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Senior Paper Monitor
12th Jun 2014, 17:51
6 Windows 8 or 7 machines, 3 with own direct printer and one wired and one wireless printer connected to network, both of which are shared.


One machine will not print out other than a blank page from a web page (on any of the printers available to it i.e its local printer and 2 network printers). All the others are fine.


I know I should be able to find something simple to solve this - but can't.


incidentally it wasn't a problem until a week or so ago (and can't tie that to any changes)!


Any pointers appreciated.

Heathrow Harry
12th Jun 2014, 17:58
can the others print THE SAME webpage - or just webpages in general?

try this

Unable to print or view the print preview of a webpage in Internet Explorer (http://support.microsoft.com/kb/973479)

Senior Paper Monitor
12th Jun 2014, 19:20
Definitely tested on three web pages (including one from our intranet) on all machines.


I'll go through the items on the linked page - thanks

Booglebox
12th Jun 2014, 20:18
As Windows 7 and 8 have totally different printing "stacks", it would be useful to tell us which OS the troubled machine has.

Senior Paper Monitor
12th Jun 2014, 20:30
Sorry - good question - 8.1 (I have another 8.1 machine doing fine, 2 x 8.0 and a couple of 7s)