Tomtom internet problems

[scotbill]

Having given up on TomTom satnavs a couple of years ago when I couldn't download maps because the feed kept crashing and asking me to reconnect, I weakened and bought another yesterday.

This time I cannot even access their service because they are "having technical problems so try again later". This on two different computers both running Windows 8.1 (Bullguard anti-virus). The only solution I have stumbled across on the internet seemed to involve nearly 20 steps - most beyond my geriatric level of competence.

Can anyone help?

[mixture]

Shame you bought a physical TomTom device, better option would probably have been to get the TomTom app on your smartphone (iPhone etc). Cheaper than the physical devices and you get map updates.

But never mind.... as a starting point, do you have a link to that 20 step article you found , just so we can see if it sounds sensible and perhaps simplify and reduce the number of steps ?

[Booglebox]

and you get map updates.

Wrong. Most GPSes for the last few years come with update subscriptions, although you have to use a PC to do it.

scotbill, I recommend that you take it back and get a Garmin :cool:

[mixture]

Wrong.

No not wrong. You tell me how come I regularly get TomTom updates downloading on iTunes ... given the significant size of the updates they can be nothing other than map updates.

Infact I will go one step further and quote the App description :

FREE Lifetime Maps. Download 4 or more full updates every year for the life of your app.

So please. Withdraw your false statement.

[Background Noise]

I think BB is just saying it's not only the smartphone apps that have free updates - many TomTom (and others) standalone satnavs also come with lifetime map updates.

Eg: http://www.amazon.co.uk/TomTom-Start-Maps-Lifetime-Updates/dp/B00AILGDUC


However, I agree about not bothering with a standalone - the app is generally cheaper and it's always in my pocket, whatever the vehicle - and even on foot!

[scotbill]

Thanks guys. I had actually bought a Garmin for a rather complex circuit of England - but it went berserk enroute with ETA increasing and actually took me 15 miles past destination - despite being reprogrammed twice on the way. That was why I decided to give Tomtom another go

I'm sure the app is great but did want a presentation I can see in the car - and personally prefer the TT presentation to Garmin.

Mixture - I looked at pasting in the process I found but it is long and convoluted - and not guaranteed to be successful :*

How can a firm as well established as Tomtom have an update service which is so bl***y user-unfriendly?

Guess I will have to give Garmin another chance.

[bingofuel]

Try navmii, uk, a free download from the app store. I use it on my ipad, lovely big display, works well, and completely free,

[Background Noise]

I'm sure the app is great but did want a presentation I can see in the car - and personally prefer the TT presentation to Garmin.

How can a firm as well established as Tomtom have an update service which is so bl***y user-unfriendly?

Scot - the phone just sits in a holder so it's as visible as a separate device. I agree about TT though. The whole site is unfriendly and their user account system sucks.

(But the app updates itself very easily with no TT interaction required)

[dazdaz1]

Scotbill

I use the tomtom 300 When updating maps it's recommended that a tt indoor power adaptor is used from the mains electricity. The reason being that updating maps might take some time (depending on your broadband speed) and if the internal battery power is low, it drops the data inputs.

The reason being about the battery power, when the tt is connected via usb to a laptop or pc, the tt does not draw power from the usb only relies on the internal battery or the tt home power adaptor.

[jimtherev]

Certainly with the TomTom GO series that won't work, as there is only one connector. And equally certainly, my TT draws power from the computer; can do a full recharge if left connected. (The clue is that the little power light comes on.)
Speak as you find, once one is established as the right person, I don't have any difficulty in using their site.


What I do find intensely irritating is that the 'maps' function of me new all-singing-all-dancing motor costs... £700+ :{ and that's also Tomtom.
But I guess that's Toyota's pricing...

[Cameronian]

Does anyone here have experience of using Sygic?