Hotel Tango
25th Aug 2016, 15:22
We often see tales of woe on these pages. To balance things out a little, yesterday I was on an Eurowings flight from HAM to DUS which incurred a 90 minute technical delay. Passengers were regularly kept informed of developments by EWG via the handling company ground staff. Once we boarded the Captain apologised and again fully briefed the passengers on the reasons for the delay and the outcome. Once airborne a sandwich and refreshments were provided free of charge as a token of compensation for the delay. All very professionally and courteously handled. Well done Eurowings.
[The reason for the delay, and we could all even laugh about it, was that upon his walk-around the captain spotted something odd on the rudder. He was unable to ascertain if it was some sort of damage or not. Maintenance personnel were called to make an assessment. Unfortunately it took some time to get the right equipment to the aircraft for an engineer to take a close look. Finally, close inspection revealed it was bird dropping (presumably a large bird)! It was cleaned and off we went! As the captain said, "better to be safe than sorry".]
[The reason for the delay, and we could all even laugh about it, was that upon his walk-around the captain spotted something odd on the rudder. He was unable to ascertain if it was some sort of damage or not. Maintenance personnel were called to make an assessment. Unfortunately it took some time to get the right equipment to the aircraft for an engineer to take a close look. Finally, close inspection revealed it was bird dropping (presumably a large bird)! It was cleaned and off we went! As the captain said, "better to be safe than sorry".]