linkedin.com/pulse/how-you-treat-your-employees-determine-fate-company-brigette-hyacinth?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-7-Unknown&midToken=AQE6XB2nWwnC-g&fromEmail=fromEmail&ut=0VNWBffmXZ1nU1

At the bottom of Reply to Thread
Click Go Advanced, this opens additional iconography
Click on Prune Earth symbol/ link symbol
A box appears reads: Please enter the URL of your link: http://
Delete the http:// and paste your URL
See below, spaces in [U R L are to make coding legible :

[U R L="https://www.linkedin.com/pulse/how-you-treat-your-employees-determine-fate-company-brigette-hyacinth?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-7-Unknown&midToken=AQE6XB2nWwnC-g&fromEmail=fromEmail&ut=0VNWBffmXZ1nU1"]https://www.linkedin.com/pulse/how-you-treat-your-employees-determine-fate-company-brigette-hyacinth?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-7-Unknown&midToken=AQE6XB2nWwnC-g&fromEmail=fromEmail&ut=0VNWBffmXZ1nU1[/U R L]

Delete the second URL script after the first =0VNWBffmXZ1nU1"] and before [/U R L], ie everything between: ] and [ the bit below:

h t t p s://www.linkedin.com/pulse/how-you-treat-your-employees-determine-fate-company-brigette-hyacinth?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-7-Unknown&midToken=AQE6XB2nWwnC-g&fromEmail=fromEmail&ut=0VNWBffmXZ1nU1

Should now look like this:

[U R L="https://www.linkedin.com/pulse/how-you-treat-your-employees-determine-fate-company-brigette-hyacinth?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-7-Unknown&midToken=AQE6XB2nWwnC-g&fromEmail=fromEmail&ut=0VNWBffmXZ1nU1"][/U R L]

Between the opposing square brackets ][ call it what you will at the end of the coding:

How you Treat your Employees will determine the FATE of your company!

[U R L="https://www.linkedin.com/pulse/how-you-treat-your-employees-determine-fate-company-brigette-hyacinth?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-7-Unknown&midToken=AQE6XB2nWwnC-g&fromEmail=fromEmail&ut=0VNWBffmXZ1nU1"]How you Treat your Employees will determine the FATE of your company! [/U R L]

Without the spacing I added to the URL it will look like this:

How you Treat your Employees will determine the FATE of your company!
(https://www.linkedin.com/pulse/how-you-treat-your-employees-determine-fate-company-brigette-hyacinth?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-7-Unknown&midToken=AQE6XB2nWwnC-g&fromEmail=fromEmail&ut=0VNWBffmXZ1nU1)

Strewth
8th Aug 2017, 09:25
UICK6CI1hTA
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BusyB
8th Aug 2017, 10:32
Next is when you sell your company and get out of the Airline business!!!

Shot Nancy
8th Aug 2017, 10:41
Wow,

I fly with people who have come from QF, EK, VS, CX etc.
The paradigm has shifted.
There are no more airlines. They are just a business and if you are at the coal face you are a cost unit, a liability that must be reduced.
QF have mastered the "“turn off” your employees" shift and CX are working on it at flank.

P.S. "Dad, what's coal"?

pax britanica
8th Aug 2017, 11:19
Shot Nancy
You have summed up the modern world very well. Worse in some ways than stereotypical stories of Mill Owners in t'North (of England) . The them and us divide is very very much there and people, be the shelf stackers or A380 Captains as you say are just a cost to be cut.

of course this comes through in the awful customer service we so often get but the people at the top move on to the next victim before the damage they do becomes too apparent.

Dan Winterland
8th Aug 2017, 16:19
If I see this one more time, I'm going to puke. I was one of his employees just prior to 9/11 and he had no compunction in making the surplus (including me) redundant. A lot of Virgin employees were treated like garbage at the time, morale was rock bottom and we didn't give a sh!t about the company, let alone the customers. As result, the company suffered.

Trafalgar
8th Aug 2017, 18:21
Dan, according to mates there now, they learned from that and have improved accordingly. Something that never seems to happen here at CX.

anxiao
8th Aug 2017, 18:42
BusyB, I remember in the mid 1980s when we were invited to drinks with Sir Adrian Swire that he mused to a group of us, "You know, I think we may be out of the airline business by 2025".

Such visionary planning is what kept the Swires ahead of the rest, until the third generation after Sir John showed that they had no clue about visionary planning, and only understood the platitudes of their management studies at Fontainbleu.

Swires never really understood that you needed the absolute best of Chinese directors to handle the transition to the Asian century. They wouldn't pay for them, they did not trust those who were smarter than London, so they got the mercantilist mediocracy that we have seen over the last few years.

Old Sir John must be up to 10 RPM in his grave.

BusyB
8th Aug 2017, 18:46
anxiao

That shows the difference between then and now. What Swires bother to take an interest now. Its as if the parents have left the kids to play with the trainset and couldn't care what happens to it. All our Directors and Pilot managers behave like spoilt children.

Strewth
9th Aug 2017, 01:31
True Love (https://www.bloomberg.com/news/articles/2017-07-28/branson-cedes-virgin-atlantic-control-to-safeguard-true-love) Bloomberg 280717

Branson Buffett (https://qz.com/1041083/richard-branson-has-sold-a-controlling-stake-in-virgin-atlantic-the-airline-he-founded-in-1984/) Quartz 280717

Dan Winterland
9th Aug 2017, 04:11
Dan, according to mates there now, they learned from that and have improved accordingly. Something that never seems to happen here at CX.

They didn't. They made a whole batch more redundant in the GFC. And I still have lots of mates at VS. They complain as much as we do.

spannersatcx
9th Aug 2017, 13:53
sounds familiar 500 job cuts at Virgin! (https://www.flightglobal.com/news/articles/virgin-atlantic-to-cut-500-jobs-in-restructuring-414189/)

Dan Winterland
10th Aug 2017, 01:44
It's their time to win too!

cxorcist
10th Aug 2017, 04:12
Meanwhile, Delta is making money hand over fist while treating their employees with sincere respect and industry leading pay and benefits. Their product continues to improve while the network grows into new routes and hubs. I don't hear any of the belly aching you hear incessantly from CX. Instead of summer courses at Stanford GSB, maybe our execs ought to be doing internships in Atlanta. Honestly, they would probably learn a lot more about how to properly run an airline.

Trafalgar
10th Aug 2017, 21:59
As Rod said a while back: CX will keep pushing until the pilots push back. That is why other airlines treat their pilots better: they know that their pilots will push back....

Farman Biplane
10th Aug 2017, 23:56
And then the pilots vote out the AOA Pres that was pushing back!
Perhaps there are more than just a few million dollar morons in our midst.

Strewth
11th Aug 2017, 02:10
Instead of summer courses at Stanford GSB...

Crawl before you can walk, Atlanta's next summer.

Strewth
15th Aug 2017, 15:51
VA 7 year puzzle (http://www.afr.com/brand/chanticleer/are-virgin-australias-growing-pains-over-20170810-gxt6i4) AFR 100817

t_cas
16th Aug 2017, 08:03
Paywall. Please post article.

Strewth
16th Aug 2017, 11:25
Are Virgin Australia's growing pains over?

Chanticleer Aug 10 2017 at 3:52 PM Updated Aug 10 2017 at 4:19 PM

http://www.afr.com/content/dam/images/g/s/5/f/j/j/image.related.afrArticleLead.620x350.gxt6i4.png/1502345978257.jpg
Virgin Australia CEO John Borghetti could not afford another bad year. Janie Barrett


It was the quarter John Borghetti badly needed.

A pick-up in corporate travel in the domestic market in the final months of the financial year and capacity cuts helped the Virgin boss contain a blowout in losses in the third quarter. Importantly, there is now evidence Virgin has its balance sheet under control as it slashes debt and turns cashflow positive for the first time in five years.

Borghetti could not afford another bad year. Despite the airline's transformation into a serious competitor against Qantas, concerns about the airline's deteriorating cash position spilled over into the board-room last year and the weak performance peaked in the third quarter when losses widened dramatically after the withdrawal of Virgin's budget carrier Tigerair from Bali, a cyclone in Queensland and unfavourable currency movements.

There is now light at the end of the tunnel. Virgin's $3.7 million underlying pre-tax loss was better than the $18 million analysts expected. The market is tipping an $80 million underlying profit this year. The pick-up in domestic trading has continued into the first quarter, Virgin's international business is now profitable (just) as it refocuses its attention on Asia and North America and the bean-counters have found an additional $50 million in costs to strip out each year.

There is no dressing up the fact Virgin still has a way to go following years of heavy investment, a crippling capacity war with Qantas and subdued demand for domestic travel. By comparison, Qantas is expected to post a $1.4 billion profit when it reports full-year results later this month.

Borghetti puts this down to growing pains. He says the airline is the fourth phase of its seven-year life. The first was the investment phase where he poured billions into turning a budget airline into a full-service carrier. This was followed by the battle phase when Qantas fought back in a bitter capacity war. The third phase was the repair job when Virgin raised more than $1 billion from shareholders to recapitalise its balance sheet. Borghetti says the fourth phase is getting the airline on the path to sustainable earnings growth.

"People forget airlines take a while to get going," Borghetti told this column. "This airline has really only been going for six years. We went through that period of heavy investment, we then had to suffer the war [with Qantas]. You dust yourself off, you get up and you say right we've earned the right to exist, it is now time to recapitalise the company and start getting our debt down."

That narrative has been a hard sell given the repositioning of Virgin has taken longer to produce results than originally expected. Before Thursday's results, there were five "sell" and two "hold" recommendations on the stock. But analysts were upbeat about the fourth quarter performance even though the leisure travel market still has not picked up.

Virgin paid down $839 million in debt last year and its $34.3 million positive free cash flow is a $126.4 million improvement on last year. It is ramping up the cost savings, with $350 million per annum now expected by the 2019 financial year compared to $350 million previously.

With the balance sheet healing, Virgin needs to show it can turn a profit without further capital injections from its big airline shareholders. This would be difficult anyway given the restrictions on Chinese capital outflow which would impact two of its shareholders and Etihad's financial difficulties.

A solid 2018 financial year also means Borghetti, 61, can think about retiring after seven years transforming the airline. The board will need to find a successor though and there are no obvious internal candidates after Borghetti's number two, John Thomas, departed after just a year in the job. Tigerair boss Robert Sharpe is a strong contender to replace Thomas but is not necessarily CEO material although there would be plenty of external candidates vying for the job.

Virgin's results also point to an improvement in the domestic airline market, which is good news for Qantas. Both Virgin and Qantas are behaving rationally in the domestic market which will mean some airfare rises for consumers. But, their investors will not be complaining.

[email protected]
Virgin Australia growing pains (http://www.afr.com/brand/chanticleer/are-virgin-australias-growing-pains-over-20170810-gxt6i4) AFR 100817