Logten pro X [Archive] - PPRuNe Forums

Artie Fufkin

17th Oct 2014, 06:45

Ok, £25 for iPhone/ iPad sub, but will be £50 annually after the discount ends at the end of the month.

Does anyone know how much the Mac sub is?

I can understand the reasons for moving over to annual subscription, but it appears rather annoying that Corradine aren't offering transparent pricing. I can't be the only person who wants to upgrade, but wants to know up front how much it's going to cost me? Why bury the information?

The Iceman

17th Oct 2014, 09:25

I'm feeling forced into this "upgrade".

They advertised iCloud Sync as the main selling feature of LogTen Pro 6 until yesterday as being compatible with Lion "or later".

Some nice gimmicky features and a new look and feel for a somewhat outdated interface on iOS devices. However, no real upgrades to contact management (nicknames, etc) and photo management.

Probably worth the $35 upgrade price, especially as it works across all devices.

HOWEVER, and this is the big bit, will it be worth $70 this time next year? As a subscription model, and having used past versions of this product, they haven't added that much value on an annual basis, including this one. Now, if you don't like what they've added and don't cough up, you're stuck with a product that won't work any more.

Surprising they didn't go the bundle route for upgrade pricing.

Does anyone know how much the Mac sub is?

All devices under one subscription.

Tex7

18th Oct 2014, 01:37

I agree with The Iceman that we are going to get stuck with a version that won't work anymore. This happened to me with their first version of LogTen where you bought for each device. I splashed out and bought for all my devices. Then when they upgraded to LogTen Pro 6 I refused to pay for something that I already had and was working fine. Then one day I tried to print a summary and it just wouldn't work. I urgently needed the summary for a licence renewal so I sent them a message begging for help. They told me that the only way I could access my logbook was to upgrade. I reluctantly did it as my hands were tied. Now you folk that decide not to upgrade to LogTen X will be caught in the same situation. I refuse to caught by the same trick twice, so I'm going to use this as a 'heads up' and start looking for a new programme. And start transferring my hours while I can still access them. If everyone sticks together and boycotts this new version they might get the message that we see this as extortion. I wouldn't have minded paying a once off for the upgrade with a discount to those who owned version 6 but I refuse to feed their greed every month.
Anyone know of another good logbook programme out there?

mutt

18th Oct 2014, 20:50

After paying about 60 euro last year, can't say that I'm too inclined to pay them an annual subscription service.
What other options are out there ?

Samppa

19th Oct 2014, 00:29

I have supported Coradine since 2008, purchased all major releases since, and now with Logten Pro X I feel insulted by the way they have introduced it.

For me a subscribtion system for a logbook is simply not an option (that's why I went for Logten back in 2008), I know that we pilots are generally kind of reluctant for changes, but I have no problem to change system to log my flying hours.

I will first check with Coradine if Logten's v.6 is not going to be supported anymore, if it's the case I will move on with another provider, mccPilotLog seems to me as a interesting option for what I'm looking for.

There would have been for Coradine, in my opinion, a much more intelligent way of making money, than by betraying all their longtime as well as short time customers... just wondering what is the result going to be for their tactics. A well established and, honestly, good piece of software might save them but they are luckily (for us) not the only ones in the market.

My calculations are quite easy, I don't fill a regular Jeppesen paper logbook in one year, which price is about 30€, and we rather fly many sectors per year in my airline... no way to pay 60€ or more from second year, even 30€ is too much for me for an annual subscription.
I don't mind to pay, but as I said before for me a periodical subscription is an option for a magazine (Flight International...), an anti-virus, etc... but not for a logbook.

The Iceman

19th Oct 2014, 15:51

I downloaded both versions to try them out.

The OS X version appears to be identical to the previous version and they have introduced no additional functionality except fixing the broken iCloud Sync.

The iOS version includes a couple of additions including fixing the broken iCloud Sync. Some of the new views and data displays are quite cool for the geeks amongst us. However, basic functionality remains the same and is beginning to feel a little dated.

tubby linton

19th Oct 2014, 19:41

Iceman thank you for the review. You have just saved a lot of pilots from an unnecessary purchase.

Wing Root

21st Oct 2014, 07:26

Have Coradine taken down their facebook page?

Flying Wild

21st Oct 2014, 08:31

Yup. Head is firmly buried in the sand by the looks of things. There is a 'Coradine Aviation's former customers' page now which has some screenshots of the disgruntled comments.

OhNoCB

21st Oct 2014, 11:47

I always really liked the software and didn't mind paying for new versions. When I saw that this time I had to purchase a subscription for 24.99 I thought it was just about OK for a year and frankly I would still pay that per year. I didn't realise that this was an intro offer though, and if it means that from next year on they want £50 off me each year then I will be changing.

fly71

21st Oct 2014, 14:35

I have used LogTen for years at first it was great with fantastic customer support it all started to go a bit wrong on a previous updated when they wanted a lot of money for each device back in 2011. It looks the same thing has happened this time but with a subscription, its not a good way for me. I originally had my logbooks in paper and in Excel document and I had it set up so i could get all the totals, currency whatever i needed in fact. I moved to Logten as i thought it was just neater but the amount of money i have paid over the years and will have to continue to pay i don't feel is worth it. I will not be upgrading unless they can come up with a more suitable option.

I think it has been a good product when the sync of LogTen Pro 6 was finally sorted and everything synced in the cloud i had it at my finger tips on my Mac, Phone and iPad but its just a logbook, ok very important document for pilots

I hope they listen to the customer base and come up with a better plan

Trim Stab

23rd Oct 2014, 18:30

I too feel very deceived by Coradine foisting this upon their customers, knowing that we don't really have any options to go elsewhere as it is very hard to export data accurately and easily.

I would pay upgrade fees for new features that I really need. But the risk with their subscription model is that Coradine will simply stop all development since they will no longer have any incentive to add new features once customers are locked into Logten Pro X.

I have written to them to clarify whether they are going to fix iCloud sync for existing LogTen Pro users - but rather tellingly they have not replied. I fear that existing users may be stuck with crippleware in order to try to force us to upgrade to their subscription model.

Trim Stab

23rd Oct 2014, 18:43

Yes, Coradine have taken down their Facebook page and run away.

However, there is a replacement FB "Coradine Aviation Former Customers" where you can freely post your dissatisfaction. There are already a lot of posts...

Trim Stab

24th Oct 2014, 11:07

Update - Coradine have put their Facebook page back up - and the comments are worth reading!

There is a good tip amongst the comments - if you have LTP6 safeguard all your data now by exporting it all to txt files using the inbuilt export function. I doubt it is possible on a Mac - but some are saying there is a risk Coradine might block the export function once they realise how many people are planning to move to mmcLogbook (who are working on a Mac version). I've got all my data exported and backed up in case they try anything sneaky!

EK380

24th Oct 2014, 13:08

Please take the time to leave them a negative 1 star review on the AppStore if you like me don't agree with the pricing of the new subscription plan:
https://itunes.apple.com/app/logten-pro-x/id837263884?mt=12&ign-mpt=uo%3D4

This will hurt them the most.

:ugh:

Trim Stab

24th Oct 2014, 13:33

Just gave them a one-star negative review. Cheating b*stards.

I've found an alternative:

mccPILOTLOG (http://www.mccpilotlog.net/macos.html)

It will import LTP file, cost is €69 for LIFE, including sync to FREE iphone and ipad apps, and as a bonus it will also run on Windows just in case you need to change platform at some point in the future.

Brenoch

25th Oct 2014, 16:25

I shall be migrating my data as soon as I return from current trip. Thanks

JohnV85

25th Oct 2014, 19:20

If I understand it correctly, as someone who only very recently purchased LTP 6 for Mac I think I'm actually better off as a result of the announced pricing changes. LTP X on Mac is now (I'm pretty sure it wasn't, or it certainly wasn't made clear at the time the changes were first announced) free and as I purchased it in the last 60 days I should be able to get the offered refund.

I agree, however, that the subscription charges are high for what the product is, particularly in relation to other aviation products, and suspect I'm in the minority of users. That said, I'm perfectly happy to make a note of flight times, etc. and update my logbook at home if I don't have my macbook it with me so am unlikely to subscribe to the mobile products.

320goat

26th Oct 2014, 11:35

Do not update to IOS 8 if you want to continue using Log10 pro. If you do then you will have to pay a yearly subscription price of £50! Ok half price for now but.....

I say it's a rip off and I will take my business elsewhere

GearDownThreeGreen

26th Oct 2014, 11:44

I am so glad I went for MCC pilotlog when I read about this. A simple one-time purchase, with lifetime updates included.

Bob Hawke

27th Oct 2014, 09:10

Pricing point is utterly ridiculous. Just greed. How about $20/yr instead.

I use to recommend this product. They've lost me. Many colleagues feel the same way.

Denti

27th Oct 2014, 14:08

I used to defend them in the past, even for the rather ridiculous prices they charged for every major upgrade.

However i can't nor will i defend this pricing policy. It is absolutely overpriced and for the first time i'm considering moving on to other software options. For the time being i continue to use LTP 6, and especially for that haven't switched to iCloud drive, but that is not a permanent solution.

Keeping a logbook is a personal thing anyway, by law i am not required to do so anymore as my employer is responsible for that according to EASA FCL.

Trim Stab

28th Oct 2014, 07:36

I wrote to Apple Store and asked for all my money back that I have paid for LTP over the years. To be fair on Coradine, they have agreed to give me a full refund - even though I made the payments more than 60 days ago.

I think I will still move to mccPilotlog though, as they are offering a one-off payment for lifetime cloud sync, and I really do not like committing to subscription software.

I would only consider staying with Coradine if they reduced their subscription price substantially - maybe $20 per year max.

arrighi

8th Nov 2014, 05:55

Nothing is justifying annual payment.
They are stealing our money.
It should stay one buy and free update as it was before.:\

This is not acceptable, Logten is a trap from monkeys.
I am moving to MCC pilot log

glideapproach

8th Nov 2014, 23:26

@ Trim Stab,

What avenue did you use to initiate the refund? Like you, I purchased the software more than 60 days ago but was refused a refund and instead, told to "work with the developer of the app for the resolution about their content".

Now, granted that they have not responded to my query about iCloud Drive fix for LTP6, the chance for any satisfactory resolution is remote........

seekthetruth

9th Nov 2014, 03:07

Can't believe how much we have paid Coradine over the years, and this still isn't enough? If they came up with a new product that i thought was better than the existing version, then it would be my choice to move.....however, removing the sync option between the ipad/iphone, and the mac (happens when you move to yosemite and latest ios), basically removes the basic functionality forcing us to subscribe. Is this even legal? The product is no longer as described when purchased. Any legal boffins any idea?

crjo

14th Nov 2014, 05:05

Please take the time to leave them a negative 1 star review on the AppStore if you like me don't agree with the pricing of the new subscription plan:
https://itunes.apple.com/app/logten-...ign-mpt=uo%3D4

This will hurt them the most.

You have to buy the app in order to leave a (one star) review !

Going to check out mcc log...

Flying Stick

16th Nov 2014, 16:17

I'm also appalled by the way we have been treated here. I think they are underestimating their customers.

Doubtless the subscription model makes business sense to them as they know there will be limited improvements in functionality they can add in the future (its only a logbook after all!). It really is a p:mad:s take to think that the current pricing is acceptable though, especially for those who have paid for many previous versions.

I sent a second rather annoyed help request having already sent one prior to realising why iCloud sync wouldn't work. The response I got was fairly terse and stated that they had no way of knowing that Apple would change the way iCloud worked! A very poor excuse, considering they were ready with the new version almost immediately after the new IOS came out.

Phil Tofull

22nd Nov 2014, 14:59

Another disgruntled customer. I paid £54.99 in June 14 for LogTen Pro 6 and thought it good but pricey. I am very pi**ed of that they now want me to pay £34.99 a year for LogTen Pro X to restore the iCloud sync functionality that was lost with the iOS 8 upgrade. Why can't Coradine do what everyone else has and fix it for their existing customers?

I'm not going to pay £13.99 to leave them a one-star rating in the App Store but, if they don't fix this asap, will check out alternatives and will be voting with my feet.

crjo

23rd Nov 2014, 07:01

UPDATE:
I'm in the process of trying mccPilotLog out, and they've been very helpful. I sent them my tab-separated database filé exported from my logTen 6 iOS app and they converted it in a csv file in a matter of days.
The only drawback so far is their app's User Interface...
HUGE step back from LogtenPro...
Still haven't gotten any response from Coradine after 2 emails...

crjo

29th Nov 2014, 08:28

[update 2]
Things are stalled on the mccPilotLog side as I can't import my previous flights into the desktop app in order for them to be synced to my iPhone...
I'm on a Mac, and their desktop software is still in beta...

So, for the moment, I'm sticking with LogtenPro. I did get an answer from a very capable woman who told me I had missed the 50% off offer because I wasn't a subscriber to their newsletter...
She offered me a redeem code to get LogtenPro X for Mac for free...
A nice gesture for sure.

Thridle Op Des

12th Jan 2015, 15:57

I have been with NL since May 2007, it started out so well, a dedicated logbook for the Mac with a great interface. Sadly the recent pricing change final broke my allegiance and support for Coradine. The pricing structure that they had adopted suggests they have finally outgrown their niche. It is a real shame given the enthusiasm that the team had, their support was great but they tempted my patience vis a vis pricing before, but I stuck it out. Now there in no turning back:(