Blues&twos
25th Nov 2014, 13:15
Hi again.
A rather frustrating problem, this one. My daughter is at Uni and her Acer Aspire V5 laptop is playing up:
1) Switch on laptop using the power button.
2) Acer Screen splash appears as normal.
3) Screen goes black, mouse pointer appears.
4) Doesn't go any further.
She has not got any removable media plugged in, in the CD drawer etc.
I hope that the appearance of the mouse pointer is a good sign in the circumstances.
She has been so far unable to boot into Safe Mode using F8 at power-up. The internet suggests that Win 8.1 boots too fast to be interrupted. Other solutions assume access to options once Windows is running.
Has anyone got any helpful advice? I'd like to know if the laptop will boot into Safe Mode or not.
Fortunately she has been sensible enough to back up all her important stuff elsewhere!
Thanks.
A rather frustrating problem, this one. My daughter is at Uni and her Acer Aspire V5 laptop is playing up:
1) Switch on laptop using the power button.
2) Acer Screen splash appears as normal.
3) Screen goes black, mouse pointer appears.
4) Doesn't go any further.
She has not got any removable media plugged in, in the CD drawer etc.
I hope that the appearance of the mouse pointer is a good sign in the circumstances.
She has been so far unable to boot into Safe Mode using F8 at power-up. The internet suggests that Win 8.1 boots too fast to be interrupted. Other solutions assume access to options once Windows is running.
Has anyone got any helpful advice? I'd like to know if the laptop will boot into Safe Mode or not.
Fortunately she has been sensible enough to back up all her important stuff elsewhere!
Thanks.