Who handles who? 2015

[Habana2118]

As we approach the Summer 2015 season and various contracts having changed or changing hands maybe this would be a good time to update the "Who handles who" thread for 2015...

[kjsharg]

Menzies Aviation -

Iraqi Airways
Icelandair
TAP Portugal
FlyBe
British Airways
Aurigny Air Services
Aer Lingus
Easyjet
American Airlines (Ramp)


Swissport -

Virgin Atlantic
Ryanair
PIA
Germanwings
Lufthansa
Swiss
SAS
Etihad
Aegean
Air Canada Rouge
Air Transat
Air Malta
Finnair
Delta
EgyptAir
Norwegian
Germania
Onur Air
Pegasus
Qatar
Singapore
Monarch
Small Planet
Saudi
United
Thomas Cook
Thomson
US Airways



ASIG

Air France
KLM


WFS

Turkish Airlines
Brussels Airlines

Dnata

Cathay Pacific
Emirates

Jet2.com

Jet2



Please correct me if im wrong

[harer92]

Swissport MAN

Adria Airways
Aegean Airlines
Air Malta
Air Transat
Austrian Airlines
Balkan
Belavia
British Midland Airways bmi (Ending MAN flights)
Delta Air Lines
Eastern Airways
EgyptAir
Etihad Airways
Finnair
Freebird Airlines
Germania
Germanwings
Lufthansa
Monarch Airlines
Norwegian
Onur Air
Orbest
Pakistan International Airlines
Pegasus Airlines
Qatar Airways
Ryanair
SAS - Scandinavian Airlines
Singapore Airlines
Small Planet
Swiss International Air Lines
Thomas Cook Airline (Aviator from 1st April)
Thomson Airways
United Airlines
US Airways
Virgin Atlantic Airways
Virgin Little Red (Ending MAN flights)

[figgi_gsm]

EDI

Swissport:

Ryanair
Cityjet
Flybe (starts 29th March)
American
Atlantic Airways
Virgin Atlantic Little Red
KLM
Air France
Iberia Express
Thomson
Air Canada Rouge
Norwegian
Edelwiess
SAS
Balkan Holidays
Brussels Airlines
Adhoc Charters
MOD Flights

Menzies:

Jet2
British Airways
Easyjet
Lufthansa
Germanwings
United
Loganair
Qatar Airways
Turkish Airlines
Aer Lingus Regional


Cargo:
Menzies:

DHL
TNT
Star Air (UPS)
Jet2 (Royal Mail)
West Atlantic (Royal Mail)
Titan Airways (Royal Mail)
Loganair
BenAir

Signature:
Business jets

**Etihad contract, still TBD**

[The96er]

Interesting that Iberia Express and American have opted for Swissport at EDI. A future direction for the BA contract perhaps !? ;)

[strawberry Ribena]

Lgw

Menzies

Air malta
Aurigny
Aer lingus
Iraqi airways
Swiss
Turkish (until July)
Titan
Iberia express
Easyjet

Aviator
Norweigan
Thomas Cook
Freebird
Onur air
Air Arabia
Wow
Air Baltic
Air europa
Ukraine
Aegean
Air transat
Royal air Maroc
Flybe
Meridiana
Small planet
Belavia
Caribbean
Tap


Swissport

Garuda
Virgin
Ryanair
Tunisair
Thomson airways
Icelandair
Vietnam Airlines
Vuelling


Airline services

Monarch
Germania
Turkish Airlines (July)

Dnata

Emirates

[LandingConfig]

Anyone have GLA?

[figgi_gsm]

BA just signed a further extension with Menzies apparently.

[Bigbluebroxi]

GLA

Swissport

Thomas Cook
Virgin Atlantic
Air Transat
Emirates
United
American/US Airways
Ryanair
KLM
Wizz
Germanwings
Lufthansa
OnurAir
Pegasus
Freebird
Easyjet (Smart Handling)
Fedex
Air Malta
Balkan

Menzies

Flybe
Thomson
AerLingus
BA
IcelandAir
Jet2
CityWing
Nikki
Loganair

[mulag]

Its Rumoured American are going to Swissport at Man

[tony2574]

Anyone have Heathrow ?

[Habana2118]

Or BRS, EMA and BHX?

[Good_To_Go]

BHD

Swissport

Flybe
British Airways
Citywing
Linksair
KLM
Vuelling

Menzies

Aer Lingus

[The96er]

Vueling to be handled by Menzies at MAN.

[kasuga]

BHX

Swissport:
lufthansa
Klm
Air france
Emirates
PIA
Ryanair
Flybe
Vuelling
Norwegian
Small planet
Aer lingus/EI regional
Swiss (from may)
Austrian
Thomson
Germanwings
SAS
Freebird
Aegean
Air malta
Eastern

Menzies :
Monarch
United

Aviator:
Turkish
American airlines
Icelandicair
Sn brussels
Thomas cook
Turkmenistan

[handler]

Hi Guys, I am looking for updated list "who handles who at LHR " any assistance very much appreciated.

[Matt4]

NCL

Aviator
BMI Regional
Easyjet
Air Malta
Flybe
Eastern Airways
Onur Air

Swissport
Aer Lingus
Air France
British Airways
BH Air
Citywing
Emirates
Germanwings
Jet2.com (Ramp)
KLM
Pegasus Airlines
Ryanair
Scandinavian Airlines
Thomas Cook
Thomson
United Airlines (Starts 23rd May)
Wideroe

Samson Aviation
All VIP and Private Flights

Jet2.com
Jet2

[DashQ4]

Does anyone know if easyJet are staying with Menzies at LGW for the full renewal term or dumping them?

[ibrahim_gezici]

if you are not asking only for UK area i would like to share my informations too :)

IST Airport.


HAVAŞ

British Airways
Qatar Airways
Adria Airways
Ukrain int Airways
Pegasus airlines(only ist airport)
Air Moldova
Air Algerie
Air France
KLM
Aeroflot
Turkmenistan Airlines
Somon Air
Tarom
Middle East Airlines
Etihad
LOT
Saudi Arabian Airlines
Libyan Airlines
Iberia

Çelebi
Alitalia
Air serbia
Zagros Airlines
Onur Air
Lufthansa
Swiss
Korean
Austurian airlines
Fly Emirates
AtlasGlobal
china southern airlines

TGS

All Turkish Airlines fleet


those are as far as i know.

[Ihadadream]

Is it me, or is the cycle moving again? It seems Menzies is on the losing side of the game right now if they are outside of Heathrow?

[figgi_gsm]

Menzies have won the Etihad contract at EDI.

[strawberry Ribena]

Turkish Airlines moving from menzies to Airline Services from July

I wonder who will be their next contract loss...

[TechProblem]

WFS

Jet2.com underwing.

Fedex Push back.
Fedex do the loading and ops themselves.

[kasialec82]

LHR
SAS
Virgin Little Red
Kuwait Airways (might be going soon)
Bulgaria Air
Royal Air Maroc
Air Astana
Etihad
Aeroflot
Transaero
Arik
Royal Brunei (going to Cobalt this month)
Air Serbia
Air Algerie

[kasialec82]

LHR
SAS
Virgin Little Red
Kuwait Airways (might be going soon)
Bulgaria Air
Royal Air Maroc
Air Astana
Etihad
Aeroflot
Transaero
Arik
Royal Brunei (going to Cobalt this month)
Air Serbia
Air Algerie

[Sw1993]

Bristol

Menzies

Aerlingus
Aurigny
Thomas Cook
Jet2
Titan

Swissport

Easyjet - contract up end of the year
Bmi Regional
Ryanair
Thomson
Klm
Brussels Airlines
Blue Islands
Balkan Holidays
Austrian Airways
Air Malta

Wizz Air - Yet to be announced

[backtrack_32]

Menzies MAN

Vueling

[WorkSmart]

How about Liverpool any inputs?

[groundhogbhx]

I've just heard that ZB at BHX are moving to Aviator on 27th July when Menzies close, hopefully the staff will transfer as well.

[WorkSmart]

SAS has moved their contract to swissport in LHR.

[strawberry Ribena]

Rumours circling Menzies is to offload all airlines at lgw.

Only keeping easyjet.

[edi_local]

SAS has moved their contract to swissport in LHR.

Everything apart from Economy Class check in, which is still handled by ASIG and part of their common check in set up.

[strawberry Ribena]

Just out of curiosity- at lhr, how can one handling agent look after just one class of an airline and not the entire product? What's the logic?

Thank you

[Mooncrest]

Leeds Bradford. Jet2.com are entirely self-handling. Swissport handle the other airlines which are Flybe, Monarch, Thomson, KLM, Stobart, Ryanair, Loganair, easyjet, BH Air and Eastern. Swissport staff also drive the airside buses.

Multiflight look after private and executive flights.

[Habana2118]

I see Germania has moved from Swissport to Airline services at LGW, Swissport lost so much since this time last year!

[The96er]

Would seem that at LGW and MAN, where previously Swissport and Menzies were dominant, both have been proved to be incapable of handling multiple contracts at any one time as neither have the ability to a) negotiate contracts with meaningful returns and b) To execute long term forward planning as regards staffing and equipment. Expect to see the future of U.K handling to be broken up into lots of smaller handling outfits.

[backtrack_32]

At man you have Menzies who struggle with the unrelenting grief from flybe, off schedule tech etc... Swissport who lost tcx and nearly lost Tom and zb but seem to have sorted them for now, asig who just struggle with doing Klm and air France, samara just doing El and Cathay, aviator under pressure with tcx and wfs asking all the other agents to help them with jet2 as they are struggling. Maybe it's about time the agents got together and started charging the airlines more. But from what I see at man, too many agents are there and just undercut each other.

[figgi_gsm]

EDI (UPDATE 5 July 2015)

Swissport:

Ryanair
Flybe
American
Atlantic Airways
Virgin Atlantic Little Red
KLM
Air France
Iberia Express
Thomson
Air Canada Rouge
Norwegian
Edelwiess
SAS
Balkan Holidays
Qatar Airways (from 20th July)
Brussels Airlines
Adhoc Charters
MOD Flights

Menzies:

Etihad
Jet2
British Airways
Easyjet
Lufthansa
Germanwings
United
Loganair
Qatar Airways (until 19th July)
Turkish Airlines
Aer Lingus Regional


Cargo:
Menzies:

DHL
TNT
Star Air (UPS)
Jet2 (Royal Mail)
West Atlantic (Royal Mail)
Titan Airways (Royal Mail)
Loganair
BenAir

Signature:
Business jets

**TBD, CSA Czech Airlines (starts 14th July)

[edi_local]

Just out of curiosity- at lhr, how can one handling agent look after just one class of an airline and not the entire product? What's the logic?

Thank you

LHR T2 is all set up in zones where various airlines are organised by handling agent. So all the Lufthansa group, plus EI, FI and 4U are together and handled fully by Menzies (apart from the OU ticket desk which is self handled) and are in Zone B.

In another Zone (A) they have SQ, TK, BR, TG, AC and CA all together who are all checked in by ASIG in a shared desk set up and various airlines have their own staff doing the ticketing or also use ASIG. I am not sure who does the ramp for these various airlines though or the exact specifics of who does what, but I know TK and CA self handle on the ticket desk.

VS:Little Red is wholly handled by Swissport above the wing and Dnata does the ramp stuff. They are in the same zone (C) as EI, FI (both Menzies) and SK Premium check in, which is handled by Swissport staff. These airlines all have their own dedicated check in desks as they aren't star alliance. However, 4U shares check in desks (but not a ticket desk) with the rest of the LH group even though they are also not star!

Another zone (D) has SK (economy, which ASIG handle on the same desks as TP, A3 and SA). Menzies do the ticketing for TP, but ASIG do everything else. OZ, NZ, NH, AV are all done by ASIG too, apart from NH and AV who have their own reps do ticketing.

UA (also in Zone D) is the only airline I am aware of that do wholly self handling with their own staff on check in, ticketing and under the wing and they also have their own dedicated check in desks, but recently closed their ticket desk.

As for your actual question, it's fairly simple in practice. An economy class passenger just joins the Y class line and they are handled by an ASIG agent. A business class passenger will join another line and they are check in by a Swissport agent. The baggage all gets sent down and is handled by swissport ramp. All the flights are boarded by Swissport agents. As for the benefits to the passengers, I'm not sure there is one, they don't really notice the difference or care I suppose, as long as they get on their way. The airline must get some financial benefit out of splitting it in such a way or else it wouldn't be done I suppose.

A similar set up used to be in place at EDI whereby all Loganair flights (under the FlyBE brand) were handled by Servisair while FlyBE mainline was done by Menzies. A common check in set up was in place whereby Menzies had 2/3 agents and Servisair had 1 on the check in desks and they would all check in anyone for any BE flight. The Loganair flights would be boarded by Servisair while MZ did the mainline ones. :}

[AA777]

Ramp handling only (check in and ticketing may differ

Menzies
Aegean Airlines
Aer Lingus
Austrian Airlines
Avianca
Brussels Airlines
Croatia Airlines
Egyptair
germanwings (eurowings)
Icelandair
LOT
Lufthansa
Swiss
TAP Portugal
American Airlines
Finnair
MEA
Qantas
Sri Lankan

DNATA
Singapore Airlines
Virgin Red
Cathay Pacific
Emirates
Iran Air
Oman Air
PIA
TAM
US Airways
Virgin Atlantic
Biman
China Eastern
Philippine Airlines
Qatar Airways
Saudi Arabian
Turkmenistan Airlines


United Services
United Airlines

ASIG
Air Canada
Air China
Air New Zealand
Asiana
Ethiopian
EVA Air
South African
Thai
Turkish Airlines

Cobalt
Delta (T3&4)
Japan Airlines
Aeromexico
Air France
China Southern
Jet Airways
Kenya Airways
KLM
Korean Air
Royal Brunei

British Airways
British Airways (T3&5)
Royal Jordanian
Vueling
Iberia
Iberia Express

Azzurra
Air India
Air Malta
Air Mauritius
Alitalia
ELAL
Gulf Air
Malaysia
TAROM
Tunisair.
Uzbekistan Airways
Vietnam Airlines

Swissport
SAS
Aeroflot
Air Algeria
Air Astana
Air Serbia
Arik Air
Bulgaria Air
Etihad
Kuwait Airways
Royal Air Maroc
Transaero

ASC/Signature
Azerbaijan Airways

Updates welcome

[strawberry Ribena]

Much appreciated edi local. My head hurts but I get it.

[aex]

Excellent job AA777!!! The LHR list is very appreciated!

One question: when have Air Canada sold their ground handling unit in LHR?

[irish-ramper]

As for Air Canada ground handling, they sold it to ASIG last Spring/Summer (2014)

[irish-ramper]

Turkmenistan Airlines has moved to T4 and is now handled by ASC, And Royal Jordanian is now handled by Menzies.

[Habana2118]

Aviator goes from strength to strength and gets BA at LGW from November from Swissport!

[strawberry Ribena]

Has airline services won the DY contract at lgw?

[T250]

Lost DY but gained BA? Roughly same size operations - predominantly short haul with 4-5 long hauls daily. Just speculating, maybe Aviator not so much stength to strength :E

[Habana2118]

BA is approx 3x bigger than DY at LGW, with 11 based 777's next summer and approx 24 short haul a/c that puts them way ahead of Norwegian in term of turnarounds and based a/c

[Peter47]

Does anyone know who handles All Nippon at LHR?

[Habana2118]

ANA - Dnata

[strawberry Ribena]

Aurigny have moved to airline services at lgw

[tony2574]

Cobalt win the Virgin contract in T3 from DNATA, starts i=next year 2016 !!!

Swissport apparently have won the Germanwings contract from Menzies and will commence January 2016 T2 !!!

Menzies trying to secure more wide body contracts in T3 and off loading their least profitable airlines soon in T2 !

Cobalt, Asig, BA and Swissport have Ramp Agent vacancies available !!!

[strawberry Ribena]

Air Malta moves to airline services at lgw

[strawberry Ribena]

Swissport are leaving gatwick, aviator are taking over all operations from 9th November.

Swissport International Ltd. - News & Media Center - News Releases (http://www.swissport.com/nc/news-media-center/news-releases/news-detail/article/swissport-to-dispose-of-ground-handling-operations-at-london-gatwick-to-aviator/)

[figgi_gsm]

Apparently a number of airlines at EDI have given the big M 30 day improvement notices!!

[The96er]

Apparently a number of airlines at EDI have given the big M 30 day improvement notices!!

From which airline(s) ?. The big 'M' at MAN have had 2 consecutive 30 day improvement notices from BA, since been lifted. Although, to be fair to Menzies, most of BA's problems were of their own making.

[WorkSmart]

Does anyone know which handler won the Wizz Air contract in BRS?

[LandingConfig]

Does anyone know which handler won the Wizz Air contract in BRS?

Swissport.

[WorkSmart]

Hi All, Who handles El Al airlines in LTN? Menzies or Swissport?

Thanks for the input,

[strawberry Ribena]

EL AL is handled by swissport.

[yotty]

https://www.gov.uk/cma-cases/aviator-swissport-s-london-gatwick-ground-handling-assets-merger-inquiry

[speedbird_481_papa]

can someone who is fluent in the language of the English Legal Language please translate it into pigeon English so us normal folk can understand what the government are saying?

Many thanks all!

Speedbird

[cjhants]

I am not surprised this has attracted the attention of the competition authorities. You may recall that Swissport had to sell the Servisair handling business at LGW at the time of Swissport`s merger with Servisair, as it was felt the combined business was in too strong a position.

So then Aviator buys the Servisair operation, BA dump Swissport and go to Aviator, Swissport decide to leave LGW, and Aviator takes over the business. So Aviator are now in the same position as Swissport + Servisair were originally. The only difference at LGW is that there is now extra competition from Airline Services and dnata, which may save Aviator from having to give up some of its business.

Will be interesting to see how it plays out.

[T250]

Looks like Aviator will have to 'get rid' of a few airlines, currently they have an enormous share of LGW with BA, Virgin, Thomson, Thomas Cook & Norwegian.

Cannot see how that can be allowed to continue, with all the major scheduled and charter/holiday airlines at LGW except easyJet and Emirates with the same GHA, unlikely to remain for long! :ugh:

Or maybe cynically, Swissport knew this situation would arise, and are ready to buy back some airlines! :E:}

[WorkSmart]

Hi All, Which airlines do Aviator handle in MAN besides Thomas Cook Airlines?

[MAN-OPS]

Balkan Holiday Airlines

[750XL]

Germania too

[Habana2118]

Any news on a third agent going into BHX? I would have thought an airport of its size would have more than two agents...