ExXB
9th Mar 2017, 16:18
... is here https://ec.europa.eu/transport/sites/transport/files/2017-03-09-information-note-air-passenger-rights-on-claim-agencies_en.pdf
As mentioned in Section 7.1 of the Commission Interpretative Guidelines on Regulation (EC) No 261/20043, a passenger has the right to decide whether he/she wants to be represented by another person or entity, or not. However, a number of allegations of incorrect practices and misbehaviour by some claim agencies have been brought to the attention of the Commission.
Caveat Emptor
As mentioned in Section 7.1 of the Commission Interpretative Guidelines on Regulation (EC) No 261/20043, a passenger has the right to decide whether he/she wants to be represented by another person or entity, or not. However, a number of allegations of incorrect practices and misbehaviour by some claim agencies have been brought to the attention of the Commission.
Caveat Emptor